POS Accessories

Shopify POS supports a range of hardware accessories to help you customize your retail setup. Compatible accessories can help you optimize checkout, display products more effectively, and enhance your customer's in-person experience. Review the list of supported accessories and their compatibility to choose the right options for your store.

Keychron B1 Pro Wireless Keyboard

The Keychron B1 Pro is an ultra-slim wireless keyboard that you can use to speed up search, SKU entry, cart management, and checkout in Shopify POS. You can also use the keyboard as an alternative when the on-screen keyboard isn't available, such as when you connect an HID barcode scanner on iOS.

The Keychron B1 Pro supports Bluetooth, USB, and 2.4 GHz wireless connectivity. When you connect the keyboard, Shopify POS detects it automatically, so there's no in-app setup required.

Connecting the Keychron B1 Pro Wireless Keyboard

You can connect the Keychron B1 Pro in the following ways:

For pairing and connection steps, refer to the Keychron B1 Pro user manual.

Using keyboard shortcuts

You can navigate Shopify POS using keyboard shortcuts to speed up search, cart management, and checkout. To view the available shortcuts for your current screen, press Cmd+K on iPad or Ctrl+K on Android. Keyboard shortcuts require Shopify POS version 11.3 or later. Learn more about using keyboard shortcuts with Shopify POS.

Troubleshooting the Keychron B1 Pro Wireless Keyboard

If your Keychron B1 Pro isn't working as expected, then complete the following general troubleshooting steps:

• Make sure the keyboard is charged using its USB-C cable, and then toggle its power switch off and on.
• Make sure your device's operating system is up to date.
• Try the keyboard outside of Shopify POS, such as typing in your web browser or in another app. If the keyboard works in another app but not in Shopify POS, then you might need to troubleshoot the Shopify POS app.

If the general troubleshooting steps don't resolve the issue, then select the Keychron B1 Pro issue and follow all the troubleshooting steps.

If these steps don't resolve the issue, then contact Keychron support.

POS Terminal Dock

The POS Terminal Dock can be combined with the POS Terminal Reader to become a customer facing screen and payment terminal known as the POS Terminal.

POS Tablet Stand Case (Lightning)

The POS Tablet Stand Case (Lightning) is available on its own and is combined with the Shopify POS Tablet stand. The case lets you change your retail stand to lightning connection. The POS Tablet Stand Case (Lightning) comes in two sizes.

The POS Tablet Stand Case (Lightning) for iPad 9.7" is compatible with the following 9.7 inch iPads:

• iPad (5th and 6th generation)
• iPad Pro (9.7")
• iPad Air
• iPad Air 2

The Shopify POS Tablet Stand (Lightning) for iPad 10.2"/Air 10.5" is compatible with the following iPads:

• iPad (7th and 8th generation)
• iPad Air (3rd Generation)

Shopify Tablet Mount (USB-C)

The Shopify Tablet Mount (USB-C) is available on its own and is combined with the Shopify POS Tablet Stand. The mount lets you connect tablets using a USB-C connection with the Shopify POS Tablet Stand.

The Shopify POS Hub isn't compatible with the Shopify POS Tablet Stand. If you want to connect multiple checkout peripherals by USB using the Shopify POS Hub, then use a compatible third-party tablet stand.

The Shopify Tablet Mount (USB-C) is compatible with the following tablets:

• iOS tablets
  • iPad Pro 13" (7th generation)
  • iPad Pro 12.9” (3rd, 4th, 5th, 6th generation)
  • iPad Pro 11” (1st, 2nd, 3rd generation)
  • iPad (10th generation)
• Android tablets
  • Samsung S8
  • Samsung S8+
  • Samsung Galaxy Tab S6 Lite (2020)
  • Samsung Galaxy Tab S6 Lite (2022)
  • Samsung Galaxy Tab S7+ (2020)
  • Samsung Galaxy Tab S7 FE (2021)