Bank account and personal information requirements for using Shopify Payments in Romania

Before using Shopify Payments in Romania, you need to understand the requirements that are in place to comply with regulations and to prevent financial crimes. When setting up Shopify Payments, you're required to provide personal information for verification, submit accepted types of documentation, and ensure that your submissions meet specific compliance criteria.

Requirements for using Shopify Payments in Romania

Before you use Shopify Payments in Romania, ensure that you meet the following requirements:

  • Eligible business types: Certain types of businesses and services aren't permitted to use Shopify Payments. To determine whether your business is eligible, refer to the list of prohibited business types for Romania in the Shopify Payments Terms of Service.

  • Bank account requirements: Your bank account must meet the following requirements before you can connect it to Shopify Payments:

    • If your payout currency is EUR, then the bank account must be in EUR currency, and have an IBAN that starts with the following letters: AT, BE, CH, DE, DK, EE, ES, FI, FR, GB, GI, IE, IT, LU, NL, NO, PT, SE, or RO.
    • If your payout currency is RON (Romanian leu), then the bank account must be in RON currency, and have an IBAN that starts with RO.
    • The bank account must be eligible for Single Euro Payments Area (SEPA) transfers.

Nepodporované typy bankových účtov

Určité typy bankových účtov nie sú kompatibilné so službou Shopify Payments. Nasledujúce typy účtov nie sú podporované:

  • Bežné účty, ktoré prijímajú iba bankové prevody: Tieto účty nefungujú so službou Shopify Payments.
  • Sporiace účty: Sporiace účty sa nemôžu používať na výplaty v službe Shopify Payments.
  • Účty s flexibilnou menou: Účty, ktoré podporujú viacero mien súčasne, nie sú podporované.
  • Služby prevodu peňazí: Služby, ktoré napodobňujú bankové účty, ako napríklad niektoré fintech platformy, sa nemôžu používať so službou Shopify Payments.

Hoci sú podporované aj iné virtuálne účty než Shopify, pri týchto účtoch môže častejšie dochádzať k zlyhaniu výplat.

Ak chcete potvrdiť, či váš účet môže prijať typ prevodu uvedený pre váš región, kontaktujte svoju banku.

Purpose of collecting information

Spoločnosť Shopify a jej bankoví partneri musia o vás a vašom podniku zhromažďovať a overovať informácie, aby spĺňali predpisy v Rumunsku, ktorých cieľom je predchádzať finančnej kriminalite. Vzhľadom na vývoj miestnych pravidiel a predpisov vás môžu spoločnosť Shopify a jej bankoví partneri počas trvania vášho účtu Shopify Payments požiadať o poskytnutie dodatočných informácií.

The information that's collected is used to confirm the identity of the business, the identities of individuals linked to the business, and the nature of the relationship between the two.

Spoločnosť Shopify vám nikdy neposiela dokumentáciu fyzickou poštou. Všetky dôležité dokumenty alebo komunikácia sa posielajú e-mailom alebo sa digitálne sprístupnia majiteľovi obchodu na stránke Nastavenia > Používatelia vo vašom administrátorovi Shopify.

Review Shopify's Privacy Policy to learn about how your information is kept confidential and safe.

Required personal and business information for activating Shopify Payments in Romania

You must correctly identify your business type because it determines the information that you need to provide.

If you haven't registered with any government agency, or you have registered but run the business as a sole trader (including Persoană Fizică Autorizată or Întreprindere Individuală), then select the Individual / Sole trader business type.

Otherwise, select your business type based on the following guidance:

  • Partnerships with company tax IDs, such as SNC or SCS, must select the Incorporated partnership business type.
  • Partnerships without company tax IDs, such as IF, must select the Unincorporated partnership business type.
  • Companies whose shares are traded publicly on the Bucharest Stock Exchange (BVB) must select the Public corporation business type.
  • All other businesses with company tax IDs, such as SRL, must select the Private corporation business type.

If you're not sure what business type to pick, then contact Shopify Support for help with selecting the right one.

Jednotlivci / živnostníci

Individuals are single owner businesses that haven't registered with the government and are doing business privately. Sole traders are single owner businesses who are registered with the government under their personal information. Both are businesses that are owned and controlled by one individual living in Romania. This includes freelancers and self-employed small business operators.

These business types are treated the same way and need to provide the same information. Individuals and sole traders need to provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address in Romania: Your home address, matching your documentation.

Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document, and update the information in your account to match the document. Review the list of acceptable address documents.

Private corporation (SRL)

A private corporation is a business whose equity is divided into shares, owned by shareholders. A corporation is considered its own legal entity, separate from the people who run it. They typically also have a board of directors.

Private corporations must assign either a beneficial owner or an executive with decision-making power as their account representative. The account representative needs to provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Job title: The job title you hold with the business.
  • Equity: If applicable, the equity percentage you own of the business.

Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document, and update the information in your account to match the document. Review the list of acceptable address documents.

Private corporations also need to provide the following details about the business:

  • Registered business name: The legal business name as recorded in government business registries.
  • Company tax ID: The business's company tax ID as recorded in government business registries.
  • Value Added Tax (VAT) number: Your VAT registration number, if applicable.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as recorded in government business registries.

Shopify banking partners verify your information by comparing it against government registries in Romania. Ensure that you use the correct letter case, punctuation, and symbols.

If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, company tax ID, and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document. Review the list of acceptable business documents.

You must additionally list any other people who are beneficial owners of the company. Ensure you enter their names, dates of birth, and home addresses exactly as recorded on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Public corporation

A public corporation is an entity that offers its shares to the public to be traded on a stock exchange. Equity can be purchased, sold, and traded by individuals and investors, rather than owned privately.

Public corporations must assign either a director or an executive with decision-making power as their account representative. The account representative needs to provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Job title: The job title you hold with the business.
  • Equity: If applicable, the equity percentage you own of the business.

Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document, and update the information in your account to match the document. Review the list of acceptable address documents.

Public corporations also need to provide the following details about the business:

  • Registered business name: The legal business name as recorded in government business registries.
  • Company tax ID: The business's company tax ID as recorded in government business registries.
  • Value Added Tax (VAT) number: Your VAT registration number, if applicable.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as recorded in government business registries.

Shopify banking partners verify your information by comparing it against government registries in Romania. Ensure that you use the correct letter case, punctuation, and symbols.

If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, company tax ID, and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document. Review the list of acceptable business documents.

If you're on the board of directors, then you also need to list any other people who are on your board of directors or who are key decision makers. Ensure you enter their names, dates of birth, and home addresses exactly as recorded on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Incorporated partnerships (SNC, SCS)

An incorporated partnership is a business owned by at least two partners, who have registered for commercial activity and obtained a company tax ID. Incorporated partnerships have equity, and the partnership is its own entity, separate from the owners.

Incorporated partnerships must designate an owner or partner as the account representative of their Shopify Payments account. The account representative needs to provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Job title: The job title you hold with the business.
  • Equity: If applicable, the equity percentage you own of the business.

Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document, and update the information in your account to match the document. Review the list of acceptable address documents.

Incorporated partnerships also need to provide the following details about the business:

  • Registered business name: The legal business name as recorded in government business registries.
  • Company tax ID: The business's company tax ID as recorded in government business registries.
  • Value Added Tax (VAT) number: Your VAT registration number, if applicable.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as recorded in government business registries.

Shopify banking partners verify your information by comparing it against government registries in Romania. Ensure that you use the correct letter case, punctuation, and symbols.

If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, company tax ID, and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document. Review the list of acceptable business documents.

If you're an owner or partner, then you also need to list any other people who are owners or partners. Ensure you enter their names, dates of birth, and home addresses exactly as recorded on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Unincorporated partnerships (IF)

An unincorporated partnership is a business owned by at least two partners, who haven't registered for a company tax ID, but who have a partnership agreement. The owners are considered the legal entity in this case, and the business is not a separate entity.

Unincorporated partnerships must designate an owner as the account representative of their Shopify Payments account. The account representative needs to provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Job title: The job title you hold with the business.
  • Equity: If applicable, the equity percentage you own of the business.

Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document, and update the information in your account to match the document. Review the list of acceptable address documents.

Unincorporated partnerships also need to provide the following details about the business:

  • Registered business name: The legal business name as listed on documentation.
  • Value Added Tax (VAT) number: Your VAT registration number, if applicable.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as listed on documentation.

Shopify banking partners verify your information by comparing it against government registries in Romania. Ensure that you use the correct letter case, punctuation, and symbols.

If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document. Review the list of acceptable business documents.

If you're an owner or partner, then you also need to list any other people who are owners or partners. Ensure you enter their names, dates of birth, and home addresses exactly as recorded on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Acceptable document types

This section explains which documents you can use to verify your identity and business details. Ensure all documents are clear, legible, and not expired.

Identity documents

The name and date of birth on your Shopify Payments account must be updated to match the information in the identity document that you're providing. The documents must be valid and must not be expired. The following documents are accepted as proof of identity:

  • Passport
  • Driver's license (Permis de conducere)
  • Identity card (Carte de identitate)
  • Residence permit (Permis de ședere) - photographs of the front and back are required

Address documents

The name and address on your Shopify Payments account must be updated to match the information in the address documents that you're providing. Photo ID cards (such as a driver's license) can be submitted only once as either an identity document or an address document. If you've already submitted your photo ID as proof of identity, then you must select a different document from the list as proof of address.

All documents must include an issuance date within the past 6 months, apart from documents with a unique expiry date. The following documents are accepted as proof of address:

  • Utility bill (dated within the last 6 months)
  • Bank account statement (dated within the last 6 months)
  • Mortgage statement (dated within the last 6 months)
  • Bank confirmation letter

Business verification documents

The following documents are accepted for business verification. They must clearly include the legal entity name, company tax ID, and address of your business. The details on your Shopify Payments account must be updated to match the information in the documents that you're providing:

  • Tax registration certificate (Certificat de înregistrare fiscală)
  • Certificate constatatoare

Ensuring documentation compliance

Pri poskytovaní dokumentov sa uistite, že spĺňajú potrebné kritériá. Ak chcete zabezpečiť dodržiavanie požiadaviek, prečítajte si nasledujúce pokyny:

  • Presnosť: Uistite sa, že informácie na vašich dokumentoch sa zhodujú s údajmi, ktoré ste zadali vo svojom účte Shopify Payments. V prípade potreby aktualizujte svoj účet tak, aby sa zhodoval s dokumentmi.
  • Zrozumiteľnosť a čitateľnosť: Uistite sa, že sú vaše dokumenty jasné a dostatočne veľké na čítanie. Na fotografii musí byť viditeľný celý dokument.
  • Úplnosť: Uistite sa, že sú na vašom dokumente viditeľné všetky potrebné detaily. Ak chcete zistiť, aké detaily musia byť uvedené na dokumente, prečítajte si zoznam akceptovaných typov dokumentov na tejto stránke.
  • Originálna dokumentácia: Odfotografujte originál dokumentu pomocou fotoaparátu. Dokumenty nekopírujte, neskenujte ani nerobte ich snímky obrazovky. Fotografie dokumentov nevkladajte do iných dokumentov. Nefotografujte obrazovky počítača ani vytlačené kópie.
    • Ak vám dokument vydali v digitálnej podobe, poskytnite pôvodný súbor vo formáte PDF so všetkými stranami a bez akýchkoľvek úprav.
  • Platnosť: Uistite sa, že preukazom totožnosti s fotografiou nevypršala platnosť a že doklad o adrese bol vydaný nedávno. Ak poskytujete doklad o registrácii firmy, vaša firma by mala byť stále aktívne zaregistrovaná a v dobrom stave.

Troubleshooting common issues

Pred kontaktovaním Podpory Shopify si prečítajte nasledujúce bežné problémy pri onboardingu a ich riešenia.

Podnikám ako partnerstvo v Rumunsku a vyžaduje sa odo mňa daňové identifikačné číslo spoločnosti, ale žiadne nemám.

Ak podnikáte ako partnerstvo v Rumunsku a vyžaduje sa od vás daňové identifikačné číslo spoločnosti, ktoré však nemáte, znamená to, že máte nastavený nesprávny typ firmy. Ak práve nastavujete svoj účet Shopify Payments, aktualizujte typ firmy na nezapísané partnerstvo.

Ak ste už účet nastavili a v rámci procesu overovania sa od vás vyžaduje kód právnickej osoby, o pomoc požiadajte Podporu Shopify.

Môj dokument bol zamietnutý.

Uistite sa, že informácie vo vašom účte sa presne zhodujú s dokumentom, a v prípade potreby účet aktualizujte. Ak sa vaše dokumenty naďalej zamietajú, pozrite si nasledujúce časti na tejto stránke:

Moju adresu nemožno automaticky overiť.

Ak sa vaša adresa nedá automaticky overiť, musíte nahrať doklad o adrese. Uistite sa o nasledujúcom:

  • Meno a adresa na dokumente sa presne zhodujú s menom a adresou uvedenými vo vašom účte Shopify Payments.
  • Dokument nesmie byť starší ako 6 mesiacov.
  • Dokument patrí medzi akceptované typy dokladov o adrese.

Musíte poskytnúť dokument, na ktorom je uvedené vaše vlastné meno. Napríklad: Ak vaše meno nie je uvedené na účtoch za služby, mali by ste vybrať a poskytnúť iný dokument zo zoznamu možností.

Moje firemné údaje sa nedarí overiť.

Bankoví partneri služby Shopify overujú vaše firemné údaje ich porovnaním so štátnymi registrami v Rumunsku. Ak sa vašu firmu nedarí overiť, skontrolujte nasledujúce detaily:

  • Uistite sa, že sa registrovaný názov vašej firmy presne zhoduje s tým, ktorý je uvedený v štátnych obchodných registroch, vrátane veľkých a malých písmen, interpunkcie a symbolov.
  • Uistite sa, že daňové identifikačné číslo spoločnosti je správne.
  • Uistite sa, že sa adresa firmy zhoduje s adresou uvedenou v štátnom obchodnom registri.

Ak sa vaše údaje stále nedajú overiť, možno budete musieť poskytnúť dokument na overenie firmy. Uistite sa, že informácie na vašom dokumente sa zhodujú s údajmi, ktoré ste zadali v účte Shopify Payments.

Nemám daňové identifikačné číslo spoločnosti v Rumunsku, ale nie som jednotlivec ani živnostník.

Ak nemáte daňové identifikačné číslo spoločnosti, môžete ako typ firmy vybrať iba nezapísané partnerstvo. Aj v tomto prípade musíte predložiť dokumentáciu preukazujúcu, že je vaša firma zaregistrovaná v Rumunsku.

Ak nezapísané partnerstvo presne nevystihuje vašu firmu, mali by ste vybrať možnosť Jednotlivec / živnostník a priradiť kľúčovú osobu s rozhodovacími právomocami alebo vlastníka ako zástupcu účtu.

Frequently asked questions

Prečítajte si nasledujúce najčastejšie otázky o požiadavkách na Shopify Payments v Rumunsku.

Prečo odo mňa požadujete preukaz totožnosti s fotografiou alebo doklad o adrese, ak mám v Rumunsku spoločnosť, partnerstvo alebo neziskovú organizáciu?

Aj keď ste uvedení ako spoločnosť, partnerstvo alebo nezisková organizácia, regulačné zákony v Rumunsku našim bankovým partnerom ukladajú povinnosť overiť totožnosť osôb spojených s firmou vrátane ich totožnosti a miesta pobytu.

Som občanom Rumunska, no momentálne tam nežijem. Môžem používať službu Shopify Payments pre Rumunsko?

Ak je váš typ firmy jednotlivec, musíte žiť v Rumunsku, aby ste mali nárok na používanie služby Shopify Payments pre Rumunsko. Ak momentálne v Rumunsku nežijete, mali by ste si namiesto toho vytvoriť účet Shopify Payments pre región, v ktorom žijete.

Aktualizujte adresu obchodu na svoju aktuálnu lokalitu. Ak je vaša lokalita oprávnená pre Shopify Payments, môžete si namiesto toho vytvoriť účet Shopify Payments pre daný región.

Ak máte určitý typ partnerstva, spoločnosti alebo neziskovej organizácie, nemusíte osobne žiť v Rumunsku, ale vaša firma tam musí byť registrovaná a musí mať rumunskú adresu firmy. Ak potrebujete pomoc, kontaktujte Podporu Shopify.

Som živnostník v Rumunsku. Môžem vám predložiť doklad o registrácii svojej firmy?

Na účely overenia firmy a totožnosti v Rumunsku sa v prípade živnostníkov vyžadujú iba osobné informácie vlastníka.

Ak ste živnostník, nepokúšajte sa zaregistrovať ako iný typ firmy. Mohli by ste mať problémy s úspešným overením.

Before you contact Shopify Support about Shopify Payments in Romania

Before reaching out to contact Shopify Support, try the steps in the troubleshooting section above and gather this information to help resolve your issue faster:

For verification issues

  • Your Romanian business type (PFA, SRL, SA, SNC, SCS, II, or IF) and the corresponding Shopify Payments business type you selected
  • Details about documents you've uploaded (type, date uploaded, and whether they include your current registered information)
  • Screenshot of any verification error message in your Shopify admin

For payout issues

  • Your IBAN (confirm it starts with RO for Romanian accounts) and the currency of the account (EUR or RON)
  • Whether you're using a virtual bank account (such as Revolut or Payoneer), which can have higher payout failure rates
  • Whether you recently changed your bank account details
  • Your current payout schedule (daily, weekly, or monthly) and whether you recently changed it
  • Whether your account has a negative balance from refunds or chargebacks
  • The date of your last successful payout and the date the issue started

For all issues

  • Screenshot of the specific error message or alert in your Shopify admin
  • The date and time the issue first occurred