Bank account and personal information requirements for using Shopify Payments in Romania

Before using Shopify Payments in Romania, you need to understand the requirements that are in place to comply with regulations and to prevent financial crimes. When setting up Shopify Payments, you're required to provide personal information for verification, submit accepted types of documentation, and ensure that your submissions meet specific compliance criteria.

Requirements for using Shopify Payments in Romania

Before you use Shopify Payments in Romania, ensure that you meet the following requirements:

  • Eligible business types: Certain types of businesses and services aren't permitted to use Shopify Payments. To determine whether your business is eligible, refer to the list of prohibited business types for Romania in the Shopify Payments Terms of Service.

  • Bank account requirements: Your bank account must meet the following requirements before you can connect it to Shopify Payments:

    • If your payout currency is EUR, then the bank account must be in EUR currency, and have an IBAN that starts with the following letters: AT, BE, CH, DE, DK, EE, ES, FI, FR, GB, GI, IE, IT, LU, NL, NO, PT, SE, or RO.
    • If your payout currency is RON (Romanian leu), then the bank account must be in RON currency, and have an IBAN that starts with RO.
    • The bank account must be eligible for Single Euro Payments Area (SEPA) transfers.

Nepodržane vrste bankovnih računa

Određene vrste bankovnih računa nisu kompatibilne s uslugom Shopify Payments. Sljedeće vrste računa nisu podržane:

  • Tekući računi koji prihvaćaju samo bankovne prijenose: Ti računi ne funkcioniraju s uslugom Shopify Payments.
  • Štedni računi: Štedni se računi ne mogu upotrebljavati za isplate usluge Shopify Payments.
  • Računi s fleksibilnim valutama: Računi koji istodobno podržavaju više valuta nisu podržani.
  • Usluge prijenosa novca: Usluge koje oponašaju bankovne račune, kao što su neke fintech platforme, ne mogu se upotrebljavati s uslugom Shopify Payments.

Iako su podržani virtualni računi koji ne pripadaju platformi Shopify, s takvim računima može doći do više neuspjelih isplata.

Kako biste provjerili može li vaš račun primati vrstu prijenosa navedenu za vašu regiju, obratite se svojoj banci.

Purpose of collecting information

Shopify i njegovi bankovni partneri moraju prikupiti i potvrditi podatke o vama i vašem poslovanju kako bi bili u skladu s propisima u Rumunjskoj koji su osmišljeni za sprječavanje financijskih zločina. Budući da se lokalna pravila i propisi mijenjaju, Shopify i njegovi bankovni partneri mogli bi vam se obratiti sa zahtjevom za pružanje dodatnih informacija tijekom trajanja vašeg računa za Shopify Payments.

The information that's collected is used to confirm the identity of the business, the identities of individuals linked to the business, and the nature of the relationship between the two.

Shopify vam nikada fizički ne šalje dokumentaciju poštom. Svi važni dokumenti ili obavijesti šalju se e-poštom ili se digitalno stavljaju na raspolaganje vlasniku trgovine na stranici Postavke > Korisnici u administratorskom alatu za Shopify.

Review Shopify's Privacy Policy to learn about how your information is kept confidential and safe.

Required personal and business information for activating Shopify Payments in Romania

You must correctly identify your business type because it determines the information that you need to provide.

If you haven't registered with any government agency, or you have registered but run the business as a sole trader (including Persoană Fizică Autorizată or Întreprindere Individuală), then select the Individual / Sole trader business type.

Otherwise, select your business type based on the following guidance:

  • Partnerships with company tax IDs, such as SNC or SCS, must select the Incorporated partnership business type.
  • Partnerships without company tax IDs, such as IF, must select the Unincorporated partnership business type.
  • Companies whose shares are traded publicly on the Bucharest Stock Exchange (BVB) must select the Public corporation business type.
  • All other businesses with company tax IDs, such as SRL, must select the Private corporation business type.

If you're not sure what business type to pick, then contact Shopify Support for help with selecting the right one.

Fizičke osobe / samostalni poduzetnici

Individuals are single owner businesses that haven't registered with the government and are doing business privately. Sole traders are single owner businesses who are registered with the government under their personal information. Both are businesses that are owned and controlled by one individual living in Romania. This includes freelancers and self-employed small business operators.

These business types are treated the same way and need to provide the same information. Individuals and sole traders need to provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address in Romania: Your home address, matching your documentation.

Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document, and update the information in your account to match the document. Review the list of acceptable address documents.

Private corporation (SRL)

A private corporation is a business whose equity is divided into shares, owned by shareholders. A corporation is considered its own legal entity, separate from the people who run it. They typically also have a board of directors.

Private corporations must assign either a beneficial owner or an executive with decision-making power as their account representative. The account representative needs to provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Job title: The job title you hold with the business.
  • Equity: If applicable, the equity percentage you own of the business.

Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document, and update the information in your account to match the document. Review the list of acceptable address documents.

Private corporations also need to provide the following details about the business:

  • Registered business name: The legal business name as recorded in government business registries.
  • Company tax ID: The business's company tax ID as recorded in government business registries.
  • Value Added Tax (VAT) number: Your VAT registration number, if applicable.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as recorded in government business registries.

Shopify banking partners verify your information by comparing it against government registries in Romania. Ensure that you use the correct letter case, punctuation, and symbols.

If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, company tax ID, and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document. Review the list of acceptable business documents.

You must additionally list any other people who are beneficial owners of the company. Ensure you enter their names, dates of birth, and home addresses exactly as recorded on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Public corporation

A public corporation is an entity that offers its shares to the public to be traded on a stock exchange. Equity can be purchased, sold, and traded by individuals and investors, rather than owned privately.

Public corporations must assign either a director or an executive with decision-making power as their account representative. The account representative needs to provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Job title: The job title you hold with the business.
  • Equity: If applicable, the equity percentage you own of the business.

Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document, and update the information in your account to match the document. Review the list of acceptable address documents.

Public corporations also need to provide the following details about the business:

  • Registered business name: The legal business name as recorded in government business registries.
  • Company tax ID: The business's company tax ID as recorded in government business registries.
  • Value Added Tax (VAT) number: Your VAT registration number, if applicable.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as recorded in government business registries.

Shopify banking partners verify your information by comparing it against government registries in Romania. Ensure that you use the correct letter case, punctuation, and symbols.

If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, company tax ID, and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document. Review the list of acceptable business documents.

If you're on the board of directors, then you also need to list any other people who are on your board of directors or who are key decision makers. Ensure you enter their names, dates of birth, and home addresses exactly as recorded on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Incorporated partnerships (SNC, SCS)

An incorporated partnership is a business owned by at least two partners, who have registered for commercial activity and obtained a company tax ID. Incorporated partnerships have equity, and the partnership is its own entity, separate from the owners.

Incorporated partnerships must designate an owner or partner as the account representative of their Shopify Payments account. The account representative needs to provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Job title: The job title you hold with the business.
  • Equity: If applicable, the equity percentage you own of the business.

Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document, and update the information in your account to match the document. Review the list of acceptable address documents.

Incorporated partnerships also need to provide the following details about the business:

  • Registered business name: The legal business name as recorded in government business registries.
  • Company tax ID: The business's company tax ID as recorded in government business registries.
  • Value Added Tax (VAT) number: Your VAT registration number, if applicable.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as recorded in government business registries.

Shopify banking partners verify your information by comparing it against government registries in Romania. Ensure that you use the correct letter case, punctuation, and symbols.

If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, company tax ID, and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document. Review the list of acceptable business documents.

If you're an owner or partner, then you also need to list any other people who are owners or partners. Ensure you enter their names, dates of birth, and home addresses exactly as recorded on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Unincorporated partnerships (IF)

An unincorporated partnership is a business owned by at least two partners, who haven't registered for a company tax ID, but who have a partnership agreement. The owners are considered the legal entity in this case, and the business is not a separate entity.

Unincorporated partnerships must designate an owner as the account representative of their Shopify Payments account. The account representative needs to provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Job title: The job title you hold with the business.
  • Equity: If applicable, the equity percentage you own of the business.

Ensure that your name, date of birth, and home address are accurate and that they match your government-issued documentation. If your information can't be verified, then you're asked to update your name and date of birth to match your documentation, and you might be asked for photo ID. Review the list of acceptable photo ID documents.

If your address can't be automatically verified, then you must upload a proof of address document. When providing this document, ensure that the address listed in your account matches exactly with the address on the document, and update the information in your account to match the document. Review the list of acceptable address documents.

Unincorporated partnerships also need to provide the following details about the business:

  • Registered business name: The legal business name as listed on documentation.
  • Value Added Tax (VAT) number: Your VAT registration number, if applicable.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as listed on documentation.

Shopify banking partners verify your information by comparing it against government registries in Romania. Ensure that you use the correct letter case, punctuation, and symbols.

If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document. Review the list of acceptable business documents.

If you're an owner or partner, then you also need to list any other people who are owners or partners. Ensure you enter their names, dates of birth, and home addresses exactly as recorded on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Acceptable document types

This section explains which documents you can use to verify your identity and business details. Ensure all documents are clear, legible, and not expired.

Identity documents

The name and date of birth on your Shopify Payments account must be updated to match the information in the identity document that you're providing. The documents must be valid and must not be expired. The following documents are accepted as proof of identity:

  • Passport
  • Driver's license (Permis de conducere)
  • Identity card (Carte de identitate)
  • Residence permit (Permis de ședere) - photographs of the front and back are required

Address documents

The name and address on your Shopify Payments account must be updated to match the information in the address documents that you're providing. Photo ID cards (such as a driver's license) can be submitted only once as either an identity document or an address document. If you've already submitted your photo ID as proof of identity, then you must select a different document from the list as proof of address.

All documents must include an issuance date within the past 6 months, apart from documents with a unique expiry date. The following documents are accepted as proof of address:

  • Utility bill (dated within the last 6 months)
  • Bank account statement (dated within the last 6 months)
  • Mortgage statement (dated within the last 6 months)
  • Bank confirmation letter

Business verification documents

The following documents are accepted for business verification. They must clearly include the legal entity name, company tax ID, and address of your business. The details on your Shopify Payments account must be updated to match the information in the documents that you're providing:

  • Tax registration certificate (Certificat de înregistrare fiscală)
  • Certificate constatatoare

Ensuring documentation compliance

Kada dostavljate dokumente, pobrinite se da ispunjavaju potrebne kriterije. Pregledajte sljedeće smjernice kako biste osigurali sukladnost:

  • Točnost: Provjerite odgovaraju li informacije na dokumentima podacima koje ste unijeli na svoj račun za Shopify Payments. Ako je potrebno, ažurirajte svoj račun kako bi odgovarao dokumentima.
  • Jasnoća i čitljivost: pobrinite se da su vaši dokumenti jasni i dovoljno veliki za čitanje. Cijeli dokument mora biti vidljiv na fotografiji.
  • Potpunost: Provjerite jesu li na dokumentu vidljive sve potrebne informacije. Pregledajte prihvatljive vrste dokumenata navedene na ovoj stranici kako biste saznali koje informacije dokument mora sadržavati.
  • Originalna dokumentacija: Snimite originalnu fotografiju dokumenta fotoaparatom. Nemojte fotokopirati, skenirati ni stvarati snimke zaslona dokumenata. Nemojte lijepiti fotografije dokumenata u druge dokumente. Nemojte fotografirati zaslone računala ili ispisane dokumente.
    • Ako vam je dokument izdan u digitalnom obliku, priložite PDF datoteku sa svim stranicama u izvornom obliku, bez ikakvih izmjena.
  • Valjanost: provjerite da dokumentima s fotografijom nije istekao rok trajanja i da je dokaz o adresi nedavno izdan. Ako prilažete dokaz o registraciji poduzeća, ono bi i dalje trebalo biti aktivno registrirano i imati dobar status.

Troubleshooting common issues

Prije nego što se obratite Podršci za Shopify, pregledajte sljedeće uobičajene probleme s uvođenjem u sustav i njihova rješenja.

Imam partnerstvo u Rumunjskoj od kojeg se traži porezni identifikacijski broj poduzeća, ali nemam ga.

Ako imate partnerstvo u Rumunjskoj od kojeg se traži porezni identifikacijski broj, a nemate ga, vaša je vrsta poduzeća pogrešno postavljena. Ako ste u postupku postavljanja računa za Shopify Payments, ažurirajte vrstu poduzeća u neregistrirano partnerstvo.

Ako ste već postavili račun i traži se kod pravne osobe u sklopu postupka verifikacije, obratite se Podršci za Shopify za pomoć.

Moj je dokument odbijen.

Provjerite podudaraju li se podaci na vašem računu s vašim dokumentom u potpunosti i po potrebi ažurirajte račun. Ako se vaši dokumenti i dalje odbijaju, pogledajte sljedeće odjeljke na ovoj stranici:

Moja se adresa ne može automatski potvrditi.

Ako se vaša adresa ne može automatski potvrditi, morate prenijeti dokument s dokazom o adresi. Pobrinite se za sljedeće:

  • Ime i adresa na dokumentu točno se podudaraju s imenom i adresom navedenima na vašem računu za Shopify Payments.
  • Dokument nije stariji od 6 mjeseci.
  • Dokument je jedna od prihvaćenih vrsta dokumenata s adresom.

Morate priložiti dokument na kojem se vidi vaše ime. Na primjer: ako se vaše ime ne nalazi na računima za režije, trebali biste odabrati i priložiti drugi dokument s popisa opcija.

Moji se poslovni podaci ne mogu potvrditi.

Bankovni partneri platforme Shopify potvrđuju vaše poslovne podatke uspoređujući ih s državnim registrima u Rumunjskoj. Ako se vaše poduzeće ne može potvrditi, provjerite sljedeće pojedinosti:

  • Provjerite podudara li se vaš registrirani naziv poduzeća točno s onim kako se pojavljuje u državnim poslovnim registrima, uključujući velika i mala slova, interpunkciju i simbole.
  • Provjerite je li vaš porezni identifikacijski broj točan.
  • Provjerite podudara li se adresa poduzeća s adresom navedenom u državnom poslovnom registru.

Ako se vaši podaci i dalje ne mogu potvrditi, možda ćete morati priložiti dokument za potvrdu poduzeća. Provjerite podudaraju li se podaci na vašem dokumentu s onima koje ste unijeli u svoj račun za Shopify Payments.

Nemam porezni identifikacijski broj poduzeća u Rumunjskoj, ali nisam ni fizička osoba ni samostalni poduzetnik.

Ako nemate porezni identifikacijski broj, za vrstu poduzeća možete odabrati isključivo neregistrirano partnerstvo. I dalje morate priložiti dokumentaciju koja dokazuje da je vaše poduzeće registrirano u Rumunjskoj.

Ako neregistrirano partnerstvo ne opisuje vaše poduzeće u potpunosti, trebali biste odabrati Fizička osoba / Samostalni poduzetnik i dodijeliti ključnog donositelja odluka ili vlasnika kao predstavnika računa.

Frequently asked questions

Pregledajte sljedeća česta pitanja o zahtjevima za Shopify Payments u Rumunjskoj.

Zašto trebate moj dokument s fotografijom ili dokaz o adresi ako imam poduzeće, partnerstvo ili neprofitnu organizaciju u Rumunjskoj?

Čak i ako ste upisani kao poduzeće, partnerstvo ili neprofitna organizacija, naši bankovni partneri moraju prema regulatornim zakonima u Rumunjskoj potvrditi identitete osoba povezanih s poduzećem, uključujući njihove identitete i lokacije.

Državljanin sam Rumunjske, ali trenutno ne živim tamo. Mogu li upotrebljavati Shopify Payments za Rumunjsku?

Ako je vaša vrsta poduzeća fizička osoba, morate živjeti u Rumunjskoj da biste ispunili uvjete za upotrebu usluge Shopify Payments za Rumunjsku. Ako trenutno ne živite u Rumunjskoj, trebali biste izraditi račun za Shopify Payments za regiju u kojoj živite.

Ažurirajte adresu trgovine na svoju trenutnu lokaciju. Ako vaša lokacija ispunjava uvjete za Shopify Payments, umjesto toga možete izraditi račun za Shopify Payments za tu regiju.

Ako imate vrstu partnerstva, poduzeća ili neprofitne organizacije, ne morate osobno živjeti u Rumunjskoj, ali vaše poduzeće mora biti tamo registrirano i imati rumunjsku adresu poduzeća. Ako vam je potrebna pomoć, obratite se Podršci za Shopify.

Ja sam samostalni poduzetnik u Rumunjskoj. Mogu li vam dati svoju registraciju poduzeća?

U svrhu potvrde poduzeća i identiteta u Rumunjskoj, od vas se traže samo osobne informacije vlasnika ako ste samostalni poduzetnik.

Ako ste samostalni poduzetnik, ne pokušavajte se registrirati pod drugom vrstom poduzeća. Mogli biste imati poteškoća s prolaskom verifikacije.

Before you contact Shopify Support about Shopify Payments in Romania

Before reaching out to contact Shopify Support, try the steps in the troubleshooting section above and gather this information to help resolve your issue faster:

For verification issues

  • Your Romanian business type (PFA, SRL, SA, SNC, SCS, II, or IF) and the corresponding Shopify Payments business type you selected
  • Details about documents you've uploaded (type, date uploaded, and whether they include your current registered information)
  • Screenshot of any verification error message in your Shopify admin

For payout issues

  • Your IBAN (confirm it starts with RO for Romanian accounts) and the currency of the account (EUR or RON)
  • Whether you're using a virtual bank account (such as Revolut or Payoneer), which can have higher payout failure rates
  • Whether you recently changed your bank account details
  • Your current payout schedule (daily, weekly, or monthly) and whether you recently changed it
  • Whether your account has a negative balance from refunds or chargebacks
  • The date of your last successful payout and the date the issue started

For all issues

  • Screenshot of the specific error message or alert in your Shopify admin
  • The date and time the issue first occurred