Shipping with DHL eCommerce in Poland

Review the following considerations when shipping with DHL eCommerce from a fulfillment location in Poland:

• DHL eCommerce Poland is available only to eligible stores.
• Your fulfillment location must be in Poland.
• DHL eCommerce in Poland ships to other countries in the European Union. Domestic shipping within Poland isn't available.
• Carrier-calculated DHL eCommerce rates aren't available at checkout.
• You need to drop off your packages at a DHL locker. Pickups aren't available.
• Soft packs that meet DHL's international packaging standards are accepted. Envelopes aren't accepted.
• All shipments include tracking.

You're charged when you buy a DHL eCommerce label through the regular shipping label billing process.

An unused DHL eCommerce Poland label expires 30 days after purchase. If you don't need the label, then you can void it within 30 days of purchase if DHL hasn't scanned the package. Voiding a label adds a shipping credit to your account.

You need to drop off your DHL eCommerce packages at a DHL locker in Poland. To find a drop-off location, use the DHL location finder. Pickups aren't available for DHL eCommerce in Poland.

DHL eCommerce in Poland has minimum and maximum package requirements. Review the following size and weight requirements before you buy a label:

• The minimum package size is 15 cm x 11 cm x 1 cm (5.9 in x 4.3 in x 0.4 in).
• The maximum dimensions are 64 cm length x 41 cm height x 38 cm width (25.2 in x 16.1 in x 15 in).
• The maximum weight is 25 kg (55.1 lb).

You can't reroute a DHL eCommerce Poland shipment while it's in transit. If a shipment can't be delivered or you need help after handoff, then contact Shopify Support.

You can submit claims for lost, damaged, or late DHL eCommerce Poland shipments. Submit a claim as soon as you identify the issue because carrier filing windows can be short.

To initiate an eligible claim, submit a shipping claim in your Shopify admin. The claim is filed with DHL on your behalf. You can't file a claim directly with DHL by using a merchant account.

Submitting a claim for a lost or damaged shipment

Include the following information in a lost or damaged shipment claim:

• A letter of complaint.
• A customer invoice that displays the value of the goods.
• Proof of the value of the goods.
• Photos of the products, the outer packaging, and the inner packaging. These photos are required for both lost and damaged claims.

Submitting a claim for a late shipment

A late claim reimburses the cost of the shipping service only, not the value of the goods. Include a letter of complaint in your claim.

Contact Shopify Support if you need help with a DHL eCommerce Poland label, shipment, claim, or billing adjustment. Don't contact DHL directly about a shipping claim.