Bank account and personal information requirements for using Shopify Payments in Luxembourg

Before using Shopify Payments in Luxembourg, you need to understand the requirements that are in place to comply with regulations and to prevent financial crimes. Personal information is collected to verify your identity and business details, and certain types of documentation are accepted for this purpose.

Requirements for using Shopify Payments in Luxembourg

Before you use Shopify Payments in Luxembourg, ensure that you meet the following requirements:

Eligible business types: Certain types of businesses and services aren't permitted to use Shopify Payments. To determine whether your business is eligible, refer to the list of prohibited business types for Luxembourg in the Shopify Payments Terms of Service.
Bank account requirements: Your bank account must meet the following requirements before you can connect it to Shopify Payments:
- The bank account must be in EUR currency.
- The bank account must be eligible for Single Euro Payments Area (SEPA) transfers.
- The bank account must have an International Bank Account Number (IBAN) that starts with any of the following country codes: AT, BE, BG, CH, CY, DE, DK, EE, ES, FI, FR, GB, GI, GR, HR, HU, IE, IT, LT, LU, LV, MT, NL, NO, PL, PT, RO, SE, or SI.

Unsupported bank account types

Certain bank account types aren't compatible with Shopify Payments. The following account types aren't supported:

Checking accounts that accept only wire transfers: These accounts don't work with Shopify Payments.
Savings accounts: Savings accounts can't be used for Shopify Payments payouts.
Flex-currency accounts: Accounts that support multiple currencies simultaneously aren't supported.
Money transfer services: Services that mimic bank accounts, such as some fintech platforms, can't be used with Shopify Payments.

Walaupun akaun maya bukan Shopify disokong, anda boleh mengalami lebih banyak kegagalan pembayaran dengan akaun ini.

Untuk mengesahkan sama ada akaun anda boleh menerima jenis pemindahan yang disenaraikan untuk rantau anda, hubungi bank anda.

Purpose of collecting information

Shopify dan rakan kongsi perbankannya dikehendaki mengutip dan mengesahkan maklumat tentang anda dan perniagaan anda untuk mematuhi peraturan di Luxembourg yang dirangka untuk mencegah jenayah kewangan. Memandangkan peraturan dan undang-undang tempatan berubah, anda mungkin akan dihubungi oleh Shopify dan rakan kongsi perbankannya untuk memberikan maklumat tambahan sepanjang jangka hayat akaun Shopify Payments anda.

The information that's collected is used to confirm the identity of the business, the identities of individuals linked to the business, and the nature of the relationship between the two.

Shopify tidak pernah mengepos dokumentasi secara fizikal kepada anda. Sebarang dokumen atau komunikasi penting akan di-e-melkan, atau disediakan secara digital kepada pemilik kedai pada halaman Tetapan > Pengguna pentadbir Shopify anda.

Review Shopify's Privacy Policy to learn about how your information is kept confidential and safe.

Required personal and business information for activating Shopify Payments in Luxembourg

Ensure that you correctly identify your business type because it determines the information that you need to provide.

If you haven't registered with any government agency, or you have registered but run the business as a sole trader (including sole proprietorships and the self-employed), then select the Individual / Sole trader business type.

If you have registered your business and have an RCS number (Registre de Commerce et des Sociétés), then select your business type based on the following guidance:

Partnerships with RCS numbers (SENC, SCS, SCSp) must select the registered partnership business type.
Non-profit organizations with RCS numbers (ASBL, foundations) must select the registered non-profit business type.
All other businesses with RCS numbers must select the registered company business type. Common examples are SARL, SAS, and SCA.

If you have a registered business, but don't have an RCS number, then select your business type based on the following guidance:

Partnerships without RCS numbers must select the unregistered partnership business type.
Non-profit organizations and charities that don't have RCS numbers must select the unregistered non-profit business type.

If you're not sure what business type to pick, then contact Shopify Support for help with selecting the right one.

Individuals / Sole traders

Individuals are single owner businesses that haven't registered with the government and are doing business privately. Sole traders are single owner businesses who are registered with the government under their personal information. Both are businesses that are owned and controlled by one individual living in Luxembourg. This includes freelancers and self-employed small business operators.

These business types are treated the same way and must provide the same information. Individuals and sole traders must provide:

Legal first and last name: Your full legal name as it appears on government-issued documentation.
Date of birth: Your birth date.
Email address: A valid and active email address.
Phone number: A valid and active phone number.
Residential address in Luxembourg: Your home address, matching your documentation.

Jika maklumat anda tidak dapat disahkan secara automatik, anda akan menerima permintaan untuk mengesahkan identiti anda. Jika mana-mana maklumat anda seperti nama, tarikh lahir atau alamat rumah anda tidak betul, anda perlu mengemas kini maklumat akaun anda.

Jika maklumat itu betul dan anda masih menerima permintaan untuk pengesahan, anda boleh menyelesaikan permintaan itu dengan melengkapkan salah satu tugas yang berikut:

Sahkan identiti anda dengan mengambil swafoto bersama-sama ID bergambar yang sah.
Muat naik dokumen bukti identiti dan bukti alamat yang berasingan dalam pentadbir Shopify anda.
- Maklumat pada dokumen anda mesti padan dengan tepat dengan perkara yang anda masukkan pada akaun anda. Kemas kini maklumat akaun anda agar sepadan dengan dokumen anda jika perlu.

Registered company (SARL, SAS, SCA)

A registered company is a business whose equity is divided into shares, owned by shareholders. A company is considered its own legal entity, separate from the people who run it. They typically also have a board of directors.

Registered companies must assign either a beneficial owner or an executive with decision-making power as their account representative. The account representative must provide the following information:

Legal first and last name: Your full legal name as it appears on government-issued documentation.
Date of birth: Your birth date.
Email address: A valid and active email address.
Phone number: A valid and active phone number.
Residential address: Your home address, matching your documentation.
Job title: The job title you hold with the business.
Equity: If applicable, the equity percentage you own of the business.

Jika maklumat itu betul dan anda masih menerima permintaan untuk pengesahan, anda boleh menyelesaikan permintaan itu dengan melengkapkan salah satu tugas yang berikut:

Sahkan identiti anda dengan mengambil swafoto bersama-sama ID bergambar yang sah.
Muat naik dokumen bukti identiti dan bukti alamat yang berasingan dalam pentadbir Shopify anda.
- Maklumat pada dokumen anda mesti padan dengan tepat dengan perkara yang anda masukkan pada akaun anda. Kemas kini maklumat akaun anda agar sepadan dengan dokumen anda jika perlu.

Registered companies also need to provide the following details about the business:

Registered business name: The legal business name as shown in the government's business registry.
RCS number (Registre de Commerce et des Sociétés): The business's RCS number as shown in the government's business registry.
VAT number: Your VAT registration number, if applicable.
Business phone number: An active contact phone number for the business.
Business address: The official registered address of the business as shown in the government's business registry.

Shopify banking partners verify your information by comparing it against government registries in Luxembourg. Pay careful attention to case, punctuation, and symbols.

If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, RCS number, and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document if necessary. Review the list of acceptable business documents.

You must additionally list any other people who are beneficial owners of the company. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Pemilik yang anda berikan mesti padan dengan pemilik yang disenaraikan dalam pendaftaran perniagaan kerajaan anda. Jika ketidakpadanan dikesan, anda akan diminta untuk sama ada melengkapkan proses pengakusaksian dengan mengklik butang Tandatangan, atau memberikan dokumen bukti pemilikan. Menandatangani pengakusaksian ialah cara terpantas untuk menyelesaikan ketidakpadanan ini, tetapi jika anda lebih suka menyerahkan dokumen, pastikan nama pemilik yang disenaraikan pada akaun anda sepadan dengan tepat dengan pemilik yang disenaraikan pada dokumen anda. Kemas kini maklumat pada akaun anda agar sepadan dengan dokumen anda, jika perlu. Jika perniagaan anda dimiliki oleh syarikat pemegangan (sama ada sepenuhnya atau sebahagian), tandatangani pengakusaksian untuk melengkapkan pengesahan.

Jika perniagaan anda tidak mempunyai pemilik, sebaliknya anda akan diminta untuk sama ada menandatangani pengakusaksian atau memberikan dokumen yang mengesahkan pengarah anda. Jika anda lebih suka menyerahkan dokumen, pastikan nama pengarah yang disenaraikan pada akaun anda sepadan dengan tepat dengan pengarah yang disenaraikan pada dokumen anda. Kemas kini maklumat pada akaun anda agar sepadan dengan dokumen anda, jika perlu.

Registered partnerships (SENC, SCS, SCSp)

A registered partnership is a business owned by at least two partners, who have registered for commercial activity and obtained an RCS number. Registered partnerships have equity, and the partnership is its own entity, separate from the owners.

Registered partnerships must designate an owner or partner as the account representative of their Shopify Payments account. The account representative must provide the following information:

Legal first and last name: Your full legal name as it appears on government-issued documentation.
Date of birth: Your birth date.
Email address: A valid and active email address.
Phone number: A valid and active phone number.
Residential address: Your home address, matching your documentation.
Job title: The job title you hold with the business.
Equity: If applicable, the equity percentage you own of the business.

Jika maklumat itu betul dan anda masih menerima permintaan untuk pengesahan, anda boleh menyelesaikan permintaan itu dengan melengkapkan salah satu tugas yang berikut:

Sahkan identiti anda dengan mengambil swafoto bersama-sama ID bergambar yang sah.
Muat naik dokumen bukti identiti dan bukti alamat yang berasingan dalam pentadbir Shopify anda.
- Maklumat pada dokumen anda mesti padan dengan tepat dengan perkara yang anda masukkan pada akaun anda. Kemas kini maklumat akaun anda agar sepadan dengan dokumen anda jika perlu.

Registered partnerships also need to provide the following details about their business:

Registered business name: The legal business name as shown in the government's business registry.
RCS number (Registre de Commerce et des Sociétés): The business's RCS number as shown in the government's business registry.
VAT number: Your VAT registration number, if applicable.
Business phone number: An active contact phone number for the business.
Business address: The official registered address of the business as shown in the government's business registry.

Shopify banking partners verify your information by comparing it against government registries in Luxembourg. Pay careful attention to case, punctuation, and symbols.

If the information you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, RCS number, and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document if necessary. Review the list of acceptable business documents.

You must additionally list any other people who are owners or partners. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Unregistered partnerships

An unregistered partnership is a business owned by at least two partners, who haven't registered for an RCS number, but who have a partnership agreement. The owners are considered the legal entity in this case, and the business is not a separate entity.

Unregistered partnerships must designate an owner as the account representative of their Shopify Payments account. The account representative must provide the following information:

Legal first and last name: Your full legal name as it appears on government-issued documentation.
Date of birth: Your birth date.
Email address: A valid and active email address.
Phone number: A valid and active phone number.
Residential address: Your home address, matching your documentation.
Job title: The job title you hold with the business.
Equity: If applicable, the equity percentage you own of the business.

Jika maklumat itu betul dan anda masih menerima permintaan untuk pengesahan, anda boleh menyelesaikan permintaan itu dengan melengkapkan salah satu tugas yang berikut:

Sahkan identiti anda dengan mengambil swafoto bersama-sama ID bergambar yang sah.
Muat naik dokumen bukti identiti dan bukti alamat yang berasingan dalam pentadbir Shopify anda.
- Maklumat pada dokumen anda mesti padan dengan tepat dengan perkara yang anda masukkan pada akaun anda. Kemas kini maklumat akaun anda agar sepadan dengan dokumen anda jika perlu.

Unregistered partnerships also need to provide the following details about their business:

Registered business name: The legal business name as shown on documentation.
VAT number: Your VAT registration number, if applicable.
Business phone number: An active contact phone number for the business.
Business address: The official registered address of the business as shown on documentation.

Shopify banking partners verify your information by comparing it against government registries in Luxembourg. Pay careful attention to case, punctuation, and symbols.

If the information you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document if necessary. Review the list of acceptable business documents.

Registered non-profits (ASBL, foundations)

A non-profit (NPO) is an entity that's established for purposes other than generating profit for its shareholders. Its primary mission is to serve a public or community benefit. Registered non-profits have registered for commercial purposes and obtained an RCS number.

Registered non-profits must assign either a director or an executive with decision-making power as their account representative. The account representative must provide the following information:

Legal first and last name: Your full legal name as it appears on government-issued documentation.
Date of birth: Your birth date.
Email address: A valid and active email address.
Phone number: A valid and active phone number.
Residential address: Your home address, matching your documentation.
Job title: The job title you hold with the business.
Equity: If applicable, the equity percentage you own of the business.

Jika maklumat itu betul dan anda masih menerima permintaan untuk pengesahan, anda boleh menyelesaikan permintaan itu dengan melengkapkan salah satu tugas yang berikut:

Sahkan identiti anda dengan mengambil swafoto bersama-sama ID bergambar yang sah.
Muat naik dokumen bukti identiti dan bukti alamat yang berasingan dalam pentadbir Shopify anda.
- Maklumat pada dokumen anda mesti padan dengan tepat dengan perkara yang anda masukkan pada akaun anda. Kemas kini maklumat akaun anda agar sepadan dengan dokumen anda jika perlu.

Registered non-profits also need to provide the following details about their business:

Registered business name: The legal business name as shown in the government's business registry.
RCS number (Registre de Commerce et des Sociétés): The business's RCS number as shown in the government's business registry.
VAT number: Your VAT registration number, if applicable.
Business phone number: An active contact phone number for the business.
Business address: The official registered address of the business as shown in the government's business registry.

Shopify banking partners verify your information by comparing it against government registries in Luxembourg. Pay careful attention to case, punctuation, and symbols.

You must additionally list any other people who are on your board of directors or who are key decision makers. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Pengarah yang anda berikan mesti padan dengan pengarah yang disenaraikan dalam pendaftaran perniagaan kerajaan anda. Jika ketidakpadanan dikesan, anda akan diminta untuk sama ada melengkapkan proses pengakusaksian dengan mengklik butang Tandatangan, atau memberikan dokumen bukti jawatan pengarah. Menandatangani pengakusaksian ialah cara terpantas untuk menyelesaikan ketidakpadanan ini, tetapi jika anda lebih suka menyerahkan dokumen, pastikan nama pengarah yang disenaraikan pada akaun anda sepadan dengan tepat dengan pengarah yang disenaraikan pada dokumen anda. Kemas kini maklumat pada akaun anda agar sepadan dengan dokumen anda, jika perlu.

Unregistered non-profits

A non-profit (NPO) is an entity that's established for purposes other than generating profit for its shareholders. Its primary mission is to serve a public or community benefit. An unregistered non-profit doesn't have an RCS number, but has registered with local courts and has non-profit status.

Unregistered non-profits must assign a key decision maker or organizer as their account representative, and mark that person as an executive. The account representative must provide the following information:

Legal first and last name: Your full legal name as it appears on government-issued documentation.
Date of birth: Your birth date.
Email address: A valid and active email address.
Phone number: A valid and active phone number.
Residential address: Your home address, matching your documentation.
Job title: The job title you hold with the business.
Equity: If applicable, the equity percentage you own of the business.

Jika maklumat itu betul dan anda masih menerima permintaan untuk pengesahan, anda boleh menyelesaikan permintaan itu dengan melengkapkan salah satu tugas yang berikut:

Sahkan identiti anda dengan mengambil swafoto bersama-sama ID bergambar yang sah.
Muat naik dokumen bukti identiti dan bukti alamat yang berasingan dalam pentadbir Shopify anda.
- Maklumat pada dokumen anda mesti padan dengan tepat dengan perkara yang anda masukkan pada akaun anda. Kemas kini maklumat akaun anda agar sepadan dengan dokumen anda jika perlu.

Unregistered non-profits also need to provide the following details about their business:

Registered business name: The legal business name as shown on documentation.
VAT number: Your VAT registration number, if applicable.
Business phone number: An active contact phone number for the business.
Business address: The official registered address of the business as shown on documentation.

Shopify banking partners verify your information by comparing it against government registries in Luxembourg. Pay careful attention to case, punctuation, and symbols.

If the information you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document if necessary. Review the list of acceptable business documents.

Acceptable document types

This section explains which documents you can use to verify your identity and business details.

Identity documents

The following documents are accepted as proof of identity. The name and date of birth on your Shopify Payments account must be updated to match the information shown in the identity document you're providing. The documents must be valid and must not be expired.

Passeport / Reisepass (Passport)
Permis de conduire / Führerschein (Driver's license) - Photographs of the front and back are required.
Carte d'identité / Personalausweis (Identity card) - Photographs of the front and back are required.
Permis de conduire local / Aufenthaltserlaubnis (Residence permit ID) - Photographs of the front and back are required.

Address documents

The name and address on your Shopify Payments account must be updated to match the information displayed in the address documents that you're providing. The following documents are accepted as proof of address:

Facture d'un service public / Stromrechnung (Utility bill) - dated within the last 6 months
Déclaration d'une institution financière / Erklärung eines Finanzinstituts (Statement from a financial institution) - dated within the last 6 months
Lettre émise par le gouvernement / Regierungsschreiben (Surat yang dikeluarkan oleh kerajaan) - bertarikh dalam tempoh 12 bulan yang lalu
Carte d'identité / Personalausweis (Identity card with home address)

Business verification documents

The following documents are accepted for business verification. They must clearly display the legal entity name, RCS number, and address of your business. The details on your Shopify Payments account must be updated to match the information displayed in the documents that you're providing:

License commerciale / Handelslizenz (Lesen perdagangan)
Publication des statuts / Veröffentlichung der Satzung (Memorandum / Publication of articles of association)
Immatriculation à la TVA / Umsatzsteuerregistrierung (VAT registration)

Dokumen pemilikan

Dokumen berikut diterima sebagai bukti pemilikan atau jawatan pengarah, dengan syarat dokumen tersebut memaparkan nama entiti sah perniagaan anda dan semua nama lengkap pemilik atau pengarah perniagaan anda.

Comptes annuels (Laporan Tahunan)
Déclaration annuelle (Penyata tahunan)
Acte de constitution (Artikel pemerbadanan)
Registre des bénéficiaires effectifs (Daftar Pemilik Manfaat Muktamad)

Setiap pemilik manfaat yang disenaraikan dalam dokumentasi anda juga mesti disenaraikan dalam akaun Shopify Payments anda dan ditugaskan dengan peranan Pemilik. Pemilik manfaat ditakrifkan sebagai seseorang yang memiliki 25% atau lebih ekuiti perniagaan. Kemas kini maklumat dalam akaun anda untuk memadankan dokumen jika perlu.

Jika perniagaan anda tidak mempunyai sebarang pemilik manfaat, sebaliknya anda akan dikehendaki untuk mengesahkan pengarah anda. Dalam kes ini, dokumen sama yang disenaraikan di atas adalah layak. Setiap pengarah yang disenaraikan dalam dokumentasi anda juga mesti disenaraikan dalam akaun Shopify Payments anda dan ditugaskan dengan peranan Pengarah. Kemas kini maklumat dalam akaun anda untuk memadankan dokumen jika perlu.

Jika perniagaan anda dimiliki oleh syarikat pemegangan, maka sila pastikan pemilik dan pengarah anda dimasukkan dengan betul terlebih dahulu, dan kemudian lengkapkan proses pengakusaksian digital dengan menekan butang Tandatangan.

Ensuring documentation compliance

Apabila memberikan dokumen anda, pastikan dokumen tersebut memenuhi kriteria yang diperlukan. Semak garis panduan yang berikut untuk memastikan pematuhan:

Ketepatan: Pastikan maklumat pada dokumen anda sepadan dengan perkara yang telah anda masukkan dalam akaun Shopify Payments anda. Kemaskinikan akaun anda agar sepadan dengan dokumen anda, jika perlu.
Clarity and legibility: Make sure that your documents are clear and large enough to read. Ensure the entire document is visible in the photograph.
Kelengkapan: Pastikan semua butiran yang diperlukan boleh dilihat pada dokumen anda. Semak jenis dokumen yang boleh diterima yang disenaraikan pada halaman ini untuk memahami butiran yang mesti disertakan pada dokumen tersebut.
Original documentation: Take an original photograph of your document using a camera. Don't photocopy, scan, or screenshot your documents. Don't paste photos of documents into other documents. Don't take photos of computer screens or printouts.
- If your document was issued to you digitally, then provide the PDF file with all pages as it was originally given to you, with no alterations.
Validity: Ensure photo IDs aren't expired and that proof of address is recently issued. If providing proof of business registration, then your business should still be actively registered and in good standing.

Troubleshooting common issues

Before contacting Shopify Support, review the following common onboarding issues and their solutions.

I'm a partnership in Luxembourg being asked for an RCS number, but I don't have one.

If you're a partnership in Luxembourg being asked for an RCS number, but you don't have one, then you're set up as the incorrect business type. If you're in the process of setting up your Shopify Payments account, then update the business type to unregistered partnership.

Jika anda sudah menyediakan akaun dan diminta untuk nombor RCS sebagai sebahagian daripada proses pengesahan anda, anda boleh mengemas kini jenis perniagaan anda dengan pergi ke Tetapan > Umum. Klik tiga titik di sebelah butiran perniagaan anda dan kemudian klik Edit. Jika anda menghadapi sebarang kesukaran dengan mengemas kini jenis perniagaan anda, hubungi Sokongan Shopify untuk mendapatkan bantuan.

I don't have an RCS number in Luxembourg, and I'm not an individual or sole trader.

Jika anda tidak mempunyai nombor RCS, anda hanya boleh memilih perkongsian tidak berdaftar atau bukan untung tidak berdaftar sebagai jenis perniagaan anda. Anda masih perlu memberikan dokumentasi yang menunjukkan perniagaan anda didaftarkan sebagai jenis perniagaan tersebut di Luxembourg.

If neither of these business types fits your business, then you should select Individual / Sole trader and assign a key decision maker or owner as the account representative.

Alamat saya tidak dapat disahkan secara automatik.

Untuk Shopify Payments Luxembourg, jika alamat anda tidak dapat disahkan secara automatik, anda akan diminta untuk sama ada melengkapkan proses swafoto, atau memberikan dokumen bukti alamat.

Disyorkan untuk melengkapkan proses swafoto. Individu yang memerlukan pengesahan boleh mengklik butang Swafoto dan kemudian mengambil gambar ID bergambar serta diri mereka, untuk tujuan pengesahan. Anda boleh melengkapkan proses swafoto ini dan bukannya memberikan dokumen bukti alamat.

Jika anda lebih suka memberikan dokumen secara manual, anda boleh berbuat demikian. Pastikan perkara yang berikut:

Nama dan alamat pada dokumen sepadan sepenuhnya dengan nama dan alamat yang disenaraikan dalam akaun Shopify Payments anda.
Dokumen bertarikh dalam tempoh 6 bulan yang lalu.
Dokumen tersebut ialah salah satu jenis dokumen alamat yang diterima.

Anda perlu memberikan dokumen yang menunjukkan nama anda sendiri. Contohnya: Jika nama anda sendiri tidak dipaparkan pada bil utiliti anda, anda harus memilih dan memberikan dokumen yang berbeza daripada senarai pilihan.

Maklumat pemilik saya tidak dapat disahkan.

Untuk Shopify Payments Luxembourg, anda dikehendaki memasukkan pemilik anda agar nama yang disenaraikan padan dengan pemilik yang disenaraikan untuk perniagaan anda pada pendaftaran perniagaan kerajaan anda. Anda disyorkan supaya mencari maklumat pemilik anda dalam pendaftaran dan memasukkan nama yang tepat seperti yang ditunjukkan di situ. Jika anda tidak mempunyai pemilik, sebaliknya anda mesti menyenaraikan semua pengarah anda pada akaun.

Jika anda telah berbuat demikian dan pemilikan atau jawatan pengarah anda masih tidak dapat disahkan, anda disyorkan supaya mengklik butang Tandatangan pada halaman pengesahan anda untuk mengakusaksi secara digital bahawa maklumat yang telah anda berikan adalah betul.

Jika anda mahu, anda boleh memberikan dokumen yang mengesahkan siapa pemilik atau pengarah anda, dan bukannya menggunakan proses pengakusaksian. Maklumat pemilik dan pengarah yang anda masukkan pada akaun Shopify Payments anda mesti sepadan dengan maklumat pada dokumentasi yang anda muat naik. Jika pemilik atau pengarah disenaraikan pada dokumentasi anda tetapi tidak ditambahkan pada akaun Shopify Payments anda, maka anda mesti menambahkan individu tersebut pada akaun anda dan menugaskan peranan Pemilik atau Pengarah kepada mereka. Senarai jenis dokumen yang boleh anda berikan untuk mengesahkan pemilikan tersedia di sini.

Anda harus memastikan pemilik dan pengarah pada akaun anda mempunyai padanan 1:1 dengan dokumentasi anda. Jangan senaraikan pemilik atau pengarah tambahan yang tidak ditunjukkan pada dokumen anda.

Maklumat perniagaan saya tidak disahkan.

Rakan kongsi perbankan Shopify mengesahkan maklumat perniagaan anda dengan membandingkannya dengan pendaftaran kerajaan di Luxembourg. Jika perniagaan anda tidak dapat disahkan, semak butiran berikut:

Pastikan nama perniagaan berdaftar anda sepadan sepenuhnya seperti yang dipaparkan dalam pendaftaran perniagaan kerajaan, termasuklah huruf besar dan kecil, tanda baca serta simbol.
Pastikan nombor RCS anda betul.
Pastikan alamat perniagaan anda sepadan dengan alamat yang disenaraikan dalam pendaftaran perniagaan kerajaan.

Jika maklumat anda masih tidak dapat disahkan, anda mungkin perlu memberikan dokumen pengesahan perniagaan. Pastikan maklumat pada dokumen anda sepadan dengan perkara yang telah anda masukkan dalam akaun Shopify Payments anda.

Dokumen saya telah ditolak.

Pastikan maklumat pada akaun anda sepadan sepenuhnya dengan dokumen anda, dan kemaskinikan akaun anda jika perlu. Jika dokumen anda masih ditolak, rujuk pada bahagian berikut pada halaman ini:

Jenis dokumen yang boleh diterima: Dokumen yang diterima dan butiran yang diperlukan. Tangkapan skrin, cetakan dan tangkapan skrin pendaftaran tidak diterima.
Memastikan pematuhan dokumentasi: Keperluan untuk ketepatan, kejelasan, kelengkapan dan kesahan.

Frequently asked questions

Review the following frequently asked questions about Shopify Payments requirements in Luxembourg.

Why do you need my photo ID or proof of address if I'm a company/partnership/non-profit in Luxembourg?

Even if you're entered as a company, partnership, or non-profit, our banking partners are required by regulatory laws in Luxembourg to verify the identities of the people associated with the business, including their identities and where they're located.

I'm a citizen of Luxembourg but don't currently live there. Can I use Shopify Payments Luxembourg?

If your business type is individual, then you're required to live in Luxembourg to be eligible for Shopify Payments Luxembourg. If you don't currently live in Luxembourg, then you should instead create a Shopify Payments account for the region you do live in.

Update your store address to your current location. If your location is eligible for Shopify Payments, then you can create a Shopify Payments account for that region instead.

If you're a type of partnership, company, or non-profit, then you're not required to personally live in Luxembourg, but your business is required to be registered there and have a Luxembourg business address. If you need help, then contact Shopify Support.

I'm a sole trader in Luxembourg. Can I give you my business registration?

For the purposes of business and identity verification in Luxembourg, only the personal information of the owner is required if you're a sole trader.

If you're a sole trader, then don't attempt to sign up as a different business type. You might have difficulty passing verification.

I'm a publicly traded company in Luxembourg. Which business type should I pick?

Anda harus memilih syarikat berdaftar. Bagi tujuan pengesahan perniagaan dan identiti, proses untuk syarikat awam dan syarikat pemilikan persendirian adalah sama. Anda boleh melangkau bahagian borang persediaan akaun yang meminta anda menambahkan pemilik. Anda tidak perlu menyenaraikan mana-mana pemilik manfaat, jika anda tidak mempunyainya.

Jika anda ialah syarikat dagangan awam di Luxembourg, anda telah menyediakan akaun Shopify Payments dan kini anda diminta untuk maklumat pemilikan sebagai sebahagian daripada proses pengesahan anda, kemas kini butiran pemilikan anda untuk mencerminkan bahawa anda tidak mempunyai pemilik. Alih keluar peranan Pemilik daripada sesiapa sahaja dalam fail dan sebaliknya pastikan semua pengarah anda disenaraikan pada akaun serta telah ditugaskan dengan peranan Pengarah.

Anda mungkin diminta untuk mengesahkan bahawa jawatan pengarah yang disenaraikan adalah betul. Jika anda dapat mengesahkan bahawa perkara itu kelihatan betul, klik butang Tandatangan untuk mengakusaksi secara digital maklumat yang ada dalam fail.

Jika anda menghadapi sebarang kesukaran dengan proses ini, hubungi Sokongan Shopify untuk mendapatkan bantuan.

Bagaimanakah saya mengemas kini maklumat akaun Shopify Payments saya?

Jika anda aktif diminta untuk melengkapkan pengesahan akaun, anda boleh membuat apa-apa kemas kini pada maklumat anda daripada halaman pengesahan, bersama-sama penyerahan apa-apa dokumen yang diminta.

Di luar proses pengesahan, pemilik kedai boleh mengemas kini butiran ini melalui Tetapan > Umum > Butiran Perniagaan. Klik tiga titik di sebelah entiti perniagaan anda dan kemudian klik Edit untuk mengemas kini maklumat perniagaan itu, termasuk jenis perniagaan.

Ambil perhatian bahawa apa-apa perubahan yang anda buat di sini akan dihantar secara automatik kepada rakan kongsi perbankan kami untuk disemak dan maklumat baharu tersebut akan dijalankan semula melalui proses pengesahan mereka. Kemungkinan perubahan tersebut akan disahkan semula secara automatik, tetapi anda mungkin juga diminta untuk dokumen sokongan.

Apakah yang akan berlaku jika saya terlepas tarikh akhir pengesahan saya?

Pembayaran anda akan dijeda sementara sehingga prosedur pengesahan selesai. Selepas tarikh akhir pertama tiba dan pembayaran dijeda sementara, anda mungkin melihat tarikh akhir kedua yang menunjukkan masa keupayaan anda untuk menerima pesanan dengan Shopify Payments akan dijeda sementara.

Semua jeda ini adalah sementara dan ditarik balik secara automatik selepas anda melengkapkan pengesahan. Rujuk halaman pentadbir anda untuk tarikh akhir anda.

Bermula pada bulan Jun 2026, akaun Shopify Payments Luxembourg baharu mempunyai tempoh 90 hari daripada pesanan pertama yang diproses untuk melengkapkan pengesahan. Jika 90 hari berlalu, maka apa-apa pesanan yang anda proses menggunakan Shopify Payments mungkin dibayar balik secara automatik.

Dasar bayaran balik ini hanya terpakai kepada negara Eropah, dan hanya kepada akaun baharu yang dicipta pada atau selepas bulan Jun 2026. Jika dasar bayaran balik ini terpakai kepada anda, maka amaran akan memberitahu pemilik kedai tentang masa mereka boleh menjangkakan bayaran balik diproses.

Before you contact Shopify Support about Shopify Payments in Luxembourg

Before reaching out to Shopify Support, gather the following information to help resolve your issue faster:

Screenshots of any error messages you received (censor sensitive information like bank account numbers)
The business type you selected during setup
Your RCS number (Registre de Commerce et des Sociétés), if applicable
The specific step where you encountered the issue
The browser and device you're using
Your bank account details (country, currency, account type) without sharing the full account number

Having this information ready helps Shopify Support assist you more efficiently.

Bank account and personal information requirements for using Shopify Payments in Luxembourg

On this page

Requirements for using Shopify Payments in Luxembourg

Unsupported bank account types

Purpose of collecting information

Required personal and business information for activating Shopify Payments in Luxembourg

Acceptable document types

Identity documents

Address documents

Business verification documents

Dokumen pemilikan

Ensuring documentation compliance

Troubleshooting common issues

Frequently asked questions

Before you contact Shopify Support about Shopify Payments in Luxembourg