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Customer View app

The Customer View app lets you use an Android device as a customer-facing display for Shopify POS. During checkout, the customer view displays the following information about the customer's cart:

  • name, quantity, and price of line items
  • customer name
  • discounts
  • taxes
  • order total and subtotal

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Device requirements

Your device must meet the following requirements:

  • an Android device running version 7.0 (Nougat) or higher
  • 7 to 8 inch tablet
  • have access to the Google Play store

Limitations of the Customer View app

The Customer View app doesn't support signatures.

Pair Shopify POS and Customer View

After the Customer View app is paired with your Shopify POS device, it remains paired. Customer View app displays in landscape or portrait view for Android tablet devices, and in only portrait view for Android POS devices.

The Customer View app is paired with Shopify POS through your local network. Make sure that both devices are connected to the same local network using Wi-Fi or Ethernet.

Steps:

  1. From Shopify POS, tap the Connectivity Icon icon > Set up hardware.
  2. Tap Customer facing display, and then follow the on-screen instructions to download the Customer view app to your device, and then pair it with Shopify POS.
  3. To maintain the connection or to allow the apps to auto-reconnect, verify that both apps are running in the foreground.

If you navigate out of Shopify POS or if your device falls asleep and the screen goes black, then a Disconnected, refer to Shopify POS to reconnect banner might display. Unlocking your device or opening Shopify POS should reconnect the Customer View. If this doesn't work, then tap Not working? pair again and follow the pairing steps.

Customer View can connect to a local network using Wi-Fi or Ethernet but cannot transition between Wi-Fi and Ethernet without going through the pairing flow from the start.

If you continue to have pairing issues, then follow the steps outlined in troubleshooting.

Disconnect Customer View from Shopify POS

You can disconnect the Customer View from Shopify POS at any time.

Steps:

  1. From Shopify POS, tap the Connectivity Icon icon.

  2. In the Hardware section, tap Customer View.

  3. Tap Forget Customer View.

Customizing the Customer View app's display

You can use the display editor in your Shopify admin to make the following changes:

Troubleshooting

If you're experiencing connectivity problems between Shopify POS and the Customer View app, then follow these steps.

Steps:

  1. Verify that the Customer View app device is plugged in.
  2. Verify that your network connection is stable.
  3. Verify the devices are on the same network. They should share the same SSID if using Wi-Fi.
  4. Disconnect the Customer View app from Shopify POS.
  5. Close Shopify POS and the Customer View app.
  6. Open Shopify POS and the Customer View app and pair them.
  7. If the Customer view app is still not connecting, then contact Shopify Support.