Reconciling Shop Cash payouts

When a customer pays for an order using Shop Cash, the Shop Cash portion moves through the following lifecycle:

1. The customer applies Shop Cash at checkout.
2. The order is authorized, and a Shop Cash authorization transaction is created on the order.
3. The Shop Cash payment is captured.
4. A Shop Cash settlement is created for your store.
5. A Shop Cash credit is created as a balance transaction on your Shopify Payments balance.
6. The next eligible Shopify Payments payout includes that balance transaction.

The remaining order balance, when there is one, is paid with Shop Pay or Shop Pay Installments and reconciled through the payment transactions that apply to that payment method.

Shop Cash credits are included in your Shopify Payments payouts. There isn't a separate Shop Cash payout account or separate bank deposit for Shop Cash.

Shop Cash payments are processed 4 times daily, at 12:00 am, 6:00 am, 12:00 pm, and 6:00 pm ET. Depending on how many Shop Cash orders were placed since the last processing time, each Shop Cash credit payout transaction might cover one or multiple orders.

The Shop Cash portion and the other payment method on the same order can be included in different payouts. For example, the card portion can post as a charge at capture time, while the Shop Cash credit can be created by a separate settlement process. As a result, the two portions of the same order might settle in adjacent payouts.

Reconcile Shop Cash by order and transaction ID, not only by payout date.

A single Shop Cash credit payout transaction can represent one order or multiple orders. When multiple orders are grouped into one Shop Cash credit, review the order breakdown in the payout details or payout export.

You can view Shop Cash payout details from the Payouts page in your Shopify admin. A payout that includes Shop Cash displays the payment type as Shop Cash credit. You can expand a Shop Cash line item to review the orders included in the payout, and you can filter payout transactions by payment method to review Shop Cash activity.

For system-to-system reconciliation, use the payout API data that includes order-level itemization for grouped Shop Cash credits. CSV exports are useful for finance team spot checks and manual reconciliation.

For more information about viewing payout details, refer to Viewing and exporting your Shopify Payments payout details.

Payout exports can include different Shop Cash transaction types. Use these transaction types to determine whether the row represents a credit, debit, historical campaign charge, or reversal.

Shop Campaign billing transaction types are historical campaign costs or campaign adjustments from before January 2026. They're separate from standard Shop Cash acceptance. Current campaign costs are charged to your Shopify bill instead. For more information, refer to Fees, Shop Campaigns, and Shop Cash.

When available in your payout data, adjustment reason values can help identify Shop Cash activity:

• shop_cash for buyer-balance Shop Cash settlements.
• shop_cash_refund for Shop Cash refund debits.
• shop_cash_campaign_billing for historical campaign billing rows.

Use adjustment reasons together with transaction types, order IDs, payout IDs, and balance transaction IDs when reconciling Shop Cash.

Store the IDs that connect order activity, payout activity, and refund activity. The available IDs depend on whether you use Shopify admin, CSV exports, the Admin API, or a third-party integration.

Use the following IDs when they're available in your workflow:

• Order ID and order name.
• Order transaction ID for each payment transaction on the order.
• Payout ID.
• Balance transaction ID.
• Balance transaction type.
• Balance transaction source ID, when available.
• Refund transaction ID.
• Payment method or gateway value, such as shop_cash where available.

If a Shop Cash payout transaction includes multiple orders, then use the payout details or export data to match each included order to the related Shop Cash payout transaction.

The following simplified examples show how Shop Cash activity might appear in payout data. Actual exports and API responses include additional Shopify Payments fields.

Card + Shop Cash on one order
transaction type   amount   source                 adjustment reason
charge             75.00    Order #1001            -
shop_cash_credit   25.00    Shop Cash settlement   shop_cash

Two orders' Shop Cash settled together
transaction type   amount   source                 adjustment reason
shop_cash_credit   60.00    Shop Cash settlement   shop_cash

Refund of the Shop Cash portion of an order
transaction type          amount   source             adjustment reason
shop_cash_refund_debit    25.00    Shop Cash refund   shop_cash_refund

Campaign billing debit
transaction type                    amount   source             adjustment reason
shop_cash_campaign_billing_debit    10.00    Campaign billing   shop_cash_campaign_billing

When you refund Shop Cash to a customer, the Shop Cash refund amount is debited from your payout balance. Your Shopify Payments bank account isn't debited directly.

If your payout balance doesn't cover the Shop Cash refund amount, then the debit is processed when enough funds are available in your payout balance. This doesn't change when the customer receives the refunded Shop Cash.

For operational details about full refunds, partial refunds, returns, exchanges, and store credit, refer to Refunds, returns, and exchanges with Shop Cash.

Shop Cash credits follow your standard Shopify Payments payout schedule, but the Shop Cash portion can appear on a different payout from the card or Shop Pay Installments portion of the same order.

If a Shop Cash credit doesn't appear within your normal payout cadence plus one additional payout cycle, then contact Shopify Support.