Setting up the Star Micronics TSP143IV-UEWB receipt printer

Learn how to set up your Star Micronics TSP143IV-UEWB Receipt Printer with Shopify POS. You can connect the Star Micronics TSP143IV-UEWB Receipt Printer using Bluetooth, Ethernet (LAN), Wi-Fi, USB-C cable, USB with the Shopify POS Hub, or the Star Micronics MCW10 Wireless LAN Adapter. Direct USB-C connections are compatible only with Android devices. USB connections through the Shopify POS Hub are compatible with iPad and Android devices. Learn more about connecting USB hardware to Android POS devices.

Choose how to connect your Star Micronics TSP143IV-UEWB Receipt Printer

You can connect the Star Micronics TSP143IV-UEWB Receipt Printer in the following ways:

Setting up the Star Micronics TSP143IV-UEWB Receipt Printer with Shopify POS Hub

Use the Shopify POS Hub to connect the Star Micronics TSP143IV-UEWB Receipt Printer by USB to a compatible iPad or Android device.

Steps:

1. Before you connect your hardware to the Shopify POS Hub, set up the POS Hub:

   1. Plug the Shopify POS Hub power cord into a power source.
   2. Connect the Shopify POS Hub's USB-C or Lightning cable to your POS device.
   3. Plug the other end of the Shopify POS Hub's USB-C or Lightning cable into the tablet port on the bottom of the Shopify POS Hub. Don't use any other USB-C port on the Shopify POS Hub for the tablet cable.

2. Plug one end of the power cable into the back of your receipt printer.

3. Plug the other end of the cable into a power outlet.

4. Turn the printer on. The Ready indicator turns a solid blue. The ERROR indicator blinks red when no paper is loaded.

5. Load the receipt paper.

6. Optional: Connect the receipt printer to a supported cash drawer using the cash drawer cable.

7. Connect the receipt printer's USB-C cable to a USB port on the Shopify POS Hub.

8. From Shopify POS, tap the icon, and then tap + Add hardware.

9. Tap Receipt printer > Star Micronics > USB.

10. If prompted, then select TSP100IV from the list of available models.

11. Follow the on-screen prompts to complete the connection.

After connecting your printer, don't forget to:

• Set it as the default printer (optional)
• Print a test receipt
• Test the connection to the cash drawer (if applicable)

Setting up the Star Micronics TSP143IV-UEWB Receipt Printer with Bluetooth connection

You can set up your Star Micronics TSP143IV-UEWB Receipt Printer using a Bluetooth connection.

Plug in your Star Micronics TSP143IV-UEWB Receipt Printer

Before you can use your printer, you need to connect it to a power supply.

Steps:

1. Plug one end of the power cable into the back of your receipt printer.
2. Plug the other end of the cable into a power outlet.
3. Turn the printer on. The Ready indicator turns a solid blue. The ERROR indicator blinks red when no paper is loaded.

If paper is loaded, then a diagnostic report prints.

After this, you're ready to pair the printer with your device.

Pair and connect the Star Micronics TSP143IV-UEWB Receipt Printer with your device

Pairing identifies devices to each other and establishes a link between them. This lets the paired devices connect in future without repeating authentication checks.

The receipt printer comes with auto-connection active. This means that after you've paired your printer with your device, the Bluetooth connection is established automatically every time the printer is switched on and in range of your device.

Steps:

1. From Shopify POS, tap the icon, and then tap + Add hardware.
2. Tap Receipt printer > Star Micronics > Bluetooth.
3. If prompted, then select your printer model from the list of available models.
4. Turn on the printer, and then load the receipt paper.
5. From Shopify POS, select the printer from the list.

Unpair your device and receipt printer

You can unpair your device and receipt printer.

Steps:

Setting up the Star Micronics TSP143IV-UEWB Receipt Printer with LAN connection

You can connect your Star Micronics TSP143IV-UEWB Receipt Printer using a LAN connection.

Install and set up your Star Micronics TSP143IV-UEWB Receipt Printer

The TSP143IV-UEWB Receipt Printer connects to your network using an Ethernet cable. To use this printer, you must have a network set up in your location and a router that you can connect your printer to using an Ethernet cable.

Steps:

1. Plug the receipt printer into a power source.
2. Turn the receipt printer on using the power switch.
3. Insert a roll of thermal printing paper into the printer.
4. Optional: Connect the receipt printer to a supported cash drawer using the cash drawer cable.
5. Connect the receipt printer to the Ethernet port on your router. This makes the printer discoverable in Shopify POS.

After connecting your printer, don't forget to:

• Set it as the default printer (optional)
• Print a test receipt
• Test the connection to the cash drawer (if applicable)

Setting up the Star Micronics TSP143IV-UEWB Receipt Printer with Wi-Fi connection

You can set up your Star Micronics TSP143IV-UEWB Receipt Printer using a Wi-Fi connection to your local network.

Plug in and prepare your Star Micronics TSP143IV-UEWB Receipt Printer

Before you can use your printer, you need to connect it to a power supply and configure it for wireless connectivity.

Steps:

1. Disconnect any LAN cable from the printer. A wired LAN connection is prioritized over wireless if present.
2. Plug one end of the power cable into the back of your receipt printer.
3. Plug the other end of the cable into a power outlet.
4. Turn the printer on. The Ready indicator turns a solid blue. The ERROR indicator blinks red when no paper is loaded.
5. Ensure that WLAN connection type is enabled on the printer. The printer is factory set to print a QR code for wireless communication settings about 20 seconds after powering on if no USB or LAN cable is connected and wireless settings haven't been configured.
6. If the printer needs to be reset and configured to WLAN connection type, refer to the "Factory reset and initialize communication settings" section on this page.
7. After configuration, a Network Configuration sheet prints when the lid is closed. This sheet contains the Security Key you'll need for connecting to the printer's Wi-Fi SSID, along with a WLAN QR setup code.

After this, you're ready to connect the printer to your Wi-Fi network.

Connect the Star Micronics TSP143IV-UEWB Receipt Printer to your Wi-Fi network

You can connect your printer to your local Wi-Fi network using either a QR code or manual Wi-Fi setup.

Steps:

1. Choose your connection method:

   • QR code method (recommended): On the Network Configuration sheet, scan the QR Configuration code with your mobile device. This automatically connects the printer to your mobile device without requiring you to enter a Security Key. In some cases, the device may require you to manually enter the Security Key of the printer - which can be located on the Network Configuration sheet.
   • Manual Wi-Fi method: If you can't scan the QR code or are experiencing difficulties setting the printer up over the QR code option, then open the Wi-Fi settings on your mobile device, and then select the printer when it appears in the list of networks (for example, TSP100IV-XXXX). When prompted, enter the Security Key (Wi-Fi password) found on the Network Configuration sheet.

2. After connecting using either method, the TSP100IV Web Configuration page will open automatically on the mobile device.

3. Log in using the preloaded credentials displayed on the page.

4. When prompted, update the password. You can set it to the same password (for example, public).

5. On the Wi-Fi settings screen, configure the following:

   • Mode: Select Infrastructure Mode.
   • SSID: Enter the name of your Wi-Fi network. If your network offers multiple bandwidths, connect to the 2.4 GHz network. The SSID is case-sensitive and shouldn't contain special characters.
   • Security Type: Select the security type used by your network.
   • Security Key: Enter your Wi-Fi network password. This is case-sensitive and shouldn't contain special characters.

6. Tap Save to apply the settings.

7. The printer restarts and automatically prints a Network Configuration sheet followed by a Wireless Network Diagnosis sheet. If successful, an IP address is assigned to the printer, completing the network setup.

After this, you're ready to connect the printer to Shopify POS.

Connect the printer to Shopify POS

After your printer is connected to your Wi-Fi network, you can add it to Shopify POS.

Steps:

1. From Shopify POS, tap the icon, and then tap + Add hardware.
2. Tap Receipt printer > Star Micronics > Ethernet/LAN.
3. If prompted, then select TSP100IV from the list of available models.
4. The POS app scans for nearby network printers. When your printer appears in the list, select it.
5. Optional: Tap Print test receipt to verify the connection.
6. Tap Done to complete the setup.

Factory reset and initialize communication settings

You can reset your Star Micronics TSP143IV-UEWB Receipt Printer to factory settings and initialize specific communication settings. This is useful if you need to reconfigure the printer's connection type or troubleshoot connectivity issues.

Reset the printer's communication settings

You can choose to reset wired/wireless LAN settings, Bluetooth settings, or both.

Steps:

1. Turn the printer power on.
2. Open the printer cover.
3. Press and hold the FEED button until the Power LED (blue) begins flashing, then release it.
4. Press and hold the FEED button again to select the type of communication initialization:
   • Network LED flashes green: Initializes wired/wireless LAN settings only.
   • Power LED flashes blue: Initializes Bluetooth settings only.
   • Both Network and Bluetooth LEDs flashing: Initializes both wired/wireless LAN settings and Bluetooth settings.
5. When the desired LED pattern appears, close the printer cover to initiate the reset.
6. The printer restarts and prints the selected communication setting initialization information. For example, if only Bluetooth is selected, a Bluetooth status sheet prints along with a Bluetooth QR setup code

After the reset is complete, you can reconfigure the printer using the appropriate connection method.

Customizing your printed receipts

You can customize both the basic receipt layout and the transaction description on your printed receipts. Learn more about customizing your printed receipts.