Requirements and considerations for using Managed Markets

Before you activate and set up Managed Markets, you need to review the following requirements and considerations. Managed Markets doesn't support some countries or regions, and currencies.

Requirements for using Managed Markets

To use Managed Markets, your business needs to meet the following requirements:

• Your store must use Shopify Payments.
• Your products need to meet the prohibited or restricted items requirements.
• Your products need to meet the Managed Markets shipping requirements.
• If you sell to customers in the European Union, then compliant cancellation and return policies are automatically applied to your Managed Markets orders. Refer to EU right of withdrawal to learn more.

In addition to meeting these requirements, there are requirements for Managed Markets specific to where your business is based.

Requirements for using Managed Markets in the United States

To use Managed Markets in the United States, you need to meet the following requirements:

• Your business needs to be based in the continental United States (exclusive of territories including Puerto Rico and Guam).
• Your business needs at least one non-PO box location in the United States.
• You need at least one fulfillment location in the continental United States.

Requirements for using Managed Markets in Canada

To use Managed Markets in Canada, you need to meet the following requirements:

• Your business needs to be based in Canada.
• Your business needs at least one non-PO box location in Canada.
• You need at least one fulfillment location in Canada.
• If you have multiple fulfillment locations in Canada, then all your fulfillment locations must be located within the same province.
• Your store must use Shopify Tax or Basic Tax. Managed Markets can't be used if your store uses manual tax settings.

Requirements for using Managed Markets in the United Kingdom

To use Managed Markets in the United Kingdom, you need to meet the following requirements:

• Your business needs to be based in the United Kingdom.
• Your business needs at least one non-PO box location in the United Kingdom.
• You need at least one fulfillment location in the United Kingdom.
• If you have multiple fulfillment locations in the United Kingdom, then all your fulfillment locations must be located either within Great Britain or Northern Ireland. If you have fulfillment locations in both Great Britain and Northern Ireland, then you can't use Managed Markets.

Considerations for using Managed Markets

Before you activate and start using Managed Markets, review the following considerations.

Managed Markets country requirements

• Managed Markets doesn't work in some customers' countries. For more information, refer to Incompatible countries.
• Managed Markets requires prepaid duties on orders that are sent to Australia, New Zealand, Norway, Singapore, the United Kingdom, and any country that's a part of the European Union. For other regions, you can turn duties collection per region on or off, but when turned off Managed Markets can't guarantee duties collection.
• It's your responsibility to ensure that your products have accurate countries of origin.
• Shopify Protect for Managed Markets is available only for stores in the United States.

Managed Markets feature limitations

• Managed Markets doesn't support redirects at checkout.
• Managed Markets doesn't support subscriptions. Subscriptions work only for domestic orders.
• Managed Markets and the Global-e app can't be used at the same time.
• Managed Markets doesn't support multiple business entities in a single store.
• Managed Markets isn't compatible with Shopify Collabs.
• B2B orders aren't supported by Managed Markets. You need to act as your own merchant of record for B2B orders.

Customer requirements and bundles

• Managed Markets orders require your customer's phone number. A phone number is collected at checkout for Managed Markets orders.
• Managed Markets is compatible with bundles created with Shopify Bundles, where multiple SKUs are combined to create a single product. Managed Markets isn't compatible with manual bundles that are created as a single product and added together as a single line item. Accurate customs forms can't be generated for manual bundles.

Customizations and free orders

• Managed Markets orders can't be edited after a shipping label is printed, or if the order has been partially or fully fulfilled. Certain aspects of Managed Markets orders can't be changed.
• Free orders that have a value of zero aren't supported by Managed Markets. You need to act as your own merchant of record for free orders.

EU right of withdrawal in Managed Markets

Managed Markets automatically applies compliant cancellation and return policies to orders from customers in the European Union. Managed Markets activates these policies, but the following are still your responsibility:

• Responding to customer return and cancellation requests.
• Purchasing return shipping labels.
• Managing the cost of returns.

Managed Markets doesn't support product-level exemptions from the EU right of withdrawal. All Managed Markets orders into the EU are subject to the same cancellation and return policies.

If you already use a compliant third-party solution, then you can deactivate the Managed Markets right of withdrawal feature and manage your EU compliance independently. This setting is in your admin at Settings > Customer accounts, and requires you to agree to use your own solution for returns and cancellations for Managed Markets in the European Union.

If you don't want to use Managed Markets cancellation and return policies or a compliant third-party solution, then you can deactivate Managed Markets for markets that include EU countries.

Compatible countries and regions with Managed Markets

Review the following table of compatible countries and regions where Managed Markets can sell and ship products to:

Compatible currencies with Managed Markets

Review the following table of supported currencies with Managed Markets: