Selling subscriptions on Shopify POS

You can sell subscription products to your customers both online and in-store using the Shopify Subscriptions app or a compatible third-party subscription app on the Shopify POS.

This allows in-store customers to purchase and manage subscription-based products with the same flexibility as buying online.

Requirements for selling subscription products on Shopify POS

To sell subscriptions in-store using Shopify POS, you need to meet the following requirements:

• You need to install the Shopify Subscriptions app or a compatible third-party subscription app on your store.
• You need to assign subscriptions to your products and add a subscription cancellation policy in your Shopify admin.
• You need to have the Shopify POS app version 10.13 or higher.
• Your store must be using Shopify Payments.

Considerations for selling subscriptions on Shopify POS

Before you offer subscription payments to your customers, review the following considerations.

Subscription setup and customer consent

• You can sell only your existing subscriptions in the Shopify POS. If you want to create or edit a subscription, then you need to manage this in your chosen subscription app in the Shopify admin.
• You can use the Customer View app on an Android device to allow customers to review and consent to subscription and cancellation policies on your customer-facing display during checkout. The Customer View app must be on the 2.15 version or higher.

Payment options for selling subscriptions

• An order that contains a subscription can only be purchased by a credit card, debit card, or a digital wallet, such as Apple Pay, Google Pay, and Samsung Pay. If a customer wants to purchase other items in the order with a different payment method, then you need to create a separate order.
• Gift cards can't be used as a payment method for subscriptions sold on the Shopify POS.
• The Shopify POS doesn't support split payment for subscriptions.

Order, shipping, and refund limitations

• You can't combine subscriptions with other purchase options.
• Subscription products sold on the Shopify POS can only have a recurring shipping address within the same shipping zone.
• You can't offer ship and carry out on orders that contain subscriptions on Shopify POS.
• Shopify POS doesn't support exchanges on subscription products.
• Subscription products can't be refunded to a gift card on Shopify POS.

Learn more about considerations for subscription products.

Shopify Subscriptions

When a customer wants to purchase a subscription in-store, you can process it on Shopify POS using the Shopify Subscriptions app.

Add the Shopify Subscriptions tile to your POS device

To quickly access the Shopify Subscriptions app on your Shopify POS, you can add the Shopify Subscriptions tile to each POS device that you sell subscription products with.

Steps:

1. From Shopify POS, tap Add tile within the smart grid.

2. Tap App, and then tap Shopify Subscriptions.

3. Next to Shopify Subscriptions, tap Add.

4. Tap Save.

Sell a subscription using Shopify Subscriptions

1. From Shopify POS, add a product to the cart. The line item Purchase options available appears under the product in the cart if purchase options, such as subscriptions, are available.
2. To assign a subscription to the product, complete one of the following actions:
   • Tap the product in the cart, and then tap Subscriptions.
   • Tap the Shopify Subscriptions tile on the smart grid.
3. Select a subscription type, and then tap Save.
4. In the POS cart, add a customer.
5. To add a shipping address, in the POS cart, complete one of the following actions:
   • If the customer has a shipping address saved, then select it from the list and tap Save.
   • If no shipping address is saved, then tap Add shipping address and enter the address details.
6. Enter a billing address in the available fields, or activate Billing same as shipping to use the same address. For digital products or services, only a billing address is required.
7. Tap Checkout.
8. Select the Card payment method for the order.
9. Let the customer review the subscription and cancellation policy. If the customer wants to proceed with the order, then tap Confirm.
10. Process the Card payment for the order.
11. Optional: Select a receipt type for the proof of purchase. Whichever receipt option you select, the customer automatically receives a separate confirmation email that lets them view and manage their subscription. Learn more about subscription management for customers.
12. Tap Done.