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PayPal Wallet for France

When you create your Shopify store and set up Shopify Payments for France, you automatically receive a PayPal Wallet account. By using PayPal Wallet, you can manage your PayPal transactions through your Shopify admin.

To use PayPal Wallet, you need to use the most upgraded version of Shopify Checkout.

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Key benefits and features of PayPal Wallet

The following are some of the key features of using PayPal Wallet:

  • All PayPal settings and transactions, including disputes and refunds, can be managed within the Shopify admin.
  • Payouts are bundled and settled into your preferred bank account.
  • PayPal card transactions and PayPal Wallet transactions are paid out in a single payout.
  • PayPal Wallet supports new subscriptions and recurring payments.

PayPal Wallet in France

PayPal Wallet is directly connected to Shopify Payments and acts as a payment method within Shopify Payments, making it easier to manage your transactions.

If your business is based in France and you use Shopify Payments, then you can offer PayPal through the PayPal Wallet integration.

For more information on PayPal, refer to the legal agreements for PayPal services that apply to merchants in France.

Considerations when using PayPal Wallet with Shopify Payments

Before you use PayPal Wallet with Shopify Payments, review the following considerations:

  • If you're based in France and using Shopify Payments, then PayPal is not available in the Additional payment methods section of your Shopify admin. PayPal can only be integrated through the Shopify Payments Wallet.
  • To use PayPal Wallet, you must use the newest version of Shopify Checkout.
  • If a dispute has been opened on a PayPal Wallet transaction, then you can issue only a full refund. Partial refunds aren't available on disputed transactions.
  • Decisions made regarding disputes can't be appealed.

Managing PayPal Wallet transaction disputes

When a customer reports an issue in the PayPal Resolution Center, it starts the inquiry process. You have 20 days to resolve the issue directly with the customer without any involvement from PayPal, and no fees or funds are withdrawn from your account. There are several steps you can take to manage a dispute:

  • All communication with customers should happen in your Shopify admin.
  • If you find the customer's claim valid, then you can issue a full refund to close the inquiry.
  • If you believe the purchase doesn't warrant further action, then discuss this with the customer. If they agree, then they can close the inquiry or let it expire after 20 days.
  • Customers can escalate the inquiry to a claim at any time within the 20 days, shifting the resolution process to PayPal, similar to chargebacks and inquiries procedures.
  • Orders purchased through the PayPal Wallet on Shopify Payments are eligible for PayPal's Seller Protection. If a customer disputes a protected transaction, then you must add shipping details as evidence in your chargeback response for the transaction to remain eligible.

Troubleshooting inquiry chat form errors

If you receive an error "message failed to be sent" when attempting to reply to a dispute inquiry chat with a customer, then contact Shopify Support to identify the current status of the dispute and receive guidance on the next steps.