Help
Log in

WeChat Pay

WeChat Pay is a wallet and app-based local payment method. Eligible merchants can use WeChat Pay to accept payments from customers who use WeChat Pay, wherever those customers are located. WeChat Pay is available through Shopify Payments, so you don't need to set up a third-party payment gateway to offer WeChat Pay.

Customers can use WeChat Pay for one-time payments at online checkout. Depending on your store's eligibility, customers can also use WeChat Pay in the Shop app and in store on Shopify POS.

On this page

Requirements when using WeChat Pay for Shopify Payments

To use WeChat Pay with Shopify Payments, your store must meet the following requirements:

WeChat Pay is currently available to eligible merchants in Hong Kong SAR. If WeChat Pay isn't available in your Shopify Payments settings, then your store might not be eligible. You can check availability in your Shopify Payments settings, which depends on your account, country, and business category.

Considerations when using WeChat Pay

Before activating WeChat Pay with Shopify Payments, review the following considerations:

  • WeChat Pay isn't available for subscription orders. Customers can use WeChat Pay only for one-time payments.
  • Customers can't use WeChat Pay to buy gift card products.
  • Customers can use WeChat Pay at online checkout on desktop.
  • WeChat Pay can also be available on mobile web, in the Shop app, and in store on Shopify POS. Availability depends on your store's eligibility.
  • Customers who select WeChat Pay at checkout receive a message that they pay in Chinese yuan (CNY). The WeChat app converts the order total to CNY during payment.
  • You're paid for WeChat Pay orders in your usual Shopify Payments payout currency.
  • Funds for WeChat Pay orders are captured automatically after the customer completes payment.
  • You can issue full or partial refunds for WeChat Pay orders from your Shopify admin. Learn more about refunds with Shopify Payments.
  • WeChat Pay doesn't support card-style chargebacks. If there's an issue with an order, then the customer must contact you directly to resolve the issue. You can issue a refund as part of resolving the issue.

WeChat Pay transaction limits

WeChat Pay can limit how much a customer can pay in a single transaction. These limits are set by WeChat Pay and the customer's funding source, not by Shopify or in your Shopify admin.

If a customer's order is over their WeChat Pay transaction limit, then the payment can be declined. The customer might need to use another payment method or place a smaller order.

Manage WeChat Pay

You can activate and deactivate WeChat Pay from your Shopify Payments settings.

Activate WeChat Pay for Shopify Payments

You can activate WeChat Pay from the Payments section of your Shopify admin. After you request activation, your account is reviewed before WeChat Pay becomes active. This review usually takes up to about 5 days, but can take longer.

Steps:

Desktop

  1. From your Shopify admin, go to Settings > Payments.

  2. In the Shopify Payments section, click Manage.

  3. Click More actions, and then click Manage payment methods.

  4. In the Local payment methods section, click the Horizontal menu icon for WeChat Pay, and then click Enable.

Mobile

  1. From the Shopify app, tap Menu, and then tap Settings Settings.

  2. In the Store settings section, tap Payments.

  3. In the Shopify Payments section, tap Manage.

  4. Tap More actions, and then tap Manage payment methods.

  5. In the Local payment methods section, tap the Horizontal menu icon for WeChat Pay, and then tap Enable.

After WeChat Pay is approved, it's listed as an active local payment method in your Shopify Payments settings.

Deactivate WeChat Pay for Shopify Payments

You can deactivate WeChat Pay from the Payments section of your Shopify admin. Deactivating WeChat Pay removes it from your checkout for new orders.

Steps:

Desktop

  1. From your Shopify admin, go to Settings > Payments.

  2. In the Shopify Payments section, click Manage.

  3. Click More actions, and then click Manage payment methods.

  4. In the Local payment methods section, click the Horizontal menu icon for WeChat Pay, and then click Disable.

Mobile

  1. From the Shopify app, tap Menu, and then tap Settings Settings.

  2. In the Store settings section, tap Payments.

  3. In the Shopify Payments section, tap Manage.

  4. Tap More actions, and then tap Manage payment methods.

  5. In the Local payment methods section, tap the Horizontal menu icon for WeChat Pay, and then tap Disable.

After you deactivate WeChat Pay, it's no longer listed as an active local payment method in your Shopify Payments settings, and customers can't select WeChat Pay at checkout.

Accepting payments with WeChat Pay

When a customer pays for an order using WeChat Pay, the payment is authorized and captured after the customer completes payment in WeChat Pay. The order is included in your Shopify Payments payouts alongside your other Shopify Payments transactions.

Customer experience

The customer selects WeChat Pay and completes the payment in the WeChat app. After the payment is complete, the customer is redirected to the order confirmation.

When WeChat Pay is available in store on Shopify POS, the customer scans a QR code to complete payment with WeChat Pay.

Refunds with WeChat Pay

You can refund WeChat Pay orders from your Shopify admin in the same way that you refund other Shopify Payments orders. You can issue full or partial refunds for up to 180 days after the original charge. The original payment must settle into your Shopify Payments balance before you can issue a refund. If the payment hasn't settled, then the refund can fail for insufficient funds. Learn more about creating refunds.

After you create a refund, the refund is processed back to the customer's WeChat Pay account or original funding source.