Bank account and personal information requirements for Shopify Payments in Slovenia

Before using Shopify Payments in Slovenia, you need to understand the requirements that are in place to comply with regulations and to prevent financial crimes. This article explains why personal information is collected, the accepted types of documentation, and provides guidance for ensuring that your documentation meets the necessary criteria.

Requirements for using Shopify Payments in Slovenia

Before you use Shopify Payments in Slovenia, ensure that you meet the following requirements:

Eligible business types: Certain types of businesses and services aren't permitted to use Shopify Payments. To determine whether your business is eligible, refer to the list of prohibited business types for Slovenia in the Shopify Payments Terms of Service.
Bank account requirements: Your bank account must meet the following requirements before you can connect it to Shopify Payments:
- The bank account must be in EUR currency.
- The bank account must be eligible for Single Euro Payments Area (SEPA) transfers.
- The bank account must have an International Bank Account Number (IBAN) that starts with any of the following country codes: AT, BE, BG, CH, CY, DE, DK, EE, ES, FI, FR, GB, GI, GR, HR, HU, IE, IT, LT, LU, LV, MT, NL, NO, PL, PT, RO, SE, or SI.

You can use a bank account from any SEPA-participating country as long as the account is in EUR currency. The IBAN doesn't need to be from Slovenia.

Unsupported bank account types

Certain bank account types aren't compatible with Shopify Payments. The following account types aren't supported:

Checking accounts that accept only wire transfers: These accounts don't work with Shopify Payments.
Savings accounts: Savings accounts can't be used for Shopify Payments payouts.
Flex-currency accounts: Accounts that support multiple currencies simultaneously aren't supported.
Money transfer services: Services that mimic bank accounts, such as some fintech platforms, can't be used with Shopify Payments.

Although non-Shopify virtual accounts are supported, you can experience more payout failures with these accounts.

To confirm whether your account can accept the transfer type listed for your region, contact your bank.

Purpose of collecting information

Shopify and its banking partners are required to collect and verify information about you and your business to comply with regulations in Slovenia that are designed to prevent financial crimes. As local rules and regulations evolve, you might be contacted by Shopify and its banking partners to provide additional information throughout the lifespan of your Shopify Payments account.

The information that's collected is used to confirm the identity of the business, the identities of individuals linked to the business, and the nature of the relationship between the two.

Shopify never physically mails documentation to you. Any important documents or communications are emailed, or made digitally available to the store owner in the Settings > Users page of your Shopify admin.

Review Shopify's Privacy Policy to learn about how your information is kept confidential and safe.

Required personal and business information for activating Shopify Payments in Slovenia

You must correctly identify your business type because it determines the information that you need to provide.

If you haven't registered with any government agency, or you have registered but run the business as a sole proprietorship, then select the Individual / Sole proprietorship business type.

If you have registered your business and have a Business Register Identifier (Matična številka), then select your business type based on the following guidance:

Partnerships with business register identifiers, such as d.n.o., k.d., or k.d.d., must select the Incorporated partnership business type.
Non-profit organizations with business register identifiers must select the Registered non-profit business type.
All other businesses with business register identifiers, such as d.o.o., d.d., or zadruga, must select the Private corporation business type.

If you have a registered business, but don't have a business register identifier, then select your business type based on the following guidance:

Partnerships without business register identifiers must select the Unincorporated partnership business type.
Non-profit organizations and charities who don't have business register identifiers must select the Unregistered non-profit business type.

If you're not sure what business type to pick, then contact Shopify Support for help with selecting the right one.

Individuals / Sole proprietorships

Individuals are single owner businesses that haven't registered with the government and are doing business privately. Sole proprietorships are single owner businesses who are registered with the government under their personal information. Both are businesses that are owned and controlled by one individual living in Slovenia. This includes freelancers and self-employed small business operators.

These business types are treated the same way and need to provide the same information. Individuals and sole proprietorships need to provide the following information:

Legal first and last name: Your full legal name as it appears on government-issued documentation.
Date of birth: Your birth date.
Email address: A valid and active email address.
Phone number: A valid and active phone number.
Residential address in Slovenia: Your home address, matching your documentation.

If your information can't be verified automatically, then you'll receive a request to verify your identity. If any of your information such as your name, date of birth, or home address, is incorrect, then you should update your account information.

If the information is correct and you still receive a request for verification, then you can resolve the request by completing either one of the following tasks:

Confirm your identity by taking a selfie with a valid photo ID.
Upload separate proof of identity and proof of address documents in your Shopify admin.
- The information on your documents must match what you enter on your account exactly. Update your account information to match your documents if needed.

Private corporation (d.o.o., d.d., zadruga)

A private corporation is a business whose equity is divided into shares, owned by shareholders. A corporation is considered its own legal entity, separate from the people who run it. They typically also have a board of directors.

Private corporations must assign either a beneficial owner or an executive with decision-making power as their account representative. The account representative needs to provide the following information:

Legal first and last name: Your full legal name as it appears on government-issued documentation.
Date of birth: Your birth date.
Email address: A valid and active email address.
Phone number: A valid and active phone number.
Residential address: Your home address, matching your documentation.
Job title: The job title you hold with the business.
Equity: If applicable, the equity percentage you own of the business.

If the information is correct and you still receive a request for verification, then you can resolve the request by completing either one of the following tasks:

Confirm your identity by taking a selfie with a valid photo ID.
Upload separate proof of identity and proof of address documents in your Shopify admin.
- The information on your documents must match what you enter on your account exactly. Update your account information to match your documents if needed.

Private corporations also need to provide the following details about the business:

Registered business name: The legal business name as displayed in the business registry.
Business Register Identifier (Matična številka): The business's business register identifier as displayed in the business registry.
Value Added Tax (VAT) number: Your VAT registration number, if applicable.
Business phone number: An active contact phone number for the business.
Business address: The official registered address of the business as displayed in the business registry.

Shopify banking partners verify your information by comparing it against government registries in Slovenia. Ensure that you use the correct letter case, punctuation, and symbols.

If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, business register identifier, and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document. Review the list of acceptable business documents.

If you're a beneficial owner of the company, then you also need to list any other people who are beneficial owners. Ensure you enter their names, dates of birth, and home addresses exactly as displayed on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

The owners that you provide must match against the owners listed in your government's business registry. If a mismatch is detected, then you'll be asked to either complete the attestation process by clicking the Sign button, or provide a proof of ownership document. Signing the attestation is the quickest way to resolve the mismatch, but if you'd prefer to submit a document, then ensure the names of the owners listed on your account match exactly with the owners listed on your document. Update the information on your account to match your document, if necessary. If your business is owned by a holding company (either wholly or partly), then sign the attestation to complete verification.

If your business has no owners, then you'll be asked to either sign an attestation, or provide a document confirming your directors instead. If you'd prefer to submit a document, then ensure the names of the directors listed on your account match exactly with the directors listed on your document. Update the information on your account to match your document, if necessary.

Incorporated partnerships (d.n.o., k.d., k.d.d.)

An incorporated partnership is a business owned by at least two partners, who have registered for commercial activity and obtained a business register identifier number. Incorporated partnerships have equity, and the partnership is its own entity, separate from the owners.

Incorporated partnerships must designate an owner or partner as the account representative of their Shopify Payments account. The account representative needs to provide the following information:

Legal first and last name: Your full legal name as it appears on government-issued documentation.
Date of birth: Your birth date.
Email address: A valid and active email address.
Phone number: A valid and active phone number.
Residential address: Your home address, matching your documentation.
Job title: The job title you hold with the business.
Equity: If applicable, the equity percentage you own of the business.

If the information is correct and you still receive a request for verification, then you can resolve the request by completing either one of the following tasks:

Confirm your identity by taking a selfie with a valid photo ID.
Upload separate proof of identity and proof of address documents in your Shopify admin.
- The information on your documents must match what you enter on your account exactly. Update your account information to match your documents if needed.

Incorporated partnerships also need to provide the following details about the business:

Registered business name: The legal business name as displayed in the business registry.
Business Register Identifier (Matična številka): The business's business register identifier as displayed in the business registry.
Value Added Tax (VAT) number: Your VAT registration number, if applicable.
Business phone number: An active contact phone number for the business.
Business address: The official registered address of the business as displayed in the business registry.

Shopify banking partners verify your information by comparing it against government registries in Slovenia. Ensure that you use the correct letter case, punctuation, and symbols.

If you're an owner or partner, then you also need to list any other people who are owners or partners. Ensure you enter their names, dates of birth, and home addresses exactly as displayed on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Unincorporated partnerships

An unincorporated partnership is a business owned by at least two partners, who haven't registered for a business register identifier number, but who have a partnership agreement. The owners are considered the legal entity in this case, and the business is not a separate entity.

Unincorporated partnerships must designate an owner as the account representative of their Shopify Payments account. The account representative needs to provide the following information:

Legal first and last name: Your full legal name as it appears on government-issued documentation.
Date of birth: Your birth date.
Email address: A valid and active email address.
Phone number: A valid and active phone number.
Residential address: Your home address, matching your documentation.
Job title: The job title you hold with the business.
Equity: If applicable, the equity percentage you own of the business.

If the information is correct and you still receive a request for verification, then you can resolve the request by completing either one of the following tasks:

Confirm your identity by taking a selfie with a valid photo ID.
Upload separate proof of identity and proof of address documents in your Shopify admin.
- The information on your documents must match what you enter on your account exactly. Update your account information to match your documents if needed.

Unincorporated partnerships also need to provide the following details about the business:

Registered business name: The legal business name as displayed on documentation.
Value Added Tax (VAT) number: Your VAT registration number, if applicable.
Business phone number: An active contact phone number for the business.
Business address: The official registered address of the business as displayed on documentation.

Shopify banking partners verify your information by comparing it against government registries in Slovenia. Ensure that you use the correct letter case, punctuation, and symbols.

If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document. Review the list of acceptable business documents.

Registered non-profits

A non-profit (NPO) is an entity that's established for purposes other than generating profit for its shareholders. Its primary mission is to serve a public or community benefit. Registered non-profits have registered for commercial purposes and obtained a business register identifier number.

Registered non-profits must assign either a director or an executive with decision-making power as their account representative. The account representative needs to provide the following information:

Legal first and last name: Your full legal name as it appears on government-issued documentation.
Date of birth: Your birth date.
Email address: A valid and active email address.
Phone number: A valid and active phone number.
Residential address: Your home address, matching your documentation.
Job title: The job title you hold with the business.
Equity: If applicable, the equity percentage you own of the business.

If the information is correct and you still receive a request for verification, then you can resolve the request by completing either one of the following tasks:

Confirm your identity by taking a selfie with a valid photo ID.
Upload separate proof of identity and proof of address documents in your Shopify admin.
- The information on your documents must match what you enter on your account exactly. Update your account information to match your documents if needed.

Registered non-profits also need to provide the following details about the business:

Registered business name: The legal business name as displayed in the business registry.
Business Register Identifier (Matična številka): The business's business register identifier as displayed in the business registry.
Value Added Tax (VAT) number: Your VAT registration number, if applicable.
Business phone number: An active contact phone number for the business.
Business address: The official registered address of the business as displayed in the business registry.

Shopify banking partners verify your information by comparing it against government registries in Slovenia. Ensure that you use the correct letter case, punctuation, and symbols.

If you're on the board of directors, then you also need to list any other people who are on your board of directors or who are key decision makers. Ensure you enter their names, dates of birth, and home addresses exactly as displayed on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

The directors that you provide must match against the directors listed in your government's business registry. If a mismatch is detected, then you'll be asked to either complete the attestation process by clicking the Sign button, or provide a proof of directorship document. Signing the attestation is the quickest way to resolve the mismatch, but if you'd prefer to submit a document, then ensure the names of the directors listed on your account match exactly with the directors listed on your document. Update the information on your account to match your document, if necessary.

Unregistered non-profits

A non-profit (NPO) is an entity that's established for purposes other than generating profit for its shareholders. Its primary mission is to serve a public or community benefit. An unregistered non-profit doesn't have a business register identifier number, but has registered with local courts and has non-profit status.

Unregistered non-profits must assign a key decision maker or organizer as their account representative, and mark that person as an executive. The account representative needs to provide the following information:

Legal first and last name: Your full legal name as it appears on government-issued documentation.
Date of birth: Your birth date.
Email address: A valid and active email address.
Phone number: A valid and active phone number.
Residential address: Your home address, matching your documentation.
Job title: The job title you hold with the business.
Equity: If applicable, the equity percentage you own of the business.

If the information is correct and you still receive a request for verification, then you can resolve the request by completing either one of the following tasks:

Confirm your identity by taking a selfie with a valid photo ID.
Upload separate proof of identity and proof of address documents in your Shopify admin.
- The information on your documents must match what you enter on your account exactly. Update your account information to match your documents if needed.

Unregistered non-profits also need to provide the following details about the business:

Registered business name: The legal business name as displayed on documentation.
Value Added Tax (VAT) number: Your VAT registration number, if applicable.
Business phone number: An active contact phone number for the business.
Business address: The official registered address of the business as displayed on documentation.

Shopify banking partners verify your information by comparing it against government registries in Slovenia. Ensure that you use the correct letter case, punctuation, and symbols.

If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document. Review the list of acceptable business documents.

Acceptable document types

This section explains which documents you can use to verify your identity and business details.

Identity documents

The name and date of birth on your Shopify Payments account must be updated to match the information displayed in the identity document that you're providing. The documents must be valid and must not be expired. The following documents are accepted as proof of identity:

Passport (Potni list)
Driver's license (Vozniško dovoljenje)
Identity card (Osebna izkaznica)
Residence permit (Dovoljenje za prebivanje) - photographs of the front and back are required

Address documents

The name and address on your Shopify Payments account must be updated to match the information displayed in the address documents that you're providing. The following documents are accepted as proof of address:

Utility bill (Račun za komunalne storitve) - dated within the last 6 months
Statement from a financial institution (Izpisek finančne ustanove) - dated within the last 6 months
Government-issued letter (Pismo, ki ga izda vladni organ) - dated within the last 6 months

Business verification documents

The following documents are accepted for business verification. They must clearly display the legal entity name, business register identifier (Matična številka), and address of your business. The details on your Shopify Payments account must be updated to match the information displayed in the documents that you're providing:

Electronic business extract (Elektronski izpisek iz Poslovnega registra Slovenije or e-izpisek)
Incorporation document (Ustanovitveni akt)
Notice on identification and classification by activity (Obvestilo o identifikaciji in razvrstitvi po dejavnostih)
VAT registration (Registracija za DDV)

Ownership documents

The following documents are accepted as proof of ownership or directorship, provided that they display the legal entity name of your business, and all of the complete names of the owners or directors of your business.

Documents that can be used to verify owners:

Sestavne listine (Articles of Incorporation)
Izpisek iz registra (Certificate of Corporate Status)
Pogodba o partnerstvu (Partnership Agreements)
Dokument o ustanovitvi (Registration Document)
Register dejanskih lastnikov (Ultimate Beneficial Owner Register)

Documents that can be used to verify directors:

Letno poročilo (Annual Reports)
Sestavne listine (Articles of Incorporation)
Izpisek iz registra (Certificate of Corporate Status)
Dokument o ustanovitvi (Registration Document)
Register dejanskih lastnikov (Ultimate Beneficial Owner Register)

Every beneficial owner listed in your documentation must also be listed in your Shopify Payments account and assigned the role of Owner. A beneficial owner is defined as someone who owns 25% or more of the business equity. Update the information in your account to match the document if necessary.

If your business does not have any beneficial owners, then you'll be required to verify your directors instead. In these cases, the documents listed above for directors are eligible. Each director listed in your documentation must also be listed in your Shopify Payments account and assigned the role of Director. Update the information in your account to match the document if necessary.

If your business is owned by a holding company, then please complete the digital attestation process instead by pressing the Sign button.

Ensuring documentation compliance

When providing your documents, ensure that they meet the necessary criteria. Review the following guidelines to ensure compliance:

Accuracy: Ensure that the information on your documents matches what you've entered in your Shopify Payments account. Update your account to match your documents, if necessary.
Clarity and legibility: Make sure that your documents are clear and large enough to read. Ensure the entire document is visible in the photograph.
Completeness: Ensure all the necessary details are visible on your document. Review the acceptable document types listed on this page to understand what details must be included on the document.
Original documentation: Take an original photograph of your document using a camera. Don't photocopy, scan, or screenshot your documents. Don't paste photos of documents into other documents. Don't take photos of computer screens or printouts.
- If your document was issued to you digitally, then provide the PDF file with all pages as it was originally given to you, with no alterations.
Validity: Ensure photo IDs aren't expired and that proof of address is recently issued. If providing proof of business registration, then your business should still be actively registered and in good standing.

Troubleshooting

Before contacting Shopify Support, review the following common onboarding issues and their solutions.

I'm a partnership in Slovenia being asked for a business register identifier, but I don't have one.

If you're a partnership in Slovenia being asked for a business register identifier, but you don't have one, then you're set up as the incorrect business type. If you're in the process of setting up your Shopify Payments account, then update the business type to unincorporated partnership.

If you've already set up the account and are being asked for a business register identifier as part of your verification process, then you can update your business type by going to Settings > General. Click the three dots beside your business details, and then click Edit. If you have any difficulty with updating your business type, then contact Shopify Support for assistance.

My document was rejected.

Ensure the information on your account matches your document exactly, and update your account if needed. If your documents are still being rejected, then refer to the following sections on this page:

Acceptable document types: Accepted documents and required details. Screenshots, printouts, and registry screenshots aren't accepted.
Ensuring documentation compliance: Requirements for accuracy, clarity, completeness, and validity.

My address can't be automatically verified.

For Shopify Payments Slovenia, if your address can't be automatically verified, then you'll be asked to either complete the selfie process, or to provide a proof of address document.

Completing the selfie process is recommended. The individual who requires verification can click the Selfie button and then take a photograph of their photo ID and themselves, in order to verify. You can complete the selfie process instead of providing a proof of address document.

If you'd prefer to provide a document manually, then you can do that instead. Proof of address documents must show your full name and home address. You should also ensure the following:

The name and address on the document matches exactly with the name and address listed in your Shopify Payments account.
The document is dated within the past 6 months.
The document is one of the accepted address document types.

You need to provide a document that shows your own name. For example: If your own name doesn't appear on your utility bills, you should select and provide a different document from the option list.

My owner information can't be verified.

For Shopify Payments Slovenia, you're required to enter your owners so that the names listed match against the owners listed for your business on your government's business registry. It's recommended that you look up your owner information in the registry and enter the names exactly as shown there. If you have no owners, then you must list all of your directors on the account instead.

If you have done so and your ownership or directorship still can't be verified, then it's recommended that you click the Sign button on your verification page to digitally attest that the information that you have provided is correct.

If you'd prefer, then you can provide a document confirming who your owners or directors are, instead of using the attestation process. The owner and director information that you enter on your Shopify Payments account must match the information on the documentation that you upload. If an owner or director is listed on your documentation, but isn't added to your Shopify Payments account, then you must add that person to your account and assign them the Owner or Director role. A list of the document types that you can provide to verify ownership is available here.

You should make sure that the owners and directors on your account are a 1:1 match with your documentation. Don't list extra owners or directors that aren't shown on your documents.

My business information isn't being verified.

Shopify banking partners verify your business information by comparing it against government registries in Slovenia. If your business can't be verified, then check the following details:

Ensure that your registered business name matches exactly as it appears in government business registries, including letter case, punctuation, and symbols.
Ensure that your business register identifier is correct.
Ensure that your business address matches the address listed in the government business registry.

If your information still can't be verified, then you might need to provide a business verification document. Ensure that the information on your document matches what you've entered in your Shopify Payments account.

I don't have a business register identifier in Slovenia, but I'm not an individual or sole proprietorship.

If you don't have a business register identifier, then you can select only unincorporated partnership or unregistered non-profit as your business type. You must still provide documentation that shows your business is registered as said business type in Slovenia.

If neither of these business types fits your business, then you should select Individual / Sole proprietorship and assign a key decision maker or owner as the account representative.

Frequently asked questions

Review the following frequently asked questions about Shopify Payments requirements in Slovenia.

Why do you need my photo ID or proof of address if I'm a company, partnership, or non-profit in Slovenia?

Even if you're entered as a company, partnership, or non-profit, our banking partners are required by regulatory laws in Slovenia to verify the identities of the people associated with the business, including their identities and where they're located.

I'm a citizen of Slovenia but don't currently live there. Can I use Shopify Payments Slovenia?

If your business type is individual, then you're required to live in Slovenia to be eligible for Shopify Payments Slovenia. If you don't currently live in Slovenia, then you should instead create a Shopify Payments account for the region you do live in.

Update your store address to your current location. If your location is eligible for Shopify Payments, then you can create a Shopify Payments account for that region instead.

If you're a type of partnership, company, or non-profit, then you're not required to personally live in Slovenia, but your business is required to be registered there and have a Slovenian business address. If you need help, then contact Shopify Support.

I'm a sole proprietor in Slovenia. Can I give you my business registration?

For the purposes of business and identity verification in Slovenia, only the personal information of the owner is required if you're a sole proprietorship.

If you're a sole proprietor, then don't attempt to sign up as a different business type. You might have difficulty passing verification.

I'm a publicly traded company in Slovenia. Which business type should I pick?

Select Private corporation. For the purposes of business and identity verification, the process for public and privately owned companies is identical. You can skip past the section of the account setup form that requests that you add owners. You're not required to list any beneficial owners, if you have none.

If you're a publicly traded company in Slovenia, you've already set up the Shopify Payments account, and now you're being asked for ownership information as part of your verification process, then update your ownership details to reflect that you have no owners. Remove the Owner role from any people on file, and instead ensure all your directors are listed on the account and have the Director role assigned.

You might be asked to confirm that the listed directorship is correct. If you can confirm that it looks correct, then click the Sign button to digitally attest to the information on file.

If you have any difficulty with this process, then contact Shopify Support for assistance.

How do I update my Shopify Payments account information?

If you're actively being asked to complete account verification, then you can make any updates to your information from the verification page, along with submitting any documents that are being requested.

Outside of the verification process, the store owner can update these details through Settings > General > Business Details. Click the three dots beside your business entity and then click Edit to update that business's information, including business type.

Note that any changes you make here are automatically sent to our banking partners for review, and the new information is re-run through their verification process. It's possible that the changes automatically re-verify, but you might also be asked for supporting documents.

What happens if I miss my verification deadline?

You'll see a temporary pause on your payouts until the verification procedure is completed. After the first deadline is hit and payouts are temporarily paused, you might see a second deadline indicating when your ability to accept orders with Shopify Payments will be temporarily paused.

All of these pauses are temporary, and are automatically lifted after you complete verification. Reference your admin page for your deadlines.

Starting in June 2026, brand new Shopify Payments Slovenia accounts have 90 days from the first order processed to complete verification. If 90 days pass, then any orders that you processed using Shopify Payments might be automatically refunded.

This refund policy applies only to European countries, and only to brand new accounts created on or after June 2026. If this refund policy applies to you, then warnings will tell the store owner when they can expect the refunds to process.

Before you contact Shopify Support

Before reaching out to Shopify Support, gather the following information to help resolve your issue faster:

Screenshots of any error messages you received (censor sensitive information like bank account numbers)
The business type you selected during setup
Your Matična številka (if applicable)
The specific step where you encountered the issue
The browser and device you're using
Your bank account details (country, currency, account type) without sharing the full account number

Having this information ready helps Shopify Support assist you more efficiently.

Bank account and personal information requirements for Shopify Payments in Slovenia

On this page

Requirements for using Shopify Payments in Slovenia

Unsupported bank account types

Purpose of collecting information

Required personal and business information for activating Shopify Payments in Slovenia

Acceptable document types

Identity documents

Address documents

Business verification documents

Ownership documents

Ensuring documentation compliance

Troubleshooting

Frequently asked questions

Before you contact Shopify Support