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iDEAL | Wero

iDEAL | Wero is a direct and secure bank transfer payment method for Shopify Payments. When a customer selects iDEAL | Wero as their payment method, they need to log in to their iDEAL | Wero account to verify the payment.

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Eligibility for using iDEAL | Wero

Your store must meet all of the following eligibility requirements to activate iDEAL | Wero as a payment method using Shopify Payments:

  • You must have completed identity verification for your Shopify Payments account. If you haven't completed identity verification, you will be prompted to upload the required documentation to verify your identity. Learn more about the information requirements for Shopify Payments.
  • Your store must demonstrate trustworthy business practices including but not limited to, a clear refund policy, accurate product descriptions, accessible contact details, good financial standing, and compliance with the Shopify Acceptable Use Policy.
  • Your online store must be accessible and can't be password-protected. Learn more about removing your online store password.
  • Your store must have a published legal notice, also known as an Impressum, with content that includes your company name, address, and contact information.

If you don't meet these criteria, then you can't currently activate iDEAL | Wero for Shopify Payments. Your store is automatically reviewed for eligibility on a regular basis. To improve your chances at the next review, make sure that your store continues to meet all the requirements. If you meet all the criteria, then you receive an email from Shopify, sent to the store owner's email address, explaining how to activate iDEAL | Wero as a payment method in the Shopify Payments section of your Shopify admin.

Requirements for using iDEAL | Wero with Shopify Payments

To use iDEAL | Wero with Shopify Payments, your store must meet the following requirements:

  • Your store must accept EUR currency.
  • Your customers must be located in the Netherlands and making payment in euros.
  • You must have Netherlands set up as an active market. If you're not already selling to the Netherlands, then you can configure this in your multi-currency settings with international sales tools.

Considerations when using iDEAL | Wero with Shopify Payments

Before offering iDEAL | Wero to your customers at checkout, review the following considerations:

  • iDEAL | Wero is displayed at checkout only when the customer has a Netherlands address and checks out in EUR.
  • If iDEAL | Wero isn't available to activate, then review the eligibility and requirements sections before changing your markets, currencies, or checkout settings.

Activating iDEAL | Wero

Set up your Shopify Payments account to activate iDEAL | Wero. After you set up Shopify Payments, iDEAL | Wero is automatically connected to your store and available to your customers at your Shopify Payments checkout or Shop Pay checkout.

Payments with iDEAL | Wero

When a customer places an order and uses iDEAL | Wero to pay, the funds are paid to you on your next payout. To learn more about being paid with Shopify Payments, refer to Getting paid with Shopify Payments.

If you refund a transaction processed by iDEAL | Wero, then you aren't refunded the processing fee charged to you by Shopify Payments. Payments made with iDEAL | Wero can be refunded within 180 days of the original charge.

Your customers can't file a chargeback for orders paid using iDEAL | Wero.

Payment processing for local payment methods such as iDEAL | Wero begin by redirecting the customer to a payment website. After they've entered their details, the customer is redirected back to the Shopify checkout. If iDEAL | Wero finalizes the transaction before the customer returns to checkout, then their paid order is created, or an error message is displayed to tell the customer why the transaction was declined. If iDEAL | Wero is still finalizing the transaction when the customer returns to checkout, then their order is created with the Payment pending status. This is designed to prevent the customer from getting stuck waiting, and potentially abandoning their checkout.

iDEAL | Wero customer experience

When a customer makes a purchase from your online store, iDEAL | Wero is a payment option during the checkout process.

To pay with iDEAL | Wero, your customer selects it at checkout and then chooses their bank account. The customer is redirected to their bank to complete the purchase.

Customer disputes and complaints

Customers can't dispute iDEAL | Wero payments with their bank. If customers have concerns about their order, then they must contact you directly to resolve any issues.

As a merchant accepting iDEAL | Wero payments, you're responsible for handling all customer complaints and concerns directly. You should respond promptly to customer inquiries and work to resolve issues to maintain customer satisfaction.