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Bank account and personal information requirements for Shopify Payments in New Zealand

Before you can use Shopify Payments in New Zealand, you need to understand the requirements that are in place to comply with regulations and to prevent financial crimes. This article explains why personal information is collected, the accepted types of documentation, and guidance for ensuring that your documentation meets the necessary criteria.

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Requirements for using Shopify Payments in New Zealand

Before you use Shopify Payments in New Zealand, ensure that you meet the following requirements:

  • Eligible business types: Some types of businesses and services aren't permitted to use Shopify Payments. To check whether you can use Shopify Payments, refer to the list of Prohibited and Restricted Businesses for Shopify Payments New Zealand.
  • Bank account requirements: Your bank account must meet the following requirements before you can connect it to Shopify Payments:
    • The bank account is a full checking account with a bank in New Zealand in NZD currency.
    • The bank account is eligible for Bulk Electronic Clearing System (BECS) transfers.

Unsupported bank account types

Certain bank account types aren't compatible with Shopify Payments. The following account types aren't supported:

  • Checking accounts that accept only wire transfers: These accounts don't work with Shopify Payments.
  • Savings accounts: Savings accounts can't be used for Shopify Payments payouts.
  • Flex-currency accounts: Accounts that support multiple currencies simultaneously aren't supported.
  • Money transfer services: Services that mimic bank accounts, such as some fintech platforms, can't be used with Shopify Payments.

Although non-Shopify virtual accounts are supported, you can experience more payout failures with these accounts.

Untuk mengesahkan sama ada akaun anda boleh menerima jenis pemindahan yang disenaraikan untuk rantau anda, hubungi bank anda.

Purpose of collecting information

Shopify dan rakan kongsi perbankannya dikehendaki mengutip dan mengesahkan maklumat tentang anda dan perniagaan anda untuk mematuhi peraturan di New Zealand yang dirangka untuk mencegah jenayah kewangan. Memandangkan peraturan dan undang-undang tempatan berubah, anda mungkin akan dihubungi oleh Shopify dan rakan kongsi perbankannya untuk memberikan maklumat tambahan sepanjang jangka hayat akaun Shopify Payments anda.

Maklumat yang dikutip digunakan untuk mengesahkan identiti perniagaan, identiti individu yang diikat pada perniagaan tersebut dan sifat perhubungan antara kedua-duanya.

Shopify tidak pernah mengepos dokumentasi secara fizikal kepada anda. Sebarang dokumen atau komunikasi penting akan di-e-melkan, atau disediakan secara digital kepada pemilik kedai pada halaman Tetapan > Pengguna pentadbir Shopify anda.

Review Shopify's Privacy Policy to learn about how your information is kept confidential and safe.

Required personal and business information for activating Shopify Payments in New Zealand

You must correctly identify your business type because it determines the information that you need to provide.

Jika anda tidak mempunyai Nombor Perniagaan New Zealand (New Zealand Business Number, NZBN):

  • Badan amal dan Organisasi Bukan Untung perlu memilih Bukan Untung Tidak Diperbadankan.
  • Semua perniagaan lain yang tidak mempunyai NZBN perlu memilih Individu.

Jika anda mempunyai NZBN, teruskan seperti berikut:

  • Jika dokumentasi perniagaan anda menunjukkan "peniaga tunggal" atau "pemilikan tunggal", anda perlu memilih Peniaga Tunggal.
  • Jika dokumentasi perniagaan anda mengandungi perkataan "perkongsian", anda perlu memilih Perkongsian.
  • Pertubuhan bukan untung diperbadankan, seperti syarikat bukan untung, perlu memilih Bukan Untung Diperbadankan.
  • Pertubuhan bukan keuntungan atau badan amal yang tidak diperbadankan patut memilih Bukan Keuntungan Tidak Diperbadankan.
  • Kelab sukan, kelab sekolah, kelab hobi, perhimpunan komuniti dan kumpulan lain yang serupa perlu memilih Kelab, Persatuan atau bukan untung lain.
  • All other business types with NZBNs need to select Corporation.

If you need assistance with picking the correct business type, then confirm by speaking with a financial expert.

Individuals

Individuals are single person businesses that have not registered and are doing business privately. Individuals need to provide the following information:

  • Nama pertama dan nama keluarga yang sah: Nama sah penuh anda seperti yang dipaparkan pada dokumentasi yang dikeluarkan kerajaan.
  • Tarikh lahir: Tarikh lahir anda.
  • Alamat e-mel: Alamat e-mel yang sah dan aktif.
  • Nombor telefon: Nombor telefon yang sah dan aktif.
  • Alamat kediaman di New Zealand: Alamat rumah anda yang sepadan dengan dokumentasi anda.

Ensure that your name, date of birth, and home address are accurate and that they match your government issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for a photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document. Update the information in your account to match the document when necessary. Review the list of acceptable address documents.

Sole traders

Sole traders are businesses fully owned by one person. Legally the owner and the business are the same entity, and the owner is responsible for the actions of the business. The person displayed on your business registry as the owner must be the account representative and must provide the following information:

  • Nama pertama dan nama keluarga yang sah: Nama sah penuh anda seperti yang dipaparkan pada dokumentasi yang dikeluarkan kerajaan.
  • Tarikh lahir: Tarikh lahir anda.
  • Jawatan: Jawatan yang anda sandang dalam perniagaan.
  • Alamat e-mel: Alamat e-mel yang sah dan aktif.
  • Nombor telefon: Nombor telefon yang sah dan aktif.
  • Alamat kediaman di New Zealand: Alamat rumah anda yang sepadan dengan dokumentasi anda.

Ensure that your name, date of birth, and home address are accurate and that they match your government issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for a photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document. Update the information in your account to match the document when necessary. Review the list of acceptable address documents.

Peniaga tunggal juga perlu memberikan butiran yang berikut tentang perniagaan mereka:

  • Nama perniagaan berdaftar: Nama perniagaan yang sah seperti yang ditunjukkan dalam daftar perniagaan New Zealand.
  • Nombor Perniagaan New Zealand (NZBN): NZBN perniagaan seperti yang ditunjukkan dalam daftar perniagaan New Zealand.
  • Nombor telefon perniagaan: Nombor telefon hubungan aktif untuk perniagaan.
  • Alamat perniagaan: Alamat berdaftar rasmi perniagaan seperti yang ditunjukkan dalam daftar perniagaan New Zealand.

Your information is verified and compared against the business registry in New Zealand. Make sure to pay careful attention to case, punctuation, and symbols.

If the information you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, NZBN, and business address listed in your account matches exactly with the information on the document. Update the information in your account to match the document when necessary. Review the list of acceptable business documents.

Corporations

A corporation is a business whose equity is divided into shares, owned by shareholders. A corporation is considered its own legal entity, separate from the people who run it. They typically also have a board of directors.

Corporations must assign either a beneficial owner or an executive with decision making power as their account representative. The account representative needs to provide the following information:

  • Nama pertama dan nama keluarga yang sah: Nama sah penuh anda seperti yang dipaparkan pada dokumentasi yang dikeluarkan kerajaan.
  • Tarikh lahir: Tarikh lahir anda.
  • Jawatan: Jawatan yang anda sandang dalam perniagaan.
  • Alamat e-mel: Alamat e-mel yang sah dan aktif.
  • Nombor telefon: Nombor telefon yang sah dan aktif.
  • Alamat kediaman: Alamat rumah anda yang sepadan dengan dokumentasi anda.
  • Ekuiti: Jika berkenaan, peratusan ekuiti perniagaan yang anda miliki.

Ensure that your name, date of birth, and home address are accurate and that they match your government issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for a photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document. Update the information in your account to match the document when necessary. Review the list of acceptable address documents.

Corporations also need to provide the following details about their business:

  • Nama perniagaan berdaftar: Nama perniagaan yang sah seperti yang ditunjukkan dalam daftar perniagaan New Zealand.
  • Nombor Perniagaan New Zealand (NZBN): NZBN perniagaan seperti yang ditunjukkan dalam daftar perniagaan New Zealand.
  • Nombor telefon perniagaan: Nombor telefon hubungan aktif untuk perniagaan.
  • Alamat perniagaan: Alamat berdaftar rasmi perniagaan seperti yang ditunjukkan dalam daftar perniagaan New Zealand.

Your information is verified and compared against the business registry in New Zealand. Make sure to pay careful attention to case, punctuation, and symbols.

If the information you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, NZBN, and business address listed in your account matches exactly with the information on the document. Update the information in your account to match the document when necessary. Review the list of acceptable business documents.

You also need to list any other people who are beneficial owners of the company, or on the board of directors. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. They may need to provide a photo ID or proof of address if their identities can't be verified automatically using the information provided.

Partnerships

A partnership is a business owned by at least two partners. Partnerships have equity, and the partnership is its own entity, separate from the owners.

Partnerships need to designate an owner or partner as the Account Representative of their Shopify Payments account. The account representative needs to provide the following information:

  • Nama pertama dan nama keluarga yang sah: Nama sah penuh anda seperti yang dipaparkan pada dokumentasi yang dikeluarkan kerajaan.
  • Tarikh lahir: Tarikh lahir anda.
  • Jawatan: Jawatan yang anda sandang dalam perniagaan.
  • Alamat e-mel: Alamat e-mel yang sah dan aktif.
  • Nombor telefon: Nombor telefon yang sah dan aktif.
  • Alamat kediaman: Alamat rumah anda yang sepadan dengan dokumentasi anda.
  • Ekuiti: Jika berkenaan, peratusan ekuiti perniagaan yang anda miliki.

Ensure that your name, date of birth, and home address are accurate and that they match your government issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for a photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document. Update the information in your account to match the document when necessary. Review the list of acceptable address documents.

Partnerships also need to provide the following details about their business:

  • Nama perniagaan berdaftar: Nama perniagaan yang sah seperti yang ditunjukkan dalam daftar perniagaan New Zealand.
  • Nombor Perniagaan New Zealand (NZBN): NZBN perniagaan seperti yang ditunjukkan dalam daftar perniagaan New Zealand.
  • Nombor telefon perniagaan: Nombor telefon hubungan aktif untuk perniagaan.
  • Alamat perniagaan: Alamat berdaftar rasmi perniagaan seperti yang ditunjukkan dalam daftar perniagaan New Zealand.

Your information is verified and compared against the business registry in New Zealand. Make sure to pay careful attention to case, punctuation, and symbols.

If the information you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, NZBN, and business address listed in your account matches exactly with the information on the document. Update the information in your account to match the document when necessary. Review the list of acceptable business documents.

You also need to list any other people who are also partners. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. They may need to provide a photo ID or proof of address if their identities can't be verified automatically using the information provided.

Incorporated non-profit organizations

A non-profit organization (NPO) is an entity that's established for purposes other than generating profit for its shareholders. Its primary mission is to serve a public or community benefit.

Pertubuhan bukan untung diperbadankan ialah entiti sah yang tersendiri, berasingan daripada ahli yang telah membuka dan mengendalikannya.

Non-profits must assign an executive with decision making power as their account representative. The account representative needs to provide the following information:

  • Nama pertama dan nama keluarga yang sah: Nama sah penuh anda seperti yang dipaparkan pada dokumentasi yang dikeluarkan kerajaan.
  • Tarikh lahir: Tarikh lahir anda.
  • Jawatan: Jawatan yang anda sandang dalam perniagaan.
  • Alamat e-mel: Alamat e-mel yang sah dan aktif.
  • Nombor telefon: Nombor telefon yang sah dan aktif.
  • Alamat kediaman: Alamat rumah anda yang sepadan dengan dokumentasi anda.
  • Ekuiti: Jika berkenaan, peratusan ekuiti perniagaan yang anda miliki.

Ensure that your name, date of birth, and home address are accurate and that they match your government issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for a photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document. Update the information in your account to match the document when necessary. Review the list of acceptable address documents.

Incorporated non-profits also need to provide the following details about their business:

  • Nama perniagaan berdaftar: Nama perniagaan yang sah seperti yang ditunjukkan dalam daftar perniagaan New Zealand.
  • Nombor Perniagaan New Zealand (NZBN): NZBN perniagaan seperti yang ditunjukkan dalam daftar perniagaan New Zealand.
  • Nombor telefon perniagaan: Nombor telefon hubungan aktif untuk perniagaan.
  • Alamat perniagaan: Alamat berdaftar rasmi perniagaan seperti yang ditunjukkan dalam daftar perniagaan New Zealand.

Your information is verified and compared against the business registry in New Zealand. Make sure to pay careful attention to case, punctuation, and symbols.

If the information you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, NZBN, and business address listed in your account matches exactly with the information on the document. Update the information in your account to match the document when necessary. Review the list of acceptable business documents.

You also need to list any other people who are on your board of directors or who are key decision makers. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. They may need to provide a photo ID or proof of address if their identities can't be verified automatically using the information provided.

Unincorporated non-profit organizations

A non-profit (NPO) is an entity that's established for purposes other than generating profit for its shareholders. Its primary mission is to serve a public or community benefit.

Pertubuhan bukan untung tidak diperbadankan bukan entiti sah yang tersendiri dan tidak berasingan daripada ahlinya. Pertubuhan ini masih diiktiraf secara rasmi sebagai badan amal dengan New Zealand Charity Register.

Non-profits must assign an executive with decision making power as their account representative. The account representative needs to provide the following information:

  • Nama pertama dan nama keluarga yang sah: Nama sah penuh anda seperti yang dipaparkan pada dokumentasi yang dikeluarkan kerajaan.
  • Tarikh lahir: Tarikh lahir anda.
  • Jawatan: Jawatan yang anda sandang dalam perniagaan.
  • Alamat e-mel: Alamat e-mel yang sah dan aktif.
  • Nombor telefon: Nombor telefon yang sah dan aktif.
  • Alamat kediaman: Alamat rumah anda yang sepadan dengan dokumentasi anda.
  • Ekuiti: Jika berkenaan, peratusan ekuiti perniagaan yang anda miliki.

Ensure that your name, date of birth, and home address are accurate and that they match your government issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for a photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document. Update the information in your account to match the document when necessary. Review the list of acceptable address documents.

Unincorporated non-profits also need to provide the following details about their business:

  • Nama perniagaan berdaftar: Nama perniagaan yang sah seperti yang ditunjukkan pada daftar kerajaan.
  • Nombor Perniagaan New Zealand (NZBN): NZBN perniagaan seperti yang ditunjukkan dalam daftar perniagaan New Zealand. Jika anda tidak mempunyai NZBN, pilih kotak semak "Perniagaan ini tidak mempunyai Nombor Perniagaan New Zealand (NZBN)".
  • Nombor telefon perniagaan: Nombor telefon hubungan aktif untuk perniagaan.
  • Alamat perniagaan: Alamat berdaftar rasmi perniagaan seperti yang ditunjukkan pada daftar kerajaan.

Maklumat anda disahkan dan dibandingkan dengan daftar kerajaan seperti Daftar Perniagaan New Zealand. Pastikan anda memberikan perhatian yang teliti terhadap penggunaan huruf besar dan kecil, tanda baca dan simbol.

Jika maklumat yang anda berikan tentang perniagaan tidak dapat disahkan, anda mungkin perlu memberikan dokumen pengesahan perniagaan. Semasa memberikan dokumen ini, pastikan nama berdaftar, NZBN (jika diberikan) dan alamat perniagaan yang disenaraikan dalam akaun anda sepadan dengan tepat dengan maklumat pada dokumen tersebut. Kemaskinikan maklumat dalam akaun anda supaya sepadan dengan dokumen apabila perlu. Semak senarai dokumen perniagaan yang boleh diterima.

You also need to list any other people who are on your board of directors or who are key decision makers. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. They may need to provide a photo ID or proof of address if their identities can't be verified automatically using the information provided.

Club, society, or other not-for-profit

Kelab, persatuan atau organisasi bukan untuk keuntungan yang lain ialah jenis perniagaan tidak formal yang merangkumi pelbagai jenis perhimpunan bukan keuntungan, termasuk kelab sosial, persatuan kebudayaan dan entiti yang serupa. Sebagai contoh, sekolah, gereja dll.

Tujuannya bukan untuk menjalankan perniagaan bagi mendapatkan keuntungan, sebaliknya untuk mengekalkan kelangsungan kumpulan demi faedah komuniti. Kumpulan ini tiada dalam Daftar Badan Amal, tetapi akan mempunyai NZBN untuk menjalankan perniagaan.

A club, society, or other not-for-profit must assign a person with key decision making power as their account representative, and indicate that this person is an executive. The account representative needs to provide the following information:

  • Nama pertama dan nama keluarga yang sah: Nama sah penuh anda seperti yang dipaparkan pada dokumentasi yang dikeluarkan kerajaan.
  • Tarikh lahir: Tarikh lahir anda.
  • Jawatan: Jawatan yang anda sandang dalam perniagaan.
  • Alamat e-mel: Alamat e-mel yang sah dan aktif.
  • Nombor telefon: Nombor telefon yang sah dan aktif.
  • Alamat kediaman: Alamat rumah anda yang sepadan dengan dokumentasi anda.
  • Ekuiti: Jika berkenaan, peratusan ekuiti perniagaan yang anda miliki.

Ensure that your name, date of birth, and home address are accurate and that they match your government issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for a photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document. Update the information in your account to match the document when necessary. Review the list of acceptable address documents.

Clubs, societies, and other not-for-profit organizations also need to provide the following details about their business:

  • Nama perniagaan berdaftar: Nama perniagaan yang sah seperti yang ditunjukkan dalam daftar perniagaan New Zealand.
  • Nombor Perniagaan New Zealand (NZBN): NZBN perniagaan seperti yang ditunjukkan dalam daftar perniagaan New Zealand.
  • Nombor telefon perniagaan: Nombor telefon hubungan aktif untuk perniagaan.
  • Alamat perniagaan: Alamat berdaftar rasmi perniagaan seperti yang ditunjukkan dalam daftar perniagaan New Zealand.

Your information is verified and compared against the business registry in New Zealand. Make sure to pay careful attention to case, punctuation, and symbols.

If the information you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, NZBN, and business address listed in your account matches exactly with the information on the document. Update the information in your account to match the document when necessary. Review the list of acceptable business documents.

You also need to list any other people who are key decision makers. If you have a board of directors, the board of directors should be included on the account. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. They may need to provide a photo ID or proof of address if their identities can't be verified automatically using the information provided.

Acceptable document types

This section explains the types of documents that you can use to verify your account.

Identity documents

The name and date of birth on your Shopify Payments account must be updated to match the information displayed in the identity document that you're providing and the documents must be valid and not expired. The following documents are accepted as proof of identity:

  • Passport
  • Lesen memandu - Gambar bahagian hadapan dan belakang diperlukan.
  • New Zealand emergency travel document
  • New Zealand refugee travel document
  • New Zealand certificate of identity

Address documents

The name and address on your Shopify Payments account must be updated to match the information displayed in the address documents that you're providing and all documents must display an issuing date within the past 6 months. The following documents are accepted as proof of address:

  • Utility bill
  • Financial statement
  • Central Government Agency document
  • Local council/government letter
  • Signed rental tenancy agreement
  • Electoral roll papers
  • Insurance policy document
  • Car registration notification/demand

Business verification documents

The documents must clearly display the legal entity name, NZBN, and address of your business and the details on your Shopify Payments account must be updated to match the information displayed in the documents that you're providing. The following documents are accepted for business verification:

  • New Zealand Business Number Registration Extract
  • New Zealand Companies Office Company Extract
  • New Zealand Certificate of Incorporation
  • New Zealand Certificate of Good Standing
  • Memorandum of Association
  • Statement from a financial institution
  • Government-issued letter

Ensuring documentation compliance

Apabila memberikan dokumen anda, pastikan dokumen tersebut memenuhi kriteria yang diperlukan. Semak garis panduan berikut untuk memastikan pematuhan:

  • Ketepatan: Pastikan maklumat pada dokumen anda sepadan dengan perkara yang telah anda masukkan dalam akaun Shopify Payments anda. Kemaskinikan akaun anda untuk memadankan dokumen anda, jika perlu.
  • Clarity and legibility: Make sure that your documents are clear and large enough to read. Ensure the entire document is visible in the photograph.
  • Kelengkapan: Pastikan semua butiran yang perlu dapat dilihat pada dokumen anda. Semak jenis dokumen yang diterima yang disenaraikan pada halaman ini untuk memahami butiran yang mesti disertakan pada dokumen.
  • Original documentation: Ambil gambar asal dokumen anda menggunakan kamera. Jangan fotostat, imbas atau buat tangkapan skrin dokumen anda. Jangan tampal gambar dokumen ke dalam dokumen lain. Jangan ambil gambar skrin komputer atau cetakan.
    • Jika dokumen anda dikeluarkan kepada anda secara digital, maka sediakan fail PDF dengan semua halaman seperti asal yang diberikan kepada anda, tanpa pindaan.
  • Kesahan: Pastikan ID bergambar tidak tamat tempoh dan bukti alamat dikeluarkan baru-baru ini. Jika memberikan bukti pendaftaran perniagaan, maka perniagaan anda seharusnya masih didaftarkan secara aktif dan dalam kedudukan yang baik.

Troubleshooting common issues

Before contacting Shopify Support, review these common onboarding issues and their solutions.

My document was rejected

Ensure the information on your account matches your document exactly, and update your account if needed. If your documents are still being rejected, then refer to the following sections on this page:

My address can't be automatically verified

If your address can't be automatically verified, then you'll be asked to provide a proof of address document. Proof of address documents must include your full name and home address, and must be one of the accepted document types. Before uploading your document:

  1. Confirm that the address on your Shopify Payments account matches exactly with the address on your proof of address document.
  2. Update your account information to match your document, if necessary.
  3. Confirm that the document includes your own full name. If you have a utility bill in someone else's name, then you'll need to provide a different document.
  4. Upload a clear photograph of the document.
My payment is showing as pending

Check the order's timeline to confirm whether the payment was successful. If the payment failed, then you'll need to create a new draft order and send it to your customer to capture the funds.

My payouts are failing with a virtual bank account

Virtual bank accounts such as Revolut and Payoneer are accepted for payouts, but have a higher payout failure rate than traditional bank accounts. Payouts can also fail if the payout recipient name doesn't match the name your bank has on file. If your payouts are failing, then verify that the name on your Shopify Payments account matches your bank records, or consider using a standard bank account instead.

Saya tidak mempunyai NZBN, tetapi saya diminta untuk memberikannya

Peniaga tunggal, perkongsian dan perbadanan memerlukan Nombor Perniagaan New Zealand (NZBN) untuk menyediakan serta mengesahkan Shopify Payments. Jika anda tidak mempunyai NZBN, anda mungkin ditetapkan di bawah jenis perniagaan yang salah.

Jika anda sedang menyediakan akaun, kembali ke bahagian Jenis perniagaan dan pilih sama ada Individu atau Bukan Keuntungan Tidak Diperbadankan. Bukan Keuntungan Tidak Diperbadankan hanya patut dipilih jika anda berdaftar secara serentak sebagai badan amal atau organisasi bukan keuntungan di New Zealand, jika tidak, anda patut memilih Individu.

Di luar proses pengesahan, pemilik akaun kedai boleh mengemaskinikan butiran ini melalui Tetapan > Umum > Butiran Perniagaan. Klik tiga titik di sebelah entiti perniagaan anda dan kemudian klik “edit” untuk mengemaskinikan maklumat perniagaan tersebut, termasuk jenis perniagaan.

Jika anda mengalami apa-apa kesukaran dengan proses ini, hubungi Sokongan Shopify untuk mendapatkan bantuan.

Frequently asked questions

Review these frequently asked questions about Shopify Payments requirements in New Zealand.

Why do you need my photo ID and personal information if I'm a company, partnership, or non-profit?

Even if you're set up as a company, partnership, or non-profit, the banking partners that Shopify works with are required by regulations in New Zealand to verify the identities of the individuals associated with the business.

I'm a citizen of New Zealand but I don't currently live there. Can I use Shopify Payments in New Zealand?

If your business type is individual or sole trader, then you're required to live in New Zealand to be eligible for Shopify Payments in New Zealand. If you don't currently live in New Zealand, then you should create a Shopify Payments account for the region where you live.

Update your store address to your current location. If your location is eligible for Shopify Payments, then you can create a Shopify Payments account for that region instead.

If you're a partnership, corporation, or non-profit, then you aren't required to personally live in New Zealand, but your business must be registered there and have a New Zealand business address. If you need help, then contact Shopify Support.

My account was already verified. Why am I being asked to provide new information?

Regulatory requirements and the requirements from financial partners and their card networks change over time. When this happens, you might need to provide additional information to remain compliant. You'll receive these requests through a banner or alert in your admin and a corresponding email. You must complete these requests to continue using Shopify Payments.

Bagaimanakah saya mengemaskinikan maklumat akaun Shopify Payments saya?

Jika anda sedang diminta untuk melengkapkan pengesahan akaun, maka anda boleh membuat apa-apa kemas kini pada maklumat anda daripada dalam halaman pengesahan berserta menyerahkan apa-apa dokumen yang diminta.

Di luar proses pengesahan, pemilik akaun kedai boleh mengemaskinikan butiran ini melalui Tetapan > Umum > Butiran Perniagaan. Klik tiga titik di sebelah entiti perniagaan anda dan kemudian klik “edit” untuk mengemaskinikan maklumat perniagaan tersebut, termasuk jenis perniagaan.

Ambil perhatian bahawa apa-apa perubahan yang anda buat di sini akan dihantar secara automatik kepada rakan kongsi perbankan kami untuk semakan, dan maklumat baharu tersebut akan dijalankan semula melalui proses pengesahan mereka. Perubahan tersebut berkemungkinan disahkan semula secara automatik, tetapi anda juga boleh diminta untuk memberikan dokumen sokongan.

Jika anda mengalami apa-apa kesukaran dengan proses ini, hubungi Sokongan Shopify untuk mendapatkan bantuan.

Before contacting Shopify Support about Shopify Payments in New Zealand

Before contacting Shopify Support, gather the following information to help resolve your issue faster:

  • Screenshots of any error messages you received, with sensitive information such as bank account numbers removed
  • The business type you selected during setup
  • Your New Zealand Business Number (NZBN), if applicable
  • The specific step where you encountered the issue
  • The browser and device you're using
  • Your bank account type and currency, without sharing the full account number
  • Any documents you've uploaded and when you uploaded them

Having this information ready helps Shopify Support assist you more efficiently.