HP Engage 2D G2 barcode scanner

The HP Engage 2D G2 barcode scanner connects by USB-A. You can connect the scanner to a compatible iPad or Android device in the following ways:

HP Engage 2D G2 barcode scanner connection types and considerations when using Shopify POS

Connection type	Considerations
USB with the Shopify POS Hub	Recommended for the most reliable setup. Compatible with iPad and Android devices.
Direct USB with USB HID Keyboard mode	Compatible with Android tablets that support USB hardware. Your Android setup needs a USB-A port that supports data transfer, and Allow HID mode needs to be turned on in Shopify POS.

Use the Shopify POS Hub to connect the HP Engage 2D G2 barcode scanner to a compatible iPad or Android device.

Steps:

1. Before you connect your hardware to the Shopify POS Hub, set up the POS Hub:

   1. Plug the Shopify POS Hub power cord into a power source.
   2. Connect the Shopify POS Hub's USB-C or Lightning cable to your POS device.
   3. Plug the other end of the Shopify POS Hub's USB-C or Lightning cable into the tablet port on the bottom of the Shopify POS Hub. Don't use any other USB-C port on the Shopify POS Hub for the tablet cable.
   4. Keep Shopify POS open. Supported USB hardware that you connect to the Shopify POS Hub is added automatically in Shopify POS.

2. Connect the USB cable to your scanner.

3. Connect the other end of the USB cable to a USB-A peripheral port on the Shopify POS Hub.

4. After a few moments, Shopify POS automatically adds the barcode scanner.

5. In Shopify POS, tap the icon, and then confirm that the scanner is connected.

You can connect the HP Engage 2D G2 barcode scanner directly to an Android tablet that supports USB hardware. The scanner has a USB-A cable, so your Android setup needs a USB-A port that supports data transfer. If your setup doesn't have a USB-A port that supports data transfer, then connect the scanner using the Shopify POS Hub instead.

Steps:

1. Confirm that your Android tablet supports USB hardware.
2. Connect the scanner's USB-A cable to the USB-A data port in your Android USB setup.
3. In Shopify POS, tap > Settings.
4. Turn on Allow HID mode.
5. Scan a product barcode from the Shopify POS home screen to confirm that the scanner adds the product to the cart.

You can disconnect your HP Engage 2D G2 barcode scanner based on the connection type that you use.

Disconnect from the Shopify POS Hub

If you no longer want to use your HP Engage 2D G2 barcode scanner with the Shopify POS Hub, then you can disconnect it from Shopify POS.

Steps:

1. In Shopify POS, tap the icon.
2. Tap the device that you want to remove.
3. Tap Forget scanner.
4. If you don't see the option, then unplug the scanner's USB cable, wait until Shopify POS shows the scanner as Disconnected, and then try again.

Disconnect from direct Android USB

If you use the scanner with a direct Android USB connection, then unplug the scanner from your Android USB setup. If you no longer want to use HID scanner input in Shopify POS, then tap > Settings, and then turn off Allow HID mode.

If you have issues with the HP Engage 2D G2 barcode scanner, then complete the following troubleshooting steps:

• Check that your POS device meets Shopify POS device requirements. If you use the Shopify POS Hub, then confirm your device is listed in the compatible devices with the Shopify POS Hub.

• If you use an iPad with the Shopify POS Hub, then make sure that it runs iPadOS 18 or higher.

• Make sure Shopify POS is up to date.

• Make sure that your device is up to date:

  • To update your iOS device, go to your device's settings, and then tap General > Software Update. If there's an update available, then you can tap Update now.
  • To update your Android device, go to your device's settings, and then tap Software update. If there's an update available, then follow the on-screen instructions to install it.

• Unplug the USB cable, and then plug it back in.

• If the scanner doesn't power on, then try plugging the scanner into another device, such as a computer, to make sure the scanner turns on. This verifies whether the scanner works.

• Factory reset your scanner.

Troubleshoot Shopify POS Hub connection issues

If the Shopify POS Hub doesn't show as connected in Shopify POS, then complete the Shopify POS Hub troubleshooting steps.

If the Shopify POS Hub shows as connected but the scanner doesn't connect, then try plugging the scanner into a different USB-A port on the Shopify POS Hub. If possible, test the scanner with another compatible device to help determine whether the issue is with the USB-A ports on the Shopify POS Hub or with the scanner.

You can change your HP Engage 2D G2 barcode scanner mode by scanning programming barcodes from the HP Engage 2D G2 barcode scanner user guide. Before you scan a programming barcode, scan the Enter Setup barcode. After you scan the programming barcode, scan the Exit Setup barcode, unplug the scanner, and then plug it back in.

The scanner mode that you use depends on how you connect the scanner. For Shopify POS Hub connections, use USB HID-POS mode so Shopify POS can recognize the scanner as a barcode scanner instead of as keyboard input. For direct Android USB connections, use USB HID Keyboard mode with Allow HID mode turned on in Shopify POS.

Change to USB HID-POS mode

To use the HP Engage 2D G2 barcode scanner with the Shopify POS Hub, change the scanner to USB HID-POS mode.

Steps:

1. Scan the Enter Setup barcode.

   

2. Scan the USB HID-POS barcode from page 72 of HP's user guide.

   

3. Scan the Exit Setup barcode.

   

4. Unplug the scanner, and then plug it back in.

Change to USB HID Keyboard mode

USB HID Keyboard mode lets the scanner input scanned barcodes as keyboard input. Use this mode when you connect the scanner directly to an Android tablet with Allow HID mode turned on in Shopify POS, or when you need the scanner to work as a keyboard input device with another tool or app.

Steps:

1. Scan the Enter Setup barcode.

   

2. Scan the USB HID Keyboard barcode.

   

3. Scan the Exit Setup barcode.

   

4. Unplug the scanner, and then plug it back in.

Factory reset your HP Engage 2D G2 barcode scanner

To factory reset your HP Engage 2D G2 barcode scanner, scan the setup barcodes in order.

Steps:

1. Scan the Enter Setup barcode.

   

2. Scan the Restore All Factory Defaults barcode.

   

3. Scan the Exit Setup barcode.

   

4. Unplug the scanner, and then plug it back in.

After the reset, change the scanner mode based on how you use the scanner, and then reconnect the scanner based on your connection type.

If you use the Shopify POS Hub, then reconnect the scanner to the Shopify POS Hub. If the scanner displays as a keyboard or unknown device in Shopify POS, then tap the device in the Connectivity panel, tap Device type, and then select Barcode scanner. The Shopify POS Hub restarts and the scanner disconnects for a moment while the setting is applied. After the Shopify POS Hub reconnects, test scanning a product barcode again.

If you connect the scanner directly to an Android tablet, then reconnect the scanner through your Android USB setup. Confirm that Allow HID mode is turned on in Shopify POS, and then test scanning a product barcode from the Shopify POS home screen.

If your HP Engage 2D G2 barcode scanner still isn't working after following the general troubleshooting steps, then you can contact Shopify Support.

From Shopify POS, tap the icon > Support > Contact support.