Setting up the Whatnot sales channel

On this page, you can learn about the requirements and considerations for selling on Whatnot with Shopify, how to install the Whatnot sales channel, and connecting your Whatnot account to Shopify.

If you don't already have a Whatnot profile, then you need to create a Whatnot account and request access to sell on the platform. Most sellers are approved immediately, but in certain circumstances it might take up to 2 weeks for your Whatnot seller account to be approved.

Requirements for selling on Whatnot with Shopify

Review the following requirements for using the Whatnot sales channel on Shopify:

• Your store must be based in the United States, Canada, United Kingdom, Austria, Belgium, France, Germany, Netherlands, or Australia.
• You must have a Whatnot account with account owner or admin-level access, and be an approved seller on Whatnot.
• The main store currency that you set for your Shopify and Whatnot accounts must be the same.
• For your products to be added to Whatnot, they must have the following product details in Shopify:
  • Product title
  • At least one product image
  • Product price
  • Inventory quantity, with inventory tracking activated
  • Weight
• For your product variants to be added to Whatnot, ensure that each variant has the following details in Shopify:
  • Variant price
  • Variant inventory quantity, with inventory tracking activated

Considerations for selling on Whatnot with Shopify

Before you set up the Whatnot sales channel, refer to the Whatnot Terms of Service and Whatnot Privacy Policy, and also review the following considerations for selling on Whatnot with Shopify:

• Whatnot charges 8% commission on your sales, although the fee might be lower depending on your region and the category of the product that's sold. You're also charged a payment processing fee of 2.9% + $0.30 USD, which might also vary depending on your region. The payment processing fee is applied to the order subtotal, tax, and shipping price that's paid by your customer. Payment processing fees don't apply to any international shipping costs or taxes. For more information, refer to Whatnot seller fees on the Whatnot help center.
• If a customer buys an item during a Whatnot live show, then their purchase is created as a draft order in your Shopify admin. When a live show ends, all draft orders become full orders automatically. To manually convert a draft order into a full order, you can click Complete All Draft Orders in the Orders section of the Whatnot sales channel.
• Whatnot uses whole-currency amounts. By default, your prices are rounded down, for example, a product that you sync to Whatnot with a price of $2.53 USD is displayed with a price of $2 USD. You can choose to have your Whatnot prices rounded up, so that the $2.53 USD product is displayed on Whatnot with a price of $3.
• In most cases, you need to generate and print a Whatnot shipping label, unless you're approved to use the Bring Your Own Label feature.

Install the Whatnot sales channel

1. Go to the Whatnot app page on the Shopify App Store.
2. If you're already logged in to your Shopify account, then click Install. Otherwise, click Log in to install and follow the prompts to log in to your Shopify account.
3. On the Install app page, click Install.

Connect your Whatnot account to Shopify

1. From your Shopify admin, go to Sales channels > Whatnot.

2. Click Connect to Whatnot.

3. To connect your Whatnot account to Shopify, sign in with your Whatnot account details, and then click Authorize.

Disconnect your Whatnot account from Shopify

You can disconnect your Whatnot account from the Whatnot sales channel in Shopify at any time.

Steps:

1. From your Shopify admin, go to Sales channels > Whatnot.

2. In the Whatnot Account section, click Disconnect Account.

Getting support for selling on Whatnot with Shopify

If you need help with the Whatnot sales channel in Shopify, your Whatnot account, or your Whatnot store and live shows, then contact Whatnot support.