Satispay
Satispay is a digital wallet that's popular with customers in Italy. When your customers choose to pay with Satispay at checkout, they authorize the payment in the Satispay app. The funds are captured immediately and added to your next available payout.
You can accept Satispay in your online store and on Shopify POS.
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Requirements when using Satispay for Shopify Payments
To be eligible for Satispay with Shopify Payments, your store must meet the following criteria:
You must set up Shopify Payments before you can use Satispay.
Your store must be accessible and not in private mode. Learn more about deactivating private mode.
You must accept EUR currency at checkout. Satispay transactions are processed in EUR only.
To accept Satispay on Shopify POS, your retail location must use EUR.
You must deactivate any conflicting additional payment gateways.
You must have an eligible business type to use Satispay with Shopify Payments. Review the Shopify Payments Terms of Service to confirm that your business type is eligible. Satispay also prohibits business categories that include gambling, adult content and services, cryptocurrency exchanges and wallets, direct marketing, financial institutions, pawn shops, and employment agencies.
Your Shopify Payments account must be located in one of the following countries:
Considerations when using Satispay for Shopify Payments
Before you activate Satispay for Shopify Payments, review the following considerations:
- Your customers must be located in Italy and select EUR currency to pay for their order. If your customer is in a different location, or if they don't select an eligible currency, then the option to check out using Satispay isn't available.
- The amount paid with Satispay must be from €0.50 EUR to €999,999.99 EUR. When the customer applies a gift card or store credit to the order, this limit applies to the remaining amount that they pay with Satispay, not to the order total.
- When your customers pay for their orders using Satispay, the funds are captured immediately and added to your next available payout.
- Customers can't pay for subscription products using Satispay.
Manage Satispay
You can activate and deactivate Satispay from your Payments settings. To accept Satispay on Shopify POS, you must also activate local payment methods in the Point of Sale channel.
Activate Satispay for Shopify Payments
You can activate Satispay from your Payments settings.
Steps:
Desktop
From your Shopify admin, go to Settings > Payments.
In the Shopify Payments section, click Manage.
Click More actions, and then click Manage payment methods.
In the Local payment methods section, click the
icon for Satispay, and then click Enable.
Mobile
From the Shopify app, tap
, and then tap 
Settings.In the Store settings section, tap Payments.
In the Shopify Payments section, tap Manage.
Tap More actions, and then tap Manage payment methods.
In the Local payment methods section, tap the
icon for Satispay, and then tap Enable.
After you activate Satispay, it's available as a local payment method for eligible customers in Italy.
Deactivate Satispay for Shopify Payments
You can deactivate Satispay from your Payments settings. Deactivating Satispay removes it from your checkout for new orders.
Steps:
Desktop
From your Shopify admin, go to Settings > Payments.
In the Shopify Payments section, click Manage.
Click More actions, and then click Manage payment methods.
In the Local payment methods section, click the
icon for Satispay, and then click Disable.Optional: In the Disable Satispay dialog, select the reasons that apply.
Click Disable Satispay.
Mobile
From the Shopify app, tap
, and then tap Settings.In the Store settings section, tap Payments.
In the Shopify Payments section, tap Manage.
Tap More actions, and then tap Manage payment methods.
In the Local payment methods section, tap the
icon for Satispay, and then tap Disable.Optional: In the Disable Satispay dialog, select the reasons that apply.
Tap Disable Satispay.
After you deactivate Satispay, it's no longer displayed as a payment option at checkout.
Customer experience
Customers can pay with Satispay only when they're located in Italy and pay in EUR. When paying at checkout using Satispay, the customer's experience depends on the type of device they're using:
- Mobile: Customers who select Satispay and tap Pay now at checkout on their mobile device are sent directly to their Satispay app, where they can authorize the payment.
- Desktop: Customers who select Satispay and click Pay now at checkout on their desktop device are sent to Satispay, which displays a QR code. The customer scans the QR code using their Satispay app, authorizes the payment, and then returns to checkout.
- POS: Customers who select Satispay at a Shopify POS terminal are presented with a QR code. The customer scans the QR code using their device's camera, not the Satispay app, to complete the payment.
Refunds with Satispay
You can refund Satispay orders from your Shopify admin in the same way that you refund other Shopify Payments orders. You can issue full or partial refunds for up to 180 days after the original charge. Refunds are processed asynchronously, and can take up to 5 minutes to complete. Learn more about refunds with Shopify Payments.
Disputes with Satispay
Customers can dispute a Satispay transaction for up to 120 calendar days after the transaction. A customer can dispute a transaction for suspected fraud, a duplicate payment, or a difference between the order amount and the transaction amount. There's no fee for a dispute.
If a customer disputes a Satispay transaction, then the disputed amount is held from your balance until Satispay decides the outcome. You must submit your evidence within 15 calendar days. Learn more about disputes with Shopify Payments.