Customer payment methods with Shopify Payments in Japan
When you use Shopify Payments in Japan, you can accept customer payments with credit and debit cards and accelerated checkouts. Review the available options to determine which payment methods to activate for your store. The payment processing rates that you're charged for customer card purchases with Shopify Payments depend on the subscription plan that you've set up for your Shopify account.
With Shopify Payments, you can manage your payment processing and order management systems directly from your Shopify admin. Shopify Payments protects your customers' data through fraud detection and encryption methods such as 3D Secure.
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Credit and debit cards with Shopify Payments in Japan
When you activate Shopify Payments, credit and debit card payments are automatically activated and no additional setup is required. You can accept payments from the following credit and debit card brands:
- American Express
- JCB
- Mastercard
- Visa
JCB
Accepting JCB automatically lets you accept Discover and Diners Club.
Troubleshoot JCB issues
Before contacting Shopify Support, review the following common JCB issues and their solutions.
| Issue | Possible cause | How to check | Solution |
|---|---|---|---|
| JCB shows "Under review" | JCB manually reviews each application | Go to Settings > Payments > Manage and check the JCB status. | JCB activation can take up to 3 weeks. If the status is still pending after 3 weeks, then contact Shopify Support. |
| JCB not processing payments | Transaction isn't in JPY | Verify the currency of the transaction. | JCB processes transactions only in JPY. For other currencies, customers must use Visa, Mastercard, or American Express. |
| JCB activation error | Missing verification information | Check for notification banners in your Shopify admin requesting additional information. | Provide any requested documentation. You might be asked for business name verification in Kana or additional identity verification. |
Accelerated checkouts with Shopify Payments in Japan
The following accelerated checkout payment methods are available with Shopify Payments in Japan:
Local payment methods with Shopify Payments in Japan
Local payment methods must be activated in the Payments section of your Shopify admin.
Local payment methods are displayed at checkout based on your customer's location, not your store's location. This means you can accept payments from customers in different countries using their chosen local payment methods.
For example, if your store is located in Japan, you have iDEAL | Wero activated, and your customer is located in the Netherlands, then iDEAL | Wero is displayed as a payment option at checkout.
The following table shows which payment methods you can activate and which countries your customers must be located in to use these options at checkout.
| Payment method | Customer location |
|---|---|
| Bancontact | Belgium |
| iDEAL | Wero | Netherlands |
| Przelewy24 | Poland |
Additional eligibility requirements for specific local payment methods
You must have processed at least 100 orders with Shopify Payments before you can activate iDEAL | Wero. Learn more about the requirements when offering iDEAL | Wero as a local payment method.
Shopify Payments is only available for online selling in Japan. You can't use Shopify Payments for in-person (POS) payment processing. To accept payments in person with Shopify POS, you must use an external card terminal with a third-party payment processor.
Frequently asked questions
Review the following frequently asked question about payment methods with Shopify Payments in Japan.
Can I get my JCB Merchant ID to contact JCB directly?
No. JCB is offered through Shopify Payments, and Shopify fully supports all JCB-related inquiries. Don't contact JCB directly. Instead, discuss any JCB issues with Shopify Support.
When to contact Shopify Support
For the following situations, contact Shopify Support:
- JCB is still pending after 3 weeks of activation.
- You've tried the troubleshooting steps but your issue persists.