Shipping with Sendle

Sendle is no longer available as a Shopify-supported carrier for purchasing labels in Australia.

If you currently have Sendle shipping rates available as an option for your customers, then it's recommended that you remove them to prevent confusion for your customers.

Existing labels with Sendle

If you have labels that you purchased from Sendle, then the status of those labels depends on the status of your shipment.

Sendle shipment is in transit

Shipments with a Sendle label that have already been picked up and are in transit will be delivered at the discretion of Sendle's delivery partners.

Sendle shipping label has been purchased, but not used

If you purchased Sendle shipping labels but the shipment wasn't shipped, then Sendle has canceled those labels. This is reflected in Sendle's tracking pages, but isn't reflected in the tracking status for your orders.

To fulfill and ship existing orders that were originally intended to be sent with Sendle, you can edit your order to add a custom product, and then manage that product's fulfillment.

Steps:

1. Create a new product to add to orders. It's recommended that this product have an accurate title, such as Reshipped, and a price of zero.
2. Edit the order to add this custom product to the order.
3. Get a new shipping label for your order. When you have a new shipping label, fulfill the custom product in the order and use the tracking information from your new label.

Alternatives to shipping with Sendle

If your store has a fulfillment location in Australia, then you have two options for shipping to your customers:

• You can purchase labels from a locally available carrier outside of the Shopify admin.
• You can create an Australia Post MyPost Business account and connect your account to Shopify. Review the requirements and steps before getting started.