Viewing Shopify POS cash tracking reports in the Shopify admin

Cash tracking reports give you a summary of register sessions at your retail locations, including cash counted at the start and end of each session, cash payments processed, and any discrepancies between expected and actual amounts.

Use cash tracking reports to reconcile your cash drawers, spot counting errors, and maintain accurate records across your stores. You can view reports by location or compare sessions across all locations, filter by date range, and export data for your records.

Cash tracking report overview

Review the following table to learn more about the cash tracking report:

Payment register details
Detail	Description
Discrepancy summary	An overview of expected amounts and what was actually counted for all sessions that occurred at the selected location within the time range. A discrepancy occurs when there's a difference between the expected and counted amounts. The Opening discrepancy displays the amount that was reported at the end of the last session and the amount counted at the beginning of the session. The Closing discrepancy displays the expected amount in the cash drawer by adding the amount counted at the start and the cash payments that were received throughout a session, and compares them to the amount counted when a session ends.
Cash payments	An overview of the cash payments for all sessions that occurred at the selected location within the time range. If you're in a region that supports cash rounding, then your Cash payments report includes rounded payments. The Gross payments amount displays the total amount of cash payments processed. The Refunds amount displays the total amount of refunds processed. The refund amount is subtracted from the gross payments amount to get the Net payments amount.
Session list	Displays the sessions that occurred at the selected location within the time range. Each row is a single session and displays the session start and end time, Register ID, Open or Closed status, and total discrepancy that's associated with the session. By clicking the column headers, you can sort the session list by session start, session end, or total discrepancy.

View cash tracking reports

You can access the cash tracking report in two ways:

By location in the Point of Sale channel's Locations setting.
Across all locations in the Point of Sale overview page.

Steps:

From your Shopify admin, go to Sales channels > Point of Sale.
Take one of the following actions:
- To view a specific location: Click Locations, select a location, and then in the Cash tracking summary section, click View details.
- To compare all locations: Click Cash tracking.
Optional: To filter by date, select the date range drop-down menu, and then choose the Starting and Ending dates.
Optional: To print the report, click Print.
Optional: To export the report, click one of the following options:

To export the entire summary, click Export summary.
To export a list of all of the sessions, click Export all sessions.
To export a list of only selected sessions, click Export selected sessions.