Selling gift cards on the Shopify POS app

This page is for the Shopify POS app, not the Shopify admin.

Gift cards are available to sell with all Shopify subscription plans. You can add gift card products in your Shopify admin, and then sell them in person using the Shopify POS app.

If you've created local currency gift cards for specific markets, then you can sell them through POS locations that are configured for those markets.

You can sell digital or physical gift cards using the Shopify POS app. To sell physical gift cards, you have the following options:

• You can order from a selection of premade designs or upload your own gift card design on the Shopify Hardware Store in supported countries. Gift cards purchased from the Shopify Hardware Store have a QR code on the back that can be scanned from the Shopify POS app or with a supported 2D barcode scanner.
• You can purchase physical gift cards from a third-party provider. Gift cards purchased from a third-party provider need to have a unique code printed on the card, and you can then enter this code in the Shopify POS app. The code needs to be from 8 digits to 20 digits long.

Choose a gift card format

With the Shopify POS app, you can sell gift cards in any of these formats:

• A digital gift card that you email to the customer.
• A paper copy of a digital gift card that you print from your receipt printer.
• A physical gift card with a pre-assigned code.

If you're selling physical gift cards with pre-existing codes on them, then you need to activate issuing physical gift cards.

Learn about the requirements for using gift cards in the Shopify POS app.

Sell a gift card with a pre-set or custom amount

1. From your smart grid, tap the Add gift card tile.
2. When applicable, select Digital gift card or Physical gift card.
3. Do either of the following:
   • To select a pre-set value for a gift card, tap the gift card value that you want to use.
   • To select a custom gift card value, tap Custom gift card, enter the custom value, and then tap Next.
4. If you're selling a physical gift card, then your device's camera opens, and you can activate the gift card using one of the following options:
   • For gift cards purchased from the Shopify Hardware Store, you can scan the card's QR code with the front-facing camera of the device that you use the Shopify POS app on or use a supported 2D barcode scanner to scan the card's QR code. The 1D scanner won't work.
   • For gift cards purchased from a third-party provider, you can tap the Enter gift card code button and then enter the unique code that you had printed on the gift card at the time of purchase.
5. Tap Add.
6. Tap Checkout to continue to checkout.
7. From the Payment options screen, select the customer's payment method.
8. Optional: On the post-checkout screen, provide the customer with a receipt.

The printed or emailed receipt for the gift card displays the following information:

• The name of your store.
• The monetary value of the card.
• The validation code.
• A two-dimensional barcode.

Refund the purchase of a gift card on the Shopify POS app

You can refund the purchase of a gift card from the Shopify POS app, but you need to deactivate the card before you make the refund. Learn more about managing created gift cards.

Steps:

1. From Shopify POS, tap the icon.

2. Tap the order that has the gift card that you want to refund.

3. Tap the gift card number.

4. Tap Deactivate.

5. On the order details screen, tap Return.

6. Tap the + and - icons to enter the quantity that you're refunding.

7. Tap Refund.

8. When the refund is successful, tap Done.