Bank account and personal information requirements for Shopify Payments in Hong Kong SAR
Before using Shopify Payments in Hong Kong SAR, you need to understand the requirements that are in place to comply with regulations and to prevent financial crimes. This article explains why personal information is collected, the accepted types of documentation, and provides guidance for ensuring that your documentation meets the necessary criteria.
On this page
- Requirements for using Shopify Payments in Hong Kong SAR
- Purpose of collecting information
- Required personal and business information for activating Shopify Payments in Hong Kong SAR
- Acceptable document types
- Ensuring documentation compliance
- Troubleshooting common issues
- Frequently asked questions
- Before you contact Shopify Support about Shopify Payments in Hong Kong
Requirements for using Shopify Payments in Hong Kong SAR
Before activating Shopify Payments in Hong Kong SAR, ensure that you meet the following requirements:
- Eligible business types: Certain types of businesses and services aren't permitted to use Shopify Payments. To determine whether your business is eligible, review the list of prohibited business types for Hong Kong SAR in the Shopify Payments Terms of Service.
- Bank account requirements: Your bank account must meet the following requirements before you can connect it to Shopify Payments:
- The bank account must be a denominated checking account with a bank in Hong Kong SAR in HKD currency.
- The beneficiary name and legal entity must match the name and type of account of your associated bank account.
- If your business is listed as a sole proprietorship or an individual, then you must attach an individual bank account with your personal legal name as the beneficiary name.
- If your business is a corporation or partnership, then you must attach a business bank account with the business name as the beneficiary name.
Unsupported bank account types
Certain bank account types aren't compatible with Shopify Payments. The following account types aren't supported:
- Checking accounts that accept only wire transfers: These accounts don't work with Shopify Payments.
- Savings accounts: Savings accounts can't be used for Shopify Payments payouts.
- Flex-currency accounts: Accounts that support multiple currencies simultaneously aren't supported.
- Money transfer services: Services that mimic bank accounts, such as some fintech platforms, can't be used with Shopify Payments.
Although non-Shopify virtual accounts are supported, you can experience more payout failures with these accounts.
Untuk mengesahkan sama ada akaun anda boleh menerima jenis pemindahan yang disenaraikan untuk rantau anda, hubungi bank anda.
Purpose of collecting information
Shopify dan rakan kongsi perbankannya dikehendaki mengumpulkan dan mengesahkan maklumat tentang anda dan perniagaan anda untuk mematuhi peraturan di Hong Kong SAR yang direka bentuk untuk mencegah jenayah kewangan. Memandangkan peraturan dan undang-undang tempatan berkembang, anda mungkin dihubungi oleh Shopify dan rakan kongsi perbankannya untuk memberikan maklumat tambahan di sepanjang tempoh hayat akaun Shopify Payments anda.
The information that's collected is used to confirm the identity of the business, the identities of individuals linked to the business, and the nature of the relationship between the two.
Shopify tidak pernah mengeposkan dokumentasi fizikal kepada anda. Apa-apa dokumen atau komunikasi penting akan di-e-melkan atau disediakan secara digital kepada pemilik kedai dalam halaman Tetapan > Pengguna bagi pentadbir Shopify anda.
Review Shopify's Privacy Policy to learn about how your information is kept confidential and safe.
Required personal and business information for activating Shopify Payments in Hong Kong SAR
The personal information that Shopify is required to collect varies from country to country. For businesses in Hong Kong SAR, it's important that you correctly identify your business type because it determines the information that you need to provide.
If you don't have a Business Registration Number (BRN), then select Individual.
If you do have a BRN, then you can find your business type on your business registration certificate issued to you by the Business Registration Ordinance, under the "status" or "法律地位" section of the document. Select your business type based on the following guidance:
- If your business type says "Individual", "Proprietorship", 獨資, or 独资, then you need to select Sole proprietorship.
- If your business type contains the word "partnership", 合夥, or 合伙, then you need to select Partnership.
- If you're simultaneously registered as a charity or non-profit in Hong Kong SAR, then you need to select Incorporated non-profit.
- If you're not registered formally as a charity or non-profit in Hong Kong SAR, but your business is not-for-profit (for example, clubs or societies), then you need to select Unincorporated non-profit.
- All other business types need to select Corporation.
If you need assistance with selecting the correct business type, then contact Shopify Support.
Review the following details of the information that's required for each business type.
Individuals
Individuals are single person businesses that don't have a BRN and are doing business privately. Individuals need to provide the following information:
- Legal first and last names: Your full legal name as it's displayed on government-issued documentation.
- Date of birth: Your birth date.
- HKID: The account representative's Hong Kong Identity Card number.
- Email address: A valid and active email address for account-related communications.
- Phone number: A contact phone number.
- Residential address in Hong Kong SAR: Your home address that matches your government documentation.
Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for a photo ID. Review the list of acceptable photo ID documents.
Sole proprietorships
Sole proprietorships are businesses fully owned by one person. Legally the owner and the business are the same entity, and the owner is responsible for the actions of the business.
The person displayed on your business registry as the owner must be the account representative. The account representative must provide the following information:
- Legal first and last names: Your full legal name as it's displayed on government-issued documentation.
- Date of birth: Your birth date.
- Nombor Pengenalan: Nombor pengenalan peribadi untuk wakil akaun. Sebagai contoh: Warganegara Hong Kong memberikan HKID mereka, atau warganegara China memberikan nombor Pasport mereka.
- Email address: A valid and active email address for account-related communications.
- Phone number: A contact phone number.
- Residential address: Your home address matching your government documentation.
Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for a photo ID. Review the list of acceptable photo ID documents.
Sole proprietors also need to provide the following details about their business:
- Registered name: The legal business name as registered.
- Business Registration Number (BRN): The business registration number.
- Business phone number: An active contact phone number for the business.
- Business address: The official physical address of the business in Hong Kong SAR.
Your information is verified and compared against the business registry in Hong Kong SAR. Make sure to pay careful attention to case, punctuation, and symbols.
If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, BRN, and business address listed in your account matches exactly with the information on the document. Update the information in your account to match the document when necessary. Review the list of acceptable business documents.
Corporations
A corporation is a business whose equity is divided into shares, owned by shareholders. A corporation is considered its own legal entity, separate from the people who run it. A corporation typically has a board of directors.
Corporations must assign either a beneficial owner or an executive with decision making power as their account representative. The account representative must provide the following information:
- Legal first and last names: The account representative's full legal name as it's displayed on government-issued documentation.
- Date of birth: The account representative's birth date.
- Job title: The job title of the account representative.
- Nombor Pengenalan: Nombor pengenalan peribadi untuk wakil akaun. Sebagai contoh: Warganegara Hong Kong memberikan HKID mereka, atau warganegara China memberikan nombor Pasport mereka.
- Email address: A valid and active email address for account-related communications.
- Phone number: A contact phone number.
- Residential address: The account representative's home address, matching government documentation.
- Equity: The equity percentage that the account representative has in the business, if applicable.
Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for a photo ID. Review the list of acceptable photo ID documents.
Corporations also need to provide the following details about the business:
- Registered name: The legal business name as registered.
- Business Registration Number (BRN): The business registration number.
- Business phone number: An active contact phone number for the business.
- Business address: The official physical address of the business in Hong Kong SAR.
Your information is verified and compared against the business registry in Hong Kong SAR. Make sure to pay careful attention to case, punctuation, and symbols.
If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, BRN, and business address listed in your account matches exactly with the information on the document. Update the information in your account to match the document when necessary. Review the list of acceptable business documents.
You also need to list any other people who are beneficial owners of the company, or on the board of directors. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. They may need to provide a photo ID or proof of address if their identities can't be verified automatically using the information provided.
Partnerships
A partnership is a business owned by at least two partners. Partnerships have equity, and the partnership is its own entity, separate from the owners.
Partnerships need to designate an owner or partner as the account representative of their Shopify Payments account. The account representative needs to provide the following information:
- Legal first and last names: The account representative's full legal name as it's displayed on government-issued documentation.
- Date of birth: The account representative's birth date.
- Job title: The job title of the account representative.
- Nombor Pengenalan: Nombor pengenalan peribadi untuk wakil akaun. Sebagai contoh: Warganegara Hong Kong memberikan HKID mereka, atau warganegara China memberikan nombor Pasport mereka.
- Email address: A valid and active email address for account-related communications.
- Phone number: A contact phone number.
- Residential address: The account representative's home address, matching government documentation.
- Equity: The equity percentage that the account representative has in the business, if applicable.
Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for a photo ID. Review the list of acceptable photo ID documents.
Partnerships also need to provide the following details about the business:
- Registered name: The legal business name as registered.
- Business Registration Number (BRN): The business registration number.
- Business phone number: An active contact phone number for the business.
- Business address: The official physical address of the business in Hong Kong SAR.
Your information is verified and compared against the business registry in Hong Kong SAR. Make sure to pay careful attention to case, punctuation, and symbols.
If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, BRN, and business address listed in your account matches exactly with the information on the document. Update the information in your account to match the document when necessary. Review the list of acceptable business documents.
You also need to list any other people who are also partners. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. They may need to provide a photo ID or proof of address if their identities can't be verified automatically using the information provided.
Incorporated non-profit organizations
A non-profit organization (NPO) is an entity that's established for purposes other than generating profit for its shareholders. Its primary mission is to serve a public or community benefit.
An incorporated non-profit is its own legal entity, separate from the members who have opened and operate it. It's simultaneously registered in Hong Kong SAR as an official charity or non-profit organization.
Incorporated non-profits must assign an executive with decision making power as their account representative. The account representative needs to provide the following information:
- Legal first and last names: The account representative's full legal name as it's displayed on government-issued documentation.
- Date of birth: The account representative's birth date.
- Job title: The job title of the account representative.
- Nombor Pengenalan: Nombor pengenalan peribadi untuk wakil akaun. Sebagai contoh: Warganegara Hong Kong memberikan HKID mereka, atau warganegara China memberikan nombor Pasport mereka.
- Email address: A valid and active email address for account-related communications.
- Phone number: A contact phone number.
- Residential address: The account representative's home address, matching government documentation.
- Equity: The equity percentage that the account representative has in the business, if applicable.
Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for a photo ID. Review the list of acceptable photo ID documents.
Incorporated non-profits also need to provide the following details about their business:
- Registered name: The legal business name as registered.
- Business Registration Number (BRN): The business registration number.
- Business phone number: An active contact phone number for the business.
- Business address: The official physical address of the business in Hong Kong SAR.
Your information is verified and compared against the business registry in Hong Kong SAR. Make sure to pay careful attention to case, punctuation, and symbols.
If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, BRN, and business address listed in your account matches exactly with the information on the document. Update the information in your account to match the document when necessary. Review the list of acceptable business documents.
You also need to list any other people who are on your board of directors or who are key decision makers. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. They may need to provide a photo ID or proof of address if their identities can't be verified automatically using the information provided.
Unincorporated non-profit organizations
A non-profit organization (NPO) is an entity that's established for purposes other than generating profit for its shareholders. Its primary mission is to serve a public or community benefit.
An unincorporated non-profit has a BRN and business registration, but isn't formally registered as a charity or non-profit. They can be a more informal gathering such as a sports club or school.
Unincorporated non-profits must assign an executive with decision making power as their account representative. The account representative needs to provide the following information:
- Legal first and last names: The account representative's full legal name as it's displayed on government-issued documentation.
- Date of birth: The account representative's birth date.
- Job title: The job title of the account representative.
- Nombor Pengenalan: Nombor pengenalan peribadi untuk wakil akaun. Sebagai contoh: Warganegara Hong Kong memberikan HKID mereka, atau warganegara China memberikan nombor Pasport mereka.
- Email address: A valid and active email address for account-related communications.
- Phone number: A contact phone number.
- Residential address: The account representative's home address, matching government documentation.
- Equity: The equity percentage that the account representative has in the business, if applicable.
Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for a photo ID. Review the list of acceptable photo ID documents.
Unincorporated non-profits also need to provide the following details about their business:
- Registered name: The legal business name as registered.
- Business Registration Number (BRN): The business registration number.
- Business phone number: An active contact phone number for the business.
- Business address: The official physical address of the business in Hong Kong SAR.
Your information is verified and compared against the business registry in Hong Kong SAR. Make sure to pay careful attention to case, punctuation, and symbols.
If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, BRN, and business address listed in your account matches exactly with the information on the document. Update the information in your account to match the document when necessary. Review the list of acceptable business documents.
You also need to list any other people who are on your board of directors or who are key decision makers. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. They may need to provide a photo ID or proof of address if their identities can't be verified automatically using the information provided.
Acceptable document types
This section explains which documents you can use to verify your identity and business details.
Identity documents
The name and date of birth on your Shopify Payments account must be updated to match the information shown in the identity document you're providing. The documents must be valid and must not be expired. Take photographs of your documents instead of scanning or copying them. The following documents are accepted as proof of identity:
- Passport
- Identity card (Photographs of front and back are required)
- Certificate of Registered Particulars
- Certificate of Exemption
- Vietnamese refugee card
Business verification documents
The following documents are accepted for business verification. They must clearly display the legal entity name, business registration number (BRN), and address of your business. The details on your Shopify Payments account must be updated to match the information displayed in the documents that you're providing:
- Commercial register extract
- Certificate of Incorporation
- Business registration certificate
Ensuring documentation compliance
Apabila memberikan dokumen anda, pastikan dokumen tersebut memenuhi kriteria yang diperlukan. Semak garis panduan berikut untuk memastikan pematuhan:
- Ketepatan: Pastikan maklumat pada dokumen anda sepadan dengan perkara yang telah anda masukkan dalam akaun Shopify Payments anda. Kemaskinikan akaun anda agar sepadan dengan dokumen anda, jika perlu.
- Clarity and legibility: Make sure that your documents are clear and large enough to read. Ensure the entire document is visible in the photograph.
- Kelengkapan: Pastikan semua butiran yang diperlukan boleh dilihat pada dokumen anda. Semak jenis dokumen yang diterima yang disenaraikan pada halaman ini untuk memahami butiran yang mesti disertakan pada dokumen.
- Original documentation: Ambil gambar asal dokumen anda menggunakan kamera. Jangan fotostat, imbas atau ambil tangkapan skrin dokumen anda. Jangan tampal gambar dokumen ke dalam dokumen lain. Jangan ambil gambar skrin komputer atau hasil cetak.
- Jika dokumen anda dikeluarkan kepada anda secara digital, maka berikan fail PDF dengan semua halaman sama seperti yang asalnya diberikan kepada anda, tanpa pindaan.
- Kesahan: Pastikan ID bergambar belum luput dan bukti alamat dikeluarkan baru-baru ini. Jika memberikan bukti pendaftaran perniagaan, maka perniagaan anda hendaklah masih didaftarkan secara aktif dan mempunyai kedudukan yang baik.
Troubleshooting common issues
Before contacting Shopify Support, review the following common onboarding issues and their solutions.
My bank account number isn't being accepted
Hong Kong banks often display account details as a combined string that includes the bank code, branch code, and account number together (for example, 004-406-789789-89). Shopify Payments requires these to be entered separately:
- Bank code: 3 digits
- Branch code: 3 digits
- Account number: 6–9 digits, not including the branch code
If you've included your branch code at the start of your account number, then update your bank account information in your Shopify Payments settings to enter each section separately.
If your bank is Citibank, then Citibank issues both 8‑digit and 10‑digit account numbers. The 10‑digit version isn't compatible with the payout transfer system. When you enter your bank details, use your 8‑digit Citibank account number.
My document was rejected.
Make sure the information on your account matches the information in the document you're submitting, and update your account to match your documentation if needed. If your documents are still being rejected, then refer to the following sections on this page:
- Acceptable document types: Which documents are accepted and what details they must include. Screenshots, printouts of online searches, and registry screenshots are not accepted.
- Ensuring documentation compliance: Requirements for accuracy, clarity, completeness, original documentation, and validity.
My business information can't be verified.
If your business information can't be verified, then check the following:
- Your registered business name matches exactly what's recorded in the Hong Kong business registry, including letter case, punctuation, and symbols.
- Your business registration number (BRN) is entered correctly.
- Your business address matches the address in the Hong Kong business registry.
If the information is correct and verification still fails, then you might need to upload a business verification document. Ensure that the document clearly includes the legal entity name, BRN, and address of your business.
Should I enter my business name in Chinese or in English?
Your information should be entered as it's shown on your documentation. If your documentation shows your business name and other details written in English, then enter your information in English.
Frequently asked questions
Review the following frequently asked questions about Shopify Payments requirements in Hong Kong SAR.
I live in China. Can I set up a Shopify Payments Hong Kong account?
Jika jenis perniagaan anda ialah individu, maka anda dikehendaki menetap di Hong Kong SAR untuk layak menggunakan Shopify Payments Hong Kong. Jika anda menetap di China dan tidak mempunyai BRN Hong Kong, maka anda mesti menggunakan penyedia pembayaran yang berbeza.
Jika anda menetap di China dan anda mempunyai BRN Hong Kong, maka anda boleh mendaftar sama ada sebagai pemilikan tunggal, perkongsian, perbadanan atau organisasi bukan untung, bergantung pada struktur perniagaan anda. Anda boleh menemukan jenis perniagaan anda pada sijil pendaftaran perniagaan anda yang dikeluarkan kepada anda oleh Business Registration Ordinance, di bawah bahagian status atau 法律地位 dalam dokumen tersebut.
Provide your accurate home address in China, and photograph a valid passport for identity verification. Don't scan, screenshot, or copy the document. Chinese driver's licenses and national ID cards are not accepted.
I'm a citizen of Hong Kong and I was born there, but I don't currently live in Hong Kong. Can I use Shopify Payments Hong Kong?
Jika jenis perniagaan anda ialah individu, maka anda dikehendaki menetap di Hong Kong SAR untuk layak menggunakan Shopify Payments Hong Kong SAR. Jika anda tidak menetap di Hong Kong SAR pada masa ini, maka anda sebaliknya mesti mencipta akaun Shopify Payments untuk rantau tempat anda menetap.
Update your store address to your current location. If your location is eligible for Shopify Payments, then you can create a Shopify Payments account for that region instead.
Jika anda merupakan pemilikan tunggal, perkongsian, syarikat atau organisasi bukan untung, maka anda tidak dikehendaki menetap di Hong Kong SAR secara peribadi, tetapi perniagaan anda dikehendaki berdaftar di sana dan mempunyai alamat perniagaan Hong Kong SAR. Jika anda memerlukan bantuan, maka hubungi Sokongan Shopify.
My business document says "body corporate". What business type should I pick?
If your business document lists your status as body corporate, body corp, corp, 股份有限公司, 擔保有限公司, or 担保有限公司, then select Corporation as your business type.
Even if your corporation is 100% owned by one person, select Corporation.
Mengapakah anda memerlukan HKID/nombor pengenalan saya jika anda sudah mempunyai BRN saya?
Walaupun jika anda mendaftar sebagai entiti sah berdaftar menggunakan BRN, kami memerlukan nombor pengenalan peribadi untuk individu dalam fail bagi mengesahkan identiti mereka. Maklumat ini digunakan hanya untuk pengesahan identiti.
Will my personal and business information be kept private?
Yes. Personal information for owners and directors, such as names or home addresses, is kept private and is never shared publicly.
Do I need to own a registered business to use Shopify Payments in Hong Kong?
No. If you don't have a BRN, you can still use Shopify Payments by selecting Individual as your business type. Individuals must personally live in Hong Kong SAR.
Bagaimanakah cara saya mengemaskinikan maklumat akaun Shopify Payments saya?
Jika anda sedang giat diminta untuk melengkapkan pengesahan akaun, maka anda boleh membuat apa-apa kemas kini pada maklumat anda dari dalam halaman pengesahan di samping menyerahkan apa-apa dokumen yang diminta.
Di luar proses pengesahan, pemilik akaun kedai boleh mengemaskinikan butiran ini melalui Tetapan > Umum > Butiran Perniagaan. Klik tiga titik di sebelah entiti perniagaan anda dan kemudian klik "edit" untuk mengemaskinikan maklumat perniagaan tersebut, termasuk jenis perniagaan.
Ambil perhatian bahawa apa-apa perubahan yang anda buat di sini akan dihantar kepada rakan kongsi perbankan kami secara automatik untuk disemak, dan maklumat baharu akan dijalankan semula melalui proses pengesahan mereka. Terdapat kemungkinan bahawa perubahan disahkan semula secara automatik, tetapi anda mungkin juga akan diminta untuk memberikan dokumen sokongan.
Jika anda mengalami sebarang kesukaran dengan proses ini, hubungi Sokongan Shopify untuk mendapatkan bantuan.
Before you contact Shopify Support about Shopify Payments in Hong Kong
Before reaching out to Shopify Support, gather the following information to help resolve your issue faster:
- Screenshots of any error messages you received (censor sensitive information like bank account numbers)
- The business type you selected during setup
- Your Business Registration Number (BRN), if applicable
- The specific step where you encountered the issue
- The browser and device you're using
- Your bank account details (country, currency, account type) without sharing the full account number
Having this information ready helps Shopify Support assist you more efficiently.