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Bank account and personal information requirements for using Shopify Payments in Luxembourg

Before using Shopify Payments in Luxembourg, you need to understand the requirements that are in place to comply with regulations and to prevent financial crimes. Personal information is collected to verify your identity and business details, and certain types of documentation are accepted for this purpose.

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Requirements for using Shopify Payments in Luxembourg

Before you use Shopify Payments in Luxembourg, ensure that you meet the following requirements:

  • Eligible business types: Certain types of businesses and services aren't permitted to use Shopify Payments. To determine whether your business is eligible, refer to the list of prohibited business types for Luxembourg in the Shopify Payments Terms of Service.
  • Bank account requirements: Your bank account must meet the following requirements before you can connect it to Shopify Payments:
    • The bank account must be in EUR currency.
    • The bank account must be eligible for Single Euro Payments Area (SEPA) transfers.
    • The bank account must have an International Bank Account Number (IBAN) that starts with any of the following country codes: AT, BE, BG, CH, CY, DE, DK, EE, ES, FI, FR, GB, GI, GR, HR, HU, IE, IT, LT, LU, LV, MT, NL, NO, PL, PT, RO, SE, or SI.

Unsupported bank account types

Certain bank account types aren't compatible with Shopify Payments. The following account types aren't supported:

  • Checking accounts that accept only wire transfers: These accounts don't work with Shopify Payments.
  • Savings accounts: Savings accounts can't be used for Shopify Payments payouts.
  • Flex-currency accounts: Accounts that support multiple currencies simultaneously aren't supported.
  • Money transfer services: Services that mimic bank accounts, such as some fintech platforms, can't be used with Shopify Payments.

Iako su virtualni računi izvan platforme Shopify podržani, s tim računima može doći do više neuspjelih isplata.

Kako biste potvrdili može li vaš račun primiti vrstu prijenosa navedenu za vašu regiju, obratite se banci.

Purpose of collecting information

Shopify i njegovi bankarski partneri moraju prikupljati i provjeravati podatke o vama i vašem poduzeću radi usklađenosti s propisima u Luksemburgu koji su osmišljeni za sprječavanje financijskog kriminala. Budući da se lokalna pravila i propisi mijenjaju, Shopify i njegovi bankarski partneri mogli bi vas kontaktirati sa zahtjevom za pružanje dodatnih podataka tijekom trajanja računa za Shopify Payments.

The information that's collected is used to confirm the identity of the business, the identities of individuals linked to the business, and the nature of the relationship between the two.

Shopify vam nikada ne šalje dokumentaciju fizičkom poštom. Svi važni dokumenti ili komunikacija šalju se e-poštom ili su digitalno dostupni vlasniku trgovine na stranici Postavke > Korisnici u administratorskom alatu za Shopify.

Review Shopify's Privacy Policy to learn about how your information is kept confidential and safe.

Required personal and business information for activating Shopify Payments in Luxembourg

Ensure that you correctly identify your business type because it determines the information that you need to provide.

If you haven't registered with any government agency, or you have registered but run the business as a sole trader (including sole proprietorships and the self-employed), then select the Individual / Sole trader business type.

If you have registered your business and have an RCS number (Registre de Commerce et des Sociétés), then select your business type based on the following guidance:

  • Partnerships with RCS numbers (SENC, SCS, SCSp) must select the registered partnership business type.
  • Non-profit organizations with RCS numbers (ASBL, foundations) must select the registered non-profit business type.
  • All other businesses with RCS numbers must select the registered company business type. Common examples are SARL, SAS, and SCA.

If you have a registered business, but don't have an RCS number, then select your business type based on the following guidance:

  • Partnerships without RCS numbers must select the unregistered partnership business type.
  • Non-profit organizations and charities that don't have RCS numbers must select the unregistered non-profit business type.

If you're not sure what business type to pick, then contact Shopify Support for help with selecting the right one.

Individuals / Sole traders

Individuals are single owner businesses that haven't registered with the government and are doing business privately. Sole traders are single owner businesses who are registered with the government under their personal information. Both are businesses that are owned and controlled by one individual living in Luxembourg. This includes freelancers and self-employed small business operators.

These business types are treated the same way and must provide the same information. Individuals and sole traders must provide:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address in Luxembourg: Your home address, matching your documentation.

Ako se vaši podaci ne mogu automatski potvrditi, primit ćete zahtjev za potvrdu identiteta. Ako je neki od vaših podataka, poput imena, datuma rođenja ili kućne adrese netočan, ažurirajte podatke o računu.

Ako su podaci točni, a i dalje primate zahtjev za potvrdu, taj zahtjev možete riješiti obavljanjem jedne od sljedećih radnji:

  • Potvrdite identitet snimanjem selfieja uz važeći identifikacijski dokument s fotografijom.
  • Prenesite zasebne dokumente za dokaz o identitetu i dokaz o adresi u administratorskom alatu za Shopify.
    • Podaci u dokumentima moraju se točno podudarati s onima koje unesete u račun. Prema potrebi ažurirajte podatke o računu kako bi odgovarali dokumentima.
Registered company (SARL, SAS, SCA)

A registered company is a business whose equity is divided into shares, owned by shareholders. A company is considered its own legal entity, separate from the people who run it. They typically also have a board of directors.

Registered companies must assign either a beneficial owner or an executive with decision-making power as their account representative. The account representative must provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Job title: The job title you hold with the business.
  • Equity: If applicable, the equity percentage you own of the business.

Ako se vaši podaci ne mogu automatski potvrditi, primit ćete zahtjev za potvrdu identiteta. Ako je neki od vaših podataka, poput imena, datuma rođenja ili kućne adrese netočan, ažurirajte podatke o računu.

Ako su podaci točni, a i dalje primate zahtjev za potvrdu, taj zahtjev možete riješiti obavljanjem jedne od sljedećih radnji:

  • Potvrdite identitet snimanjem selfieja uz važeći identifikacijski dokument s fotografijom.
  • Prenesite zasebne dokumente za dokaz o identitetu i dokaz o adresi u administratorskom alatu za Shopify.
    • Podaci u dokumentima moraju se točno podudarati s onima koje unesete u račun. Prema potrebi ažurirajte podatke o računu kako bi odgovarali dokumentima.

Registered companies also need to provide the following details about the business:

  • Registered business name: The legal business name as shown in the government's business registry.
  • RCS number (Registre de Commerce et des Sociétés): The business's RCS number as shown in the government's business registry.
  • VAT number: Your VAT registration number, if applicable.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as shown in the government's business registry.

Shopify banking partners verify your information by comparing it against government registries in Luxembourg. Pay careful attention to case, punctuation, and symbols.

If the information that you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, RCS number, and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document if necessary. Review the list of acceptable business documents.

You must additionally list any other people who are beneficial owners of the company. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Vlasnici koje navedete moraju se podudarati s vlasnicima u državnom poslovnom registru. U slučaju nepodudarnosti, morat ćete dovršiti postupak potvrđivanja klikom na gumb Potpiši (Sign) ili priložiti dokument koji dokazuje vlasništvo. Potpisivanje potvrde najbrži je način rješavanja nepodudarnosti, no ako radije želite poslati dokument, osigurajte da se imena vlasnika navedena na računu točno podudaraju s vlasnicima navedenima u dokumentu. Prema potrebi ažurirajte podatke na računu kako bi odgovarali dokumentu. Ako je vaše poduzeće u (potpunom ili djelomičnom) vlasništvu holding društva, potpišite potvrdu da biste dovršili postupak verifikacije.

Ako vaše poduzeće nema vlasnike, umjesto toga od vas će se tražiti da potpišete potvrdu ili priložite dokument kojim se potvrđuju vaši direktori. Ako radije želite poslati dokument, pobrinite se da se imena direktora na računu točno podudaraju s onima u dokumentu. Prema potrebi ažurirajte podatke na računu kako bi odgovarali dokumentu.

Registered partnerships (SENC, SCS, SCSp)

A registered partnership is a business owned by at least two partners, who have registered for commercial activity and obtained an RCS number. Registered partnerships have equity, and the partnership is its own entity, separate from the owners.

Registered partnerships must designate an owner or partner as the account representative of their Shopify Payments account. The account representative must provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Job title: The job title you hold with the business.
  • Equity: If applicable, the equity percentage you own of the business.

Ako se vaši podaci ne mogu automatski potvrditi, primit ćete zahtjev za potvrdu identiteta. Ako je neki od vaših podataka, poput imena, datuma rođenja ili kućne adrese netočan, ažurirajte podatke o računu.

Ako su podaci točni, a i dalje primate zahtjev za potvrdu, taj zahtjev možete riješiti obavljanjem jedne od sljedećih radnji:

  • Potvrdite identitet snimanjem selfieja uz važeći identifikacijski dokument s fotografijom.
  • Prenesite zasebne dokumente za dokaz o identitetu i dokaz o adresi u administratorskom alatu za Shopify.
    • Podaci u dokumentima moraju se točno podudarati s onima koje unesete u račun. Prema potrebi ažurirajte podatke o računu kako bi odgovarali dokumentima.

Registered partnerships also need to provide the following details about their business:

  • Registered business name: The legal business name as shown in the government's business registry.
  • RCS number (Registre de Commerce et des Sociétés): The business's RCS number as shown in the government's business registry.
  • VAT number: Your VAT registration number, if applicable.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as shown in the government's business registry.

Shopify banking partners verify your information by comparing it against government registries in Luxembourg. Pay careful attention to case, punctuation, and symbols.

If the information you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, RCS number, and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document if necessary. Review the list of acceptable business documents.

You must additionally list any other people who are owners or partners. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Vlasnici koje navedete moraju se podudarati s vlasnicima u državnom poslovnom registru. U slučaju nepodudarnosti, morat ćete dovršiti postupak potvrđivanja klikom na gumb Potpiši (Sign) ili priložiti dokument koji dokazuje vlasništvo. Potpisivanje potvrde najbrži je način rješavanja nepodudarnosti, no ako radije želite poslati dokument, osigurajte da se imena vlasnika navedena na računu točno podudaraju s vlasnicima navedenima u dokumentu. Prema potrebi ažurirajte podatke na računu kako bi odgovarali dokumentu. Ako je vaše poduzeće u (potpunom ili djelomičnom) vlasništvu holding društva, potpišite potvrdu da biste dovršili postupak verifikacije.

Unregistered partnerships

An unregistered partnership is a business owned by at least two partners, who haven't registered for an RCS number, but who have a partnership agreement. The owners are considered the legal entity in this case, and the business is not a separate entity.

Unregistered partnerships must designate an owner as the account representative of their Shopify Payments account. The account representative must provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Job title: The job title you hold with the business.
  • Equity: If applicable, the equity percentage you own of the business.

Ako se vaši podaci ne mogu automatski potvrditi, primit ćete zahtjev za potvrdu identiteta. Ako je neki od vaših podataka, poput imena, datuma rođenja ili kućne adrese netočan, ažurirajte podatke o računu.

Ako su podaci točni, a i dalje primate zahtjev za potvrdu, taj zahtjev možete riješiti obavljanjem jedne od sljedećih radnji:

  • Potvrdite identitet snimanjem selfieja uz važeći identifikacijski dokument s fotografijom.
  • Prenesite zasebne dokumente za dokaz o identitetu i dokaz o adresi u administratorskom alatu za Shopify.
    • Podaci u dokumentima moraju se točno podudarati s onima koje unesete u račun. Prema potrebi ažurirajte podatke o računu kako bi odgovarali dokumentima.

Unregistered partnerships also need to provide the following details about their business:

  • Registered business name: The legal business name as shown on documentation.
  • VAT number: Your VAT registration number, if applicable.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as shown on documentation.

Shopify banking partners verify your information by comparing it against government registries in Luxembourg. Pay careful attention to case, punctuation, and symbols.

If the information you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document if necessary. Review the list of acceptable business documents.

You must additionally list any other people who are owners or partners. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Vlasnici koje navedete moraju se podudarati s vlasnicima u državnom poslovnom registru. U slučaju nepodudarnosti, morat ćete dovršiti postupak potvrđivanja klikom na gumb Potpiši (Sign) ili priložiti dokument koji dokazuje vlasništvo. Potpisivanje potvrde najbrži je način rješavanja nepodudarnosti, no ako radije želite poslati dokument, osigurajte da se imena vlasnika navedena na računu točno podudaraju s vlasnicima navedenima u dokumentu. Prema potrebi ažurirajte podatke na računu kako bi odgovarali dokumentu. Ako je vaše poduzeće u (potpunom ili djelomičnom) vlasništvu holding društva, potpišite potvrdu da biste dovršili postupak verifikacije.

Registered non-profits (ASBL, foundations)

A non-profit (NPO) is an entity that's established for purposes other than generating profit for its shareholders. Its primary mission is to serve a public or community benefit. Registered non-profits have registered for commercial purposes and obtained an RCS number.

Registered non-profits must assign either a director or an executive with decision-making power as their account representative. The account representative must provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Job title: The job title you hold with the business.
  • Equity: If applicable, the equity percentage you own of the business.

Ako se vaši podaci ne mogu automatski potvrditi, primit ćete zahtjev za potvrdu identiteta. Ako je neki od vaših podataka, poput imena, datuma rođenja ili kućne adrese netočan, ažurirajte podatke o računu.

Ako su podaci točni, a i dalje primate zahtjev za potvrdu, taj zahtjev možete riješiti obavljanjem jedne od sljedećih radnji:

  • Potvrdite identitet snimanjem selfieja uz važeći identifikacijski dokument s fotografijom.
  • Prenesite zasebne dokumente za dokaz o identitetu i dokaz o adresi u administratorskom alatu za Shopify.
    • Podaci u dokumentima moraju se točno podudarati s onima koje unesete u račun. Prema potrebi ažurirajte podatke o računu kako bi odgovarali dokumentima.

Registered non-profits also need to provide the following details about their business:

  • Registered business name: The legal business name as shown in the government's business registry.
  • RCS number (Registre de Commerce et des Sociétés): The business's RCS number as shown in the government's business registry.
  • VAT number: Your VAT registration number, if applicable.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as shown in the government's business registry.

Shopify banking partners verify your information by comparing it against government registries in Luxembourg. Pay careful attention to case, punctuation, and symbols.

If the information you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name, RCS number, and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document if necessary. Review the list of acceptable business documents.

You must additionally list any other people who are on your board of directors or who are key decision makers. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Direktori koje navedete moraju se podudarati s direktorima u državnom poslovnom registru. U slučaju nepodudarnosti, morat ćete dovršiti postupak potvrđivanja klikom na gumb Potpiši (Sign) ili priložiti dokument koji dokazuje funkciju direktora. Potpisivanje potvrde najbrži je način rješavanja nepodudarnosti, no ako radije želite poslati dokument, pobrinite se da se imena direktora navedena na računu točno podudaraju s direktorima navedenima u dokumentu. Prema potrebi ažurirajte podatke na računu kako bi odgovarali dokumentu.

Unregistered non-profits

A non-profit (NPO) is an entity that's established for purposes other than generating profit for its shareholders. Its primary mission is to serve a public or community benefit. An unregistered non-profit doesn't have an RCS number, but has registered with local courts and has non-profit status.

Unregistered non-profits must assign a key decision maker or organizer as their account representative, and mark that person as an executive. The account representative must provide the following information:

  • Legal first and last name: Your full legal name as it appears on government-issued documentation.
  • Date of birth: Your birth date.
  • Email address: A valid and active email address.
  • Phone number: A valid and active phone number.
  • Residential address: Your home address, matching your documentation.
  • Job title: The job title you hold with the business.
  • Equity: If applicable, the equity percentage you own of the business.

Ako se vaši podaci ne mogu automatski potvrditi, primit ćete zahtjev za potvrdu identiteta. Ako je neki od vaših podataka, poput imena, datuma rođenja ili kućne adrese netočan, ažurirajte podatke o računu.

Ako su podaci točni, a i dalje primate zahtjev za potvrdu, taj zahtjev možete riješiti obavljanjem jedne od sljedećih radnji:

  • Potvrdite identitet snimanjem selfieja uz važeći identifikacijski dokument s fotografijom.
  • Prenesite zasebne dokumente za dokaz o identitetu i dokaz o adresi u administratorskom alatu za Shopify.
    • Podaci u dokumentima moraju se točno podudarati s onima koje unesete u račun. Prema potrebi ažurirajte podatke o računu kako bi odgovarali dokumentima.

Unregistered non-profits also need to provide the following details about their business:

  • Registered business name: The legal business name as shown on documentation.
  • VAT number: Your VAT registration number, if applicable.
  • Business phone number: An active contact phone number for the business.
  • Business address: The official registered address of the business as shown on documentation.

Shopify banking partners verify your information by comparing it against government registries in Luxembourg. Pay careful attention to case, punctuation, and symbols.

If the information you provide about the business can't be verified, then you might need to provide a business verification document. When providing this document, ensure that the registered name and business address listed in your account match exactly with the information on the document, and update the information in your account to match the document if necessary. Review the list of acceptable business documents.

You must additionally list any other people who are on your board of directors or who are key decision makers. Ensure you enter their names, dates of birth, and home addresses exactly as shown on their government documents. If their identities can't be verified automatically, then they might need to provide photo ID or proof of address.

Direktori koje navedete moraju se podudarati s direktorima u državnom poslovnom registru. U slučaju nepodudarnosti, morat ćete dovršiti postupak potvrđivanja klikom na gumb Potpiši (Sign) ili priložiti dokument koji dokazuje funkciju direktora. Potpisivanje potvrde najbrži je način rješavanja nepodudarnosti, no ako radije želite poslati dokument, pobrinite se da se imena direktora navedena na računu točno podudaraju s direktorima navedenima u dokumentu. Prema potrebi ažurirajte podatke na računu kako bi odgovarali dokumentu.

Acceptable document types

This section explains which documents you can use to verify your identity and business details.

Identity documents

The following documents are accepted as proof of identity. The name and date of birth on your Shopify Payments account must be updated to match the information shown in the identity document you're providing. The documents must be valid and must not be expired.

  • Passeport / Reisepass (Passport)
  • Permis de conduire / Führerschein (Driver's license) - Photographs of the front and back are required.
  • Carte d'identité / Personalausweis (Identity card) - Photographs of the front and back are required.
  • Permis de conduire local / Aufenthaltserlaubnis (Residence permit ID) - Photographs of the front and back are required.

Address documents

The name and address on your Shopify Payments account must be updated to match the information displayed in the address documents that you're providing. The following documents are accepted as proof of address:

  • Facture d'un service public / Stromrechnung (Utility bill) - dated within the last 6 months
  • Déclaration d'une institution financière / Erklärung eines Finanzinstituts (Statement from a financial institution) - dated within the last 6 months
  • Lettre émise par le gouvernement / Regierungsschreiben (službeni dopis državnog tijela) – ne stariji od 12 mjeseci
  • Carte d'identité / Personalausweis (Identity card with home address)

Business verification documents

The following documents are accepted for business verification. They must clearly display the legal entity name, RCS number, and address of your business. The details on your Shopify Payments account must be updated to match the information displayed in the documents that you're providing:

  • License commerciale / Handelslizenz (Trgovačka dozvola)
  • Publication des statuts / Veröffentlichung der Satzung (Memorandum / Publication of articles of association)
  • Immatriculation à la TVA / Umsatzsteuerregistrierung (VAT registration)

Dokumenti o vlasništvu

Sljedeći dokumenti prihvaćaju se kao dokaz o vlasništvu ili funkciji direktora, pod uvjetom da sadrže naziv pravne osobe vašeg poduzeća te sva puna imena vlasnika ili direktora vašeg poduzeća.

  • Comptes annuels (Godišnja izvješća)
  • Déclaration annuelle (Godišnje prijave)
  • Acte de constitution (Osnivački akt)
  • Registre des bénéficiaires effectifs (Registar stvarnih vlasnika)

Svaki stvarni vlasnik naveden u dokumentaciji mora biti naveden i na vašem računu za Shopify Payments te mu mora biti dodijeljena uloga Vlasnik (Owner). Stvarni vlasnik definiran je kao osoba koja posjeduje 25 % ili više vlasničkog udjela poduzeća. Prema potrebi ažurirajte podatke na računu kako bi odgovarali dokumentu.

Ako vaše poduzeće nema stvarnih vlasnika, morat ćete umjesto toga potvrditi svoje direktore. U tim su slučajevima prihvatljivi isti prethodno navedeni dokumenti. Svaki direktor naveden u dokumentaciji mora biti naveden i na računu za Shopify Payments te mu mora biti dodijeljena uloga Direktor (Director). Prema potrebi ažurirajte podatke na računu kako bi odgovarali dokumentu.

Ako je vaše poduzeće u vlasništvu holding poduzeća, najprije provjerite jesu li vlasnici i direktori ispravno uneseni, a zatim dovršite postupak davanja digitalne izjave klikom na gumb Potpiši.

Ensuring documentation compliance

Prilikom dostavljanja dokumenata provjerite ispunjavaju li potrebne kriterije. Kako biste osigurali usklađenost, pregledajte sljedeće smjernice:

  • Točnost: Provjerite odgovaraju li informacije u dokumentima onima koje ste unijeli u račun za Shopify Payments. Ako je potrebno, ažurirajte račun kako bi odgovarao dokumentima.
  • Clarity and legibility: Make sure that your documents are clear and large enough to read. Ensure the entire document is visible in the photograph.
  • Cjelovitost: Provjerite jesu li na dokumentu vidljive sve potrebne informacije. Kako biste saznali koje informacije dokument mora sadržavati, pregledajte prihvatljive vrste dokumenata navedene na ovoj stranici.
  • Original documentation: Take an original photograph of your document using a camera. Don't photocopy, scan, or screenshot your documents. Don't paste photos of documents into other documents. Don't take photos of computer screens or printouts.
    • If your document was issued to you digitally, then provide the PDF file with all pages as it was originally given to you, with no alterations.
  • Validity: Ensure photo IDs aren't expired and that proof of address is recently issued. If providing proof of business registration, then your business should still be actively registered and in good standing.

Troubleshooting common issues

Before contacting Shopify Support, review the following common onboarding issues and their solutions.

I'm a partnership in Luxembourg being asked for an RCS number, but I don't have one.

If you're a partnership in Luxembourg being asked for an RCS number, but you don't have one, then you're set up as the incorrect business type. If you're in the process of setting up your Shopify Payments account, then update the business type to unregistered partnership.

Ako ste već postavili račun i od vas se traži RCS broj u sklopu postupka verifikacije, vrstu poslovanja možete ažurirati tako da otvorite Postavke > Općenito. Kliknite tri točke pored poslovnih podataka i zatim kliknite Uredi. Ako imate poteškoća s ažuriranjem vrste poslovanja, obratite se podršci za Shopify za pomoć.

I don't have an RCS number in Luxembourg, and I'm not an individual or sole trader.

Ako nemate RCS broj, kao vrstu poslovanja možete odabrati samo neregistrirano partnerstvo ili neregistriranu neprofitnu organizaciju. I dalje morate priložiti dokumentaciju koja dokazuje da je vaše poduzeće u Luksemburgu registrirano kao navedena vrsta poslovanja.

If neither of these business types fits your business, then you should select Individual / Sole trader and assign a key decision maker or owner as the account representative.

Moju adresu nije moguće automatski potvrditi.

Za uslugu Shopify Payments u Luksemburgu: ako se vaša adresa ne može automatski potvrditi, od vas će se tražiti da dovršite postupak snimanja selfieja ili priložite dokument koji služi kao dokaz o adresi.

Preporučuje se dovršavanje postupka snimanja selfieja. Osoba koju je potrebno potvrditi može kliknuti gumb Selfie i zatim u svrhu verifikacije fotografirati svoj identifikacijski dokument s fotografijom te samu sebe. Postupak sa selfiejem možete odraditi umjesto slanja dokaza o adresi.

Ako radije želite ručno priložiti dokument, možete učiniti to umjesto navedenog. Osigurajte sljedeće:

  • Ime i adresa na dokumentu potpuno se podudaraju s imenom i adresom navedenima na računu za Shopify Payments.
  • Dokument nije stariji od 6 mjeseci.
  • Dokument pripada jednoj od prihvaćenih vrsta dokumenata o adresi.

Morate priložiti dokument na kojem se nalazi vaše ime. Na primjer: ako se vaše ime ne nalazi na računima za režije, trebali biste odabrati i priložiti drugi dokument s popisa opcija.

Podatke o vlasnicima nije moguće potvrditi.

Za uslugu Shopify Payments u Luksemburgu dužni ste unijeti vlasnike tako da se navedena imena podudaraju s vlasnicima navedenima za vaše poduzeće u državnom poslovnom registru. Preporučuje se da podatke o vlasnicima potražite u registru i unesete imena točno onako kako su tamo navedena. Ako nemate vlasnike, na račun morate umjesto njih navesti sve svoje direktore.

Ako ste to učinili, a vaše se vlasništvo ili funkcija direktora i dalje ne mogu potvrditi, preporučuje se da kliknete gumb Potpiši na stranici za verifikaciju kako biste digitalno potvrdili da su navedeni podaci točni.

Ako želite, umjesto postupka potvrđivanja možete priložiti dokument kojim potvrđujete tko su vaši vlasnici ili direktori. Podaci o vlasnicima i direktorima koje unesete na račun za Shopify Payments moraju se podudarati s podacima u dokumentaciji koju prenesete. Ako je vlasnik ili direktor naveden u dokumentaciji, ali nije dodan na vaš račun za Shopify Payments, morate dodati tu osobu na račun i dodijeliti joj ulogu Vlasnik ili Direktor. Popis vrsta dokumenata koje možete priložiti za potvrdu vlasništva dostupan je ovdje.

Pobrinite se da se vlasnici i direktori na vašem računu potpuno podudaraju (1:1) s vašom dokumentacijom. Nemojte navoditi dodatne vlasnike ili direktore koji se ne nalaze u dokumentima.

Moje poslovne podatke nije moguće potvrditi.

Bankarski partneri platforme Shopify potvrđuju vaše poslovne podatke uspoređujući ih s državnim registrima u Luksemburgu. Ako nije moguće potvrditi vašu tvrtku, provjerite sljedeće podatke:

  • Provjerite podudara li se registrirani naziv vaše tvrtke potpuno s nazivom koji je naveden u državnim poslovnim registrima, uključujući velika i mala slova, interpunkciju i simbole.
  • Provjerite je li vaš RCS broj točan.
  • Provjerite podudara li se vaša poslovna adresa s adresom navedenom u državnom poslovnom registru.

Ako se vaši podaci i dalje ne mogu potvrditi, možda ćete morati priložiti dokument za potvrdu tvrtke. Provjerite podudaraju li se podaci na dokumentu s onima koje ste unijeli na računu za Shopify Payments.

Moj je dokument odbijen.

Pobrinite se da se podaci na računu potpuno podudaraju s podacima na dokumentu i prema potrebi ažurirajte svoj račun. Ako se vaši dokumenti i dalje odbijaju, pogledajte sljedeće odjeljke na ovoj stranici:

Frequently asked questions

Review the following frequently asked questions about Shopify Payments requirements in Luxembourg.

Why do you need my photo ID or proof of address if I'm a company/partnership/non-profit in Luxembourg?

Even if you're entered as a company, partnership, or non-profit, our banking partners are required by regulatory laws in Luxembourg to verify the identities of the people associated with the business, including their identities and where they're located.

I'm a citizen of Luxembourg but don't currently live there. Can I use Shopify Payments Luxembourg?

If your business type is individual, then you're required to live in Luxembourg to be eligible for Shopify Payments Luxembourg. If you don't currently live in Luxembourg, then you should instead create a Shopify Payments account for the region you do live in.

Update your store address to your current location. If your location is eligible for Shopify Payments, then you can create a Shopify Payments account for that region instead.

If you're a type of partnership, company, or non-profit, then you're not required to personally live in Luxembourg, but your business is required to be registered there and have a Luxembourg business address. If you need help, then contact Shopify Support.

I'm a sole trader in Luxembourg. Can I give you my business registration?

For the purposes of business and identity verification in Luxembourg, only the personal information of the owner is required if you're a sole trader.

If you're a sole trader, then don't attempt to sign up as a different business type. You might have difficulty passing verification.

I'm a publicly traded company in Luxembourg. Which business type should I pick?

Trebali biste odabrati registrirano poduzeće. Za potrebe verifikacije poslovanja i identiteta, postupak je identičan za javna i privatna poduzeća. Možete preskočiti odjeljak u obrascu za postavljanje računa u kojem se traži dodavanje vlasnika. Niste dužni navesti stvarne vlasnike ako ih nemate.

Ako ste javno dioničko društvo u Luksemburgu, već ste postavili račun za Shopify Payments i sada se od vas u sklopu procesa verifikacije traže podaci o vlasništvu, ažurirajte podatke o vlasništvu kako biste naznačili da nemate vlasnike. Uklonite ulogu Vlasnik (Owner) sa svih evidentiranih osoba i umjesto toga osigurajte da su svi vaši direktori navedeni na računu i da im je dodijeljena uloga Direktor (Director).

Od vas se može tražiti da potvrdite jesu li navedeni podaci o direktorima točni. Ako možete potvrditi da su točni, kliknite gumb Potpiši da biste digitalno potvrdili evidentirane podatke.

Ako imate bilo kakvih poteškoća s ovim postupkom, obratite se podršci za Shopify za pomoć.

Kako mogu ažurirati podatke o računu za Shopify Payments?

Ako se od vas trenutačno traži da dovršite verifikaciju računa, podatke možete ažurirati na stranici za verifikaciju, gdje također možete i poslati sve tražene dokumente.

Izvan postupka verifikacije, vlasnik trgovine može ažurirati ove podatke putem Postavke > Općenito > Poslovni podaci. Kliknite tri točke pored poslovnog subjekta i zatim kliknite Uredi kako biste ažurirali podatke o tom poduzeću, uključujući vrstu poslovanja.

Napominjemo da se sve promjene koje ovdje unesete automatski šalju našim bankarskim partnerima na pregled, a novi podaci ponovno prolaze kroz njihov postupak verifikacije. Moguće je da se promjene automatski ponovno potvrde, no od vas se možda zatraže i popratni dokumenti.

Što će se dogoditi ako propustim rok za verifikaciju?

Isplate će biti privremeno obustavljene do dovršetka postupka verifikacije. Nakon isteka prvog roka i privremene obustave isplata, može se prikazati drugi rok koji označava kada će mogućnost prihvaćanja narudžbi putem usluge Shopify Payments biti privremeno obustavljena.

Sve su te obustave privremene i automatski se ukidaju nakon dovršetka verifikacije. Svoje rokove provjerite na administratorskoj ploči.

Od lipnja 2026. potpuno novi računi za Shopify Payments u Luksemburgu imat će 90 dana od prve obrađene narudžbe za dovršetak verifikacije. Ako prođe 90 dana, mogao bi se automatski izvršiti povrat novca za sve narudžbe koje ste obradili putem usluge Shopify Payments.

Ova pravila o povratu novca primjenjuju se samo na europske zemlje i samo na potpuno nove račune otvorene u lipnju 2026. ili kasnije. Ako se ova pravila o povratu novca odnose na vas, vlasniku trgovine prikazat će se upozorenja o tome kada može očekivati obradu povrata novca.

Before you contact Shopify Support about Shopify Payments in Luxembourg

Before reaching out to Shopify Support, gather the following information to help resolve your issue faster:

  • Screenshots of any error messages you received (censor sensitive information like bank account numbers)
  • The business type you selected during setup
  • Your RCS number (Registre de Commerce et des Sociétés), if applicable
  • The specific step where you encountered the issue
  • The browser and device you're using
  • Your bank account details (country, currency, account type) without sharing the full account number

Having this information ready helps Shopify Support assist you more efficiently.