Shopify Payments activity report
The Shopify Payments activity report gives you a detailed breakdown of how money moved through Shopify Payments for a selected date range and payout currency. You can use the report to review your starting balance, gross activity, fees, payouts, net movement, and ending balance in one place.
Use the report for period-level review, month-end reconciliation, PDF record keeping, and accountant handoff. If you want to review the details for a specific bank deposit, then use the Payouts page.
The Shopify Payments activity report reflects balance activity in Shopify Payments. The report isn't a statement of revenue for accounting purposes. Revenue in your Finance reports is based on orders and sales activity, which might use different timing or totals than this report.
On this page
Requirements for viewing the Shopify Payments activity report
Review the following requirements and limitations before you use the Shopify Payments activity report:
- You must use Shopify Payments as your payment provider.
- You must be the store owner, or a staff member with permission to view payouts.
- The report doesn't include Shopify billing fees, third-party payment processors, or third-party payment methods such as Authorize.net or Afterpay.
If you sell in multiple currencies and receive payouts in multiple currencies, then select the payout currency that you want to review. Each currency has a separate report.
Understanding the Shopify Payments activity report
Before you view or export the Shopify Payments activity report, review how the report organizes your Shopify Payments balance activity.
Summary section
The Summary section displays how your Shopify Payments balance changed during the selected date range. Balance change from activity shows the net movement for the period, and you can expand it to review the breakdown.
| Field | Description |
|---|---|
| Starting balance | Your Shopify Payments balance at the start of the selected date range. The start date is displayed with the label. |
| Balance change from activity | The net change to your Shopify Payments balance during the selected date range. Expand this field to review the following breakdown. |
| Gross activity | The total gross amount from Shopify Payments balance activity during the selected date range, before fees and payouts. |
| Fees | The total fees deducted from your Shopify Payments balance during the selected date range. |
| Payouts | The total amount paid out from your Shopify Payments balance to your bank account during the selected date range. |
| Net amount | The net change from balance activity after fees and payouts. |
| Ending balance | Your Shopify Payments balance at the end of the selected date range. The end date is displayed with the label. |
Activity section
The Activity section lists Shopify Payments balance activity grouped by type. Each group displays a gross amount, fees, and net amount. You can expand a group to review individual line items, such as card payments, refunds, processing fees, disputes, duties and taxes, Shop Cash, or payouts.
The activity groups are dynamic. Your report displays only the groups that apply to your store for the selected date range and payout currency.
The report can include the following activity groups.
| Activity group | Description |
|---|---|
| Charges | Payments that customers made using Shopify Payments, including related processing fees. |
| Refunds | Refunds issued to customers and related fee adjustments. |
| Disputes | Chargebacks, dispute holds, dispute fees, and related adjustments. |
| Managed Markets | Balance activity related to Managed Markets. |
| Adjustments | Manual or system balance adjustments. |
| Shopify Capital | Activity related to Shopify Capital remittances and funding. |
| Duties & Taxes | Import taxes, customs duties, and related tax adjustments. |
| Installments Recovery | Balance recovery activity related to Shop Pay Installments. |
| Internal Transfers | Internal balance transfers within your Shopify Payments account. |
| Fees | Other fees that aren't grouped under another activity type. |
| Promotions & Credits | Promotional credits and goodwill credits applied to your balance. |
| Reserves & Holds | Reserved funds, risk holds, and related reversals. Learn more about reserves and holds. |
| Shipping | Shipping label charges and related adjustments. |
| Shop Cash | Activity related to Shop Cash. |
| Shopify Collective | Activity related to the Shopify Collective app. |
| Payouts | Funds transferred from your Shopify Payments balance to your payout bank account. |
| Other | Balance activity that doesn't match another activity group. |
Reserves and holds in the Shopify Payments activity report
The report includes reserves and holds as separate line items in the Reserves & Holds activity group. This group covers reserved funds withdrawals, risk holds, and the reversals that release those funds back to your balance.
Reserved or held funds remain in your Shopify Payments account until they're released or paid out. These amounts represent funds that Shopify holds on your behalf, not revenue from new sales.
If you have questions about a specific reserve or hold, then refer to Shopify Payments reserves and account holds.
How payment methods appear in the report
The report groups activity by the type of balance transaction, not by the payment method that your customer used. A purchase that a customer pays for with a credit card, a local payment method, or Shop Pay Installments appears in the Charges group, along with the fees for that charge.
Two groups are specific to a payment method:
- Shop Cash activity appears in the Shop Cash group.
- Shop Pay Installments balance recovery appears in the Installments Recovery group.
View the Shopify Payments activity report
You can access the Shopify Payments activity report from the Finance page of your Shopify admin.
Steps:
Desktop
From your Shopify admin, go to Finance.
Click Documents.
Click Shopify Payments activity report.
Optional: To change the report's date range, select Last month, Last 3 months, Last 6 months, Last 12 months, or Custom to choose your own range. Custom date ranges are available from January 1, 2025 onward.
Optional: To change the payout currency, select the currency that you want to review. The currencies that are available depend on the payout currencies that your store uses.
Mobile
From the Shopify app, tap the
icon.Tap Finance.
In the Finance section, tap
.In the Documents menu, tap Shopify Payments activity report.
Optional: To change the report's date range, select Last month, Last 3 months, Last 6 months, Last 12 months, or Custom to choose your own range. Custom date ranges are available from January 1, 2025 onward.
Optional: To change the payout currency, select the currency that you want to review. The currencies that are available depend on the payout currencies that your store uses.
Export the Shopify Payments activity report to PDF
You can export the report that you're viewing to a PDF file. The PDF includes the same Summary and Activity information that's displayed in your Shopify admin.
Steps:
- On the Shopify Payments activity report page, set the date range and payout currency that you want to export a report for.
- Click Export to PDF.
Using the report with other Shopify Payments and finance tools
You can use the Shopify Payments activity report together with the following financial reports and payout tools:
- Finance reports display sales and payment activity based on orders and captured payments. These reports might display different totals or timing than the Shopify Payments activity report.
- The Payouts page displays individual payouts and lets you export payout transactions to CSV. Use the Shopify Payments activity report when you need a period-level summary across a date range. Use the Payouts page when you need the details for a specific payout or bank deposit.
- Lower or missing Shopify Payments payouts explains common reasons why a specific payout might be lower than expected or missing from your bank account.
Troubleshooting report differences
If the totals in the Shopify Payments activity report don't match another report or your bank deposits, then review the following common causes:
- Different date ranges: Finance reports and payout exports might use different date ranges or time zones than the Shopify Payments activity report.
- Payout timing: The report reflects Shopify Payments balance activity for the selected date range. Because payout timing follows a separate schedule, report totals for a date range might not match your bank deposits for the same period.
- Data delay: The report has a 3-day data delay, so recent activity might not appear immediately.
- Currency: Make sure that you're comparing amounts in the same payout currency.
- Third-party payment methods: Payments processed outside Shopify Payments, such as third-party buy now, pay later providers, aren't included in this report.
- Revenue compared to balance activity: Finance reports reflect sales and payment activity. The Shopify Payments activity report reflects balance activity in Shopify Payments.
If you've reviewed these factors and the report still doesn't match your records, then contact Shopify Support.