Bank account and personal information requirements for using Shopify Payments in Romania

Before using Shopify Payments in Romania, you need to understand the requirements that are in place to comply with regulations and to prevent financial crimes. When setting up Shopify Payments, you're required to provide personal information for verification, submit accepted types of documentation, and ensure that your submissions meet specific compliance criteria.

Requirements for using Shopify Payments in Romania

Before you use Shopify Payments in Romania, ensure that you meet the following requirements:

  • Eligible business types: Certain types of businesses and services aren't permitted to use Shopify Payments. To determine whether your business is eligible, refer to the list of prohibited business types for Romania in the Shopify Payments Terms of Service.

  • Bank account requirements: Your bank account must meet the following requirements before you can connect it to Shopify Payments:

    • If your payout currency is EUR, then the bank account must be in EUR currency, and have an IBAN that starts with the following letters: AT, BE, CH, DE, DK, EE, ES, FI, FR, GB, GI, IE, IT, LU, NL, NO, PT, SE, or RO.
    • If your payout currency is RON (Romanian leu), then the bank account must be in RON currency, and have an IBAN that starts with RO.
    • The bank account must be eligible for Single Euro Payments Area (SEPA) transfers.

Jenis akaun bank yang tidak disokong

Jenis akaun bank tertentu tidak serasi dengan Shopify Payments. Jenis akaun yang berikut tidak disokong:

  • Akaun semasa yang menerima pindahan kawat sahaja: Akaun ini tidak berfungsi dengan Shopify Payments.
  • Akaun simpanan: Akaun simpanan tidak boleh digunakan untuk pembayaran Shopify Payments.
  • Akaun mata wang fleksibel: Akaun yang menyokong berbilang mata wang pada masa yang sama tidak disokong.
  • Perkhidmatan pemindahan wang: Perkhidmatan yang menyerupai akaun bank, seperti sesetengah platform fintech, tidak boleh digunakan dengan Shopify Payments.

Walaupun akaun maya bukan Shopify disokong, anda mungkin mengalami lebih banyak kegagalan pembayaran dengan akaun ini.

Untuk mengesahkan sama ada akaun anda boleh menerima jenis pemindahan yang disenaraikan untuk rantau anda, hubungi bank anda.

Purpose of collecting information

Shopify dan rakan kongsi perbankannya dikehendaki mengutip dan mengesahkan maklumat tentang anda dan perniagaan anda untuk mematuhi peraturan di Romania yang direka bentuk untuk mencegah jenayah kewangan. Memandangkan peraturan dan undang-undang tempatan berubah, anda mungkin dihubungi oleh Shopify dan rakan kongsi perbankannya untuk memberikan maklumat tambahan sepanjang jangka hayat akaun Shopify Payments anda.

The information that's collected is used to confirm the identity of the business, the identities of individuals linked to the business, and the nature of the relationship between the two.

Shopify tidak pernah mengirimkan dokumentasi secara fizikal kepada anda. Sebarang dokumen atau komunikasi penting akan die-mel, atau disediakan secara digital kepada pemilik kedai dalam halaman Tetapan > Pengguna pentadbir Shopify anda.

Review Shopify's Privacy Policy to learn about how your information is kept confidential and safe.

Required personal and business information for activating Shopify Payments in Romania

You must correctly identify your business type because it determines the information that you need to provide.

If you haven't registered with any government agency, or you have registered but run the business as a sole trader (including Persoană Fizică Autorizată or Întreprindere Individuală), then select the Individual / Sole trader business type.

Otherwise, select your business type based on the following guidance:

  • Partnerships with company tax IDs, such as SNC or SCS, must select the Incorporated partnership business type.
  • Partnerships without company tax IDs, such as IF, must select the Unincorporated partnership business type.
  • Companies whose shares are traded publicly on the Bucharest Stock Exchange (BVB) must select the Public corporation business type.
  • All other businesses with company tax IDs, such as SRL, must select the Private corporation business type.

If you're not sure what business type to pick, then contact Shopify Support for help with selecting the right one.

Individu / Peniaga tunggal

Individuals are single owner businesses that haven't registered with the government and are doing business privately. Sole traders are single owner businesses who are registered with the government under their personal information. Both are businesses that are owned and controlled by one individual living in Romania. This includes freelancers and self-employed small business operators.

These business types are treated the same way and need to provide the same information. Individuals and sole traders need to provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address in Romania: Your home address, matching your documentation.

Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document, and update the information in your account to match the document. Review the list of acceptable address documents.

Private corporation (SRL)

A private corporation is a business whose equity is divided into shares, owned by shareholders. A corporation is considered its own legal entity, separate from the people who run it. They typically also have a board of directors.

Private corporations must assign either a beneficial owner or an executive with decision-making power as their account representative. The account representative needs to provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Job title: The job title you hold with the business.
  • Equity: If applicable, the equity percentage you own of the business.

Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document, and update the information in your account to match the document. Review the list of acceptable address documents.

Private corporations also need to provide the following details about the business:

  • Registered business name: The legal business name as recorded in government business registries.
  • Company tax ID: The business's company tax ID as recorded in government business registries.
  • Value Added Tax (VAT) number: Your VAT registration number, if applicable.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as recorded in government business registries.

Shopify banking partners verify your information by comparing it against government registries in Romania. Ensure that you use the correct letter case, punctuation, and symbols.

If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, company tax ID, and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document. Review the list of acceptable business documents.

You must additionally list any other people who are beneficial owners of the company. Ensure you enter their names, dates of birth, and home addresses exactly as recorded on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Public corporation

A public corporation is an entity that offers its shares to the public to be traded on a stock exchange. Equity can be purchased, sold, and traded by individuals and investors, rather than owned privately.

Public corporations must assign either a director or an executive with decision-making power as their account representative. The account representative needs to provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Job title: The job title you hold with the business.
  • Equity: If applicable, the equity percentage you own of the business.

Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document, and update the information in your account to match the document. Review the list of acceptable address documents.

Public corporations also need to provide the following details about the business:

  • Registered business name: The legal business name as recorded in government business registries.
  • Company tax ID: The business's company tax ID as recorded in government business registries.
  • Value Added Tax (VAT) number: Your VAT registration number, if applicable.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as recorded in government business registries.

Shopify banking partners verify your information by comparing it against government registries in Romania. Ensure that you use the correct letter case, punctuation, and symbols.

If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, company tax ID, and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document. Review the list of acceptable business documents.

If you're on the board of directors, then you also need to list any other people who are on your board of directors or who are key decision makers. Ensure you enter their names, dates of birth, and home addresses exactly as recorded on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Incorporated partnerships (SNC, SCS)

An incorporated partnership is a business owned by at least two partners, who have registered for commercial activity and obtained a company tax ID. Incorporated partnerships have equity, and the partnership is its own entity, separate from the owners.

Incorporated partnerships must designate an owner or partner as the account representative of their Shopify Payments account. The account representative needs to provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Job title: The job title you hold with the business.
  • Equity: If applicable, the equity percentage you own of the business.

Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document, and update the information in your account to match the document. Review the list of acceptable address documents.

Incorporated partnerships also need to provide the following details about the business:

  • Registered business name: The legal business name as recorded in government business registries.
  • Company tax ID: The business's company tax ID as recorded in government business registries.
  • Value Added Tax (VAT) number: Your VAT registration number, if applicable.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as recorded in government business registries.

Shopify banking partners verify your information by comparing it against government registries in Romania. Ensure that you use the correct letter case, punctuation, and symbols.

If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, company tax ID, and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document. Review the list of acceptable business documents.

If you're an owner or partner, then you also need to list any other people who are owners or partners. Ensure you enter their names, dates of birth, and home addresses exactly as recorded on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Unincorporated partnerships (IF)

An unincorporated partnership is a business owned by at least two partners, who haven't registered for a company tax ID, but who have a partnership agreement. The owners are considered the legal entity in this case, and the business is not a separate entity.

Unincorporated partnerships must designate an owner as the account representative of their Shopify Payments account. The account representative needs to provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Job title: The job title you hold with the business.
  • Equity: If applicable, the equity percentage you own of the business.

Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document, and update the information in your account to match the document. Review the list of acceptable address documents.

Unincorporated partnerships also need to provide the following details about the business:

  • Registered business name: The legal business name as listed on documentation.
  • Value Added Tax (VAT) number: Your VAT registration number, if applicable.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as listed on documentation.

Shopify banking partners verify your information by comparing it against government registries in Romania. Ensure that you use the correct letter case, punctuation, and symbols.

If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document. Review the list of acceptable business documents.

If you're an owner or partner, then you also need to list any other people who are owners or partners. Ensure you enter their names, dates of birth, and home addresses exactly as recorded on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Acceptable document types

This section explains which documents you can use to verify your identity and business details. Ensure all documents are clear, legible, and not expired.

Identity documents

The name and date of birth on your Shopify Payments account must be updated to match the information in the identity document that you're providing. The documents must be valid and must not be expired. The following documents are accepted as proof of identity:

  • Passport
  • Driver's license (Permis de conducere)
  • Identity card (Carte de identitate)
  • Residence permit (Permis de ședere) - photographs of the front and back are required

Address documents

The name and address on your Shopify Payments account must be updated to match the information in the address documents that you're providing. Photo ID cards (such as a driver's license) can be submitted only once as either an identity document or an address document. If you've already submitted your photo ID as proof of identity, then you must select a different document from the list as proof of address.

All documents must include an issuance date within the past 6 months, apart from documents with a unique expiry date. The following documents are accepted as proof of address:

  • Utility bill (dated within the last 6 months)
  • Bank account statement (dated within the last 6 months)
  • Mortgage statement (dated within the last 6 months)
  • Bank confirmation letter

Business verification documents

The following documents are accepted for business verification. They must clearly include the legal entity name, company tax ID, and address of your business. The details on your Shopify Payments account must be updated to match the information in the documents that you're providing:

  • Tax registration certificate (Certificat de înregistrare fiscală)
  • Certificate constatatoare

Ensuring documentation compliance

Semasa memberikan dokumen anda, pastikan dokumen tersebut memenuhi kriteria yang diperlukan. Semak garis panduan yang berikut untuk memastikan pematuhan:

  • Ketepatan: Pastikan maklumat pada dokumen anda sepadan dengan perkara yang telah anda masukkan dalam akaun Shopify Payments anda. Kemaskinikan akaun anda agar sepadan dengan dokumen anda, jika perlu.
  • Kejelasan dan kebolehbacaan: Pastikan dokumen anda jelas dan cukup besar untuk dibaca. Pastikan keseluruhan dokumen kelihatan dalam gambar tersebut.
  • Kelengkapan: Pastikan semua butiran yang perlu dapat dilihat pada dokumen anda. Semak jenis dokumen yang diterima yang disenaraikan pada halaman ini untuk memahami butiran yang mesti disertakan pada dokumen.
  • Dokumentasi asal: Ambil gambar asal dokumen anda menggunakan kamera. Jangan fotokopi, imbas atau ambil tangkapan skrin dokumen anda. Jangan tampal gambar dokumen ke dalam dokumen lain. Jangan ambil gambar skrin komputer atau cetakan.
    • Jika dokumen anda dikeluarkan secara digital, sediakan fail PDF dengan semua halaman dalam keadaan asalnya, tanpa sebarang pindaan.
  • Kesahan: Pastikan ID bergambar tidak tamat tempoh dan bukti alamat dikeluarkan baru-baru ini. Jika anda memberikan bukti pendaftaran perniagaan, maka perniagaan anda seharusnya masih berdaftar secara aktif dan mempunyai reputasi yang baik.

Troubleshooting common issues

Sebelum menghubungi Sokongan Shopify, semak isu kemasukan biasa yang berikut dan penyelesaiannya.

Saya mempunyai perkongsian di Romania yang diminta memberikan ID cukai syarikat tetapi saya tidak memilikinya.

Jika anda sebuah perkongsian di Romania yang diminta untuk memberikan ID cukai syarikat, tetapi anda tidak memilikinya, maka jenis perniagaan yang ditetapkan adalah salah. Jika anda sedang menyediakan akaun Shopify Payments, kemaskinikan jenis perniagaan kepada perkongsian tidak diperbadankan.

Jika anda sudah menyediakan akaun dan diminta untuk memberikan kod entiti undang-undang sebagai sebahagian daripada proses pengesahan anda, hubungi Sokongan Shopify untuk mendapatkan bantuan.

Dokumen saya ditolak.

Pastikan maklumat pada akaun anda sepadan dengan dokumen anda secara tepat dan kemaskinikan akaun anda jika perlu. Jika dokumen anda masih ditolak, rujuk bahagian berikut pada halaman ini:

Alamat saya tidak boleh disahkan secara automatik.

Jika alamat anda tidak boleh disahkan secara automatik, anda mesti memuat naik dokumen bukti alamat. Pastikan perkara berikut:

  • Nama dan alamat pada dokumen sepadan dengan tepat dengan nama dan alamat yang disenaraikan dalam akaun Shopify Payments anda.
  • Dokumen tersebut bertarikh dalam lingkungan 6 bulan yang lalu.
  • Dokumen itu ialah salah satu jenis dokumen alamat yang diterima.

Anda perlu menyediakan dokumen yang menunjukkan nama anda sendiri. Contohnya: Jika nama anda sendiri tidak dipaparkan pada bil utiliti, anda harus memilih dan menyediakan dokumen yang berbeza daripada senarai pilihan.

Maklumat perniagaan saya tidak disahkan.

Rakan kongsi perbankan Shopify mengesahkan maklumat perniagaan anda dengan membandingkannya dengan pendaftaran kerajaan di Romania. Jika perniagaan anda tidak dapat disahkan, semak butiran berikut:

  • Pastikan nama perniagaan berdaftar anda padan dengan tepat sepertimana ia dipaparkan dalam pendaftaran perniagaan kerajaan, termasuk huruf besar/kecil, tanda baca dan simbol.
  • Pastikan ID cukai syarikat anda adalah betul.
  • Pastikan alamat perniagaan anda sepadan dengan alamat yang disenaraikan dalam pendaftaran perniagaan kerajaan.

Jika maklumat anda masih tidak dapat disahkan, maka anda mungkin perlu memberikan dokumen pengesahan perniagaan. Pastikan maklumat pada dokumen anda sepadan dengan maklumat yang anda masukkan dalam akaun Shopify Payments anda.

Saya tidak mempunyai ID cukai syarikat di Romania, tetapi saya bukan individu atau peniaga tunggal.

Jika anda tidak mempunyai ID cukai syarikat, anda hanya boleh memilih perkongsian tidak diperbadankan sebagai jenis perniagaan anda. Anda masih perlu menyediakan dokumentasi yang menunjukkan bahawa perniagaan anda didaftarkan di Romania.

Jika perkongsian tidak diperbadankan tidak menggambarkan perniagaan anda dengan tepat, anda harus memilih Individu / Peniaga tunggal dan menetapkan pembuat keputusan utama atau pemilik sebagai wakil akaun.

Frequently asked questions

Semak soalan lazim berikut tentang keperluan Shopify Payments di Romania.

Mengapakah anda memerlukan ID bergambar atau bukti alamat saya jika saya merupakan sebuah syarikat, perkongsian atau organisasi bukan untung di Romania?

Walaupun anda didaftarkan sebagai syarikat, perkongsian atau organisasi bukan untung, rakan kongsi perbankan kami dikehendaki oleh undang-undang kawal selia di Romania untuk mengesahkan identiti orang yang dikaitkan dengan perniagaan, termasuk identiti dan lokasi mereka.

Saya warganegara Romania tetapi pada masa ini tidak menetap di sana. Bolehkah saya menggunakan Shopify Payments Romania?

Jika jenis perniagaan anda ialah individu, anda dikehendaki untuk tinggal di Romania untuk layak menggunakan Shopify Payments Romania. Jika anda tidak tinggal di Romania pada masa ini, anda harus mencipta akaun Shopify Payments bagi rantau tempat tinggal anda.

Kemaskinikan alamat kedai anda kepada lokasi semasa anda. Jika lokasi anda layak untuk Shopify Payments, anda boleh mencipta akaun Shopify Payments bagi rantau tersebut.

Jika anda ialah jenis perkongsian, syarikat atau organisasi bukan untung, anda tidak perlu tinggal di Romania, tetapi perniagaan anda perlu didaftarkan di sana dan mempunyai alamat perniagaan Romania. Jika anda memerlukan bantuan, hubungi Sokongan Shopify.

Saya peniaga tunggal di Romania. Bolehkah saya memberikan pendaftaran perniagaan saya?

Bagi tujuan pengesahan perniagaan dan identiti di Romania, hanya maklumat peribadi pemilik diperlukan jika anda peniaga tunggal.

Jika anda peniaga tunggal, jangan cuba untuk mendaftar sebagai jenis perniagaan yang berbeza. Anda mungkin akan mengalami kesukaran untuk melepasi pengesahan.

Before you contact Shopify Support about Shopify Payments in Romania

Before reaching out to contact Shopify Support, try the steps in the troubleshooting section above and gather this information to help resolve your issue faster:

For verification issues

  • Your Romanian business type (PFA, SRL, SA, SNC, SCS, II, or IF) and the corresponding Shopify Payments business type you selected
  • Details about documents you've uploaded (type, date uploaded, and whether they include your current registered information)
  • Screenshot of any verification error message in your Shopify admin

For payout issues

  • Your IBAN (confirm it starts with RO for Romanian accounts) and the currency of the account (EUR or RON)
  • Whether you're using a virtual bank account (such as Revolut or Payoneer), which can have higher payout failure rates
  • Whether you recently changed your bank account details
  • Your current payout schedule (daily, weekly, or monthly) and whether you recently changed it
  • Whether your account has a negative balance from refunds or chargebacks
  • The date of your last successful payout and the date the issue started

For all issues

  • Screenshot of the specific error message or alert in your Shopify admin
  • The date and time the issue first occurred