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Printing options for printed receipts in your Shopify POS

You can activate automatic receipt printing and customize the number of printed receipts by transaction type.

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Considerations for updating receipt printing options

To be eligible to customize receipt printing options, you must have a location with the Shopify POS Pro subscription.

Review the following considerations when adjusting your printing options:

  • You can apply printing options only to locations with a POS Pro subscription.
  • The steps to adjust printing options depend on whether you make changes from your Shopify admin on desktop, or from the Shopify POS app:
    • If you adjust printing options from your Shopify admin, then you can apply printing options to all locations, or for the selected location only.
    • If you adjust printing options from the Shopify POS app, then you can apply printing options only for the assigned location.

Activate automatic receipt printing

You can choose to automatically print receipts from your default receipt printer.

Steps:

Shopify admin

  1. From your Shopify admin, go to Sales channels > Point of Sale.

  2. In the Customize the in-store experience section, click Edit for Receipts.

  3. Click the Automatically print receipts through the connected default printer setting.

  4. Optional: Select the location that you want to customize your printed receipts options for.

  5. Click Save, and then do one of the following:

    • If you want to include the customizations only for the location you selected, then select Apply changes to receipts printed at 'Location'.
    • If you want to include the customizations on all of your retail location receipts, then select Apply changes to receipts at all locations.

  6. Click Save.

Shopify POS
  1. From Shopify POS, tap the Horizontal menu icon, and then tap Settings.
  2. In the Orders section, tap Printed receipts.
  3. Activate the Automatically print receipts setting.

Turn off automatic gift card receipt printing

By default, a gift card receipt prints automatically each time you sell a gift card. You can turn off automatic printing if you prefer. Staff can always print a gift card receipt manually from the order in Shopify POS.

Steps:

  1. From your Shopify admin, go to Sales channels > Point of Sale.

  2. In the Customize the in-store experience section, click Edit for Receipts.

  3. From the receipt type drop-down menu, select Gift card receipt.

  4. Turn off Print gift card receipt automatically.

  5. Click Save.

Set a default number of receipt copies to print after a transaction

You can choose to have a default number of receipts printed following each successful transaction.

Steps:

Shopify admin

  1. From your Shopify admin, go to Sales channels > Point of Sale.

  2. In the Customize the in-store experience section, click Edit for Receipts.

  3. Click Manage printing options.

  4. Optional: Select the location that you want to customize your printed receipts options for.

  5. In the Copies printed after a transaction field, adjust the number to the number of copies that you want to print.

  6. Click Save, and then do one of the following:

    • If you want to include the customizations only for the location you selected, then select Apply changes to receipts printed at 'Location'.
    • If you want to include the customizations on all of your retail location receipts, then select Apply changes to receipts at all locations.

  7. Click Save.

Shopify POS
  1. From Shopify POS, tap the Horizontal menu icon, and then tap Settings.
  2. In the Orders section, tap Printed receipts.
  3. In the Number of receipts printed setting, tap - or + to set the number of receipts you want to print after each order. You can also tap the number and type a new number directly.