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POS Go Requirements and Limitations

Before deciding to use POS Go for your business, make sure you understand its requirements and limitations.

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Requirements for POS Go

Review the folloiwn reequirements before you use POS Go:

  • Your store is in Australia, Canada, Ireland, the United Kingdom, the United States, Italy, New Zealand, Belgium, Denmark, Netherlands, Spain, Germany, or Finland.
  • You have Shopify Payments activated as your retail store's payment provider and have test mode turned off. This means you can't use a third-party gateway such as Authorize.net.
  • Your physical retail locations are based in the same country that your store is based in.
  • You have a WPA2 Wi-Fi network.
  • Your network is set up to use the Shopify POS app.

Limitations for the POS Go

Before you use POS Go, review the following limitations:

Payments

  • Third-party payment gateways aren't supported. An example of a third-party gateway is Authorize.net.

Wi-Fi and networking

  • Unsecured Wi-Fi networks aren't supported.
  • POS Go's MAC address isn't exposed. If you want to connect to a private network, then you need to connect to a hotspot from another device.
  • Wi-Fi printer setup isn't supported. You need to set up your Wi-Fi printer using a different device and then you can connect it to your POS Go.

Accessories

  • SIM cards aren't supported.
  • POS Go's USB-C port is exclusively for charging. Other USB-based devices aren't supported.
  • External barcode scanners aren't supported in mobile mode. Use the POS Go's built-in scanner instead.
  • The built-in barcode scanner is only available when POS Go is used in mobile mode. It isn't available in countertop (terminal) mode.
  • Cash drawers can't connect directly to POS Go. In standalone mode, a cash drawer must either be connected to a compatible receipt printer or operated manually.

Software and accessibility

  • Internet browsing and app downloading aren't supported.
  • Google TalkBack is unavailable.
  • POS Go doesn't receive updates or sync with the store when the screen is locked. A user must log in to the POS Go using a PIN to receive updates or to sync with the store.

Supported payment types for the POS Go

The POS Go built-in card reader supports tap, chip, and swipe payments for the following payment types:

  • Visa and Visa Debit
  • Mastercard and Debit Mastercard
  • American Express
  • Discover (only for locations in United States, Canada, and United Kingdom)
  • Diners Club (only for locations in United States, Canada, and United Kingdom)
  • JCB (only for locations in United States, Canada, Australia, and New Zealand)
  • Union Pay (only for locations in United States and Canada)
  • eftpos (Australia only)
  • Interac (Canada only)

Most national debit cards such as Interac, girocard, or eftpos cards that are co-badged with Visa or Mastercard can process payments outside the card issuer's country using Visa and Mastercard. Some co-badged debit cards that don't process payments through Mastercard or Visa might not work outside the card issuer's country.

On hardware that supports contactless payments, customers might also present any supported card brand that they've loaded on a digital wallet such as Apple Pay, Google Pay, and Samsung Pay.

Supported Barcodes for the POS Go

  • Aztec
  • Bookland EAN
  • Codabar (including ISBT 128 bit concatenation)
  • Codablock
  • Code 128
  • Code 39
  • Code 39 Full ASCII
  • Code 93
  • DataBar – Omni-directional
  • DataMatrix
  • GS1 Composite (EAN/UCC Composite)
  • GS1 DataBar (RSS)
  • GS1 DataBar – Limited GS1
  • GS1-128 (UCC-128/EAN-128)
  • Interleaved 2 of 5 (ITF-14)
  • ISBN
  • ISBT 128
  • Maxicode
  • PDF (PDF-417)
  • Trioptic Code 39
  • UPC/EAN (UPC-A, UPC-E, UPC-E1, EAN-13, EAN-8, UCC/EAN-128, UPC-E0)
  • VIN

Compatible hardware for the POS Go

The POS Go is compatible with secure pin Wi-Fi or wired LAN receipt printers. Bluetooth isn't supported. Review the list of supported receipt printers. Learn more about setting up a Wi-Fi receipt printer.

Wi-Fi receipt printers must be connected to a 2.4 GHz network. 5 GHz networks aren't supported.