Zebra DS2208 USB barcode scanner

The Zebra DS2208 barcode scanner scans 2D and 1D barcodes with point and shoot technology. The scanner isn't chargeable and doesn't have wireless functionality.

Use this guide to learn how to pair, connect, and troubleshoot the Zebra DS2208 USB barcode scanner.

Choose how to connect your Zebra DS2208 USB barcode scanner

You can connect the Zebra DS2208 USB barcode scanner to a compatible Android tablet or a compatible Apple tablet in the following ways:

Connect your Zebra DS2208 USB barcode scanner using Shopify POS Hub

Use the Shopify POS Hub to connect the Zebra DS2208 USB barcode scanner to a compatible iPad or Android device.

Steps:

1. Before you connect your hardware to the Shopify POS Hub, set up the POS Hub:

   1. Plug the Shopify POS Hub power cord into a power source.
   2. Connect the Shopify POS Hub's USB-C or Lightning cable to your POS device.
   3. Plug the other end of the Shopify POS Hub's USB-C or Lightning cable into the tablet port on the bottom of the Shopify POS Hub. Don't use any other USB-C port on the Shopify POS Hub for the tablet cable.

2. From Shopify POS, tap and then tap Add.

3. Tap Barcode scanner and then tap Zebra.

4. Connect the USB cable to your scanner.

5. Connect the other end of the USB cable to a USB port on the Shopify POS Hub.

6. Scan the barcode that displays on Shopify POS.

7. Tap Connect.

Pair and connect your Zebra DS2208 scanner with your POS device

Complete the following steps to pair and connect your Zebra DS2208 scanner with your Android or Apple tablet.

Steps:

1. From Shopify POS, tap and then tap Add.
2. Tap Barcode scanner and then tap Zebra.
3. Connect the USB cable to your scanner.
4. Connect the USB cable to your POS device or the Shopify POS Hub.
5. Scan the barcode that displays on Shopify POS.
6. Tap Connect.

Unpair your Zebra DS2208 USB barcode scanner

Complete the following steps to unpair your Zebra DS2208 USB barcode scanner from your Android or Apple tablet.

Steps:

1. Unplug the scanner from the Shopify POS Tablet Stand (USB-C) or the Shopify POS Hub.
2. When Disconnected is displayed in Shopify POS, tap Forget Scanner.

General troubleshooting for Zebra DS2208 USB barcode scanner

If you have issues with the Zebra DS2208 USB barcode scanner, then complete the following troubleshooting steps:

• Make sure you're using a compatible Android tablet. If connecting through the POS Hub, refer to the POS Hub compatibility list instead.

• If using an Apple iOS tablet with the Shopify POS Hub, ensure that you're using a compatible iPad with iPadOS 18 or higher.

• Make sure Shopify POS is up to date.

• Make sure that your device is up to date:

  • To update your iOS device, go to your device's settings, and then tap General > Software Update. If there's an update available, then you can tap Update now.
  • To update your Android device, go to your device's settings, and then tap Software update. If there's an update available, then follow the on-screen instructions to install it.

• Unplug the USB cable, and then plug it back in.

• If the scanner doesn't power on, then try plugging the scanner into another device, such as a computer, to make sure the scanner turns on. This verifies whether the scanner works.

• If you're using the Shopify POS Tablet Stand (USB-C) and still have issues, then try connecting the scanner using the Shopify POS Hub with a compatible third-party tablet stand.

• Factory reset your scanner.

Troubleshoot Shopify POS Hub connection issues

If your POS hardware doesn't connect through the Shopify POS Hub, then complete the Shopify POS Hub troubleshooting steps.

Check your app permissions

To ensure the Zebra DS2208 USB barcode scanner connects and functions, review the following permissions in your device's settings for the Shopify POS app.

Change the Zebra DS2208 USB barcode scanner mode

When you set up a barcode scanner, there are 2 primary connection methods to determine how data is read and received by the scanner:

• Basic (HID) Mode, also known as Keyboard Mode.
• Application Mode.

Change the Zebra DS2208 USB barcode scanner from Application Mode to Keyboard Mode

When you connect your scanner to Shopify POS, the barcode that you scan puts the scanner into Application Mode. Application Mode is standard for many apps that use these scanners, including Shopify POS. However, Application Mode might not be compatible when you use the scanner with another tool or app, such as Stocky. To resolve this, you can put your scanner into Keyboard Mode.

To put your Zebra DS2208 USB barcode scanner into Keyboard Mode, you can scan the following barcode:

Change the Zebra DS2208 USB barcode scanner to Continuous scan mode

In Continuous scan mode (also known as Blink mode), the scanner activates when it detects a barcode in its field of view without using a trigger pull. Although the scanner is always on in this mode, after a period of inactivity, the scanner enters a low power mode, in which the LEDs turn off until the scanner senses motion.

To activate continuous scanning, scan the Blink mode barcode below. To revert the continuous scan mode, factory reset the scanner as described in Factory reset your Zebra DS2208 USB barcode scanner.

Factory reset your Zebra DS2208 USB barcode scanner

To factory reset your Zebra DS2208 USB barcode scanner or change to Keyboard Mode, scan the Set Factory Defaults barcode and then scan the Symbol Native API barcode to put your scanner in the POS app compatible mode.

Steps:

1. Scan the Set Factory Defaults barcode:

2. Scan the Symbol Native API barcode:

If you want to use the barcode scanner with the Stocky app on your browser, then activate Keyboard Mode and scan the USB keyboard HID barcode:

Contact Shopify Support about your Zebra DS2208 USB barcode scanner

If your Zebra DS2208 USB barcode scanner still isn't working after following the general troubleshooting steps, then you can contact Shopify Support.

From Shopify POS, tap the icon > Support > Contact support.