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Setting up the Verifone Victa Mobile for Shopify POS

You can use the Verifone Victa Mobile for mobile selling on the sales floor or as a fixed countertop payment terminal. In countertop payment terminal mode, you can place the Victa Mobile in its dock and plug it into a power source to keep the battery charged.

This guide helps you set up and connect your Victa Mobile so you can accept payments in person with Shopify POS.

For troubleshooting common Victa Mobile issues, refer to Troubleshooting the Verifone Victa Mobile.

Before you begin setting up the Victa Mobile, make sure that you meet the requirements and that your device is fully charged.

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Charging the Verifone Victa Mobile

The Verifone Victa Mobile ships partially charged. Before using the Verifone Victa Mobile for the first time, charge the device until the battery reaches 100%. You can plug it in with the Universal Serial Bus (USB) cable and power adapter from the box, or charge it using the compatible charging dock. A full charge from empty takes approximately 2 to 3 hours. Use the power adapter and plug that match the requirements for your country.

The LED indicator displays one of the following charging statuses:

  • Red: Charging
  • Green: Fully charged

You can also charge the Verifone Victa Mobile using the Shopify POS Hub with the USB-A to USB-C cable included with the Victa Mobile. Plug the USB-A connector into a peripheral USB-A port on the POS Hub, and then plug the USB-C connector into the Victa Mobile. You must connect the Victa Mobile to your hub using a different USB-C port than the port that you use to connect your tablet.

Charge the Victa Mobile regularly to ensure that it's always ready to process transactions. Avoid letting the battery charge fall below 10% for extended periods, as this can permanently reduce battery capacity.

Accessories for the Verifone Victa Mobile

You can use the optional dock accessory to charge the Victa Mobile and to connect it to a wired Ethernet network. The dock isn't required for countertop payment terminal mode. In countertop payment terminal mode, you pair the Victa Mobile with a separate phone or tablet that runs Shopify POS.

Use Verifone-approved accessories with the Victa Mobile so that your setup is supported.

Powering the Verifone Victa Mobile on and off

To turn the Verifone Victa Mobile on, press and hold the power button for approximately 2 seconds until the startup screen appears. When the reader turns on, the touchscreen illuminates.

To turn the Verifone Victa mobile off manually, press and hold the power button until the shutdown option appears on screen, and then confirm the shutdown.

Setting up the Victa Mobile

Step 1: Power on the Victa Mobile

Press and hold the power button until the screen lights up. The Verifone logo, and then the Android logo displays.

Step 2: Connect the Victa Mobile to your network

When prompted, connect the Victa Mobile to your network. Select your Wi-Fi network and enter the password, or connect to a wired Ethernet network through the optional dock accessory. The device needs a stable internet connection throughout the setup.

If you use the Victa Mobile in countertop payment terminal mode with a separate phone or tablet, then connect both the Victa Mobile and that device to the same local network, whether over Wi-Fi or wired Ethernet.

Step 3: Note down the three-word registration code

After the Victa Mobile connects to your network, the device displays a unique 3-word registration code. Note down the registration code, or leave the registration code screen visible for the next step.

If the registration code screen isn't displayed right away, then wait up to 60 seconds.

Step 4: Register the Victa Mobile in Shopify

You can't complete registration on the Victa Mobile itself. When the Victa Mobile displays the registration code, continue registration from the Shopify POS app or the Point of Sale channel in your Shopify admin on a separate phone, tablet, or computer.

Steps:

  1. To register the Victa Mobile in Shopify, do one of the following actions:
    • In the Shopify admin, go to the Point of Sale channel, and then click Devices > Add Victa Mobile.
    • In the Shopify POS app, tap > + Add hardware > Victa Mobile.
  2. Enter the registration code exactly as it's displayed on the Victa Mobile screen.
  3. Select the store location where you use the device.
  4. Tap Register device.

Step 5: Wait for apps to install

After you register the Victa Mobile in Shopify, the device downloads and installs the Shopify POS app and payment software. This step usually takes 5 to 10 minutes. Keep the device plugged into a power source and connected to your network. Don't power off the Victa Mobile during this step. The device might restart several times during updates.

Step 6: Choose your starting mode

When the install completes, the device prompts you to choose Use as countertop terminal for countertop payment terminal mode or Use as mobile POS for mobile selling mode. Learn more about selling modes on the Verifone Victa Mobile.

Security features in the Verifone Victa Mobile

The Verifone Victa Mobile includes the following security features:

  • Tamper-resistant design to help reduce device-based tampering.
  • Remote anti-skimming detection with real-time monitoring and advanced encryption to protect payment data.
  • Built-in Shopify fraud and risk protections.
  • Regular software updates to release new features and fix issues.

Learn more about fraud prevention and how to secure your Shopify POS setup.

Accessibility features in the Verifone Victa Mobile

The Verifone Victa Mobile includes Verifone Navigator, which is certified by the Royal National Institute of Blind People (RNIB) and helps blind and low-vision customers navigate the checkout more confidently.

The Victa Mobile also supports Job Access With Speech (JAWS). To turn on JAWS, plug headphones into the headphone jack and JAWS starts automatically. There isn't a setting to turn off JAWS on the device or in Shopify POS. If you want to stop audio from the Victa Mobile, then remove the headphones.

JAWS support might not be available on every software version. If you need accommodations, then contact Shopify Support.