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Using passkeys

Passkeys are a more secure replacement for passwords that let you log in with your face, fingerprint, PIN, or screen lock. They allow you to log in to an account without entering a password, and are designed to be faster and simpler than a password. Using passkeys removes the possibility of forgetting and needing to reset a password, or entering the wrong password and becoming locked out of your account.

Using a passkey can help you avoid phishing scams, as well as having your password stolen.

You can add a passkey using any method that you use to unlock your device, such as a fingerprint or face recognition, or a device PIN.

Passkeys can be synced across devices that are logged into the same platform. For example, if you create a passkey using an iPhone, then you can access the same passkey on your other Apple devices through iCloud. You can also use the same passkey on another platform by scanning a QR code.

On this page

Create a passkey

You can add only one passkey per platform. For example, if you're logged into the same Apple ID on your iPhone and your MacBook Air, then both devices use the same passkey.

Adding a passkey takes about 30 seconds and you only do it one time per platform.

Steps:

Desktop

  1. From your Shopify admin, click your store name in the top bar.

  2. Click your profile, and then click Security.

  3. In the Passkeys section, click Create a passkey.

  4. Verify your account password, and then click Next.

  5. Click Continue and then authenticate by using any available authentication method that you use to unlock your device, such as Windows Hello or Touch ID.

Mobile

  1. From the Shopify app, tap your account icon in the upper-right corner.

  2. Tap Menu > Manage account.

  3. Tap Security.

  4. In the Passkeys section, tap Create a passkey.

  5. Verify your account password, and then tap Next.

  6. Tap Continue and then confirm with FaceID, fingerprint, or your device passcode or screen lock.

After a passkey is created, it's added to the Passkeys section of the Security tab of your Shopify account. In this section, you can check which passkeys are available across your devices. If a passkey marked as Synced across devices, then it's automatically available on other devices that are logged into the same platform. If a passkey is marked as Device only, then it's only available on that device.

Log in with a passkey

From the Shopify login page, use one of the following methods to log in:

Use Sign in with passkey

You can use the Sign in with passkey flow to quickly and securely log in to your Shopify account using a saved passkey.

Steps:

Desktop
  1. Click Sign in with passkey to open an autofill dialog box.
  2. Click the saved passkey that you want to use. If you're prompted, then use your Touch ID.
Mobile
  1. Tap Sign in with passkey.
  2. Tap the saved passkey. If you're prompted, then confirm with Face ID, fingerprint, or device passcode.

Use your email address

You can enter your email address and then log in with a passkey.

Steps:

Desktop
  1. Enter your email address and click Continue with email.
  2. Click Log in with passkey and select the passkey you that want to use. If you're prompted, then use your Touch ID.
Mobile
  1. Enter your email address and tap Continue with email.
  2. Tap Log in with passkey and then tap the saved passkey.

Use a passkey from another device

Steps:

Desktop
  1. On your device, attempt to log in with a passkey.
  2. From your browser prompt, click Use passkey from device with a camera or similar, and then follow the on-screen instructions to display a QR code on the screen.
  3. Using your mobile device where your passkey is stored, scan the QR code.
  4. After logging in with another device, you should create another passkey for your desktop to log in faster with passkeys.
iPhone
  1. On your device, tap Sign in with passkey.
  2. If required, tap Other options or similar, and then follow the on-screen instructions to display a QR code.
  3. Use the device that has your passkey to scan the QR code.

For more details, follow the instructions provided by Apple.

Android
  1. On your device, tap Sign in with passkey.
  2. When prompted, choose to use a passkey from another device to display a QR code.
  3. Use the device that has your passkey to scan the QR code.

If you want to log in on a different device using the passkey stored in Chrome, then follow the instructions provided by Google.

Remove a passkey

You can remove a passkey from the Security tab. To complete the removal, you might be prompted to verify your account. If a passkey is your only secure sign-in method and you're required to have one, then you can't remove it until you set up an alternative method.

Steps:

Desktop

  1. From your Shopify admin, click your store name in the top bar.

  2. Click your profile, and then click Security.

  3. In the Passkeys section, click Remove beside the passkey that you want to remove. If prompted, verify your account using one of the authentication methods available for your account, such as the existing passkey, an authenticator app, a security key, or a one-time code sent to your email address.

Mobile

  1. From the Shopify app, tap your account icon in the upper-right corner.

  2. Tap Menu > Manage account.

  3. Tap Security.

  4. In the Passkeys section, tap Remove beside the passkey that you want to remove. If prompted, verify your account using one of the authentication methods available for your account, such as the existing passkey, an authenticator app, a security key, or a one-time code sent to your email address.

Troubleshooting passkeys

Troubleshoot passkeys

If you can't use your passkey to log in, or to verify your account when you complete an action in the Shopify admin, then the passkey usually isn't available on the device or in the password manager that you're using.

Steps:

  1. Log in to your account by using a different method that's not a passkey. Check which type of passkey you have in the Passkeys section of the Security tab of your account. A Device only passkey is saved on a single device, and a Synced across devices passkey is saved in a password manager or cloud service, such as iCloud Keychain, Google Password Manager, or a third-party password manager.
  2. If you have a Device only passkey, then make sure that you're using the same device where you created it.
  3. If you have a Synced across devices passkey, then make sure that you're logged in to that password manager or cloud service on the device you're using, and that it's turned on.
  4. If you regain access to your passkey, then try to log in or verify your account again.
  5. If you still have trouble accessing your passkey and it's your only secure sign-in method, then reset your account password from the login page. Enter your email address, click Continue with email, and then click Forgot password?. Resetting your password removes the passkey, so that you can log in and set up a new passkey or another authentication method from the Security tab.
  6. If you can't access your account after trying these steps, then contact Shopify Support.