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Requirements when using Shopify Payments for Singapore

Before you can use Shopify Payments in Singapore, you need to understand the personal information requirements. These requirements are in place to comply with regulations and prevent financial crimes. Personal information is collected to verify your identity and business details, and certain types of documentation are accepted for this purpose.

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Requirements for using Shopify Payments in Singapore

Before you use Shopify Payments in Singapore, ensure that you meet the following requirements:

  • Eligible business types: Certain types of businesses and services aren't permitted to use Shopify Payments. To determine whether your business is eligible, refer to the list of prohibited business types for Singapore in the Shopify Payments Terms of Service.
  • Bank account requirements: Your bank account must meet the following requirements before you can connect it to Shopify Payments:
    • The bank account must be a full checking account with a bank in Singapore.
    • The bank account must be in SGD currency.
    • The bank account must be eligible for recurring transfers from Shopify.
    • The bank account must be set up for Fast And Secure Transfers (FAST) or Real Time Gross Settlement (RTGS) transfers. Consult your bank to verify whether your account can accept these types of transfers.

Unsupported bank account types

Certain bank account types aren't compatible with Shopify Payments. The following account types aren't supported:

  • Checking accounts that accept only wire transfers: These accounts don't work with Shopify Payments.
  • Savings accounts: Savings accounts can't be used for Shopify Payments payouts.
  • Flex-currency accounts: Accounts that support multiple currencies simultaneously aren't supported.
  • Money transfer services: Services that mimic bank accounts, such as some fintech platforms, can't be used with Shopify Payments.

Although non-Shopify virtual accounts are supported, you can experience more payout failures with these accounts.

To confirm whether your account can accept the transfer type listed for your region, contact your bank.

Purpose of collecting information

Shopify and its banking partners are required to collect and verify information about you and your business to comply with regulations in Singapore that are designed to prevent financial crimes. As local rules and regulations evolve, you might be contacted by Shopify and its banking partners to provide additional information throughout the lifespan of your Shopify Payments account.

The information that's collected is used to confirm the identity of the business, the identities of individuals linked to the business, and the nature of the relationship between the two.

Shopify never physically mails documentation to you. Any important documents or communications are emailed, or made digitally available to the store owner in the Settings > Users page of your Shopify admin.

Review Shopify's Privacy Policy to learn about how your information is kept confidential and safe.

What information do I need to provide?

Correctly identifying your business type is essential because it determines the information that you need to provide.

If you don't have a Unique Entity Number (UEN), then select the Individual business type.

If you have a UEN, then proceed based on the following guidance:

  • If you are a non-profit or charity, select the Non-profit business type. This includes those registered with the Charity Portal, Registry of Societies, and any other not-for-profit business.
  • If your business type as shown in ACRA contains the word partnership, select the Partnership business type. This includes general partnerships (GP), limited partnerships (LP), and limited liability partnerships (LLP).
  • All other business types should select Private Company.
Individuals

Individuals are single person businesses that haven't registered with ACRA and are doing business privately. Individuals need to provide:

  • Legal first and last names: Your full legal name as it appears on government-issued documentation.
  • Aliases: Any known aliases you go by.
  • Date of birth: Your birth date.
  • Citizenship: The country you currently hold citizenship with.
  • Identification number: Your National Registration Identity Card (NRIC) number, Foreign Identification Number (FIN), or passport number. This must match against what is shown on your photo ID.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address in Singapore: Your home address, matching your documentation.

Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you need to provide a government-issued photo ID. You should update your name and date of birth to match what is shown on your photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document. Update the information in your account to match the document if necessary. Acceptable address documents are listed here.

The account representative will need to complete the Proof of Liveness process. This can be done by connecting with Singpass MyInfo (Recommended), or by submitting a photograph of a government issued ID and a selfie. More information about Proof of Liveness can be found here.

Sole Proprietorships

A Sole Proprietorship is a business that is owned and controlled by an individual or another business entity. Sole proprietors need to designate their Owner (as listed on ACRA), or a person authorized by the owner, as the account representative of their Shopify Payments account. The account representative needs to provide the following information:

  • Legal first and last names: Your full legal name as it appears on government-issued documentation.
  • Aliases: Any known aliases you go by.
  • Date of birth: Your birth date.
  • Citizenship: The country you currently hold citizenship with.
  • Identification number: Your National Registration Identity Card (NRIC) number, Foreign Identification Number (FIN), or passport number. This must match against what is shown on your photo ID.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address in Singapore: Your home address, matching your documentation.

Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you need to provide a government-issued photo ID. You should update your name and date of birth to match what is shown on your photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document. Update the information in your account to match the document if necessary. Acceptable address documents are listed here.

The account representative will need to complete the Proof of Liveness process. This can be done by connecting with Singpass MyInfo (Recommended), or by submitting a photograph of a government issued ID and a selfie. More information about Proof of Liveness can be found here.

Letter of Authorization

If the Account Representative for the Shopify Payments account is not the Owner, but rather a person authorized by the owner, then you also need to provide:

  • The personal information of the owner, and an identity document.
  • A Letter of Authorization signed by the owner. The letter must be dated within the last 12 months with names written in English.

Sole Proprietors also need to provide the following details about their business:

  • Registered business name: The legal business name as shown in ACRA bizfile.
  • Unique Entity Number (UEN): The registration number as shown in ACRA bizfile.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as shown in ACRA bizfile.

Shopify banking partners verify your information by comparing it against the ACRA registry in Singapore. Pay careful attention to case, punctuation, and symbols.

If the information you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, UEN, and business address listed in your account matches exactly with the information on the document. Update the information in your account to match the document if necessary.

Partnerships

A partnership is a business owned by at least two partners. A partner can be an individual, a company, or a limited liability partnership. This can include general partnerships, limited partnerships, or limited liability partnerships.

Partnerships need to designate an Owner, Partner, or Manager (as listed on ACRA), or a person authorized by an Owner, Partner, or Manager, as the Account Representative of their Shopify Payments account. The Account Representative needs to provide the following information:

  • Legal first and last names: Your full legal name as it appears on government-issued documentation.
  • Aliases: Any known aliases you go by.
  • Date of birth: Your birth date.
  • Citizenship: The country you currently hold citizenship with.
  • Identification number: Your National Registration Identity Card (NRIC) number, Foreign Identification Number (FIN), or passport number. This must match against what is shown on your photo ID.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Equity: If applicable, the equity percentage you own of the business.
  • Job title: The job title you hold with the business.

Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you need to provide a government-issued photo ID. You should update your name and date of birth to match what is shown on your photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document. Update the information in your account to match the document if necessary. Acceptable address documents are listed here.

The account representative will need to complete the Proof of Liveness process. This can be done by connecting with Singpass MyInfo (Recommended), or by submitting a photograph of a government issued ID and a selfie. More information about Proof of Liveness can be found here.

Letter of Authorization

If the Account Representative for the Shopify Payments account is not an Owner, Partner, or Manager on ACRA, but rather a person authorized by an owner, Partner, or Manager, then you must also provide:

  • The personal information of an Owner, Partner or Manager who is providing the authorization, and an identity document.
  • Letter of Authorization signed by the authorizing Owner, Partner or Manager. The letter must be dated within the last 12 months with names written in English.

Partnerships also need to provide the following details about the business:

  • Registered business name: The legal business name as shown in ACRA bizfile.
  • Unique Entity Number (UEN): The registration number as shown in ACRA bizfile.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as shown in ACRA bizfile.
  • The full legal name, NRIC/FIN/passport number, and any known aliases for all owners in the partnership. Any individual listed as an Owner, Partner, or Manager on ACRA, or who holds 25% or more ownership of the partnership, must be listed as an owner on the Shopify Payments account.
    • Individuals listed on ACRA with variations of the Partner title, such as a "General Partner", "Associate Partner", are also considered Partners and must be listed as owners on the Shopify Payments account.

Shopify banking partners verify your information by comparing it against the ACRA registry in Singapore. Pay careful attention to case, punctuation, and symbols.

If the information you provide about the business can't be verified, then you might need to provide a business verification document. When you provide this document, ensure that the registered name, UEN and business address listed in your account matches exactly with the information on the document. Update the information in your account to match the document, if necessary.

If the ownership information of the Partnership can't be verified using government registries, you must provide a proof of ownership document. When you provide this document, ensure that the names and ID Numbers of the owners listed in your account matches exactly with the information on the document. Update the information in your account to match the document, if necessary.

If you're asked for an ownership document and one of your owners is listed in ACRA as a holding company, then you should provide the Attestation of Ultimate Beneficial owners. All nested holding companies must be broken down on your ownership document to display any people who own 25% or more of the equity, including those who own equity with your holding companies. You must ensure that the owners entered on your account match the owners that are on your documentation, and update your account to match your documentation if necessary.

Private companies

A private company is an entity whose shares are owned privately by individuals, groups, or other entities, rather than by the public.

Private companies need to designate either a Director or the CEO (as listed on ACRA), or a person authorized by a Director or the CEO, as the Account Representative of their Shopify Payments account. The Account Representative needs to provide the following information:

  • Legal first and last names: Your full legal name as it appears on government-issued documentation.
  • Aliases: Any known aliases you go by.
  • Date of birth: Your birth date.
  • Citizenship: The country you currently hold citizenship with.
  • Identification number: Your National Registration Identity Card (NRIC) number, Foreign Identification Number (FIN), or passport number. This must match against what is shown on your photo ID.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Equity: If applicable, the equity percentage you own of the business.
  • Job title: The job title you hold with the business.

Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you need to provide a government-issued photo ID. You should update your name and date of birth to match what is shown on your photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document. Update the information in your account to match the document if necessary. Acceptable address documents are listed here.

The account representative will need to complete the Proof of Liveness process. This can be done by connecting with Singpass MyInfo (Recommended), or by submitting a photograph of a government issued ID and a selfie. More information about Proof of Liveness can be found here.

Letter of Authorization

If the Account Representative for the Shopify Payments account is not a Director or the CEO, but rather a person authorized by a Director or the CEO, then you must also provide:

  • The personal information and photo ID for the Director or CEO, whichever person provides the authorization.
  • Letter of Authorization signed by the authorizing Director or CEO. The letter must be dated within the last 12 months with names written in English.

Private Companies also need to provide the following details about the business:

  • Registered business name: The legal business name as shown in ACRA bizfile.
  • Unique Entity Number (UEN): The registration number as shown in ACRA bizfile.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as shown in ACRA bizfile.
  • The full legal name, NRIC/FIN/passport number, and any known aliases for all Owners and Directors.
    • Anyone who holds 25% or more ownership of the company must be listed as an Owner on the Shopify Payments account.
    • Individuals listed on ACRA with variations of the Director title, such as a "Managing Director", "Deputy Director", are also considered Directors and must be listed as Directors on the Shopify Payments account.

Shopify banking partners verify your information by comparing it against the ACRA registry in Singapore. Pay careful attention to case, punctuation, and symbols.

If the information you provide about the business can't be verified, then you might need to provide a business verification document. When you provide this document, ensure that the registered name, UEN and business address listed in your account matches exactly with the information on the document. Update the information in your account to match the document, if necessary.

If the ownership information of the company can't be verified using government registries, you must provide a proof of ownership document. When you provide this document, ensure that the names and ID Numbers of the owners listed in your account matches exactly with the information on the document. Update the information in your account to match the document, if necessary.

If you're asked for an ownership document and one of your owners is a holding company, then you should provide the Attestation of Ultimate Beneficial Owners. All nested holding companies must be broken down on your ownership document to display any people who own 25% or more of the equity, including those who own equity with your holding companies. You must ensure that the owners entered on your account match the owners that are on your documentation, and update your account to match your documentation if necessary.

If your company has no owners, then you must verify your directors instead. Ensure that the names and ID numbers of the directors listed in your account matches exactly with the information on the document. Update the information in your account to match the document, if necessary.

Non-profits

A non-profit (NPO) is an entity that's established for purposes other than generating profit for its shareholders. An NPO's primary mission is to serve a public or community benefit. In Singapore, this can include different types of non-profits such as registered charities and societies.

Non-profits need to designate either a Director or a Key Executive, or a person authorized by a Director or a Key Executive, as the Account Representative of their Shopify Payments account.

Key Executives are defined as anyone on your business registration documentation with one of the following roles: President, Vice President, Deputy President, Director, Deputy Director, CEO, CFO, Treasurer, Secretary, Chairman, Vice Chairman, Trustee, Operations Manager, or General Manager.

If you're a Registered Charity, then your Directors and Key Executives are listed in the Charity Portal.

The Account Representative needs to provide the following information:

  • Legal first and last names: Your full legal name as it appears on government-issued documentation.
  • Aliases: Any known aliases you go by.
  • Date of birth: Your birth date.
  • Citizenship: The country you currently hold citizenship with.
  • Identification number: Your National Registration Identity Card (NRIC) number, Foreign Identification Number (FIN), or passport number. This must match against what is shown on your photo ID.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Equity: If applicable, the equity percentage you own of the business.
  • Job title: The job title you hold with the business.

Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you need to provide a government-issued photo ID. You should update your name and date of birth to match what is shown on your photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document. Update the information in your account to match the document if necessary. Acceptable address documents are listed here.

The account representative will need to complete the Proof of Liveness process. This can be done by connecting with Singpass MyInfo (Recommended), or by submitting a photograph of a government issued ID and a selfie. More information about Proof of Liveness can be found here.

Letter of Authorization

If the Account Representative for the Shopify Payments account is not a Director or a Key Executive, but rather a person authorized by a Director or a Key Executive, then you must also provide:

  • The personal information and an identity document for the Director or Key Executive, whichever person is providing the authorization.
  • A Letter of Authorization signed by the authorizing Director or Key Executive. The letter must be dated within the last 12 months with names written in English.

Non-Profits also need to provide the following details about the business:

  • Registered business name: The legal business name as shown in ACRA bizfile.
  • Unique Entity Number (UEN): The registration number as shown in ACRA bizfile.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as shown in ACRA bizfile.
  • The full legal name, NRIC/FIN/passport number, and any known aliases for all Directors and Key Executives.
    • Individuals listed on ACRA with variations of the Director title, such as a "Managing Director", "Deputy Director", are also considered Directors and must be listed as Directors on the Shopify Payments account.
    • Assign the "Director" role to individuals whose job title in the documentation matches any of the following: President, Vice President, Deputy President, Director, Deputy Director, CEO, CFO, Treasurer, Secretary, Chairman, Vice Chairman, Trustee, Operations Manager, or General Manager.
    • If you're a registered charity, all directors who must be listed will be shown on the Charity Portal. If you're in the register of societies, all relevant directors will be listed on your most recent annual return.

Shopify banking partners verify your information by comparing it against the ACRA registry in Singapore. Pay careful attention to case, punctuation, and symbols.

If the information you provide about the business can't be verified, then you might need to provide a business verification document. When you provide this document, ensure that the registered name, UEN and business address listed in your account matches exactly with the information on the document. Update the information in your account to match the document, if necessary.

If the Director or Key Executive information of the company can't be verified using government registries, then you must provide a proof of directorship document. When you provide this document, ensure that the Names and ID Numbers of the Directors listed in your account matches exactly with the information on the document. Update the information in your account to match the document, if necessary.

Acceptable document types

This section helps you understand the types of documents you can use to verify your account.

Identity documents

The following documents are accepted as proof of identity. Your name, date of birth, and NRIC/FIN/Passport number on your Shopify Payments account must be updated to match the information displayed in the identity documents you provide. The documents must be valid and must not be expired.

  • Passport
  • Driver's license (photographs of the front and back are required)
  • National registration identity card (photographs of the front and back are required)
  • Work permit, employment pass, or visit pass (photographs of the front and back are required)

Address documents

The following documents are accepted as proof of address. The address on your Shopify Payments account must be updated to match the information displayed in the address documents that you're providing.

  • Government-issued identity document with address (photographs of the front and back are required)
  • Correspondence with government agencies (dated and issued within the last 3 months)
  • Bank account statement (dated and issued within the last 3 months)
  • Utility bill (dated and issued within the last 3 months)

Business verification documents

The following documents are accepted for business verification. They must clearly display the legal entity name, Unique Entity Number (UEN), and address of your business. The details on your Shopify Payments account must be updated to match the information displayed in the documents that you're providing. All documents should be issued or notarized in the past 12 months.

  • Proof of registration with Accounting and Corporate Regulatory Authority (ACRA) BizFile.
  • Business profile extracts from ACRA BizFile.
  • Certificate of Registration with Registry of Societies (ROS).

Ownership documents

The following documents are accepted as proof of ownership, provided that they display the legal entity name of your business, and all of the complete names and personal ID numbers of the owners of your business. For details on who is considered an owner of your business, refer to the appropriate section above corresponding to your business type.

All documents should be either issued or notarized in the past 12 months.

  • Proof of registration with ACRA BizFile.
  • Notarized internal company ownership documents. For example: a notarized capitalization table, or board meeting minutes.
  • Attestation of Ultimate Beneficial Owners, signed by an official lawyer, accountant, or auditor.

Every owner listed in your documentation must also be listed in your Shopify Payments account and assigned the role of "Owner". Update the information in your account to match the document if necessary.

If one of your owners on your ACRA Bizfile is a holding company, then you must provide the Attestation of Ultimate Beneficial Owners instead. All nested holding companies must be broken down on your ownership document to show any people who own 25% or more of the equity, including those who own equity with your holding companies. Ensure that the owners entered on your account match the owners on your documentation, and update your account to match if necessary.

Directorship documents

The following documents are accepted as proof of directorship, provided that they display the legal entity name of your business, and all the complete names and roles of all the directors. All documents should be either issued or notarized in the past 12 months. For details on who is considered a director of your business, refer to the section above corresponding to your business type.

  • Proof of registration with ACRA BizFile.
  • Notarized Internal Company ownership documents. For example: A notarized Capitalization table, or board meeting minutes.
  • Recent annual return from the Registry of Societies (only valid for non-profits).
  • Recent notarized constitution document (only valid for non-profits).
  • Change of Management Committee filing from the Registry of Societies (only valid for non-profits).
  • Attestation of Directors, signed by an official lawyer, accountant, or auditor.

Every director listed in your documentation must also be listed in your Shopify Payments account and assigned the role of "Director". Update the information in your account to match the document if necessary.

Ensuring documentation compliance

When providing your documents, ensure that they meet the necessary criteria. Review the following guidelines to ensure compliance:

  • Accuracy: Ensure that the information on your documents matches what you've entered in your Shopify Payments account. Update your account to match your documents, if necessary.
  • Clarity and legibility: Make sure that your documents are clear and large enough to read. Ensure the entire document is visible in the photograph.
  • Completeness: Ensure all the necessary details are visible on your document. Review the acceptable document types listed on this page to understand what details must be included on the document.
  • Original documentation: Take an original photograph of your document using a camera. Don't photocopy, scan, or screenshot your documents. Don't paste photos of documents into other documents. Don't take photos of computer screens or printouts.
    • If your document was issued to you digitally, then provide the PDF file with all pages as it was originally given to you, with no alterations.
  • Validity: Ensure photo IDs aren't expired and that proof of address is recently issued. If providing proof of business registration, then your business should still be actively registered and in good standing.

Troubleshooting common issues

Before contacting Shopify Support, review the following common onboarding issues and their solutions.

My document was rejected.

Ensure the information on your account matches your document exactly, and update your account if needed. If your documents are still being rejected, then refer to the following sections on this page:

My address can't be automatically verified.

If your address can't be automatically verified, then you must upload a proof of address document. Ensure the following:

  • The name and address on the document matches exactly with the name and address listed in your Shopify Payments account.
  • The document is dated within the past 6 months.
  • The document is one of the accepted address document types.

You need to provide a document that shows your own name. For example: If your own name doesn't appear on your utility bills, you should select and provide a different document from the option list.

My business information isn't being verified.

Shopify banking partners verify your business information by comparing it against ACRA's registry database in Singapore. If your business can't be verified, then check the following details:

  • Ensure that your registered business name matches exactly as it appears in government business registries, including letter case, punctuation, and symbols.
  • Ensure that your UEN is correct.
  • Ensure that your business address matches the address listed in the government business registry.

If your information still can't be verified, then you might need to provide a business verification document. Ensure that the information on your document matches what you've entered in your Shopify Payments account.

I don't have a UEN, but I'm not an individual.

If you don't have a UEN, then you should select Individual and assign a key decision maker or owner as the account representative. Shopify Payments does not currently support any other business types that do not have UENs.

My owner information can't be verified.

You're required to enter your owners on your Shopify Payments account, so that the names listed match against the owners listed for your business on the ACRA registry. We recommend looking up your owner information in ACRA and entering the names as exactly shown there. If you have no owners, you must list all of your directors on the account instead.

If you have done so and your ownership still cannot be verified, then you'll be asked to provide a document confirming who your owners or directors are. The owner and director information that you enter on your Shopify Payments account must match the information on the documentation that you upload. If an owner/director is listed on your documentation, but isn't added to your Shopify Payments account, then you must add that person to your account and assign them the Owner/Director role.

You should make sure the owners and directors on your account are a 1:1 match with your documentation. Do not list extra owners/directors that are not shown on your documents. A list of what types of documents you can provide to verify ownership is available here.

Frequently asked questions

Review the following frequently asked questions about Shopify Payments requirements in Singapore.

Why do you need my photo ID or proof of address if I'm a company, partnership, or non-profit in Singapore?

Even if you're entered as a company, partnership, or non-profit, our banking partners are required by regulatory laws in Singapore to verify the identities of the people associated with the business, including their identities and where they're located.

I'm a citizen of Singapore but don't currently live there. Can I use Shopify Payments Singapore?

If your business type is individual or sole proprietorship, then you're required to live in Singapore to be eligible for Shopify Payments Singapore. If you don't currently live in Singapore, then you should instead create a Shopify Payments account for the region you do live in.

Update your store address to your current location. If your location is eligible for Shopify Payments, then you can create a Shopify Payments account for that region instead.

If you're a type of partnership, company, or non-profit, then you're not required to personally live in Singapore, but your business is required to be registered there and have a Singapore business address. If you need help, then contact Shopify Support.

I'm a publicly traded company in Singapore. Which business type should I pick?

You should pick private company. For the purposes of business and identity verification, the process for public and privately owned companies is identical.

You can skip past the section of the account setup form that requests that you add owners. You should list all of your directors. If you've already set up the account and are being asked for ownership information as part of your verification process, then contact Shopify Support for assistance with verifying your account.

I'm a business entity run by the government in Singapore. Which business type should I pick?

Please select the business type non profit.

You will be required to provide a letter of authorization for your account representative. The person signing the letter as the authorizer needs to be someone officially associated with the business entity on Singapore Government Directory. The authorizer will have to be additionally listed on the account and provide their photo ID. For government entities, there will always have to be an authorizer and a letter of authorization, even if the account representative provided is already shown on the government directory.

Once you've completed this process, please contact Shopify Support to finalize verification of your Shopify Payments account.

How do I update my Shopify Payments account information?

If you are actively being asked to complete account verification, then you can make any updates to your information from in the verification page along with submitting any documents that are being requested.

Outside of the verification process, the account owner of the store can update these details through Settings > General > Business Details. Click the three dots beside your business entity and then click "edit" to update that business's information, including business type.

Note that any changes you make here are automatically sent to our banking partners for review, and the new information is re-run through their verification process. It's possible the changes automatically re-verify, but you may also be asked for supporting documents.

If you have any difficulty with this process, contact Shopify Support for assistance.

How long do I have to finish verifying my account?

For Shopify Payments Singapore specifically, accounts must be verified within 120 days from the day that you accept the terms of service and create the account. This is because the Singapore Payments Services Act of 2019 requires our banking partners to close accounts if they are not verified within 120 days. This requirement does not apply to any other region and is specific to laws in Singapore.

If you do not complete verification after 120 days your Shopify Payments account will not be able to process new orders moving forward. You can still complete verification to obtain any payouts which are on hold, but completing verification past the deadline will not re-enable your checkout.

If you believe your account is affected by this, then complete verification first. Any accounts that complete verification before the 120 day deadline will be automatically re-enabled and checkout will become operational again. If verifying does not re-enable your checkout automatically, then contact Shopify Support for assistance.

Before you contact Shopify Support about Shopify Payments in Singapore

Before reaching out to Shopify Support, gather the following information to help resolve your issue faster:

  • Screenshots of any error messages you received (censor sensitive information like bank account numbers)
  • The business type you selected during setup
  • Your Unique Entity Number (UEN), if applicable
  • The specific step where you encountered the issue
  • The browser and device you're using
  • Your bank account details (country, currency, account type) without sharing the full account number

Having this information ready helps Shopify Support assist you more efficiently.