Requirements when using Shopify Payments for Canada

Individuals are single owner businesses that haven't registered with the Canada Revenue Agency (CRA) or any provincial business registries, and are doing business privately. Individuals need to provide the following information:

• Legal first and last name: Your full legal name as it appears on government-issued documentation.
• Date of birth: Your birth date.
• Email address: A valid and active email address.
• Phone number: A valid and active phone number.
• Residential address in Canada: Your home address, matching your documentation.

If your information can't be verified automatically, then you'll receive a request to verify your identity. If any of your information such as your name, date of birth, or home address, is incorrect, then you should update your account information.

If the information is correct and you still receive a request for verification, then you can resolve the request by completing either of the following tasks:

• Confirm your identity by taking a selfie with a valid photo ID.
• Upload separate proof of identity and proof of address documents in your Shopify admin.
  • The information on your documents must match what you enter on your account exactly. Update your account information to match your documents if needed.

Sole proprietorships are businesses wholly owned by one person, who have registered the business either federally with the CRA, or provincially. Legally the owner and the business are the same entity, and the owner is responsible for the actions of the business.

The person displayed on your business registry as the owner should be the account representative. The account representative must provide the following information:

• Legal first and last name: Your full legal name as it appears on government-issued documentation.
• Date of birth: Your birth date.
• Email address: A valid and active email address.
• Phone number: A valid and active phone number.
• Residential address in Canada: Your home address, matching your documentation.

If your information can't be verified automatically, then you'll receive a request to verify your identity. If any of your information such as your name, date of birth, or home address, is incorrect, then you should update your account information.

If the information is correct and you still receive a request for verification, then you can resolve the request by completing either of the following tasks:

• Confirm your identity by taking a selfie with a valid photo ID.
• Upload separate proof of identity and proof of address documents in your Shopify admin.
  • The information on your documents must match what you enter on your account exactly. Update your account information to match your documents if needed.

Sole proprietors also need to provide the following details about their business:

• Registered business name: The legal business name as shown in your government registry.
• Registration number: The business's identifier number, as shown in your government registry. This is typically a 9-digit business number from the CRA. It can also be issued provincially, such as the Québec Enterprise Number (NEQ).
• Business phone number: An active contact phone number for the business.
• Business address: The official registered address of the business as shown in your government registry.

Shopify banking partners verify your information by comparing it against business registries in Canada. If the information that you provide about the business can't be verified, then you might need to provide a business registration document. When providing this document, ensure that the registered name and business address listed in your account match exactly with the information on the document. Update the information in your account to match the document if necessary.

A private partnership is a business where equity is privately owned by at least two partners. A partner can be an individual, a company, or another partnership. This can include general partnerships, limited partnerships, or limited liability partnerships.

Partnerships must designate one of the owners (members) as the account representative. The account representative needs to provide the following information:

• Legal first and last name: Your full legal name as it appears on government-issued documentation.
• Date of birth: Your birth date.
• Email address: A valid and active email address.
• Phone number: A valid and active phone number.
• Residential address: Your home address, matching your documentation.
• Job title: The job title you hold with the business.
• Equity: If applicable, the equity percentage you own of the business.

If your information can't be verified automatically, then you'll receive a request to verify your identity. If any of your information such as your name, date of birth, or home address, is incorrect, then you should update your account information.

If the information is correct and you still receive a request for verification, then you can resolve the request by completing either of the following tasks:

• Confirm your identity by taking a selfie with a valid photo ID.
  • If the store owner isn't the same person as the Shopify Payments account representative, then the store owner can share the option to take a selfie with valid photo ID by selecting Other options when prompted to scan the QR code on their device. They can then share the link or QR code with the account representative to confirm their identity.
• Upload separate proof of identity and proof of address documents in your Shopify admin.
  • The information on your documents must match what you enter on your account exactly. Update your account information to match your documents if needed.

Partnerships also need to provide the following details about the business:

• Registered business name: The legal business name as shown in your government registry.
• Registration number: The business's identifier number, as shown in your government registry. This is typically a 9-digit business number from the CRA. It can also be issued provincially, such as the Québec Enterprise Number (NEQ).
• Business phone number: An active contact phone number for the business.
• Business address: The official registered address of the business as shown in your government registry.

Shopify banking partners verify your information by comparing it against business registries in Canada. If the information that you provide about the business can't be verified, then you might need to provide a business registration document. When providing this document, ensure that the registered name and business address listed in your account match exactly with the information on the document. Update the information in your account to match the document if necessary.

You also need to provide the information of anyone else who is an owner or member of the partnership. Ensure that you enter their names, dates of birth, and home addresses exactly as shown on their government documents. If their identities can't be verified, then they might need to provide a photo ID or proof of address.

A corporation is a business whose equity is divided into shares, owned by shareholders. A corporation is considered its own legal entity, separate from the people who run it. Corporations typically also have a board of directors.

Corporations must assign either a beneficial owner or an executive with decision-making power as their account representative. The account representative must provide the following information:

• Legal first and last name: Your full legal name as it appears on government-issued documentation.
• Date of birth: Your birth date.
• Email address: A valid and active email address.
• Phone number: A valid and active phone number.
• Residential address: Your home address, matching your documentation.
• Job title: The job title you hold with the business.
• Equity: If applicable, the equity percentage you own of the business.

If your information can't be verified automatically, then you'll receive a request to verify your identity. If any of your information such as your name, date of birth, or home address, is incorrect, then you should update your account information.

If the information is correct and you still receive a request for verification, then you can resolve the request by completing either of the following tasks:

• Confirm your identity by taking a selfie with a valid photo ID.
  • If the store owner isn't the same person as the Shopify Payments account representative, then the store owner can share the option to take a selfie with valid photo ID by selecting Other options when prompted to scan the QR code on their device. They can then share the link or QR code with the account representative to confirm their identity.
• Upload separate proof of identity and proof of address documents in your Shopify admin.
  • The information on your documents must match what you enter on your account exactly. Update your account information to match your documents if needed.

Corporations also need to provide the following details about the business:

• Registered business name: The legal business name as shown in your government registry.
• Registration number: The business's identifier number, as shown in your government registry. This is typically a 9-digit business number from the CRA. It can also be issued provincially, such as the Québec Enterprise Number (NEQ).
• Business phone number: An active contact phone number for the business.
• Business address: The official registered address of the business as shown in your government registry.

Shopify banking partners verify your information by comparing it against business registries in Canada. If the information that you provide about the business can't be verified, then you might need to provide a business registration document. When providing this document, ensure that the registered name and business address listed in your account match exactly with the information on the document. Update the information in your account to match the document if necessary.

You need to provide the names of all the directors who appear on the government registry for your business. Ensure that you enter their names exactly as shown on your government-issued business documentation. If Shopify banking partners detect a mismatch between the directors you've provided, and the directors listed for your business on the government registry (for example, directors missing, or extra directors listed), then you're asked to provide a document confirming who your directors are. You should update the directorship on your account to match your documentation. Review the list of acceptable directorship documents.

A non-profit organization (NPO) is an entity that's established for purposes other than generating profit for its shareholders. Its primary mission is to serve a public or community benefit. Non-profit organizations are not listed on the registered charity database.

Non-profits must assign an executive with decision-making power as their account representative. The account representative must provide the following information:

• Legal first and last name: Your full legal name as it appears on government-issued documentation.
• Date of birth: Your birth date.
• Email address: A valid and active email address.
• Phone number: A valid and active phone number.
• Residential address: Your home address, matching your documentation.
• Job title: The job title you hold with the business.

If your information can't be verified automatically, then you'll receive a request to verify your identity. If any of your information such as your name, date of birth, or home address, is incorrect, then you should update your account information.

If the information is correct and you still receive a request for verification, then you can resolve the request by completing either of the following tasks:

• Confirm your identity by taking a selfie with a valid photo ID.
  • If the store owner isn't the same person as the Shopify Payments account representative, then the store owner can share the option to take a selfie with valid photo ID by selecting Other options when prompted to scan the QR code on their device. They can then share the link or QR code with the account representative to confirm their identity.
• Upload separate proof of identity and proof of address documents in your Shopify admin.
  • The information on your documents must match what you enter on your account exactly. Update your account information to match your documents if needed.

Non-profits also need to provide the following details about the business:

• Registered business name: The legal business name as shown in your government registry.
• Business phone number: An active contact phone number for the business.
• Business address: The official registered address of the business as shown in your government registry.

Shopify banking partners verify your information by comparing it against business registries in Canada. If the information that you provide about the business can't be verified, then you might need to provide a business registration document. When providing this document, ensure that the registered name and business address listed in your account match exactly with the information on the document. Update the information in your account to match the document if necessary.

You need to provide the names of all the directors who appear on the government registry for your business. Ensure that you enter their names exactly as shown on your government-issued business documentation. If Shopify banking partners detect a mismatch between the directors you've provided, and the directors listed for your business on the government registry (for example, directors missing, or extra directors listed), then you're asked to provide a document confirming who your directors are. You should update the directorship on your account to match your documentation. Review the list of acceptable directorship documents.

A registered charity is an entity that's established for purposes other than generating profit for its shareholders. Its primary mission is to serve a charitable benefit. Registered charities are federally registered with the CRA and appear on the federal government's charity database.

Registered charities must assign an executive as the account representative. The account representative needs to provide the following information:

• Legal first and last name: Your full legal name as it appears on government-issued documentation.
• Date of birth: Your birth date.
• Email address: A valid and active email address.
• Phone number: A valid and active phone number.
• Residential address: Your home address, matching your documentation.
• Job title: The job title you hold with the business.

If your information can't be verified automatically, then you'll receive a request to verify your identity. If any of your information such as your name, date of birth, or home address, is incorrect, then you should update your account information.

If the information is correct and you still receive a request for verification, then you can resolve the request by completing either of the following tasks:

• Confirm your identity by taking a selfie with a valid photo ID.
  • If the store owner isn't the same person as the Shopify Payments account representative, then the store owner can share the option to take a selfie with valid photo ID by selecting Other options when prompted to scan the QR code on their device. They can then share the link or QR code with the account representative to confirm their identity.
• Upload separate proof of identity and proof of address documents in your Shopify admin.
  • The information on your documents must match what you enter on your account exactly. Update your account information to match your documents if needed.

Registered charities also need to provide the following details about the business:

• Registered business name: The legal business name as shown in your government registry.
• CRA program account number: An identifier given to you by the Canada Revenue Agency (CRA). It should be 9 numbers, 2 letters, and then an additional 4 numbers. Example: 123456789RR1234
• Business phone number: An active contact phone number for the business.
• Business address: The official registered address of the business as shown in your government registry.

Shopify banking partners verify your information by comparing it against business registries in Canada. If the information that you provide about the business can't be verified, then you might need to provide a business registration document. When providing this document, ensure that the registered name and business address listed in your account match exactly with the information on the document. Update the information in your account to match the document if necessary.

You might also be asked to provide a separate document confirming your status as a registered charity. Review the list of acceptable charity documents.

You need to provide the names of all the directors who appear on the government registry for your business. Ensure that you enter their names exactly as shown on your T3010. If Shopify banking partners detect a mismatch between the directors you've provided, and the directors listed for your business on the government registry (for example, directors missing, or extra directors listed), then you're asked to provide a document confirming who your directors are. You should update the directorship on your account to match your documentation. Review the list of acceptable directorship documents. Your directors are also available in the registered charity database.