Bank account and personal information requirements for using Shopify Payments in Luxembourg

Before using Shopify Payments in Luxembourg, you need to understand the requirements that are in place to comply with regulations and to prevent financial crimes. Personal information is collected to verify your identity and business details, and certain types of documentation are accepted for this purpose.

Requirements for using Shopify Payments in Luxembourg

Before you use Shopify Payments in Luxembourg, ensure that you meet the following requirements:

Eligible business types: Certain types of businesses and services aren't permitted to use Shopify Payments. To determine whether your business is eligible, refer to the list of prohibited business types for Luxembourg in the Shopify Payments Terms of Service.
Bank account requirements: Your bank account must meet the following requirements before you can connect it to Shopify Payments:
- The bank account must be in EUR currency.
- The bank account must be eligible for Single Euro Payments Area (SEPA) transfers.
- The bank account must have an International Bank Account Number (IBAN) that starts with any of the following country codes: AT, BE, BG, CH, CY, DE, DK, EE, ES, FI, FR, GB, GI, GR, HR, HU, IE, IT, LT, LU, LV, MT, NL, NO, PL, PT, RO, SE, or SI.

Unsupported bank account types

Certain bank account types aren't compatible with Shopify Payments. The following account types aren't supported:

Checking accounts that accept only wire transfers: These accounts don't work with Shopify Payments.
Savings accounts: Savings accounts can't be used for Shopify Payments payouts.
Flex-currency accounts: Accounts that support multiple currencies simultaneously aren't supported.
Money transfer services: Services that mimic bank accounts, such as some fintech platforms, can't be used with Shopify Payments.

Čeprav so podprti virtualni računi zunaj storitve Shopify, lahko pri teh računih pride do več neuspelih izplačil.

Če želite potrditi, ali lahko vaš račun sprejme vrsto prenosa, ki je navedena za vašo regijo, se obrnite na svojo banko.

Purpose of collecting information

Shopify in njegovi bančni partnerji morajo v skladu s predpisi v Luksemburgu, namenjenimi preprečevanju finančnega kriminala, zbrati in preveriti podatke o vas in vašem podjetju. Ker se lokalna pravila in predpisi spreminjajo, vas lahko Shopify in njegovi bančni partnerji v času trajanja vašega računa Shopify Payments prosijo za dodatne informacije.

The information that's collected is used to confirm the identity of the business, the identities of individuals linked to the business, and the nature of the relationship between the two.

Shopify vam dokumentacije nikoli ne pošilja po pošti. Vsi pomembni dokumenti ali sporočila so poslani po e-pošti ali pa so lastniku trgovine na voljo v digitalni obliki na strani Nastavitve > Uporabniki v skrbniku Shopify.

Review Shopify's Privacy Policy to learn about how your information is kept confidential and safe.

Required personal and business information for activating Shopify Payments in Luxembourg

Ensure that you correctly identify your business type because it determines the information that you need to provide.

If you haven't registered with any government agency, or you have registered but run the business as a sole trader (including sole proprietorships and the self-employed), then select the Individual / Sole trader business type.

If you have registered your business and have an RCS number (Registre de Commerce et des Sociétés), then select your business type based on the following guidance:

Partnerships with RCS numbers (SENC, SCS, SCSp) must select the registered partnership business type.
Non-profit organizations with RCS numbers (ASBL, foundations) must select the registered non-profit business type.
All other businesses with RCS numbers must select the registered company business type. Common examples are SARL, SAS, and SCA.

If you have a registered business, but don't have an RCS number, then select your business type based on the following guidance:

Partnerships without RCS numbers must select the unregistered partnership business type.
Non-profit organizations and charities that don't have RCS numbers must select the unregistered non-profit business type.

If you're not sure what business type to pick, then contact Shopify Support for help with selecting the right one.

Individuals / Sole traders

Individuals are single owner businesses that haven't registered with the government and are doing business privately. Sole traders are single owner businesses who are registered with the government under their personal information. Both are businesses that are owned and controlled by one individual living in Luxembourg. This includes freelancers and self-employed small business operators.

These business types are treated the same way and must provide the same information. Individuals and sole traders must provide:

Legal first and last name: Your full legal name as it appears on government-issued documentation.
Date of birth: Your birth date.
Email address: A valid and active email address.
Phone number: A valid and active phone number.
Residential address in Luxembourg: Your home address, matching your documentation.

Če vaših podatkov ni mogoče samodejno preveriti, boste prejeli zahtevo za preverjanje identitete. Če so kateri koli vaši podatki, kot so ime, datum rojstva ali domači naslov, napačni, posodobite podatke o računu.

Če so podatki pravilni, a kljub temu prejmete zahtevo za preverjanje, lahko to zahtevo rešite tako, da izvedete eno od naslednjih nalog:

Potrdite svojo identiteto tako, da posnamete selfi z veljavnim osebnim dokumentom s fotografijo.
Naložite ločena dokumenta za dokazilo o identiteti in dokazilo o naslovu v skrbniku Shopify.
- Podatki na vaših dokumentih se morajo popolnoma ujemati s podatki, ki jih vnesete v račun. Po potrebi posodobite podatke o računu, da se bodo ujemali z dokumenti.

Registered company (SARL, SAS, SCA)

A registered company is a business whose equity is divided into shares, owned by shareholders. A company is considered its own legal entity, separate from the people who run it. They typically also have a board of directors.

Registered companies must assign either a beneficial owner or an executive with decision-making power as their account representative. The account representative must provide the following information:

Legal first and last name: Your full legal name as it appears on government-issued documentation.
Date of birth: Your birth date.
Email address: A valid and active email address.
Phone number: A valid and active phone number.
Residential address: Your home address, matching your documentation.
Job title: The job title you hold with the business.
Equity: If applicable, the equity percentage you own of the business.

Če so podatki pravilni, a kljub temu prejmete zahtevo za preverjanje, lahko to zahtevo rešite tako, da izvedete eno od naslednjih nalog:

Potrdite svojo identiteto tako, da posnamete selfi z veljavnim osebnim dokumentom s fotografijo.
Naložite ločena dokumenta za dokazilo o identiteti in dokazilo o naslovu v skrbniku Shopify.
- Podatki na vaših dokumentih se morajo popolnoma ujemati s podatki, ki jih vnesete v račun. Po potrebi posodobite podatke o računu, da se bodo ujemali z dokumenti.

Registered companies also need to provide the following details about the business:

Registered business name: The legal business name as shown in the government's business registry.
RCS number (Registre de Commerce et des Sociétés): The business's RCS number as shown in the government's business registry.
VAT number: Your VAT registration number, if applicable.
Business phone number: An active contact phone number for the business.
Business address: The official registered address of the business as shown in the government's business registry.

Shopify banking partners verify your information by comparing it against government registries in Luxembourg. Pay careful attention to case, punctuation, and symbols.

If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, RCS number, and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document if necessary. Review the list of acceptable business documents.

You must additionally list any other people who are beneficial owners of the company. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Lastniki, ki jih navedete, se morajo ujemati z lastniki, navedenimi v državnem poslovnem registru. Če je zaznano neujemanje, boste morali dokončati postopek izjave s klikom gumba Podpiši ali predložiti dokument z dokazilom o lastništvu. Podpis izjave je najhitrejši način za odpravo neujemanja, a če raje predložite dokument, se prepričajte, da se imena lastnikov, navedena v vašem računu, popolnoma ujemajo z lastniki na vašem dokumentu. Po potrebi posodobite podatke v svojem računu, da se bodo ujemali z vašim dokumentom. Če je vaše podjetje (v celoti ali delno) v lasti holdinške družbe, podpišite izjavo, da dokončate preverjanje.

Če vaše podjetje nima lastnikov, boste morali podpisati izjavo ali namesto tega predložiti dokument, ki potrjuje vaše direktorje. Če raje predložite dokument, se prepričajte, da se imena direktorjev, navedena v vašem računu, popolnoma ujemajo z direktorji na vašem dokumentu. Po potrebi posodobite podatke v svojem računu, da se bodo ujemali z vašim dokumentom.

Registered partnerships (SENC, SCS, SCSp)

A registered partnership is a business owned by at least two partners, who have registered for commercial activity and obtained an RCS number. Registered partnerships have equity, and the partnership is its own entity, separate from the owners.

Registered partnerships must designate an owner or partner as the account representative of their Shopify Payments account. The account representative must provide the following information:

Legal first and last name: Your full legal name as it appears on government-issued documentation.
Date of birth: Your birth date.
Email address: A valid and active email address.
Phone number: A valid and active phone number.
Residential address: Your home address, matching your documentation.
Job title: The job title you hold with the business.
Equity: If applicable, the equity percentage you own of the business.

Če so podatki pravilni, a kljub temu prejmete zahtevo za preverjanje, lahko to zahtevo rešite tako, da izvedete eno od naslednjih nalog:

Potrdite svojo identiteto tako, da posnamete selfi z veljavnim osebnim dokumentom s fotografijo.
Naložite ločena dokumenta za dokazilo o identiteti in dokazilo o naslovu v skrbniku Shopify.
- Podatki na vaših dokumentih se morajo popolnoma ujemati s podatki, ki jih vnesete v račun. Po potrebi posodobite podatke o računu, da se bodo ujemali z dokumenti.

Registered partnerships also need to provide the following details about their business:

Registered business name: The legal business name as shown in the government's business registry.
RCS number (Registre de Commerce et des Sociétés): The business's RCS number as shown in the government's business registry.
VAT number: Your VAT registration number, if applicable.
Business phone number: An active contact phone number for the business.
Business address: The official registered address of the business as shown in the government's business registry.

Shopify banking partners verify your information by comparing it against government registries in Luxembourg. Pay careful attention to case, punctuation, and symbols.

If the information you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, RCS number, and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document if necessary. Review the list of acceptable business documents.

You must additionally list any other people who are owners or partners. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Unregistered partnerships

An unregistered partnership is a business owned by at least two partners, who haven't registered for an RCS number, but who have a partnership agreement. The owners are considered the legal entity in this case, and the business is not a separate entity.

Unregistered partnerships must designate an owner as the account representative of their Shopify Payments account. The account representative must provide the following information:

Legal first and last name: Your full legal name as it appears on government-issued documentation.
Date of birth: Your birth date.
Email address: A valid and active email address.
Phone number: A valid and active phone number.
Residential address: Your home address, matching your documentation.
Job title: The job title you hold with the business.
Equity: If applicable, the equity percentage you own of the business.

Če so podatki pravilni, a kljub temu prejmete zahtevo za preverjanje, lahko to zahtevo rešite tako, da izvedete eno od naslednjih nalog:

Potrdite svojo identiteto tako, da posnamete selfi z veljavnim osebnim dokumentom s fotografijo.
Naložite ločena dokumenta za dokazilo o identiteti in dokazilo o naslovu v skrbniku Shopify.
- Podatki na vaših dokumentih se morajo popolnoma ujemati s podatki, ki jih vnesete v račun. Po potrebi posodobite podatke o računu, da se bodo ujemali z dokumenti.

Unregistered partnerships also need to provide the following details about their business:

Registered business name: The legal business name as shown on documentation.
VAT number: Your VAT registration number, if applicable.
Business phone number: An active contact phone number for the business.
Business address: The official registered address of the business as shown on documentation.

Shopify banking partners verify your information by comparing it against government registries in Luxembourg. Pay careful attention to case, punctuation, and symbols.

If the information you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document if necessary. Review the list of acceptable business documents.

Registered non-profits (ASBL, foundations)

A non-profit (NPO) is an entity that's established for purposes other than generating profit for its shareholders. Its primary mission is to serve a public or community benefit. Registered non-profits have registered for commercial purposes and obtained an RCS number.

Registered non-profits must assign either a director or an executive with decision-making power as their account representative. The account representative must provide the following information:

Legal first and last name: Your full legal name as it appears on government-issued documentation.
Date of birth: Your birth date.
Email address: A valid and active email address.
Phone number: A valid and active phone number.
Residential address: Your home address, matching your documentation.
Job title: The job title you hold with the business.
Equity: If applicable, the equity percentage you own of the business.

Če so podatki pravilni, a kljub temu prejmete zahtevo za preverjanje, lahko to zahtevo rešite tako, da izvedete eno od naslednjih nalog:

Potrdite svojo identiteto tako, da posnamete selfi z veljavnim osebnim dokumentom s fotografijo.
Naložite ločena dokumenta za dokazilo o identiteti in dokazilo o naslovu v skrbniku Shopify.
- Podatki na vaših dokumentih se morajo popolnoma ujemati s podatki, ki jih vnesete v račun. Po potrebi posodobite podatke o računu, da se bodo ujemali z dokumenti.

Registered non-profits also need to provide the following details about their business:

Registered business name: The legal business name as shown in the government's business registry.
RCS number (Registre de Commerce et des Sociétés): The business's RCS number as shown in the government's business registry.
VAT number: Your VAT registration number, if applicable.
Business phone number: An active contact phone number for the business.
Business address: The official registered address of the business as shown in the government's business registry.

Shopify banking partners verify your information by comparing it against government registries in Luxembourg. Pay careful attention to case, punctuation, and symbols.

You must additionally list any other people who are on your board of directors or who are key decision makers. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Direktorji, ki jih navedete, se morajo ujemati z direktorji, navedenimi v državnem poslovnem registru. Če je zaznano neujemanje, boste morali dokončati postopek izjave s klikom gumba Podpiši ali predložiti dokument z dokazilom o direktorstvu. Podpis izjave je najhitrejši način za odpravo neujemanja, a če raje predložite dokument, se prepričajte, da se imena direktorjev, navedena v vašem računu, popolnoma ujemajo z direktorji na vašem dokumentu. Po potrebi posodobite podatke v svojem računu, da se bodo ujemali z vašim dokumentom.

Unregistered non-profits

A non-profit (NPO) is an entity that's established for purposes other than generating profit for its shareholders. Its primary mission is to serve a public or community benefit. An unregistered non-profit doesn't have an RCS number, but has registered with local courts and has non-profit status.

Unregistered non-profits must assign a key decision maker or organizer as their account representative, and mark that person as an executive. The account representative must provide the following information:

Legal first and last name: Your full legal name as it appears on government-issued documentation.
Date of birth: Your birth date.
Email address: A valid and active email address.
Phone number: A valid and active phone number.
Residential address: Your home address, matching your documentation.
Job title: The job title you hold with the business.
Equity: If applicable, the equity percentage you own of the business.

Če so podatki pravilni, a kljub temu prejmete zahtevo za preverjanje, lahko to zahtevo rešite tako, da izvedete eno od naslednjih nalog:

Potrdite svojo identiteto tako, da posnamete selfi z veljavnim osebnim dokumentom s fotografijo.
Naložite ločena dokumenta za dokazilo o identiteti in dokazilo o naslovu v skrbniku Shopify.
- Podatki na vaših dokumentih se morajo popolnoma ujemati s podatki, ki jih vnesete v račun. Po potrebi posodobite podatke o računu, da se bodo ujemali z dokumenti.

Unregistered non-profits also need to provide the following details about their business:

Registered business name: The legal business name as shown on documentation.
VAT number: Your VAT registration number, if applicable.
Business phone number: An active contact phone number for the business.
Business address: The official registered address of the business as shown on documentation.

Shopify banking partners verify your information by comparing it against government registries in Luxembourg. Pay careful attention to case, punctuation, and symbols.

If the information you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document if necessary. Review the list of acceptable business documents.

Acceptable document types

This section explains which documents you can use to verify your identity and business details.

Identity documents

The following documents are accepted as proof of identity. The name and date of birth on your Shopify Payments account must be updated to match the information shown in the identity document you're providing. The documents must be valid and must not be expired.

Passeport / Reisepass (Passport)
Permis de conduire / Führerschein (Driver's license) - Photographs of the front and back are required.
Carte d'identité / Personalausweis (Identity card) - Photographs of the front and back are required.
Permis de conduire local / Aufenthaltserlaubnis (Residence permit ID) - Photographs of the front and back are required.

Address documents

The name and address on your Shopify Payments account must be updated to match the information displayed in the address documents that you're providing. The following documents are accepted as proof of address:

Facture d'un service public / Stromrechnung (Utility bill) - dated within the last 6 months
Déclaration d'une institution financière / Erklärung eines Finanzinstituts (Statement from a financial institution) - dated within the last 6 months
Lettre émise par le gouvernement / Regierungsschreiben (dopis državnega organa) – izdano v zadnjih 12 mesecih
Carte d'identité / Personalausweis (Identity card with home address)

Business verification documents

The following documents are accepted for business verification. They must clearly display the legal entity name, RCS number, and address of your business. The details on your Shopify Payments account must be updated to match the information displayed in the documents that you're providing:

License commerciale / Handelslizenz (obrtno dovoljenje)
Publication des statuts / Veröffentlichung der Satzung (Memorandum / Publication of articles of association)
Immatriculation à la TVA / Umsatzsteuerregistrierung (VAT registration)

Dokumenti o lastništvu

Kot dokazilo o lastništvu ali direktorstvu so sprejeti naslednji dokumenti, pod pogojem, da je na njih prikazano ime pravne osebe vašega podjetja ter vsa polna imena lastnikov ali direktorjev vašega podjetja.

Comptes annuels (Letna poročila)
Déclaration annuelle (Letne napovedi)
Acte de constitution (Akt o ustanovitvi)
Registre des bénéficiaires effectifs (Register končnih materialnih porabnikov)

Vsak materialni porabnik, naveden v vaši dokumentaciji, mora biti naveden tudi v vašem računu Shopify Payments in mu mora biti dodeljena vloga lastnika. Materialni porabnik je opredeljen kot oseba, ki ima v lasti vsaj 25 % kapitala podjetja. Po potrebi posodobite podatke v svojem računu, da se bodo ujemali z dokumentom.

Če vaše podjetje nima materialnih porabnikov, boste morali namesto tega preveriti svoje direktorje. V teh primerih so ustrezni enaki dokumenti, kot so navedeni zgoraj. Vsak direktor, naveden v vaši dokumentaciji, mora biti naveden tudi v vašem računu Shopify Payments in mu mora biti dodeljena vloga direktorja. Po potrebi posodobite podatke v svojem računu, da se bodo ujemali z dokumentom.

Če je vaše podjetje v lasti holdinške družbe, najprej preverite, ali so lastniki in direktorji pravilno vneseni, in nato raje zaključite postopek digitalne izjave s pritiskom gumba Podpiši.

Ensuring documentation compliance

Pri predložitvi dokumentov se prepričajte, da ti izpolnjujejo potrebne kriterije. Preverite naslednje smernice za zagotavljanje skladnosti:

Točnost: Prepričajte se, da se podatki na dokumentih ujemajo s tistimi, ki ste jih vnesli v svoj račun Shopify Payments. Po potrebi posodobite račun, da se bo ujemal z dokumenti.
Clarity and legibility: Make sure that your documents are clear and large enough to read. Ensure the entire document is visible in the photograph.
Popolnost: Prepričajte se, da so na dokumentu vidni vsi potrebni podatki. Preverite sprejemljive vrste dokumentov, navedene na tej strani, da boste razumeli, kateri podatki morajo biti vključeni v dokument.
Original documentation: Take an original photograph of your document using a camera. Don't photocopy, scan, or screenshot your documents. Don't paste photos of documents into other documents. Don't take photos of computer screens or printouts.
- If your document was issued to you digitally, then provide the PDF file with all pages as it was originally given to you, with no alterations.
Validity: Ensure photo IDs aren't expired and that proof of address is recently issued. If providing proof of business registration, then your business should still be actively registered and in good standing.

Troubleshooting common issues

Before contacting Shopify Support, review the following common onboarding issues and their solutions.

I'm a partnership in Luxembourg being asked for an RCS number, but I don't have one.

If you're a partnership in Luxembourg being asked for an RCS number, but you don't have one, then you're set up as the incorrect business type. If you're in the process of setting up your Shopify Payments account, then update the business type to unregistered partnership.

Če ste že nastavili račun in se od vas kot del postopka preverjanja zahteva številka RCS, lahko posodobite vrsto podjetja tako, da odprete Nastavitve > Splošno. Kliknite tri pike poleg podrobnosti podjetja in nato kliknite Uredi. Če imate kakršne koli težave s posodabljanjem vrste podjetja, se za pomoč obrnite na podporo za Shopify.

I don't have an RCS number in Luxembourg, and I'm not an individual or sole trader.

Če nimate številke RCS, lahko kot vrsto podjetja izberete samo neregistrirano partnerstvo ali neregistrirano neprofitno organizacijo. Kljub temu morate predložiti dokumentacijo, ki dokazuje, da je vaše podjetje v Luksemburgu registrirano kot navedena vrsta podjetja.

If neither of these business types fits your business, then you should select Individual / Sole trader and assign a key decision maker or owner as the account representative.

Mojega naslova ni mogoče samodejno preveriti.

Pri storitvi Shopify Payments v Luksemburgu boste morali, če vašega naslova ni mogoče samodejno preveriti, dokončati postopek s selfijem ali predložiti dokazilo o naslovu.

Priporočamo, da dokončate postopek s selfijem. Posameznik, ki ga je treba preveriti, lahko klikne gumb Selfi in nato za preverjanje fotografira svoj osebni dokument s fotografijo in samega sebe. Postopek s selfijem lahko dokončate namesto predložitve dokazila o naslovu.

Če raje ročno predložite dokument, lahko namesto tega storite to. Zagotovite naslednje:

Ime in naslov na dokumentu se natančno ujemata z imenom in naslovom v vašem računu Shopify Payments.
Dokument je bil izdan v zadnjih 6 mesecih.
Dokument spada med sprejemljive vrste dokumentov o naslovu.

Predložiti morate dokument, ki prikazuje vaše ime. Na primer: če vašega imena ni na računih za komunalne storitve, na seznamu možnosti izberite in predložite drug dokument.

Podatkov o lastniku ni mogoče preveriti.

Pri storitvi Shopify Payments v Luksemburgu morate vnesti svoje lastnike, da se navedena imena ujemajo z lastniki vašega podjetja v državnem poslovnem registru. Priporočamo, da poiščete podatke o lastnikih v registru in vnesete imena točno tako, kot so tam prikazana. Če nimate lastnikov, morate namesto tega v računu navesti vse svoje direktorje.

Če ste to storili in vašega lastništva ali direktorstva še vedno ni mogoče preveriti, priporočamo, da na strani za preverjanje kliknete gumb Podpiši, da digitalno potrdite pravilnost posredovanih podatkov.

Če želite, lahko namesto postopka z izjavo predložite dokument, ki potrjuje, kdo so vaši lastniki ali direktorji. Podatki o lastnikih in direktorjih, ki jih vnesete v svoj račun Shopify Payments, se morajo ujemati s podatki na dokumentaciji, ki jo naložite. Če je lastnik ali direktor naveden na vaši dokumentaciji, ni pa dodan v vaš račun Shopify Payments, morate to osebo dodati v račun in ji dodeliti vlogo lastnika ali direktorja. Seznam vrst dokumentov, ki jih lahko predložite za preverjanje lastništva, je na voljo tukaj.

Prepričati se morate, da se lastniki in direktorji v vašem računu popolnoma ujemajo z vašo dokumentacijo. Ne navajajte dodatnih lastnikov ali direktorjev, ki niso prikazani na vaših dokumentih.

Mojih podatkov o podjetju ni mogoče preveriti.

Bančni partnerji podjetja Shopify preverijo podatke o vašem podjetju s primerjavo z državnimi registri v Luksemburgu. Če vašega podjetja ni mogoče preveriti, preglejte naslednje podatke:

Prepričajte se, da se vaše registrirano ime podjetja popolnoma ujema s tistim v državnih poslovnih registrih, vključno z velikostjo črk, ločili in simboli.
Prepričajte se, da je vaša številka RCS pravilna.
Prepričajte se, da se naslov podjetja ujema z naslovom, ki je naveden v državnem poslovnem registru.

Če vaših podatkov še vedno ni mogoče preveriti, boste morda morali predložiti dokument za preverjanje podjetja. Prepričajte se, da se podatki na dokumentu ujemajo s tistimi, ki ste jih vnesli v svoj račun Shopify Payments.

Moj dokument je bil zavrnjen.

Prepričajte se, da se podatki v vašem računu natančno ujemajo z vašim dokumentom, in po potrebi posodobite račun. Če so vaši dokumenti še vedno zavrnjeni, si oglejte naslednje razdelke na tej strani:

Sprejemljive vrste dokumentov: Sprejemljivi dokumenti in zahtevani podatki. Posnetki zaslona, izpisi in posnetki zaslona registrov niso sprejemljivi.
Zagotavljanje skladnosti dokumentacije: Zahteve glede natančnosti, jasnosti, popolnosti in veljavnosti.

Frequently asked questions

Review the following frequently asked questions about Shopify Payments requirements in Luxembourg.

Why do you need my photo ID or proof of address if I'm a company/partnership/non-profit in Luxembourg?

Even if you're entered as a company, partnership, or non-profit, our banking partners are required by regulatory laws in Luxembourg to verify the identities of the people associated with the business, including their identities and where they're located.

I'm a citizen of Luxembourg but don't currently live there. Can I use Shopify Payments Luxembourg?

If your business type is individual, then you're required to live in Luxembourg to be eligible for Shopify Payments Luxembourg. If you don't currently live in Luxembourg, then you should instead create a Shopify Payments account for the region you do live in.

Update your store address to your current location. If your location is eligible for Shopify Payments, then you can create a Shopify Payments account for that region instead.

If you're a type of partnership, company, or non-profit, then you're not required to personally live in Luxembourg, but your business is required to be registered there and have a Luxembourg business address. If you need help, then contact Shopify Support.

I'm a sole trader in Luxembourg. Can I give you my business registration?

For the purposes of business and identity verification in Luxembourg, only the personal information of the owner is required if you're a sole trader.

If you're a sole trader, then don't attempt to sign up as a different business type. You might have difficulty passing verification.

I'm a publicly traded company in Luxembourg. Which business type should I pick?

Izbrati morate registrirano podjetje. Za namene preverjanja podjetja in identitete je postopek za javna in zasebna podjetja enak. Lahko preskočite razdelek obrazca za nastavitev računa, ki zahteva dodajanje lastnikov. Če nimate materialnih porabnikov, vam jih ni treba navesti.

Če ste javna delniška družba v Luksemburgu, ste že nastavili račun Shopify Payments in se od vas zdaj v okviru postopka preverjanja zahtevajo podatki o lastništvu, posodobite podatke o lastništvu, da bodo odražali, da nimate lastnikov. Odstranite vlogo lastnika pri vseh vnesenih osebah in namesto tega zagotovite, da so v računu navedeni vsi vaši direktorji in jim je dodeljena vloga direktorja.

Morda boste morali potrditi, da je navedeno direktorstvo pravilno. Če lahko potrdite, da je pravilno, kliknite gumb Podpiši, da digitalno potrdite zabeležene podatke.

Če imate s tem postopkom kakršne koli težave, se za pomoč obrnite na podporo za Shopify.

Kako posodobim podatke o svojem računu Shopify Payments?

Če se od vas aktivno zahteva dokončanje preverjanja računa, lahko vse posodobitve svojih podatkov izvedete na strani za preverjanje in hkrati predložite morebitne zahtevane dokumente.

Zunaj postopka preverjanja lahko lastnik trgovine te podatke posodobi v razdelku Nastavitve > Splošno > Podrobnosti podjetja. Kliknite tri pike poleg svojega podjetja in nato kliknite Uredi, da posodobite podatke o tem podjetju, vključno z vrsto podjetja.

Upoštevajte, da se vse spremembe, ki jih izvedete tukaj, samodejno pošljejo našim bančnim partnerjem v pregled, novi podatki pa se znova preverijo v njihovem postopku preverjanja. Možno je, da so spremembe samodejno znova preverjene, lahko pa boste morali predložiti tudi dokazila.

Kaj se zgodi, če zamudim rok za preverjanje?

Do zaključka postopka preverjanja bodo izplačila začasno zaustavljena. Po izteku prvega roka, ko so izplačila začasno zaustavljena, se vam lahko prikaže drugi rok, ki določa, kdaj bo začasno onemogočeno sprejemanje naročil v storitvi Shopify Payments.

Vse te zaustavitve so začasne in se samodejno odpravijo po uspešno zaključenem preverjanju. Roke lahko preverite na skrbniški strani.

Z junijem 2026 imajo povsem novi luksemburški računi Shopify Payments na voljo 90 dni od obdelave prvega naročila za zaključek preverjanja. Po preteku 90 dni se lahko za vsa naročila, ki ste jih obdelali v storitvi Shopify Payments, samodejno izvede povračilo.

Ta pravilnik o vračilih velja samo za evropske države in le za povsem nove račune, ustvarjene junija 2026 ali pozneje. Če ta pravilnik o vračilih velja za vas, bo lastnik trgovine prek opozoril obveščen, kdaj lahko pričakuje obdelavo povračil.

Before you contact Shopify Support about Shopify Payments in Luxembourg

Before reaching out to Shopify Support, gather the following information to help resolve your issue faster:

Screenshots of any error messages you received (censor sensitive information like bank account numbers)
The business type you selected during setup
Your RCS number (Registre de Commerce et des Sociétés), if applicable
The specific step where you encountered the issue
The browser and device you're using
Your bank account details (country, currency, account type) without sharing the full account number

Having this information ready helps Shopify Support assist you more efficiently.

Bank account and personal information requirements for using Shopify Payments in Luxembourg

On this page

Requirements for using Shopify Payments in Luxembourg

Unsupported bank account types

Purpose of collecting information

Required personal and business information for activating Shopify Payments in Luxembourg

Acceptable document types

Identity documents

Address documents

Business verification documents

Dokumenti o lastništvu

Ensuring documentation compliance

Troubleshooting common issues

Frequently asked questions

Before you contact Shopify Support about Shopify Payments in Luxembourg