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Setting up the Star Micronics Star Micronics mPOP printer and cash drawer

This page outlines the steps to connect and manage your mPOP receipt printer and cash drawer when using Shopify POS. The connection method depends on your mPOP model.

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Choose how to connect your Star Micronics mPOP printer and cash drawer

You can connect the Star Micronics mPOP printer and cash drawer in the following ways:

Star Micronics mPOP connection types and considerations when using Shopify POS
Connection typeConsiderations
BluetoothCompatible with iPad and iPhone devices running iOS 15 or higher. Bluetooth-only mPOP models don't connect with a USB cable or the Shopify POS Hub.
USB with the Shopify POS HubCompatible with USB-compatible mPOP models, such as mPOPCI and mPOP CBI. Compatible with iPad and Android devices that work with the Shopify POS Hub.

Pair the Star Micronics mPOP with your iPad or iPhone using Bluetooth

After the Star Micronics mPOP and your iPad or iPhone are paired, the cash drawer, receipt printer, and barcode scanner work with Shopify POS.

Steps:

  1. Make sure that the printer is plugged into a power supply and turned on. If you have the USB barcode scanner, then make sure that it's plugged into the mPOP.
  2. From your iPad or iPhone's main settings, tap Bluetooth.
  3. Under OTHER DEVICES, tap the Star Micronics mPOP. The Star Micronics mPOP displays under MY DEVICES on the Bluetooth settings screen when it's paired and connected.
  4. In Shopify POS, tap the Connectivity Icon icon, and then review the Hardware section. Confirm that the Star Micronics mPOP receipt printer displays. If you have the barcode scanner, then it displays separately in the same section.

After the Star Micronics mPOP displays on the Hardware settings screen of Shopify POS, you can set it as the default printer.

Connect a USB-compatible Star Micronics mPOP with Shopify POS through the POS Hub

USB-compatible mPOP models, such as mPOPCI and mPOP CBI, connect to Shopify POS through the Shopify POS Hub.

Steps:

  1. Before you connect your hardware to the Shopify POS Hub, set up the POS Hub:

    1. Plug the Shopify POS Hub power cord into a power source.
    2. Connect the Shopify POS Hub's USB-C or Lightning cable to your POS device.
    3. Plug the other end of the Shopify POS Hub's USB-C or Lightning cable into the tablet port on the bottom of the Shopify POS Hub. Don't use any other USB-C port on the Shopify POS Hub for the tablet cable.

  2. Make sure that the printer is plugged into a power supply and turned on. If you have the USB barcode scanner, then make sure that it's plugged into the mPOP.

  3. Connect the mPOP to a USB port on the Shopify POS Hub.

  4. In Shopify POS, tap the Connectivity Icon icon.

  5. Tap + Add hardware > Receipt printer > Star Micronics > USB.

  6. Follow the on-screen prompts to confirm the connection.

After the Star Micronics mPOP displays on the Hardware settings screen of Shopify POS, you can set it as the default printer.

Unpair the Star Micronics mPOP and your iPad or iPhone

The Star Micronics mPOP automatically connects to the last device that it was paired with. If you want to use the Star Micronics mPOP with a different device, then you need to unpair the Star Micronics mPOP from your iPad or iPhone.

Steps:

  1. From your iPad or iPhone's main settings, tap Bluetooth.
  2. Tap the ⓘ icon beside the mPOP.
  3. Tap Disconnect > Forget this device.
  4. Tap OK to confirm that you want the iPad or iPhone to forget the mPOP.
  5. In Shopify POS, you can remove the Star Micronics mPOP receipt printer and scanner from the Hardware settings screen by swiping each one left and then tapping Delete.

Activate the Auto Connection feature

If you buy your Star Micronics mPOP from somewhere other than the Shopify Hardware Store, or if you restore the device to factory settings, then the Auto Connection feature might be turned off. In this case, you need to manually connect the Star Micronics mPOP to your iPad or iPhone whenever they disconnect.

If the Auto Connection feature option is turned off, then you can use the Star Micronics mPOP Utility app to turn it on. After you turn on the option, the Star Micronics mPOP automatically connects to the last iPad or iPhone that it was paired with whenever both devices are turned on.

Steps:

  1. Make sure the Star Micronics mPOP is paired with your iPad and that they're connected.
  2. From your iPad, install and open the Star Micronics mPOP Utility app.
  3. From the Star Micronics mPOP Utility app, make sure that your Star Micronics mPOP is selected under Selected Device.
  4. Tap Settings > Bluetooth Settings.
  5. Tap the New Pairing Permission option to deactivate it.
  6. Tap the Auto Connection option to activate it.
  7. Tap Apply, and then tap Yes.
  8. Tap OK.
  9. To apply the changes to your mPOP, turn it off and on again. The Star Micronics mPOP now connects to your iPad automatically whenever they're both on and within range.

Buying receipt paper for your Star Micronics mPOP printer

Any thermal paper rolls with the following specifications work with the mPOP:

List of receipt paper width, thickness, and diameter specifications for the Star Micronics mPOP receipt printer.
WidthBetween 57 mm and 58 mm
ThicknessBetween 0.053 mm and 0.075 mm
Roll diameterUp to 50 mm

You can purchase receipt paper for the Star Micronics mPOP from the Shopify Hardware Store.

Supported barcode types

The Star barcode scanner supports the following 1D barcode types:

  • Bookland EAN
  • Codabar/NW7
  • Code 11, 39, 93, 128
  • Interleaved 2 of 5 (ITF)
  • Industrial 2 of 5
  • Matrix 2 of 5
  • MSI/Plessey
  • UK/Plessey
  • Telepen
  • RSS (Limit, Stack, Expansion limit, Expansion stack)
  • UPC/EAN (UPC-A, UPC-E, EAN-13, EAN-8)