Shipping with DHL eCommerce in the Netherlands
If DHL eCommerce is available for your store and you ship from a fulfillment location in the Netherlands, then you can buy shipping labels for eligible addresses in the Netherlands. The shipping rates that you're charged are based on the Shopify account with DHL.
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Considerations for DHL eCommerce in the Netherlands
Review the following considerations before you buy a DHL eCommerce Netherlands label:
- DHL eCommerce Netherlands is available only to eligible stores.
- Your fulfillment location must be in the Netherlands.
- You can ship only to eligible addresses in the Netherlands. Cross-border shipping isn't available.
- Carrier-calculated DHL eCommerce rates aren't available at checkout.
- DHL eCommerce Netherlands doesn't support return labels or signature on delivery.
- You need to drop off your package at an eligible DHL service point or locker. Scheduled pickups aren't available.
- Boxes, soft packs, and envelopes are supported. Standard rates based on weight and dimensions apply. Review DHL's packaging tips before shipping.
- Dangerous goods aren't supported. Review DHL's prohibited-goods guidance before shipping.
Label billing, validity, and voiding
You're charged when you buy a DHL eCommerce label through the regular shipping label billing process.
An unused DHL eCommerce Netherlands label expires 30 days after purchase. If you don't need the label, then you can void it within 30 days of purchase if DHL hasn't scanned the package. Voiding a label adds a shipping credit to your account.
Domestic shipping with DHL eCommerce in the Netherlands
DHL eCommerce offers the following domestic service through Shopify:
| Shipping service | Delivery coverage |
|---|---|
| DHL Parcel Connect | Eligible addresses in the Netherlands |
Getting your products to DHL
Drop off your DHL Parcel Connect package at an eligible DHL service point or locker in the Netherlands. Use the DHL location finder to find a location.
Package requirements
Review the following maximum package limits for each drop-off method:
| Drop-off method | Maximum weight | Maximum dimensions | Additional requirement |
|---|---|---|---|
| DHL service point | 20 kg (44.1 lb) | 120 cm x 60 cm x 60 cm (47.2 in x 23.6 in x 23.6 in) | Maximum girth is 300 cm (118.1 in). Bulky packages aren't accepted. |
| DHL locker | 20 kg (44.1 lb) | 60 cm x 40 cm x 25 cm (23.6 in x 15.7 in x 9.8 in) | The package must fit in the available locker. |
Tracking DHL Parcel Connect shipments
DHL Parcel Connect labels purchased through Shopify include tracking. After DHL scans the package, you can use the tracking number on DHL's tracking page to follow the shipment.
Managing a shipment after handoff
After you hand over a package to DHL, you can't request a reroute or return to sender. The recipient can use the My DHL app to manage available delivery options.
Submitting a shipping claim
You can submit claims for lost or damaged DHL Parcel Connect shipments. Late-delivery claims aren't available. Submit a claim as soon as you identify loss or damage because DHL uses short carrier filing windows.
To initiate an eligible claim, submit a shipping claim in your Shopify admin. The claim is filed with DHL on your behalf. You can't file a claim directly with DHL by using a merchant account.
Include the following evidence with your claim:
- For a lost package, provide an invoice or order confirmation that shows the retail value of the products.
- For a damaged package, provide an invoice or order confirmation that shows the retail value of the products, and a photo of the damaged shipment.
Shopify Support communicates the outcome and applies any approved resolution.
Requesting support
Contact Shopify Support if you need help with a DHL eCommerce Netherlands label, shipment, claim, or billing adjustment. Don't contact DHL directly about a shipping claim.