Cash drawers for Shopify POS
You can accept cash payments in your retail store and provide another way for customers to buy your products. If you accept cash for purchases in your retail store, then you might need a secure and reliable cash drawer. A cash drawer lets you securely store any physical currency you accept in your store and keep track of money received from customers.
On this page
- Requirements to use a cash drawer with Shopify POS
- Supported cash drawers
- Shopify POS cash drawers in North America
- Shopify POS cash drawers in Europe
- Shopify POS cash drawers in Asia-Pacific
- Shopify POS iOS and Android device compatibility requirements
- Installing the cash drawer
- Opening the cash drawer
- Test the connection to the cash drawer
- Common issues
Requirements to use a cash drawer with Shopify POS
To use this hardware with your Shopify store, you need to meet the following requirements:
- You use Shopify POS.
- You have a compatible iPad running iOS 15 or higher, an iPhone running iOS 15 or higher, or a compatible Android device running version 10 or higher.
Supported cash drawers
Supported cash drawers are available for purchase from the Shopify Hardware Store in the following countries:
Explore the collection of Shopify POS cash drawers compatible with Shopify POS listed below, with details on available brands, color options, model numbers, and regional availability across North America, Europe, and the Asia-Pacific region.
Shopify POS cash drawers in North America
Review the variety of cash drawers available for Shopify POS in North America, featuring different sizes and colors from Star Micronics with specific model details and regional availability.
| Brand | Cash drawer | Color options | Model number | Availability |
|---|---|---|---|---|
| Star Micronics | 14" Cash Drawer | Black or White | CD4-1416 | Canada, United States |
| Star Micronics | 16" Cash Drawer | Black or White | CD4-1616 | Canada, United States |
Shopify POS cash drawers in Europe
Explore the options for Shopify POS cash drawers in Europe, showcasing models from Star Micronics available in multiple countries, complete with color choices and model specifications.
| Brand | Cash drawer | Color options | Model number | Availability |
|---|---|---|---|---|
| Star Micronics | 16" Cash Drawer | Black or White | CD4-1616 | Belgium, Czech Republic, Denmark, Finland, Germany, Ireland, Italy, Luxembourg, Netherlands, Spain, Switzerland, United Kingdom |
| Star Micronics | 16" Cash Drawer | Black or White | CB-2002FN | Belgium, Czech Republic, Denmark, Finland, Germany, Ireland, Italy, Luxembourg, Netherlands, Spain, Switzerland, United Kingdom |
Shopify POS cash drawers in Asia-Pacific
Examine the selection of cash drawers offered for Shopify POS in the Asia-Pacific region, including brands such as VPOS and Kingly, detailed with color options, model numbers, and availability in specific markets.
| Brand | Cash drawer | Color options | Model number | Availability |
|---|---|---|---|---|
| VPOS | 14" Cash Drawer | Black | EC350 | Australia |
| VPOS | 16" Cash Drawer | Black | EC410 | Australia, New Zealand |
| Kingly | Cash Drawer - Small | Black | PS-335-BLK | Singapore |
| Kingly | Cash Drawer - Large | Black | PS-405-BLK | Singapore |
Shopify POS iOS and Android device compatibility requirements
Shopify POS is available for only iOS and Android devices. It's not available for laptop or desktop computers, or Amazon Fire tablets.
Shopify POS works with devices that meet the following requirements:
| Device | Description |
|---|---|
| iPad | Generation 5 or higher running iPadOS 15.1 or higher |
| iPad Air | Generation 2 or higher running iPadOS 15.1 or higher |
| iPad mini | Generation 4 or higher running iPadOS 15.1 or higher |
| iPad Pro | All iPad Pro models running iPadOS 15.1 or higher |
| iPhone | iPhone 7 or higher running iOS 15.1 or higher |
| POS Go | POS Go running the latest Shopify-provided software updates |
| Android | Phone or tablet running official Android version 10.0 or higher, with Google Play Services and Google Mobile Services activated |
Shopify POS no longer supports iOS 14 or lower. With older versions of iOS, you can continue to use the app but you can no longer update it. To take advantage of bug fixes and new features, you need to update your device to iOS 15.1 or higher. If that isn't possible, then switch to using Shopify POS on another device that is running iOS 15.1 or higher.
iOS permission requirements
If you update your device to iOS 15.1 or higher and use third-party Shopify apps, then you might need to activate Cross-Website tracking in your iOS settings. Cross-Website tracking lets third-party Shopify apps that you install in your Shopify admin stay connected in Shopify Inbox, Shopify Point of Sale, and the Shopify app.
To activate Cross-Website tracking, complete the following steps:
- On your iOS device, open the Settings app.
- Tap Shopify, Shopify POS, or Shopify Inbox.
- Activate Allow Cross-Website Tracking.
You can also buy these supported cash drawers from many authorized resellers.
Installing the cash drawer
Connect the cash drawer to the receipt printer using the cash drawer cable provided. The larger end of the cable plugs into the cash drawer, and the smaller end of the cable plugs into the receipt printer.
If you connect your receipt printer by USB using the Shopify POS Hub, then connect your cash drawer to the receipt printer as usual.
Connect a cash drawer when using Shopify POS Hub
Cash drawers don't connect directly to the Shopify POS Hub. When you use the Shopify POS Hub, connect the compatible receipt printer to the POS Hub, and then connect the cash drawer to the receipt printer.
Steps:
Before you connect your hardware to the Shopify POS Hub, set up the POS Hub:
- Plug the Shopify POS Hub power cord into a power source.
- Connect the Shopify POS Hub's USB-C or Lightning cable to your POS device.
- Plug the other end of the Shopify POS Hub's USB-C or Lightning cable into the tablet port on the bottom of the Shopify POS Hub. Don't use any other USB-C port on the Shopify POS Hub for the tablet cable.
Connect your compatible receipt printer to a USB port on the Shopify POS Hub.
Connect the larger end of the cash drawer cable to the cash drawer.
Connect the smaller end of the cash drawer cable to the receipt printer.
Set up the receipt printer in Shopify POS.
Test the cash drawer connection.
Opening the cash drawer
You can configure Shopify POS to open the cash drawer automatically after each cash transaction, or you can open it manually at any time.
Open the cash drawer manually
You can open a cash drawer manually with either of the following methods:
- From Shopify POS, tap
> Open drawer - Use the physical keys included with the cash drawer
Open the cash drawer automatically
The cash drawer connects to your device through the receipt printer and must be on the same wireless network.
In stores with multiple cash drawers, automatic opening only works when the device is connected to its default printer. If the default printer isn't available, then the receipt prints from another printer. Cash drawers connected to the secondary printer won't open. This ensures cash drawers only open at the expected location.
Steps:
From Shopify POS, tap the
icon.Tap Settings > Payments.
Tap Payment Options, and then activate Drawer auto-open.
Require a reason to open
To require staff to select a reason each time the drawer is opened manually, you can turn on Reason codes in the Cash management setting in your Shopify admin. This helps track cash handling throughout the day.
Test the connection to the cash drawer
When you've set up your receipt printer and your cash drawer, you can check that the connection between them is working.
Steps:
From Shopify POS, tap the
icon.In the Hardware section, tap the printer that you want to test.
Tap Test cash drawer.
Common issues
To avoid common problems, make sure your printer is set up correctly in the following ways:
- The cash drawer's cable is plugged into the receipt printer.
- The receipt printer has paper.
- The receipt printer is properly paired with the iPad, iPhone, or Android tablet. The pairing instructions for your receipt printer depends on which receipt printer model you have.
- The receipt printer is set as the default printer for the device. If a receipt prints on a different connected printer because the default printer isn't available, then no cash drawers open automatically. This is a security behavior to prevent cash drawers from opening unexpectedly in a different part of the store.
- You're using the cash drawer cable that you received in the hardware package to connect the cash drawer to the printer.
If you tap No Sale on the products and cart screen and the cash drawer doesn't open, then this is likely a problem with the cash drawer cable. Contact our support team.
Troubleshoot Shopify POS Hub connection issues
If your POS hardware doesn't connect through the Shopify POS Hub, then complete the Shopify POS Hub troubleshooting steps.