Bank account and personal information requirements for using Shopify Payments in Romania
Before using Shopify Payments in Romania, you need to understand the requirements that are in place to comply with regulations and to prevent financial crimes. When setting up Shopify Payments, you're required to provide personal information for verification, submit accepted types of documentation, and ensure that your submissions meet specific compliance criteria.
On this page
- Requirements for using Shopify Payments in Romania
- Purpose of collecting information
- Required personal and business information for activating Shopify Payments in Romania
- Acceptable document types
- Ensuring documentation compliance
- Troubleshooting common issues
- Frequently asked questions
- Before you contact Shopify Support about Shopify Payments in Romania
Requirements for using Shopify Payments in Romania
Before you use Shopify Payments in Romania, ensure that you meet the following requirements:
Eligible business types: Certain types of businesses and services aren't permitted to use Shopify Payments. To determine whether your business is eligible, refer to the list of prohibited business types for Romania in the Shopify Payments Terms of Service.
Bank account requirements: Your bank account must meet the following requirements before you can connect it to Shopify Payments:
- If your payout currency is EUR, then the bank account must be in EUR currency, and have an IBAN that starts with the following letters: AT, BE, CH, DE, DK, EE, ES, FI, FR, GB, GI, IE, IT, LU, NL, NO, PT, SE, or RO.
- If your payout currency is RON (Romanian leu), then the bank account must be in RON currency, and have an IBAN that starts with RO.
- The bank account must be eligible for Single Euro Payments Area (SEPA) transfers.
Nepodprte vrste bančnih računov
Določene vrste bančnih računov niso združljive s storitvijo Shopify Payments. Naslednje vrste računov niso podprte:
- Transakcijski računi, ki sprejemajo samo bančna nakazila: Ti računi ne delujejo s storitvijo Shopify Payments.
- Varčevalni računi: Varčevalnih računov ni mogoče uporabljati za izplačila prek storitve Shopify Payments.
- Večvalutni računi: Računi, ki hkrati podpirajo več valut, niso podprti.
- Storitve za prenos denarja: Storitev, ki posnemajo bančne račune, kot so nekatere finančnotehnološke platforme, ni mogoče uporabljati s storitvijo Shopify Payments.
Čeprav so virtualni računi, ki niso računi Shopify, podprti, lahko pri teh računih pride do večjega števila neuspelih izplačil.
Če želite preveriti, ali lahko vaš račun sprejme vrsto prenosa, ki je navedena za vašo regijo, se obrnite na svojo banko.
Purpose of collecting information
Shopify in njegovi bančni partnerji morajo zbrati in preveriti informacije o vas in vašem podjetju zaradi skladnosti s predpisi v Romuniji, ki so namenjeni preprečevanju finančnega kriminala. Ker se lokalna pravila in predpisi spreminjajo, vas lahko Shopify in njegovi bančni partnerji v celotnem obdobju uporabe računa Shopify Payments prosijo za dodatne informacije.
The information that's collected is used to confirm the identity of the business, the identities of individuals linked to the business, and the nature of the relationship between the two.
Shopify vam dokumentacije nikoli ne pošlje po fizični pošti. Vsi pomembni dokumenti ali sporočila so poslani po e-pošti ali pa so digitalno na voljo lastniku trgovine na strani Nastavitve > Uporabniki v skrbniku Shopify.
Review Shopify's Privacy Policy to learn about how your information is kept confidential and safe.
Required personal and business information for activating Shopify Payments in Romania
You must correctly identify your business type because it determines the information that you need to provide.
If you haven't registered with any government agency, or you have registered but run the business as a sole trader (including Persoană Fizică Autorizată or Întreprindere Individuală), then select the Individual / Sole trader business type.
Otherwise, select your business type based on the following guidance:
- Partnerships with company tax IDs, such as SNC or SCS, must select the Incorporated partnership business type.
- Partnerships without company tax IDs, such as IF, must select the Unincorporated partnership business type.
- Companies whose shares are traded publicly on the Bucharest Stock Exchange (BVB) must select the Public corporation business type.
- All other businesses with company tax IDs, such as SRL, must select the Private corporation business type.
If you're not sure what business type to pick, then contact Shopify Support for help with selecting the right one.
Posamezniki/samostojni podjetniki
Individuals are single owner businesses that haven't registered with the government and are doing business privately. Sole traders are single owner businesses who are registered with the government under their personal information. Both are businesses that are owned and controlled by one individual living in Romania. This includes freelancers and self-employed small business operators.
These business types are treated the same way and need to provide the same information. Individuals and sole traders need to provide the following information:
- Legal first and last name: Your full legal name as it appears on government-issued documentation.
- Date of birth: Your birth date.
- Email address: A valid and active email address.
- Phone number: A valid and active phone number.
- Residential address in Romania: Your home address, matching your documentation.
Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for photo ID. Review the list of acceptable photo ID documents.
If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document, and update the information in your account to match the document. Review the list of acceptable address documents.
Private corporation (SRL)
A private corporation is a business whose equity is divided into shares, owned by shareholders. A corporation is considered its own legal entity, separate from the people who run it. They typically also have a board of directors.
Private corporations must assign either a beneficial owner or an executive with decision-making power as their account representative. The account representative needs to provide the following information:
- Legal first and last name: Your full legal name as it appears on government-issued documentation.
- Date of birth: Your birth date.
- Email address: A valid and active email address.
- Phone number: A valid and active phone number.
- Residential address: Your home address, matching your documentation.
- Job title: The job title you hold with the business.
- Equity: If applicable, the equity percentage you own of the business.
Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for photo ID. Review the list of acceptable photo ID documents.
If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document, and update the information in your account to match the document. Review the list of acceptable address documents.
Private corporations also need to provide the following details about the business:
- Registered business name: The legal business name as recorded in government business registries.
- Company tax ID: The business's company tax ID as recorded in government business registries.
- Value Added Tax (VAT) number: Your VAT registration number, if applicable.
- Business phone number: An active contact phone number for the business.
- Business address: The official registered address of the business as recorded in government business registries.
Shopify banking partners verify your information by comparing it against government registries in Romania. Ensure that you use the correct letter case, punctuation, and symbols.
If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, company tax ID, and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document. Review the list of acceptable business documents.
You must additionally list any other people who are beneficial owners of the company. Ensure you enter their names, dates of birth, and home addresses exactly as recorded on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.
Public corporation
A public corporation is an entity that offers its shares to the public to be traded on a stock exchange. Equity can be purchased, sold, and traded by individuals and investors, rather than owned privately.
Public corporations must assign either a director or an executive with decision-making power as their account representative. The account representative needs to provide the following information:
- Legal first and last name: Your full legal name as it appears on government-issued documentation.
- Date of birth: Your birth date.
- Email address: A valid and active email address.
- Phone number: A valid and active phone number.
- Residential address: Your home address, matching your documentation.
- Job title: The job title you hold with the business.
- Equity: If applicable, the equity percentage you own of the business.
Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for photo ID. Review the list of acceptable photo ID documents.
If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document, and update the information in your account to match the document. Review the list of acceptable address documents.
Public corporations also need to provide the following details about the business:
- Registered business name: The legal business name as recorded in government business registries.
- Company tax ID: The business's company tax ID as recorded in government business registries.
- Value Added Tax (VAT) number: Your VAT registration number, if applicable.
- Business phone number: An active contact phone number for the business.
- Business address: The official registered address of the business as recorded in government business registries.
Shopify banking partners verify your information by comparing it against government registries in Romania. Ensure that you use the correct letter case, punctuation, and symbols.
If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, company tax ID, and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document. Review the list of acceptable business documents.
If you're on the board of directors, then you also need to list any other people who are on your board of directors or who are key decision makers. Ensure you enter their names, dates of birth, and home addresses exactly as recorded on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.
Incorporated partnerships (SNC, SCS)
An incorporated partnership is a business owned by at least two partners, who have registered for commercial activity and obtained a company tax ID. Incorporated partnerships have equity, and the partnership is its own entity, separate from the owners.
Incorporated partnerships must designate an owner or partner as the account representative of their Shopify Payments account. The account representative needs to provide the following information:
- Legal first and last name: Your full legal name as it appears on government-issued documentation.
- Date of birth: Your birth date.
- Email address: A valid and active email address.
- Phone number: A valid and active phone number.
- Residential address: Your home address, matching your documentation.
- Job title: The job title you hold with the business.
- Equity: If applicable, the equity percentage you own of the business.
Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for photo ID. Review the list of acceptable photo ID documents.
If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document, and update the information in your account to match the document. Review the list of acceptable address documents.
Incorporated partnerships also need to provide the following details about the business:
- Registered business name: The legal business name as recorded in government business registries.
- Company tax ID: The business's company tax ID as recorded in government business registries.
- Value Added Tax (VAT) number: Your VAT registration number, if applicable.
- Business phone number: An active contact phone number for the business.
- Business address: The official registered address of the business as recorded in government business registries.
Shopify banking partners verify your information by comparing it against government registries in Romania. Ensure that you use the correct letter case, punctuation, and symbols.
If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, company tax ID, and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document. Review the list of acceptable business documents.
If you're an owner or partner, then you also need to list any other people who are owners or partners. Ensure you enter their names, dates of birth, and home addresses exactly as recorded on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.
Unincorporated partnerships (IF)
An unincorporated partnership is a business owned by at least two partners, who haven't registered for a company tax ID, but who have a partnership agreement. The owners are considered the legal entity in this case, and the business is not a separate entity.
Unincorporated partnerships must designate an owner as the account representative of their Shopify Payments account. The account representative needs to provide the following information:
- Legal first and last name: Your full legal name as it appears on government-issued documentation.
- Date of birth: Your birth date.
- Email address: A valid and active email address.
- Phone number: A valid and active phone number.
- Residential address: Your home address, matching your documentation.
- Job title: The job title you hold with the business.
- Equity: If applicable, the equity percentage you own of the business.
Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for photo ID. Review the list of acceptable photo ID documents.
If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document, and update the information in your account to match the document. Review the list of acceptable address documents.
Unincorporated partnerships also need to provide the following details about the business:
- Registered business name: The legal business name as listed on documentation.
- Value Added Tax (VAT) number: Your VAT registration number, if applicable.
- Business phone number: An active contact phone number for the business.
- Business address: The official registered address of the business as listed on documentation.
Shopify banking partners verify your information by comparing it against government registries in Romania. Ensure that you use the correct letter case, punctuation, and symbols.
If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document. Review the list of acceptable business documents.
If you're an owner or partner, then you also need to list any other people who are owners or partners. Ensure you enter their names, dates of birth, and home addresses exactly as recorded on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.
Acceptable document types
This section explains which documents you can use to verify your identity and business details. Ensure all documents are clear, legible, and not expired.
Identity documents
The name and date of birth on your Shopify Payments account must be updated to match the information in the identity document that you're providing. The documents must be valid and must not be expired. The following documents are accepted as proof of identity:
- Passport
- Driver's license (Permis de conducere)
- Identity card (Carte de identitate)
- Residence permit (Permis de ședere) - photographs of the front and back are required
Address documents
The name and address on your Shopify Payments account must be updated to match the information in the address documents that you're providing. Photo ID cards (such as a driver's license) can be submitted only once as either an identity document or an address document. If you've already submitted your photo ID as proof of identity, then you must select a different document from the list as proof of address.
All documents must include an issuance date within the past 6 months, apart from documents with a unique expiry date. The following documents are accepted as proof of address:
- Utility bill (dated within the last 6 months)
- Bank account statement (dated within the last 6 months)
- Mortgage statement (dated within the last 6 months)
- Bank confirmation letter
Business verification documents
The following documents are accepted for business verification. They must clearly include the legal entity name, company tax ID, and address of your business. The details on your Shopify Payments account must be updated to match the information in the documents that you're providing:
- Tax registration certificate (Certificat de înregistrare fiscală)
- Certificate constatatoare
Ensuring documentation compliance
Pri predložitvi dokumentov se prepričajte, da ti izpolnjujejo potrebna merila. Za zagotovitev skladnosti preglejte naslednje smernice:
- Natančnost: Prepričajte se, da se podatki na dokumentih ujemajo s tistimi, ki ste jih vnesli v svoj račun za Shopify Payments. Po potrebi posodobite račun, da se bo ujemal z dokumenti.
- Jasnost in čitljivost: Prepričajte se, da so vaši dokumenti jasni in dovolj veliki za branje. Celoten dokument mora biti viden na fotografiji.
- Celovitost: Prepričajte se, da so na dokumentu vidni vsi potrebni podatki. Preglejte sprejemljive vrste dokumentov na tej strani in preverite, kateri podatki morajo biti vključeni na dokumentu.
- Izvirna dokumentacija: S fotoaparatom posnemite izvirno fotografijo dokumenta. Dokumentov ne fotokopirajte in ne skenirajte ter zanje ne ustvarjajte posnetkov zaslona. Fotografij dokumentov ne lepite v druge dokumente. Ne fotografirajte računalniških zaslonov ali natisnjenih kopij.
- Če vam je bil dokument izdan digitalno, predložite datoteko PDF z vsemi stranmi v izvirni in nespremenjeni obliki.
- Veljavnost: Prepričajte se, da osebni dokumenti s fotografijo niso pretekli in da je dokazilo o naslovu nedavno izdano. Če predložite dokazilo o registraciji podjetja, mora biti vaše podjetje še vedno aktivno registrirano in imeti ustrezno urejen status.
Troubleshooting common issues
Preden se obrnete na podporo Shopify, preglejte naslednje pogoste težave pri uvajanju in njihove rešitve.
Sem partnerstvo v Romuniji, od katerega se zahteva davčna številka podjetja, vendar je nimam.
Če ste partnerstvo v Romuniji, od katerega se zahteva davčna številka podjetja, ki pa je nimate, imate nastavljeno napačno vrsto podjetja. Če ste v postopku nastavitve svojega računa Shopify Payments, posodobite vrsto podjetja v neinkorporirano partnerstvo.
Če ste račun že nastavili in se od vas v postopku preverjanja zahteva koda pravne osebe, se za pomoč obrnite na podporo Shopify.
Moj dokument je bil zavrnjen.
Prepričajte se, da se podatki v vašem računu popolnoma ujemajo z vašim dokumentom, in po potrebi posodobite račun. Če so vaši dokumenti še vedno zavrnjeni, glejte naslednje razdelke na tej strani:
- Sprejemljive vrste dokumentov: Sprejeti dokumenti in zahtevani podatki. Posnetki zaslona, natisi in posnetki zaslona registrov niso sprejeti.
- Zagotavljanje skladnosti dokumentacije: Zahteve glede točnosti, jasnosti, popolnosti in veljavnosti.
Mojega naslova ni mogoče samodejno preveriti.
Če vašega naslova ni mogoče samodejno preveriti, morate naložiti dokazilo o naslovu. Prepričajte se o naslednjem:
- Ime in naslov na dokumentu se popolnoma ujemata z imenom in naslovom, navedenim v vašem računu Shopify Payments.
- Dokument ni starejši od 6 mesecev.
- Dokument je ena od sprejetih vrst dokumentov o naslovu.
Predložiti morate dokument, na katerem je navedeno vaše ime. Na primer: če na vaših računih za komunalne storitve ni navedeno vaše ime, izberite in predložite drug dokument s seznama možnosti.
Mojih poslovnih podatkov ni mogoče preveriti.
Bančni partnerji storitve Shopify preverijo vaše poslovne podatke tako, da jih primerjajo z vladnimi registri v Romuniji. Če vašega podjetja ni mogoče preveriti, preverite naslednje podatke:
- Prepričajte se, da se vaše registrirano ime podjetja popolnoma ujema s tistim v vladnih poslovnih registrih, vključno z velikimi in malimi črkami, ločili ter simboli.
- Prepričajte se, da je vaša davčna številka podjetja pravilna.
- Prepričajte se, da se vaš poslovni naslov ujema z naslovom v vladnem poslovnem registru.
Če vaših podatkov še vedno ni mogoče preveriti, boste morda morali predložiti dokument za preverjanje podjetja. Prepričajte se, da se podatki na vašem dokumentu ujemajo s podatki, ki ste jih vnesli v svoj račun Shopify Payments.
Nimam davčne številke podjetja v Romuniji, vendar nisem posameznik ali samostojni podjetnik.
Če nimate davčne številke podjetja, lahko za vrsto podjetja izberete samo neinkorporirano partnerstvo. Kljub temu morate predložiti dokumentacijo, ki dokazuje, da je vaše podjetje registrirano v Romuniji.
Če neinkorporirano partnerstvo ne opisuje natančno vašega podjetja, izberite možnost Posameznik/samostojni podjetnik ter določite ključnega odločevalca ali lastnika za zastopnika računa.
Frequently asked questions
Preglejte naslednja pogosta vprašanja o zahtevah storitve Shopify Payments v Romuniji.
Zakaj potrebujete moj osebni dokument s fotografijo ali dokazilo o naslovu, če sem v Romuniji podjetje, partnerstvo ali neprofitna organizacija?
Tudi če ste vpisani kot podjetje, partnerstvo ali neprofitna organizacija, morajo naši bančni partnerji v skladu z zakonodajo v Romuniji preveriti identiteto oseb, povezanih s podjetjem, vključno z njihovo identiteto in lokacijo.
Sem državljan Romunije, vendar trenutno ne živim tam. Ali lahko uporabljam storitev Shopify Payments za Romunijo?
Če ste kot vrsta podjetja navedeni kot posameznik, morate za uporabo storitve Shopify Payments za Romunijo živeti v Romuniji. Če trenutno ne živite v Romuniji, namesto tega ustvarite račun Shopify Payments za regijo, v kateri dejansko živite.
Posodobite naslov trgovine na svojo trenutno lokacijo. Če je vaša lokacija upravičena do storitve Shopify Payments, lahko namesto tega ustvarite račun Shopify Payments za to regijo.
Če ste vrsta partnerstva, podjetje ali neprofitna organizacija, vam ni treba osebno živeti v Romuniji, vendar pa mora biti vaše podjetje registrirano tam in imeti romunski poslovni naslov. Če potrebujete pomoč, se obrnite na podporo Shopify.
Sem samostojni podjetnik v Romuniji. Vam lahko posredujem registracijo svojega podjetja?
Za namene preverjanja podjetja in identitete v Romuniji se v primeru, da ste samostojni podjetnik, zahtevajo samo osebne informacije lastnika.
Če ste samostojni podjetnik, se ne poskušajte prijaviti kot druga vrsta podjetja. Morda boste imeli težave pri uspešnem opravljanju preverjanja.
Before you contact Shopify Support about Shopify Payments in Romania
Before reaching out to contact Shopify Support, try the steps in the troubleshooting section above and gather this information to help resolve your issue faster:
For verification issues
- Your Romanian business type (PFA, SRL, SA, SNC, SCS, II, or IF) and the corresponding Shopify Payments business type you selected
- Details about documents you've uploaded (type, date uploaded, and whether they include your current registered information)
- Screenshot of any verification error message in your Shopify admin
For payout issues
- Your IBAN (confirm it starts with RO for Romanian accounts) and the currency of the account (EUR or RON)
- Whether you're using a virtual bank account (such as Revolut or Payoneer), which can have higher payout failure rates
- Whether you recently changed your bank account details
- Your current payout schedule (daily, weekly, or monthly) and whether you recently changed it
- Whether your account has a negative balance from refunds or chargebacks
- The date of your last successful payout and the date the issue started
For all issues
- Screenshot of the specific error message or alert in your Shopify admin
- The date and time the issue first occurred