Bank account and personal information requirements for Shopify Payments in the Netherlands

Before you can use Shopify Payments in the Netherlands, you need to understand the requirements that are in place to comply with regulations and to prevent financial crimes. This section explains why personal information is collected, the accepted types of documentation, and guidance for ensuring that your documentation meets the necessary criteria.

Requirements for using Shopify Payments in the Netherlands

Before you use Shopify Payments in the Netherlands, ensure that you meet the following requirements:

Eligible business types: Certain types of businesses and services aren't permitted to use Shopify Payments. To determine whether your business is eligible, refer to the list of prohibited business types for the Netherlands in the Shopify Payments Terms of Service.
Bank account requirements: Your bank account must meet the following requirements before you can connect it to Shopify Payments:
- The bank account must be in EUR currency.
- The bank account must be eligible for Single Euro Payments Area (SEPA) transfers.
- The bank account must have an International Bank Account Number (IBAN) that starts with any of the following country codes: AT, BE, BG, CH, CY, DE, DK, EE, ES, FI, FR, GB, GI, GR, HR, HU, IE, IT, LT, LU, LV, MT, NL, NO, PL, PT, RO, SE, or SI.

Unsupported bank account types

Certain bank account types aren't compatible with Shopify Payments. The following account types aren't supported:

Checking accounts that accept only wire transfers: These accounts don't work with Shopify Payments.
Savings accounts: Savings accounts can't be used for Shopify Payments payouts.
Flex-currency accounts: Accounts that support multiple currencies simultaneously aren't supported.
Money transfer services: Services that mimic bank accounts, such as some fintech platforms, can't be used with Shopify Payments.

Although non-Shopify virtual accounts are supported, you can experience more payout failures with these accounts.

To confirm whether your account can accept the transfer type listed for your region, contact your bank.

Purpose of collecting information

Shopify and its banking partners are required to collect and verify information about you and your business to comply with regulations in the Netherlands that are designed to prevent financial crimes. As local rules and regulations evolve, you might be contacted by Shopify and its banking partners to provide additional information throughout the lifespan of your Shopify Payments account.

The information that's collected is used to confirm the identity of the business, the identities of individuals linked to the business, and the nature of the relationship between the two.

Shopify never physically mails documentation to you. Any important documents or communications are emailed, or made digitally available to the store owner in the Settings > Users page of your Shopify admin.

Review Shopify's Privacy Policy to learn about how your information is kept confidential and safe.

Required personal and business information for activating Shopify Payments in the Netherlands

It's important that you correctly identify your business type because it determines the information that you need to provide.

Your business type can be found on the Chamber of Commerce registry by searching for your business using your KVK. You can choose one of the following business types based on your search results:

If your business type is "Eenmanszaak", then select Sole Proprietorship.
If your business type is "Vennootschap onder firma (VOF)" or "Commanditaire Vennootschap (CV)", then select Incorporated Partnership.
If your business type is "Maatschap", then select Unincorporated Partnership.
If your business type shows "stichtingen/stichting (foundation)", "vereniging met volledige rechtsbevoegdheid (association with full legal capacity)", "VvE (Owners association)", or "Kerkgenootschap (Religious organization)", then select Incorporated Non Profit.
If your business type shows "Vereniging met beperkte rechtsbevoegdheid / informele vereniging (Association with limited legal capacity / informal association)", or shows that you are an informal club or community group, then select Unincorporated Non Profit.
All other businesses should select Private Corporation.

Sole proprietorships

Sole proprietorships are businesses wholly owned by one person. Legally the owner and the business are the same entity, and the owner is responsible for the actions of the business. The person displayed on the Chamber of Commerce registry as the owner should be the account representative. The account representative must provide the following information:

Legal first and last names: Your full legal name as it's displayed on government-issued documentation.
Date of birth: Your birth date, formatted as DD/MM/YYYY.
Citizen Service Number (BSN): Your Dutch Citizen Service Number (Burgerservicenummer).
Email address: A valid and active email address for account-related communications.
Phone number: A contact phone number.
Residential address in the Netherlands: Your home address, matching your government documentation.

If your information can't be verified automatically, then you'll receive a request to verify your identity. If any of your information, such as your name, date of birth, or home address, is incorrect, then you should update your account information.

If the information is correct and you still receive a request for verification, then you can resolve the request by completing either one of the following tasks:

Confirm your identity by taking a selfie with a valid photo ID.
Upload separate proof of identity and proof of address documents in your Shopify admin.
- The information on your documents must match the information on your account exactly. Update your account information to match your documents, if needed.

Sole proprietors also need to provide the following details about their business:

Registered name: The legal business name as registered with the Chamber of Commerce.
Chamber of Commerce Number (KVK): The business registration number from the Chamber of Commerce.
VAT number: The business VAT number, if applicable.
Business phone number: An active contact phone number for the business.
Business address: The official physical address of the business in the Netherlands, matching Chamber of Commerce records.

Our banking partners verify your information by comparing it against the KVK registry. Ensure that you use the correct letter case, punctuation, and symbols.

If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, KVK number, and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document if necessary. Review the list of acceptable business documents.

Private corporations

A private corporation is a business whose equity is divided into shares, owned by shareholders. A corporation is considered its own legal entity, separate from the people who run it. They typically also have a board of directors.

Private corporations must assign either a beneficial owner or an executive with decision making power as their account representative. The account representative must provide the following information:

Legal first and last names: The account representative's full legal name as it's displayed on government-issued documentation.
Date of birth: The account representative's birth date, formatted as DD/MM/YYYY.
Citizen Service Number (BSN): The account representative's Dutch Citizen Service Number (Burgerservicenummer).
Email address: A valid and active email address for account-related communications.
Phone number: A contact phone number.
Residential address: The account representative's home address, matching government documentation.
Job title: The job title of the account representative.
Equity: The equity percentage that the account representative has in the business, if applicable.

If the information is correct and you still receive a request for verification, then you can resolve the request by completing either one of the following tasks:

Confirm your identity by taking a selfie with a valid photo ID.
Upload separate proof of identity and proof of address documents in your Shopify admin.
- The information on your documents must match the information on your account exactly. Update your account information to match your documents, if needed.

Private corporations also need to provide the following details about their business:

Registered name: The legal business name as registered with the Chamber of Commerce.
Chamber of Commerce Number (KVK): The business registration number from the Chamber of Commerce.
VAT number: The business VAT number, if applicable.
Business phone number: An active contact phone number for the business.
Business address: The official physical address of the business in the Netherlands, matching Chamber of Commerce records.

Our banking partners verify your information by comparing it against the KVK registry. Ensure that you use the correct letter case, punctuation, and symbols.

You must additionally list any other people who are beneficial owners of the business. Ensure that you enter their names, dates of birth, and home addresses exactly as shown on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

The owners that you provide must match against the owners listed for your business on the Chamber of Commerce registry. If a mismatch is detected, then you'll be asked to either complete the attestation process by clicking the Sign button, or provide a proof of ownership document. Signing the attestation is the quickest way to resolve the mismatch, but if you'd prefer to submit a document, then ensure the names of the owners listed on your account match exactly with the owners listed on your document. Update the information on your account to match your document, if necessary. If your business is owned by a holding company (either wholly or partly), then sign the attestation to complete verification.

If your business has no beneficial owners, then you'll be asked to either sign an attestation or provide a document confirming your directors instead. If you'd prefer to submit a document, then ensure the names of the directors listed in your account match exactly with the directors listed on your document. Update the information on your account to match your document, if necessary.

Incorporated partnerships

An incorporated partnership is a business owned by at least two partners, who have registered with the Chamber of Commerce and obtained a KVK. For Incorporated Partnerships, the partnership is its own entity, separate from the owners. This can include general partnerships and limited partnerships.

Incorporated partnerships must designate an owner as the account representative of their Shopify Payments account. The account representative must provide the following information:

Legal first and last names: The account representative's full legal name as it's displayed on government-issued documentation.
Date of birth: The account representative's birth date, formatted as DD/MM/YYYY.
Citizen Service Number (BSN): The account representative's Dutch Citizen Service Number (Burgerservicenummer).
Email address: A valid and active email address for account-related communications.
Phone number: A contact phone number.
Residential address: The account representative's home address, matching government documentation.
Job title: The job title of the account representative.
Equity: The equity percentage that the account representative has in the business, if applicable.

If the information is correct and you still receive a request for verification, then you can resolve the request by completing either one of the following tasks:

Confirm your identity by taking a selfie with a valid photo ID.
Upload separate proof of identity and proof of address documents in your Shopify admin.
- The information on your documents must match the information on your account exactly. Update your account information to match your documents, if needed.

Incorporated partnerships also need to provide the following details about their business:

Registered name: The legal business name as registered with the Chamber of Commerce.
Chamber of Commerce Number (KVK): The business registration number from the Chamber of Commerce.
VAT number: The business VAT number, if applicable.
Business phone number: An active contact phone number for the business.
Business address: The official physical address of the business in the Netherlands, matching Chamber of Commerce records.

Our banking partners verify your information by comparing it against the KVK registry. Ensure that you use the correct letter case, punctuation, and symbols.

Unincorporated partnerships

An unincorporated partnership is a business owned by at least two partners, who have registered with the Chamber of Commerce and obtained a KVK. The owners are considered the legal entity in this case, and the business isn't a separate entity. These are otherwise known as professional partnerships.

Unincorporated partnerships must designate an owner as the account representative of their Shopify Payments account. The account representative must provide the following information:

Legal first and last names: The account representative's full legal name as it's displayed on government-issued documentation.
Date of birth: The account representative's birth date, formatted as DD/MM/YYYY.
Citizen Service Number (BSN): The account representative's Dutch Citizen Service Number (Burgerservicenummer).
Email address: A valid and active email address for account-related communications.
Phone number: A contact phone number.
Residential address: The account representative's home address, matching government documentation.
Job title: The job title of the account representative.
Equity: The equity percentage that the account representative has in the business, if applicable.

If the information is correct and you still receive a request for verification, then you can resolve the request by completing either one of the following tasks:

Confirm your identity by taking a selfie with a valid photo ID.
Upload separate proof of identity and proof of address documents in your Shopify admin.
- The information on your documents must match the information on your account exactly. Update your account information to match your documents, if needed.

Unincorporated partnerships also need to provide the following details about their business:

Registered name: The legal business name as registered with the Chamber of Commerce.
Chamber of Commerce Number (KVK): The business registration number from the Chamber of Commerce.
VAT number: The business VAT number, if applicable.
Business phone number: An active contact phone number for the business.
Business address: The official physical address of the business in the Netherlands, matching Chamber of Commerce records.

Our banking partners verify your information by comparing it against the KVK registry. Ensure that you use the correct letter case, punctuation, and symbols.

Incorporated non profit organizations

A non profit organization (NPO) is an entity that's established for purposes other than generating profit. Its primary mission is to serve a public or community benefit.

Incorporated non profits have registered with the Chamber of Commerce and have a KVK number. They additionally are formal legal entities that are separate from the people who run them.

Incorporated non profits must assign either a director or an executive with decision making power as their account representative. The account representative must provide the following information:

Legal first and last names: The account representative's full legal name as it's displayed on government-issued documentation.
Date of birth: The account representative's birth date, formatted as DD/MM/YYYY.
Citizen Service Number (BSN): The account representative's Dutch Citizen Service Number (Burgerservicenummer).
Email address: A valid and active email address for account-related communications.
Phone number: A contact phone number.
Residential address: The account representative's home address, matching government documentation.
Job title: The job title of the account representative.
Equity: The equity percentage that the account representative has in the business, if applicable.

If the information is correct and you still receive a request for verification, then you can resolve the request by completing either one of the following tasks:

Confirm your identity by taking a selfie with a valid photo ID.
Upload separate proof of identity and proof of address documents in your Shopify admin.
- The information on your documents must match the information on your account exactly. Update your account information to match your documents, if needed.

Incorporated non profits also need to provide the following details about their business:

Registered name: The legal business name as registered with the Chamber of Commerce.
Chamber of Commerce Number (KVK): The business registration number from the Chamber of Commerce.
VAT number: The business VAT number, if applicable.
Business phone number: An active contact phone number for the business.
Business address: The official physical address of the business in the Netherlands, matching Chamber of Commerce records.

Our banking partners verify your information by comparing it against the KVK registry. Ensure that you use the correct letter case, punctuation, and symbols.

You must additionally list any other people who are on your board of directors or who are key decision makers. Ensure that you enter their names, dates of birth, and home addresses exactly as shown on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

The directors that you provide must match against the directors listed for your business on the Chamber of Commerce registry. If a mismatch is detected, then you'll be asked to either complete the attestation process by clicking the Sign button, or provide a proof of directorship document. Signing the attestation is the quickest way to resolve the mismatch, but if you'd prefer to submit a document, then ensure the names of the directors listed on your account match exactly with the directors listed on your document. Update the information on your account to match your document, if necessary.

Unincorporated non profit organizations

A non profit organization (NPO) is an entity that's established for purposes other than generating profit. Its primary mission is to serve a public or community benefit.

Unincorporated non profits have registered with the Chamber of Commerce and have a KVK number. Unlike incorporated non profits, they are not formal legal entities and are more informal groups or gatherings.

Unincorporated non profits must assign either a director or an executive with decision making power as their account representative. The account representative must provide the following information:

Legal first and last names: The account representative's full legal name as it's displayed on government-issued documentation.
Date of birth: The account representative's birth date, formatted as DD/MM/YYYY.
Citizen Service Number (BSN): The account representative's Dutch Citizen Service Number (Burgerservicenummer).
Email address: A valid and active email address for account-related communications.
Phone number: A contact phone number.
Residential address: The account representative's home address, matching government documentation.
Job title: The job title of the account representative.
Equity: The equity percentage that the account representative has in the business, if applicable.

If the information is correct and you still receive a request for verification, then you can resolve the request by completing either one of the following tasks:

Confirm your identity by taking a selfie with a valid photo ID.
Upload separate proof of identity and proof of address documents in your Shopify admin.
- The information on your documents must match the information on your account exactly. Update your account information to match your documents, if needed.

Unincorporated non profits also need to provide the following details about their business:

Registered name: The legal business name as registered with the Chamber of Commerce.
Chamber of Commerce Number (KVK): The business registration number from the Chamber of Commerce.
VAT number: The business VAT number, if applicable.
Business phone number: An active contact phone number for the business.
Business address: The official physical address of the business in the Netherlands, matching Chamber of Commerce records.

Our banking partners verify your information by comparing it against the KVK registry. Ensure that you use the correct letter case, punctuation, and symbols.

Acceptable document types

This section explains which documents you can use to verify your identity and business details.

Identity documents

The name and date of birth on your Shopify Payments account must be updated to match the information shown in the identity document you're providing. The documents must be valid and must not be expired. The following documents are accepted as proof of identity:

Passport
Driver's license (photographs of the front and back are required)
National ID card (photographs of the front and back are required)
Resident permit ID
Dutch aliens document

Address documents

The name and address on your Shopify Payments account must be updated to match the information displayed in the address documents that you're providing. All documents must display an issuance date within the past 6 months. The following documents are accepted as proof of address:

Utility bill
Statement from a financial institution
Government-issued letter
Proof of home insurance

Business verification documents

The following documents are accepted for business verification. They must clearly display the legal entity name, KVK number, and address of your business. The details on your Shopify Payments account must be updated to match the information displayed in the documents that you're providing:

Company Registration Certificate (uittreksel Kamer van Koophandel)
VAT registration
By-laws memorandum

Ownership documents

The following documents are accepted as proof of ownership or directorship, provided that they display the legal entity name of your business, and the complete names of the owners or directors of your business.

Oprichtingsdocument (Registration Document)
Uittreksel Kamer van Koophandel (Certificate of Corporate Status)
Jaarverslag (Annual Reports)
Jaarlijkse bevestiging (Annual Returns)

Every beneficial owner listed in your documentation must also be listed in your Shopify Payments account and assigned the role of Owner. A beneficial owner is defined as someone who owns 25% or more of the business equity. Update the information in your account to match the document if necessary.

If your business does not have any beneficial owners, you will be required to verify your directors instead. In these cases, the same list of documents above are eligible. Each director listed in your documentation must also be listed in your Shopify Payments account and assigned the role of Director. Update the information in your account to match the document if necessary.

If your business is owned by a holding company, then complete the digital attestation process instead by pressing the Sign button.

Ensuring documentation compliance

When providing your documents, ensure that they meet the necessary criteria. Review the following guidelines to ensure compliance:

Accuracy: Ensure that the information on your documents matches what you've entered in your Shopify Payments account. Update your account to match your documents, if necessary.
Clarity and legibility: Make sure that your documents are clear and large enough to read. Ensure the entire document is visible in the photograph.
Completeness: Ensure all the necessary details are visible on your document. Review the acceptable document types listed on this page to understand what details must be included on the document.
Original documentation: Take an original photograph of your document using a camera. Don't photocopy, scan, or screenshot your documents. Don't paste photos of documents into other documents. Don't take photos of computer screens or printouts.
- If your document was issued to you digitally, then provide the PDF file with all pages as it was originally given to you, with no alterations.
Validity: Ensure photo IDs aren't expired and that proof of address is recently issued. If providing proof of business registration, then your business should still be actively registered and in good standing.

Troubleshooting common issues

Before contacting Shopify Support, review these common onboarding issues and their solutions.

My document was rejected.

Ensure the information on your account matches your document exactly, and update your account if needed. If your documents are still being rejected, then refer to the following sections on this page:

Acceptable document types: Accepted documents and required details. Screenshots, printouts, and registry screenshots aren't accepted.
Ensuring documentation compliance: Requirements for accuracy, clarity, completeness, and validity.

My address can't be automatically verified.

For Shopify Payments Netherlands, if your address can't be automatically verified, then you'll be asked to either complete the selfie process or provide a proof of address document.

Completing the selfie process is recommended, and can be done instead of providing a proof of address document. The individual who requires verification can click the Selfie button, and then take a photograph of both their photo ID and themselves to verify.

If you'd prefer to provide a document manually, then you can do that instead. Proof of address documents must show your full name and home address, and must be one of the accepted document types. You should also ensure the following:

Ensure that the address that you entered in your Shopify Payments account matches exactly with the address on your proof of address document.
Update your account information to match your document, if necessary.
Upload a clear photograph of your proof of address document.
Ensure that the document that you're uploading shows your own full name. For example, if you have a utility bill in someone else's name, then you'll need to provide a different document.

My owner information can't be verified.

For Shopify Payments Netherlands, you're required to enter your beneficial owners so that the names listed match against the owners listed for your business on the Chamber of Commerce registry. We recommend that you look up your owner information in the registry, and enter the names exactly as shown there. If you have no beneficial owners, then you must list all of your directors on the account instead.

If you've done so and your ownership or directorship still can't be verified, then we recommend that you click the Sign button on your verification page to digitally attest that the information that you've provided is correct. Signing the attestation is the quickest way to resolve the mismatch.

If you'd prefer, then you can provide a document confirming who your owners or directors are, instead of using the attestation process. The owner and director information that you enter on your Shopify Payments account must match the information on the documentation that you upload. If an owner or director is listed on your documentation, but isn't added to your Shopify Payments account, then you must add that person to your account and assign them the Owner or Director role. A list of the types of documents that you can provide to verify ownership is available here.

You should make sure that the owners and directors on your account are a 1:1 match with your documentation. Don't list extra owners or directors that aren't shown on your documents.

My payment is showing as pending.

Local payment methods such as iDEAL | Wero, Bancontact, and Klarna can leave orders in a pending state while the payment is being processed. Check the order's timeline to confirm whether the payment was successful. If the status shows as failed, then you'll need to create a new draft order and send it to your customer to capture the funds.

My payouts are failing with a virtual bank account.

Virtual bank accounts such as Revolut and Payoneer are accepted for payouts, but have a higher payout failure rate than traditional bank accounts. Payouts can also fail if the payout recipient name doesn't match the name your bank has on file. If your payouts are failing, then verify that the name on your Shopify Payments account matches your bank records, or consider using a standard bank account instead.

My business information isn't being verified.

Shopify banking partners verify your business information by comparing it against government registries in the Netherlands. If your business can't be verified, then check the following details:

Ensure that your registered business name matches exactly as it appears in government business registries, including letter case, punctuation, and symbols.
Ensure that your KVK number is correct.
Ensure that your business address matches the address listed in the government business registry.

If your information still can't be verified, then you might need to provide a business verification document. Ensure that the information on your document matches what you've entered in your Shopify Payments account.

I can't dispute an iDEAL | Wero transaction.

Customers can't dispute iDEAL | Wero payments with their bank. During the payment process, the customer is redirected to their banking site and specifically requested to approve the payment. The customer's bank then authorizes the payment, and under the rules of the iDEAL | Wero payment scheme, the payment is not disputable. For full details on how iDEAL | Wero disputes and complaints work, refer to Customer disputes and complaints on the iDEAL | Wero page.

iDEAL | Wero isn't showing at checkout.

iDEAL | Wero might not appear at checkout for several reasons:

Your store might not yet meet the eligibility requirements for iDEAL | Wero. You must have completed identity verification for Shopify Payments and have an established order history.
Your store must be selling in EUR. iDEAL | Wero doesn't appear at checkout if the store is selling in another currency.
iDEAL | Wero isn't available for pre-orders or recurring payments such as subscriptions.
iDEAL | Wero doesn't appear when Shopify Payments is in test mode.

If iDEAL | Wero still isn't appearing at checkout, then contact Shopify Support for help determining whether your store meets the eligibility requirements.

iDEAL | Wero activation is stuck in a pending state.

If iDEAL | Wero remains in a pending state after you submit the activation form, then you might not have provided a Chamber of Commerce number (KVK). A KVK number is required for iDEAL | Wero activation for all business types, including sole proprietors. If you're a sole proprietor without a KVK number, then you need to register with the Chamber of Commerce to obtain one.

If you've provided your KVK number and iDEAL | Wero is still in a pending state, then contact Shopify Support.

Frequently asked questions

Review these frequently asked questions about Shopify Payments requirements in the Netherlands.

Why do you need my photo ID and personal information if I'm a company, partnership, or non-profit?

Even if you're set up as a company, partnership, or non-profit, the banking partners that Shopify works with are required by regulations in the Netherlands to verify the identities of the individuals associated with the business.

What is a KVK number and do I need one?

A KVK number (Kamer van Koophandel) is an 8-digit business registration number from the Dutch Chamber of Commerce. If you don't have a KVK number, then you need to register with the Chamber of Commerce to obtain one.

A KVK number is mandatory for all business types. Please additionally note that activation of iDEAL | Wero always requires submission of a valid KVK number.

Will I be charged VAT on my Shopify Payments processing fees?

No. VAT isn't charged on Shopify Payments processing fees in the Netherlands.

Can local payment methods be used for subscriptions?

No. Local payment methods such as iDEAL | Wero and Bancontact aren't available for recurring payments such as subscriptions. You can only use credit cards for recurring payments and subscriptions.

I'm a citizen of the Netherlands but don't currently live there. Can I use Shopify Payments?

If your business type is a sole proprietorship, then you must live in the Netherlands to be eligible for Shopify Payments. If you don't currently live in the Netherlands, then you need to create a Shopify Payments account for the region you live in.

Update your store address to your current location. If your location is eligible for Shopify Payments, then you can create a Shopify Payments account for that region instead.

If your business is a partnership, company, or non-profit, then you don't need to personally live in the Netherlands, but your business must be registered there and have a Dutch business address. If you need help, then contact Shopify Support.

My account was already verified. Why am I being asked to provide new information?

Regulatory requirements and the requirements from financial partners and their card networks change over time. When this happens, you might need to provide additional information to remain compliant. You'll receive these requests through a banner or alert in your admin and a corresponding email. You must complete these requests to continue using Shopify Payments.

How do I update my Shopify Payments account information?

If you're actively being asked to complete account verification, then you can make any updates to your information from the verification page, along with submitting any documents that are being requested.

Outside of the verification process, the store owner can update these details through Settings > General > Business Details. Click the button beside your business entity, and then click Edit to update that business's information, including business type.

Note that any changes that you make here are automatically sent to our banking partners for review, and the new information is re-run through their verification process. It's possible that the changes automatically re-verify, but you might also be asked for supporting documents.

If you have an outstanding Shopify Capital cash advance, then you might not be able to update some of your business information until after the cash advance is completely paid off. Your cash advance was issued to the business currently on file, so the cash advance can't be transferred to a different business. If you have questions, then contact Shopify Support.

What happens if I miss my verification deadline?

You'll see a temporary pause on your payouts until the verification process is completed. After the first deadline is reached and payouts are temporarily paused, you might see a second deadline that indicates when your ability to accept orders with Shopify Payments will be temporarily paused.

All of these pauses are temporary, and are automatically lifted after you complete verification. Refer to your admin page for your deadlines.

Starting in June 2026, brand new Shopify Payments Netherlands accounts have 90 days from the first order processed to complete verification. If 90 days pass, then any orders that you processed using Shopify Payments might be automatically refunded.

This policy applies only to European countries, and only to brand new accounts that are created on or after June 2026. If this policy applies to you, then warnings will tell the store owner when to expect the refunds to process.

Before contacting Shopify Support about Shopify Payments in the Netherlands

Before contacting Shopify Support, gather the following information to help resolve your issue faster:

Screenshots of any error messages you received, with sensitive information such as bank account numbers removed
The business type you selected during setup
Your Chamber of Commerce number (KVK)
Your Citizen Service Number (BSN), if you're set up as a sole proprietor
The specific step where you encountered the issue
The browser and device you're using
Your bank account type and currency, without your full IBAN
Any documents you've uploaded and when you uploaded them

Having this information ready helps Shopify Support assist you more efficiently.

Bank account and personal information requirements for Shopify Payments in the Netherlands

On this page

Requirements for using Shopify Payments in the Netherlands

Unsupported bank account types

Purpose of collecting information

Required personal and business information for activating Shopify Payments in the Netherlands

Acceptable document types

Identity documents

Address documents

Business verification documents

Ownership documents

Ensuring documentation compliance

Troubleshooting common issues

Frequently asked questions

Before contacting Shopify Support about Shopify Payments in the Netherlands