Bank account and personal information requirements for using Shopify Payments for Croatia

Individuals are single owner businesses that haven't registered with the government and are doing business privately. Sole traders are single owner businesses who are registered with the government under their personal information. Both are businesses that are owned and controlled by one individual living in Croatia, this includes freelancers and self-employed small business operators.

These business types are treated the same way and must provide the same information. Individuals and sole traders must provide:

• Legal first and last name: Your full legal name as it appears on government-issued documentation.
• Date of birth: Your birth date.
• Email address: A valid and active email address.
• Phone number: A valid and active phone number.
• Residential address in Croatia: Your home address, matching your documentation.

If your information can't be verified automatically, then you'll receive a request to verify your identity. If any of your information such as your name, date of birth, or home address, is incorrect, then you should update your account information.

If the information is correct and you still receive a request for verification, then you can resolve the request by completing either one of the following tasks:

• Confirm your identity by taking a selfie with a valid photo ID.
• Upload separate proof of identity and proof of address documents in your Shopify admin.
  • The information on your documents must match what you enter on your account exactly. Update your account information to match your documents if needed.

A limited liability company is a business whose equity is divided into shares, owned by shareholders. A corporation is considered its own legal entity, separate from the people who run it. They typically also have a board of directors.

Limited liability companies must assign either a beneficial owner or an executive with decision-making power as their account representative. The account representative must provide the following information:

• Legal first and last name: Your full legal name as it appears on government-issued documentation.
• Date of birth: Your birth date.
• Email address: A valid and active email address.
• Phone number: A valid and active phone number.
• Residential address: Your home address, matching your documentation.
• Job title: The job title you hold with the business.
• Equity: If applicable, the equity percentage you own of the business.

If your information can't be verified automatically, then you'll receive a request to verify your identity. If any of your information such as your name, date of birth, or home address, is incorrect, then you should update your account information.

If the information is correct and you still receive a request for verification, then you can resolve the request by completing either one of the following tasks:

• Confirm your identity by taking a selfie with a valid photo ID.
• Upload separate proof of identity and proof of address documents in your Shopify admin.
  • The information on your documents must match what you enter on your account exactly. Update your account information to match your documents if needed.

Limited liability companies also need to provide the following details about their business:

• Registered business name: The legal business name as shown in the tax administration's registry.
• OIB number (Osobni Identifikacijski Broj): The business's OIB as shown in the tax administration's registry.
• Value Added Tax (VAT) number: Your VAT registration number, if applicable.
• Business phone number: An active contact phone number for the business.
• Business address: The official registered address of the business as shown in the tax administration's registry.

Shopify banking partners verify your information by comparing it against government registries in Croatia. Pay careful attention to case, punctuation, and symbols.

If the information you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, OIB number, and business address listed in your account matches exactly with the information on the document. Update the information in your account to match the document. Acceptable business documents are listed here.

You must additionally list any other people who are beneficial owners of the company. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

The owners that you provide must match against the owners listed in your government's business registry. If a mismatch is detected, then you'll be asked to either complete the attestation process by clicking the Sign button, or provide a proof of ownership document. Signing the attestation is the quickest way to resolve the mismatch, but if you'd prefer to submit a document, then ensure the names of the owners listed on your account match exactly with the owners listed on your document. Update the information on your account to match your document, if necessary. If your business is owned by a holding company (either wholly or partly), then sign the attestation to complete verification.

If your business has no owners, then you'll be asked to either sign an attestation, or provide a document confirming your directors instead. If you'd prefer to submit a document, then ensure the names of the directors listed on your account match exactly with the directors listed on your document. Update the information on your account to match your document, if necessary.

A registered partnership is a business owned by at least two partners, who have registered for commercial activity and obtained an OIB number. Registered partnerships have equity, and the partnership is its own entity, separate from the owners.

Registered partnerships must designate an owner or partner as the account representative of their Shopify Payments account. The account representative must provide the following information:

• Legal first and last name: Your full legal name as it appears on government-issued documentation.
• Date of birth: Your birth date.
• Email address: A valid and active email address.
• Phone number: A valid and active phone number.
• Residential address: Your home address, matching your documentation.
• Job title: The job title you hold with the business.
• Equity: If applicable, the equity percentage you own of the business.

If your information can't be verified automatically, then you'll receive a request to verify your identity. If any of your information such as your name, date of birth, or home address, is incorrect, then you should update your account information.

If the information is correct and you still receive a request for verification, then you can resolve the request by completing either one of the following tasks:

• Confirm your identity by taking a selfie with a valid photo ID.
• Upload separate proof of identity and proof of address documents in your Shopify admin.
  • The information on your documents must match what you enter on your account exactly. Update your account information to match your documents if needed.

Registered partnerships also need to provide the following details about their business:

• Registered business name: The legal business name as shown in the tax administration's registry.
• OIB number (Osobni Identifikacijski Broj): The business's OIB as shown in the tax administration's registry.
• Value Added Tax (VAT) number: Your VAT registration number, if applicable.
• Business phone number: An active contact phone number for the business.
• Business address: The official registered address of the business as shown in the tax administration's registry.

Shopify banking partners verify your information by comparing it against government registries in Croatia. Pay careful attention to case, punctuation, and symbols.

If the information you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, OIB number, and business address listed in your account matches exactly with the information on the document. Update the information in your account to match the document. Acceptable business documents are listed here.

You must additionally list any other people who are owners and/or partners. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

The owners that you provide must match against the owners listed in your government's business registry. If a mismatch is detected, then you'll be asked to either complete the attestation process by clicking the Sign button, or provide a proof of ownership document. Signing the attestation is the quickest way to resolve the mismatch, but if you'd prefer to submit a document, then ensure the names of the owners listed on your account match exactly with the owners listed on your document. Update the information on your account to match your document, if necessary. If your business is owned by a holding company (either wholly or partly), then sign the attestation to complete verification.

An unregistered partnership is a business owned by at least two partners, who have not registered for an OIB number, but who have a partnership agreement. The owners are considered the legal entity in this case, and the business is not a separate entity.

Unregistered partnerships must designate an owner as the account representative of their Shopify Payments account. The account representative must provide the following information:

• Legal first and last name: Your full legal name as it appears on government-issued documentation.
• Date of birth: Your birth date.
• Email address: A valid and active email address.
• Phone number: A valid and active phone number.
• Residential address: Your home address, matching your documentation.
• Job title: The job title you hold with the business.
• Equity: If applicable, the equity percentage you own of the business.

If your information can't be verified automatically, then you'll receive a request to verify your identity. If any of your information such as your name, date of birth, or home address, is incorrect, then you should update your account information.

If the information is correct and you still receive a request for verification, then you can resolve the request by completing either one of the following tasks:

• Confirm your identity by taking a selfie with a valid photo ID.
• Upload separate proof of identity and proof of address documents in your Shopify admin.
  • The information on your documents must match what you enter on your account exactly. Update your account information to match your documents if needed.

Unregistered partnerships also need to provide the following details about their business:

• Registered business name: The legal business name as shown on documentation.
• Value Added Tax (VAT) number: Your VAT registration number, if applicable.
• Business phone number: An active contact phone number for the business.
• Business address: The official registered address of the business as shown on documentation.

Shopify banking partners verify your information by comparing it against government registries in Croatia. Pay careful attention to case, punctuation, and symbols.

If the information you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name and business address listed in your account matches exactly with the information on the document. Update the information in your account to match the document. Acceptable business documents are listed here.

You must additionally list any other people who are owners and/or partners. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

The owners that you provide must match against the owners listed in your government's business registry. If a mismatch is detected, then you'll be asked to either complete the attestation process by clicking the Sign button, or provide a proof of ownership document. Signing the attestation is the quickest way to resolve the mismatch, but if you'd prefer to submit a document, then ensure the names of the owners listed on your account match exactly with the owners listed on your document. Update the information on your account to match your document, if necessary. If your business is owned by a holding company (either wholly or partly), then sign the attestation to complete verification.

A non-profit (NPO) is an entity that's established for purposes other than generating profit for its shareholders. Its primary mission is to serve a public or community benefit. Registered non-profits have registered for commercial purposes and obtained an OIB number.

Registered non-profits must assign either a director or an executive with decision-making power as their account representative. The account representative must provide the following information:

• Legal first and last name: Your full legal name as it appears on government-issued documentation.
• Date of birth: Your birth date.
• Email address: A valid and active email address.
• Phone number: A valid and active phone number.
• Residential address: Your home address, matching your documentation.
• Job title: The job title you hold with the business.
• Equity: If applicable, the equity percentage you own of the business.

If your information can't be verified automatically, then you'll receive a request to verify your identity. If any of your information such as your name, date of birth, or home address, is incorrect, then you should update your account information.

If the information is correct and you still receive a request for verification, then you can resolve the request by completing either one of the following tasks:

• Confirm your identity by taking a selfie with a valid photo ID.
• Upload separate proof of identity and proof of address documents in your Shopify admin.
  • The information on your documents must match what you enter on your account exactly. Update your account information to match your documents if needed.

Registered non-profits also need to provide the following details about their business:

• Registered business name: The legal business name as shown in the tax administration's registry.
• OIB number (Osobni Identifikacijski Broj): The business's OIB as shown in the tax administration's registry.
• Value Added Tax (VAT) number: Your VAT registration number, if applicable.
• Business phone number: An active contact phone number for the business.
• Business address: The official registered address of the business as shown in the tax administration's registry.

Shopify banking partners verify your information by comparing it against government registries in Croatia. Pay careful attention to case, punctuation, and symbols.

If the information you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, OIB number, and business address listed in your account matches exactly with the information on the document. Update the information in your account to match the document. Acceptable business documents are listed here.

You must additionally list any other people who are on your board of directors or who are key decision makers. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

The directors that you provide must match against the directors listed in your government's business registry. If a mismatch is detected, then you'll be asked to either complete the attestation process by clicking the Sign button, or provide a proof of directorship document. Signing the attestation is the quickest way to resolve the mismatch, but if you'd prefer to submit a document, then ensure the names of the directors listed on your account match exactly with the directors listed on your document. Update the information on your account to match your document, if necessary.

A non-profit (NPO) is an entity that's established for purposes other than generating profit for its shareholders. Its primary mission is to serve a public or community benefit. An unregistered non-profit does not have an OIB number, but has registered with local courts and has non-profit status.

Unregistered non-profits must assign a key decision maker or organizer as their account representative, and mark that person as an executive. The account representative must provide the following information:

• Legal first and last name: Your full legal name as it appears on government-issued documentation.
• Date of birth: Your birth date.
• Email address: A valid and active email address.
• Phone number: A valid and active phone number.
• Residential address: Your home address, matching your documentation.
• Job title: The job title you hold with the business.
• Equity: If applicable, the equity percentage you own of the business.

If your information can't be verified automatically, then you'll receive a request to verify your identity. If any of your information such as your name, date of birth, or home address, is incorrect, then you should update your account information.

If the information is correct and you still receive a request for verification, then you can resolve the request by completing either one of the following tasks:

• Confirm your identity by taking a selfie with a valid photo ID.
• Upload separate proof of identity and proof of address documents in your Shopify admin.
  • The information on your documents must match what you enter on your account exactly. Update your account information to match your documents if needed.

Unregistered non-profits also need to provide the following details about their business:

• Registered business name: The legal business name as shown on documentation.
• Value Added Tax (VAT) number: Your VAT registration number, if applicable.
• Business phone number: An active contact phone number for the business.
• Business address: The official registered address of the business as shown on documentation.

Shopify banking partners verify your information by comparing it against government registries in Croatia. Pay careful attention to case, punctuation, and symbols.

If the information you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, OIB number, and business address listed in your account matches exactly with the information on the document. Update the information in your account to match the document. Acceptable business documents are listed here.

You must additionally list any other people who are on your board of directors or who are key decision makers. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

The directors that you provide must match against the directors listed in your government's business registry. If a mismatch is detected, then you'll be asked to either complete the attestation process by clicking the Sign button, or provide a proof of directorship document. Signing the attestation is the quickest way to resolve the mismatch, but if you'd prefer to submit a document, then ensure the names of the directors listed on your account match exactly with the directors listed on your document. Update the information on your account to match your document, if necessary.