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Bank account and personal information requirements for Shopify Payments in Poland

Before using Shopify Payments in Poland, you need to understand the requirements that are in place to comply with regulations and to prevent financial crimes. This article explains why personal information is collected, the accepted types of documentation, and provides guidance for ensuring that your documentation meets the necessary criteria.

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Requirements for using Shopify Payments in Poland

Before you use Shopify Payments in Poland, ensure that you meet the following requirements:

  • Eligible business types: Certain types of businesses and services aren't permitted to use Shopify Payments. To determine whether your business is eligible, refer to the list of prohibited business types for Poland in the Shopify Payments Terms of Service.
  • Bank account requirements: Your bank account must meet the following requirements before you can connect it to Shopify Payments:
    • The bank account must be in EUR currency or if the bank account is based in Poland, then it can be in PLN currency.
    • The bank account must be eligible for Single Euro Payments Area (SEPA) transfers.
    • The bank account must have an International Bank Account Number (IBAN) that starts with any of the following country codes: AT, BE, BG, CH, CY, DE, DK, EE, ES, FI, FR, GB, GI, GR, HR, HU, IE, IT, LT, LU, LV, MT, NL, NO, PL, PT, RO, SE, or SI.

Unsupported bank account types

Certain bank account types aren't compatible with Shopify Payments. The following account types aren't supported:

  • Checking accounts that accept only wire transfers: These accounts don't work with Shopify Payments.
  • Savings accounts: Savings accounts can't be used for Shopify Payments payouts.
  • Flex-currency accounts: Accounts that support multiple currencies simultaneously aren't supported.
  • Money transfer services: Services that mimic bank accounts, such as some fintech platforms, can't be used with Shopify Payments.

Although non-Shopify virtual accounts are supported, you can experience more payout failures with these accounts.

Če želite preveriti, ali lahko vaš račun sprejme vrsto prenosa, ki je navedena za vašo regijo, se obrnite na svojo banko.

Purpose of collecting information

Shopify in njegovi bančni partnerji morajo zbrati in preveriti informacije o vas in vašem podjetju zaradi skladnosti s predpisi na Poljskem, ki so namenjeni preprečevanju finančnega kriminala. Ker se lokalna pravila in predpisi spreminjajo, vas lahko Shopify in njegovi bančni partnerji v celotnem obdobju uporabe računa Shopify Payments prosijo za dodatne informacije.

Zbrane informacije se uporabljajo za potrditev identitete podjetja, identitete posameznikov, povezanih s podjetjem, in narave njunega odnosa.

Shopify vam dokumentacije nikoli ne pošlje po fizični pošti. Vsi pomembni dokumenti ali sporočila so poslani po e-pošti ali pa so digitalno na voljo lastniku trgovine na strani Nastavitve > Uporabniki v skrbniku Shopify.

Review Shopify's Privacy Policy to learn about how your information is kept confidential and safe.

Required personal and business information for activating Shopify Payments in Poland

Ensure that you correctly identify your business type because it determines the information that you need to provide.

If you haven't registered with any government agency, or you have registered but run the business as a sole proprietorship (including jednoosobowa działalność gospodarcza and the self-employed), then select the Individual business type.

If you have registered your business and have a REGON number (Rejestr Gospodarki Narodowej), then select your business type based on the following guidance:

  • Partnerships with REGON numbers (Sp.j, sp.k) must select the incorporated partnership business type.
  • Non-profit organizations with REGON numbers must select the incorporated non-profit business type.
  • All other businesses with REGON numbers must select the private corporation business type. A common example is Sp z.o.o.

If you have a registered business, but don't have a REGON number, then select your business type based on the following guidance:

  • Partnerships without REGON numbers (SC) must select the unincorporated partnership business type.
  • Non-profit organizations and charities who don't have REGON numbers must select the unincorporated non-profit business type.

If you're not sure what business type to pick, then contact Shopify Support for help with selecting the right one.

Individuals

Posamezniki so podjetja z enim lastnikom, ki niso registrirana pri državnih organih in poslujejo zasebno. To vključuje t. i. »jednoosobowa działalność gospodarcza«, samostojne trgovce, samostojne podjetnike in samozaposlene, tudi če so pridobili številke REGON.

Individuals must provide:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address in Poland: Your home address, matching your documentation.

Če vaših podatkov ni mogoče samodejno preveriti, boste prejeli zahtevo za preverjanje identitete. Če so kateri koli vaši podatki, na primer ime, datum rojstva ali domači naslov, napačni, morate posodobiti podatke o računu.

Če so podatki pravilni in še vedno prejmete zahtevo za preverjanje, jo lahko rešite tako, da izvedete eno od naslednjih nalog:

  • Potrdite svojo identiteto s selfijem in veljavno osebno izkaznico s fotografijo.
  • V skrbniku Shopify kot ločena dokumenta naložite dokazilo o identiteti in dokazilo o naslovu .
    • Podatki na dokumentih se morajo natančno ujemati s tistimi, ki ste jih vnesli v račun. Po potrebi posodobite podatke o računu, da se bodo ujemali z dokumenti.
Private corporation (Sp z.o.o)

A private corporation is a business whose equity is divided into shares, owned by shareholders. A corporation is considered its own legal entity, separate from the people who run it. They typically also have a board of directors.

Private corporations must assign either a beneficial owner or an executive with decision-making power as their account representative. The account representative must provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Job title: The job title you hold with the business.
  • Equity: If applicable, the equity percentage you own of the business.

Če vaših podatkov ni mogoče samodejno preveriti, boste prejeli zahtevo za preverjanje identitete. Če so kateri koli vaši podatki, na primer ime, datum rojstva ali domači naslov, napačni, morate posodobiti podatke o računu.

Če so podatki pravilni in še vedno prejmete zahtevo za preverjanje, jo lahko rešite tako, da izvedete eno od naslednjih nalog:

  • Potrdite svojo identiteto s selfijem in veljavno osebno izkaznico s fotografijo.
  • V skrbniku Shopify kot ločena dokumenta naložite dokazilo o identiteti in dokazilo o naslovu .
    • Podatki na dokumentih se morajo natančno ujemati s tistimi, ki ste jih vnesli v račun. Po potrebi posodobite podatke o računu, da se bodo ujemali z dokumenti.

Private corporations also need to provide the following details about the business:

  • Registered business name: The legal business name as shown in the national business register.
  • REGON number (Rejestr Gospodarki Narodowej): The business's REGON number as shown in the national business register.
  • VAT number: Your VAT registration number, if applicable.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as shown in the national business register.

Shopify banking partners verify your information by comparing it against government registries in Poland. Pay careful attention to case, punctuation, and symbols.

If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, REGON number, and business address listed in your account match exactly with the information on the document. Update the information in your account to match the document if necessary. Review the list of acceptable business documents.

You must additionally list any other people who are beneficial owners of the company. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Lastniki, ki jih navedete, se morajo ujemati z lastniki, navedenimi v državnem poslovnem registru. Če je zaznano neskladje, boste morali dokončati postopek potrjevanja s klikom na gumb »Podpiši« ali pa predložiti dokument z dokazilom o lastništvu. Podpis potrdila je hiter in preprost, če pa raje predložite dokument, zagotovite, da se imena lastnikov, navedenih v vašem računu, natančno ujemajo z lastniki, navedenimi na dokumentu. Po potrebi posodobite podatke o računu, da se bodo ujemali z dokumentom. Če je vaše podjetje v lasti holdinga (v celoti ali delno), za dokončanje preverjanja podpišite potrdilo.

Če vaše podjetje nima lastnikov, boste morali podpisati potrdilo ali pa namesto tega predložiti dokument, ki potrjuje vaše direktorje. Če raje predložite dokument, zagotovite, da se imena direktorjev, navedenih v vašem računu, natančno ujemajo z direktorji na dokumentu. Po potrebi posodobite podatke o računu, da se bodo ujemali z dokumentom.

Incorporated partnerships (Sp.j, sp.k)

An incorporated partnership is a business owned by at least two partners, who have registered for commercial activity and obtained a REGON number. Incorporated partnerships have equity, and the partnership is its own entity, separate from the owners.

Incorporated partnerships must designate an owner or partner as the account representative of their Shopify Payments account. The account representative must provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Job title: The job title you hold with the business.
  • Equity: If applicable, the equity percentage you own of the business.

Če vaših podatkov ni mogoče samodejno preveriti, boste prejeli zahtevo za preverjanje identitete. Če so kateri koli vaši podatki, na primer ime, datum rojstva ali domači naslov, napačni, morate posodobiti podatke o računu.

Če so podatki pravilni in še vedno prejmete zahtevo za preverjanje, jo lahko rešite tako, da izvedete eno od naslednjih nalog:

  • Potrdite svojo identiteto s selfijem in veljavno osebno izkaznico s fotografijo.
  • V skrbniku Shopify kot ločena dokumenta naložite dokazilo o identiteti in dokazilo o naslovu .
    • Podatki na dokumentih se morajo natančno ujemati s tistimi, ki ste jih vnesli v račun. Po potrebi posodobite podatke o računu, da se bodo ujemali z dokumenti.

Incorporated partnerships also need to provide the following details about the business:

  • Registered business name: The legal business name as shown in the national business register.
  • REGON number (Rejestr Gospodarki Narodowej): The business's REGON number as shown in the national business register.
  • VAT number: Your VAT registration number, if applicable.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as shown in the national business register.

Shopify banking partners verify your information by comparing it against government registries in Poland. Pay careful attention to case, punctuation, and symbols.

If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, REGON number, and business address listed in your account match exactly with the information on the document. Update the information in your account to match the document if necessary. Review the list of acceptable business documents.

You must additionally list any other people who are owners or partners. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Lastniki, ki jih navedete, se morajo ujemati z lastniki, navedenimi v državnem poslovnem registru. Če je zaznano neskladje, boste morali dokončati postopek potrjevanja s klikom na gumb »Podpiši« ali pa predložiti dokument z dokazilom o lastništvu. Podpis potrdila je hiter in preprost, če pa raje predložite dokument, zagotovite, da se imena lastnikov, navedenih v vašem računu, natančno ujemajo z lastniki, navedenimi na dokumentu. Po potrebi posodobite podatke o računu, da se bodo ujemali z dokumentom. Če je vaše podjetje v lasti holdinga (v celoti ali delno), za dokončanje preverjanja podpišite potrdilo.

Unincorporated partnerships (SC)

An unincorporated partnership is a business owned by at least two partners, who haven't registered for a REGON number, but who have a partnership agreement. The owners are considered the legal entity in this case, and the business is not a separate entity.

Unincorporated partnerships must designate an owner as the account representative of their Shopify Payments account. The account representative must provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Job title: The job title you hold with the business.
  • Equity: If applicable, the equity percentage you own of the business.

Če vaših podatkov ni mogoče samodejno preveriti, boste prejeli zahtevo za preverjanje identitete. Če so kateri koli vaši podatki, na primer ime, datum rojstva ali domači naslov, napačni, morate posodobiti podatke o računu.

Če so podatki pravilni in še vedno prejmete zahtevo za preverjanje, jo lahko rešite tako, da izvedete eno od naslednjih nalog:

  • Potrdite svojo identiteto s selfijem in veljavno osebno izkaznico s fotografijo.
  • V skrbniku Shopify kot ločena dokumenta naložite dokazilo o identiteti in dokazilo o naslovu .
    • Podatki na dokumentih se morajo natančno ujemati s tistimi, ki ste jih vnesli v račun. Po potrebi posodobite podatke o računu, da se bodo ujemali z dokumenti.

Unincorporated partnerships also need to provide the following details about the business:

  • Registered business name: The legal business name as shown on documentation.
  • VAT number: Your VAT registration number, if applicable.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as shown on documentation.

Shopify banking partners verify your information by comparing it against government registries in Poland. Pay careful attention to case, punctuation, and symbols.

If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name and business address listed in your account match exactly with the information on the document. Update the information in your account to match the document if necessary. Review the list of acceptable business documents.

You must additionally list any other people who are owners or partners. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Lastniki, ki jih navedete, se morajo ujemati z lastniki, navedenimi v državnem poslovnem registru. Če je zaznano neskladje, boste morali dokončati postopek potrjevanja s klikom na gumb »Podpiši« ali pa predložiti dokument z dokazilom o lastništvu. Podpis potrdila je hiter in preprost, če pa raje predložite dokument, zagotovite, da se imena lastnikov, navedenih v vašem računu, natančno ujemajo z lastniki, navedenimi na dokumentu. Po potrebi posodobite podatke o računu, da se bodo ujemali z dokumentom. Če je vaše podjetje v lasti holdinga (v celoti ali delno), za dokončanje preverjanja podpišite potrdilo.

Incorporated non-profits

A non-profit (NPO) is an entity that's established for purposes other than generating profit for its shareholders. Its primary mission is to serve a public or community benefit. Incorporated non-profits have registered for commercial purposes and obtained a REGON number.

Incorporated non-profits must assign either a director or an executive with decision-making power as their account representative. The account representative must provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Job title: The job title you hold with the business.
  • Equity: If applicable, the equity percentage you own of the business.

Če vaših podatkov ni mogoče samodejno preveriti, boste prejeli zahtevo za preverjanje identitete. Če so kateri koli vaši podatki, na primer ime, datum rojstva ali domači naslov, napačni, morate posodobiti podatke o računu.

Če so podatki pravilni in še vedno prejmete zahtevo za preverjanje, jo lahko rešite tako, da izvedete eno od naslednjih nalog:

  • Potrdite svojo identiteto s selfijem in veljavno osebno izkaznico s fotografijo.
  • V skrbniku Shopify kot ločena dokumenta naložite dokazilo o identiteti in dokazilo o naslovu .
    • Podatki na dokumentih se morajo natančno ujemati s tistimi, ki ste jih vnesli v račun. Po potrebi posodobite podatke o računu, da se bodo ujemali z dokumenti.

Incorporated non-profits also need to provide the following details about the business:

  • Registered business name: The legal business name as shown in the national business register.
  • REGON number (Rejestr Gospodarki Narodowej): The business's REGON number as shown in the national business register.
  • VAT number: Your VAT registration number, if applicable.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as shown in the national business register.

Shopify banking partners verify your information by comparing it against government registries in Poland. Pay careful attention to case, punctuation, and symbols.

If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, REGON number, and business address listed in your account match exactly with the information on the document. Update the information in your account to match the document if necessary. Review the list of acceptable business documents.

You must additionally list any other people who are on your board of directors or who are key decision makers. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Direktorji, ki jih navedete, se morajo ujemati z direktorji, navedenimi v državnem poslovnem registru. Če je zaznano neskladje, boste morali dokončati postopek potrjevanja s klikom na gumb »Podpiši« ali pa predložiti dokument z dokazilom o direktorstvu. Podpis potrdila je hiter in preprost, če pa raje predložite dokument, zagotovite, da se imena direktorjev, navedenih v vašem računu, natančno ujemajo z direktorji na dokumentu. Po potrebi posodobite podatke o računu, da se bodo ujemali z dokumentom.

Unincorporated non-profits

A non-profit (NPO) is an entity that's established for purposes other than generating profit for its shareholders. Its primary mission is to serve a public or community benefit. An unincorporated non-profit doesn't have a REGON number, but has registered with local courts and has non-profit status.

Unincorporated non-profits must assign a key decision maker or organizer as their account representative, and mark that person as an executive. The account representative must provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Job title: The job title you hold with the business.
  • Equity: If applicable, the equity percentage you own of the business.

Če vaših podatkov ni mogoče samodejno preveriti, boste prejeli zahtevo za preverjanje identitete. Če so kateri koli vaši podatki, na primer ime, datum rojstva ali domači naslov, napačni, morate posodobiti podatke o računu.

Če so podatki pravilni in še vedno prejmete zahtevo za preverjanje, jo lahko rešite tako, da izvedete eno od naslednjih nalog:

  • Potrdite svojo identiteto s selfijem in veljavno osebno izkaznico s fotografijo.
  • V skrbniku Shopify kot ločena dokumenta naložite dokazilo o identiteti in dokazilo o naslovu .
    • Podatki na dokumentih se morajo natančno ujemati s tistimi, ki ste jih vnesli v račun. Po potrebi posodobite podatke o računu, da se bodo ujemali z dokumenti.

Unincorporated non-profits also need to provide the following details about the business:

  • Registered business name: The legal business name as shown on documentation.
  • VAT number: Your VAT registration number, if applicable.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as shown on documentation.

Shopify banking partners verify your information by comparing it against government registries in Poland. Pay careful attention to case, punctuation, and symbols.

If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name and business address listed in your account match exactly with the information on the document. Update the information in your account to match the document if necessary. Review the list of acceptable business documents.

You must additionally list any other people who are on your board of directors or who are key decision makers. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Direktorji, ki jih navedete, se morajo ujemati z direktorji, navedenimi v državnem poslovnem registru. Če je zaznano neskladje, boste morali dokončati postopek potrjevanja s klikom na gumb »Podpiši« ali pa predložiti dokument z dokazilom o direktorstvu. Podpis potrdila je hiter in preprost, če pa raje predložite dokument, zagotovite, da se imena direktorjev, navedenih v vašem računu, natančno ujemajo z direktorji na dokumentu. Po potrebi posodobite podatke o računu, da se bodo ujemali z dokumentom.

Acceptable document types

This section explains which documents you can use to verify your identity and business details.

Identity documents

The following documents are accepted as proof of identity. The name and date of birth on your Shopify Payments account must be updated to match the information shown in the identity document you're providing. The documents must be valid and must not be expired.

  • Passport
  • Driving license
  • Identity card
  • Residence permit (photographs of the front and back are required)

Address documents

The following documents are accepted as proof of address. The name and address on your Shopify Payments account must be updated to match the information displayed in the address documents that you're providing.

  • Utility Bills (dated within the last 6 months)
  • Financial account statements (dated within the last 6 months)
  • Dokument o zameldowaniu (Residence address certificate)
  • Deklaracja podatkowa (Tax return)
  • Dokument o zameldowaniu na pobyt czasowy (Temporary residence registration certificate)
  • Government issued letters (dated within the last 6 months)

Business verification documents

The following documents are accepted for business verification. They must clearly display the legal entity name, REGON number, and address of your business. The details on your Shopify Payments account must be updated to match the information displayed in the documents that you're providing.

  • Odpis z Krajowego Rejestru Sądowego - KRS + REGON
  • Numer Krajowego Rejestru Sądowego (KRS) (National Court Register number)
  • Zaświadczenie o numerze identyfikacyjnym REGON (REGON certificate)

Dokumenti o lastništvu

Naslednji dokumenti so sprejeti kot dokazilo o lastništvu, če je na njih navedeno ime pravne osebe vašega podjetja in vsa polna imena lastnikov podjetja.

  • Register končnih materialnih porabnikov (Rejestr Beneficjentów Rzeczywistych)
  • Akt o ustanovitvi (Akt założycielski)
  • Letna poročila (Sprawozdanie roczne)
  • Letne davčne napovedi (Zgłoszenie roczne)
  • Potrdilo o statusu podjetja (Wypis z Krajowego Rejestru Sądowego)
  • Registracijski dokument (Dokument rejestracyjny)
  • Potrdilo o trenutnih podatkih (Zaświadczenie o aktualnych danych)

Vsak materialni porabnik, naveden v vaši dokumentaciji, mora biti naveden tudi v vašem računu Shopify Payments in imeti dodeljeno vlogo »Lastnik«. Materialni porabnik je opredeljen kot oseba, ki ima v lasti 25 % ali več lastniškega kapitala podjetja. Po potrebi posodobite podatke v računu, da se bodo ujemali z dokumentom.

Če vaše podjetje nima materialnih porabnikov, boste morali namesto tega preveriti svoje direktorje. V teh primerih so ustrezni dokumenti z zgornjega seznama. Vsak direktor, naveden v vaši dokumentaciji, mora biti naveden tudi v vašem računu Shopify Payments in imeti dodeljeno vlogo »Direktor«. Po potrebi posodobite podatke v računu, da se bodo ujemali z dokumentom.

Če je vaše podjetje v lasti holdinga, raje dokončajte postopek digitalnega potrjevanja s pritiskom na gumb »Podpiši«.

Ensuring documentation compliance

Pri predložitvi dokumentov se prepričajte, da ti izpolnjujejo potrebna merila. Za zagotovitev skladnosti preglejte naslednje smernice:

  • Natančnost: Prepričajte se, da se podatki na dokumentih ujemajo s tistimi, ki ste jih vnesli v svoj račun za Shopify Payments. Po potrebi posodobite račun, da se bo ujemal z dokumenti.
  • Jasnost in čitljivost: Poskrbite, da so vaši dokumenti jasni in dovolj veliki za branje. Prepričajte se, da je na fotografiji viden celoten dokument.
  • Celovitost: Prepričajte se, da so na dokumentu vidni vsi potrebni podatki. Preglejte sprejemljive vrste dokumentov na tej strani in preverite, kateri podatki morajo biti vključeni na dokumentu.
  • Izvirna dokumentacija: Z digitalnim fotoaparatom ali telefonom naredite izvirno fotografijo dokumenta. Dokumentov ne fotokopirajte in ne skenirajte, prav tako ne ustvarjajte posnetkov zaslona. Fotografij dokumentov ne prilepite v druge dokumente. Ne fotografirajte računalniških zaslonov ali natisnjenih kopij.
    • Če vam je bil dokument izdan digitalno, predložite datoteko PDF z vsemi stranmi, kot vam je bila prvotno izdana, in sicer brez kakršnih koli sprememb.
  • Veljavnost: Prepričajte se, da ID-jem s fotografijo ni potekla veljavnost in da je dokazilo o naslovu nedavno izdano. Če pošiljate dokazilo o registraciji podjetja, mora biti to še vedno aktivno registrirano in v dobrem stanju.

Troubleshooting common issues

Before contacting Shopify Support, review the following common onboarding issues and their solutions.

I'm a partnership being asked for a REGON number, but I don't have one

If you're a partnership in Poland being asked for a REGON number, but you don't have one, then you're set up as the incorrect business type. If you're in the process of setting up your Shopify Payments account, then update the business type to unincorporated partnership.

Če ste že nastavili račun in se od vas med postopkom preverjanja zahteva številka REGON, lahko posodobite vrsto podjetja, tako da obiščete Nastavitve > Splošno. Kliknite tri pike poleg podrobnosti podjetja in nato kliknite »Uredi«. Če imate pri posodabljanju vrste podjetja kakršne koli težave, se za pomoč obrnite na podporo za Shopify.

Moj dokument je bil zavrnjen.

Prepričajte se, da se podatki v vašem računu natančno ujemajo z vašim dokumentom, in po potrebi posodobite račun. Če so vaši dokumenti še vedno zavrnjeni, si oglejte naslednje razdelke na tej strani:

Mojega naslova ni mogoče samodejno preveriti.

Pri storitvi Shopify Payments za Poljsko velja, da boste v primeru, če vašega naslova ni mogoče samodejno preveriti, pozvani, da opravite postopek s selfijem ali predložite dokument z dokazilom o naslovu.

Priporočamo, da opravite postopek s selfijem: oseba, katere preverjanje je potrebno, lahko klikne gumb »Selfi« ter fotografira svojo osebno izkaznico s fotografijo in sebe, da se preveri. To lahko stori namesto predložitve dokumenta z dokazilom o naslovu.

Če raje ročno predložite dokument, lahko to storite namesto tega. Dokumenti z dokazilom o naslovu morajo vsebovati vaše polno ime in domači naslov ter morajo biti ena od tukaj prikazanih vrst dokumentov. Prav tako morate zagotoviti naslednje:

  1. Zagotovite, da se naslov, ki ste ga vnesli v račun Shopify Payments, natančno ujema z naslovom na vašem dokumentu z dokazilom o naslovu.
  2. Po potrebi posodobite podatke v računu, da se bodo ujemali z dokumentom.
  3. Naložite jasno fotografijo dokumenta z dokazilom o naslovu.
  4. Zagotovite, da dokument, ki ga nalagate, prikazuje vaše polno ime. Če imate na primer račun za komunalne storitve na tuje ime, boste morali predložiti drug dokument.
Podatkov o lastniku ni mogoče preveriti.

Pri storitvi Shopify Payments za Poljsko morate vnesti lastnike tako, da se navedena imena ujemajo z lastniki vašega podjetja, navedenimi v državnem poslovnem registru. Priporočamo, da podatke o lastnikih poiščete v registru in imena vnesete točno tako, kot so tam navedena. Če nimate lastnikov, morate v računu namesto tega navesti vse svoje direktorje.

Če ste to storili in vašega lastništva ali direktorstva še vedno ni mogoče preveriti, priporočamo, da na strani za preverjanje kliknete gumb »Podpiši«, da digitalno potrdite pravilnost posredovanih podatkov. Ta postopek je hiter in preprost.

Če želite, lahko namesto postopka potrjevanja predložite dokument, ki potrjuje, kdo so vaši lastniki ali direktorji. Podatki o lastniku in/ali direktorju, ki jih vnesete v račun Shopify Payments, se morajo ujemati s podatki v dokumentaciji, ki jo naložite. Če je lastnik/direktor naveden v vaši dokumentaciji, vendar ni dodan v vaš račun Shopify Payments, morate to osebo dodati v račun in ji dodeliti vlogo »Lastnik« in/ali »Direktor«. Seznam vrst dokumentov, ki jih lahko predložite za preverjanje lastništva, je na voljo tukaj.

Zagotoviti morate, da se lastniki in direktorji v vašem računu 1 : 1 ujemajo z vašo dokumentacijo. Ne navajajte dodatnih lastnikov/direktorjev, ki niso prikazani na vaših dokumentih.

Podatkov o mojem podjetju ni mogoče preveriti.

Bančni partnerji družbe Shopify preverijo podatke o vašem podjetju s primerjavo z državnimi registri na Poljskem. Če vašega podjetja ni mogoče preveriti, preverite naslednje podatke:

  • Prepričajte se, da se registrirano ime vašega podjetja popolnoma ujema z imenom v državnih poslovnih registrih, vključno z uporabo velikih in malih črk, ločili in simboli.
  • Prepričajte se, da je vaša številka REGON pravilna.
  • Prepričajte se, da se vaš naslov podjetja ujema z naslovom, ki je naveden v državnem poslovnem registru.

Če vaših podatkov še vedno ni mogoče preveriti, boste morda morali predložiti dokument za preverjanje podjetja. Prepričajte se, da se podatki na vašem dokumentu ujemajo s podatki, ki ste jih vnesli v svoj račun za Shopify Payments.

I'm a sole proprietorship. How do I enter my business information and REGON number?

For the purposes of business and identity verification, only the personal information of the owner is required if you're a sole proprietorship. Select the business type "Individual" accordingly.

If you're a sole proprietorship, then don't attempt to sign up as a different business type. You might have difficulty passing verification.

Nimam številke REGON in nisem fizična oseba ali samostojni podjetnik.

Če nimate številke REGON, lahko za vrsto podjetja izberete samo osebno družbo brez pravne osebnosti ali neprofitno organizacijo brez pravne osebnosti. Še vedno morate predložiti dokumentacijo, ki dokazuje, da je vaše podjetje registrirano kot ta vrsta podjetja na Poljskem.

If neither of these business types fits your business, then you should select "Individual" and assign a key decision maker or owner as the account representative.

Frequently asked questions

Review the following frequently asked questions about Shopify Payments requirements in Poland.

Why do you need my photo ID and proof of address if I'm a company/partnership/non-profit?

Even if you're entered as a company, partnership, or non-profit, our banking partners are required by regulatory laws in Poland to verify the identities of the people associated with the business, including their identities and where they're located.

I'm a citizen of Poland, but I don't currently live there. Can I use Shopify Payments Poland?

If your business type is individual, then you're required to live in Poland to be eligible for Shopify Payments Poland. If you don't currently live in Poland, then you should instead create a Shopify Payments account for the region you do live in.

Update your store address to your current location. If your location is eligible for Shopify Payments, then you can create a Shopify Payments account for that region instead.

If you're a type of partnership, company, or non-profit, then you're not required to personally live in Poland, but your business is required to be registered there and have a Polish business address. If you need help, then contact Shopify Support.

I'm a publicly traded company in Poland. Which business type should I pick?

Izberite zasebno gospodarsko družbo. Za namene preverjanja podjetja je postopek za javna in zasebna podjetja enak. V obrazcu za nastavitev računa lahko preskočite razdelek, v katerem morate dodati lastnike. Če nimate nobenega materialnega porabnika, vam ga ni treba navesti.

Če ste javna delniška družba na Poljskem, ste že nastavili račun Shopify Payments in se zdaj v okviru postopka preverjanja od vas zahtevajo podatki o lastništvu, posodobite podatke o lastništvu, tako da bo razvidno, da nimate lastnikov. Odstranite vlogo »Lastnik« pri vseh navedenih osebah in namesto tega zagotovite, da so vsi vaši direktorji navedeni v računu ter imajo dodeljeno vlogo »Direktor«.

Morda boste morali potrditi pravilnost navedenega direktorstva. Če lahko potrdite, da so podatki pravilni, kliknite gumb »Podpiši«, da digitalno potrdite navedene podatke.

Če imate pri tem postopku kakršne koli težave, se za pomoč obrnite na podporo za Shopify.

Kako posodobim podatke računa Shopify Payments?

Če ste trenutno pozvani k preverjanju računa, lahko svoje podatke posodobite na strani za preverjanje in hkrati predložite vse zahtevane dokumente.

Izven postopka preverjanja lahko lastnik računa trgovine te podatke posodobi v razdelku Nastavitve > Splošno > Podatki o podjetju. Kliknite tri pike poleg poslovnega subjekta in nato »Uredi«, da posodobite podatke o podjetju, vključno z vrsto podjetja.

Upoštevajte, da se vse spremembe, ki jih vnesete tukaj, samodejno pošljejo našim bančnim partnerjem v pregled, novi podatki pa so ponovno preverjeni v njihovem postopku preverjanja. Lahko se zgodi, da bodo spremembe preverjene samodejno, morda pa boste morali predložiti tudi podporno dokumentacijo.

Če imate pri tem postopku kakršne koli težave, se za pomoč obrnite na podporo za Shopify.

Kaj se zgodi, če zamudim rok za preverjanje?

Vaša izplačila bodo začasno zaustavljena, dokler postopek preverjanja ne bo zaključen. Ko poteče prvi rok in so izplačila začasno zaustavljena, se lahko prikaže drugi rok, ki označuje, kdaj bo začasno zaustavljena tudi vaša možnost sprejemanja naročil prek storitve Shopify Payments.

Vse te zaustavitve so začasne in bodo samodejno odpravljene, ko opravite preverjanje. Svoje roke si lahko ogledate na skrbniški plošči.

Od junija 2026 imajo popolnoma novi poljski računi Shopify Payments na voljo 90 dni od obdelave prvega naročila za dokončanje preverjanja. Če preteče 90 dni, bodo vsa naročila, ki ste jih obdelali prek storitve Shopify Payments, morda samodejno povrnjena.

To velja le za evropske države in zgolj za popolnoma nove račune, ustvarjene junija 2026 ali pozneje. Če to velja za vas, bodo opozorila lastniku vašega računa sporočila, kdaj lahko pričakuje obdelavo povračil.

Before you contact Shopify Support about Shopify Payments in Poland

Before reaching out to Shopify Support, gather the following information to help resolve your issue faster:

  • Screenshots of any error messages you received (censor sensitive information like bank account numbers)
  • The business type you selected during setup
  • Your REGON number, if applicable
  • The specific step where you encountered the issue
  • The browser and device you're using
  • Your bank account details (country, currency, account type) without sharing the full account number
  • Any documents you've uploaded and when you uploaded them

Having this information ready helps Shopify Support assist you more efficiently.