Troubleshooting Shopify POS setup

Products not displaying on Shopify POS is usually caused by one of the following issues:

• Products aren't assigned to the Point of Sale sales channel. In your Shopify admin, set product availability to include the Point of Sale sales channel. Use the bulk editor to update many products at the same time.
• Inventory isn't allocated to the new location. Adjust inventory quantities for each product at the new location.
• Inventory tracking isn't activated. On each product, make sure the Track quantity setting is activated. Refer to setting up inventory tracking.
• The catalog sync hasn't completed. In Shopify POS, tap > Shopify > Store data and confirm the sync status. To manually trigger a sync, refer to resync Shopify POS with your Shopify admin. Large catalogs can take up to 1 hour to sync on first login.

If inventory counts in Shopify POS don't match what's on the shelf, then quantities likely weren't allocated to the new location before launch.

• Adjust inventory quantities for each product at the new location.
• For large catalogs, refer to bulk editing inventory.
• If quantities are correct in your admin but not in Shopify POS, then resync Shopify POS with your Shopify admin.

If card payments fail during setup or right after launch, then check the following:

• Confirm that a payment method or payment provider is activated. Refer to managing payment methods for the Shopify POS app.
• Confirm that the card reader is paired to the device. Refer to card readers for your specific reader model.
• Run a test transaction to verify end-to-end payment flow. Refer to running a test transaction.
• For other payment errors, refer to troubleshooting Shopify POS payments.

Incorrect tax rates at a new POS location are usually caused by an incomplete location address. Tax rates are determined by the address, so missing details such as the postal code can result in the wrong rate being applied.

• Confirm that the location address is complete, including the postal code. Refer to setting up locations.
• Review POS-specific tax settings. Refer to setting and adjusting taxes for Shopify POS.

Refer to supported Shopify POS hardware for your specific hardware model, and then review the troubleshooting instructions.

If staff can't sign in to a new Shopify POS device, then complete the following checks:

• Confirm that the first device login was completed by the store owner, organization owner, or a user with the POS device setup role. Staff PINs don't work until after this initial login.
• Verify that staff accounts have been created and that each staff member has the correct Point of Sale staff permissions.
• Confirm that the staff member is signing in to the correct location.

If Shopify POS loads but payments fail, then a firewall is likely blocking required domains or ports. This often appears at enterprise locations with managed networks.

• Complete the full Shopify POS network setup, including adding required domains to your firewall allow list.
• Test with a cellular hotspot or unrestricted network to confirm that the issue is network-related.
• If the issue persists, then refer to troubleshooting Shopify POS payments.