Getting paid for commissions on Shopify Collabs

When you have an active partnership with a Shopify merchant, you can receive an affiliate link or discount code as a way to promote and track sales that you refer to a store.

You can share an affiliate link or a discount code with your audience. Every purchase that's made using your affiliate link or discount code can earn you affiliate commission.

You can find your commission amount in your Active Collabs in your Collabs account.

Set up automatic payments for Collabs

Payments for commissions that you earn through your active affiliate offers are paid out automatically on a schedule that's aligned to each merchant's Collabs payment settings.

To get paid by the brands that you partner with, you can set up a Hyperwallet account to receive your commission automatically.

Steps:

1. Log in to the Collabs website.

2. Click Settings.

3. Click the Payouts tab.

4. Click Activate auto-payouts.

5. In the Create your Hyperwallet account section, complete all the necessary fields, and then click Next.

6. On the next screen, select your Shopify account.

7. To add a new payment method for receiving your Collabs commissions, refer to Manage your payout method.

Your payout method settings are found in the Shopify Partner Dashboard, which is the platform that handles payments for affiliates and freelancers who make money through Shopify. To access the Shopify Partner Dashboard, go to the Payouts section of your Collabs account. Learn more about the payout methods supported by Shopify Partner platform.

When a product is purchased using your affiliate link, the commission for it is marked as pending for a holding period to make sure the order isn't refunded. After the holding period has completed, the commission is billed to the merchant to be processed to you. The holding period is set by the merchant, and can be between 1-90 days. To determine the holding period set by a merchant, review the Payment terms section of the merchant's profile page.

After the commission is paid by the merchant, it is added and will be visible in your Next payout. Automatic payouts are then scheduled to be paid out twice per month and will only be processed if your Next payout balance is at least $25. You can view your upcoming and pending payouts in the Payouts page. Learn more about payout threshold and frequency.

Automatic payouts are handled in USD. If you choose a different payout currency, then you might be charged a payout currency conversion fee.

Commission that is handled through automatic payouts has relevant tax collected and remitted on your behalf.

Handling payment disputes in Collabs

Merchants can open a payment dispute for commission that's in Pending state as long as it's within the merchant-selected holding period. If that happens, then you receive an email and can also access dispute details from the Payouts page in your Shopify Collabs account. In order to work out a resolution, you need to respond to the merchant. Only the merchant can resolve an open dispute.

Getting paid when a brand leaves Collabs

If a brand that you work with leaves Collabs, then you're paid for any existing commission that you're owed from the partnership. Any commission that's in dispute is canceled.

Review the following details about what else happens when a brand that you work with leaves Collabs:

• You receive an email notification about the brand ending their affiliate program.
• Any affiliate links and creator discount codes that you had from the brand are deactivated.
• You can no longer earn any commission through the brand on Collabs.
• On the Collabs mobile app and on the Collabs website:
  • The brand is labeled as Left Collabs when you view the brand in your profile.
  • Any of the brand's products are labeled as Inactive when you view the products in your profile.
• You can still view your creator analytics from working with the brand.

Handling taxes in Collabs

A creator's services might be subject to sales or use tax. The responsibility to determine if taxes are payable is on the merchant and creator. Your earned commissions are displayed on the merchant’s standard monthly invoice, and Shopify collects and files taxes related to the sale of creator's services in certain jurisdictions in accordance with applicable law. For more information, refer to the Collabs Terms of Service.

If a merchant is based in the United States, then they might request a W9 form to be submitted through Shopify Collabs. When a merchant requests a W9 form, creators are required to submit the form when they reach a payouts threshold of $599.99 USD. If a merchant has requested a W9 form but a creator hasn't submitted a form, then payouts are capped at $599.99 USD for the year.

In all cases, merchants and creators have the responsibility to comply with their respective tax obligations, including reporting and remitting any applicable taxes and tax forms.

Viewing your sales analytics in Collabs

You can view your creator analytics from the Analytics page of your Shopify Collabs admin.

The Analytics page includes a list of the merchants you're affiliated with, and each brand will display the following data:

• Conversion: The percentage of total visits that ended in a sale.
• Visits: The total number of visits to a merchant's store using your affiliate link.
• Sales: The total number of sales attributed to your affiliate link or discount code.
• Earned: The total commission earned. Commission might be adjusted based on order refunds and cancelations.

The data displayed represents the entirety of your time collaborating with the merchant. Specific date ranges can't be selected.