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Managing your Whatnot orders, shipping, payments, and cancellations

You can view your order details in the Whatnot sales channel in your Shopify admin, and then ship your orders through the Whatnot Seller Hub, or through your Shopify admin if you're approved for Bring Your Own Label.

If you cancel a Whatnot order in your Whatnot Seller Hub, then it's also canceled in the orders list in your Shopify admin. For information about handling order cancellation requests from customers, refer to Accept or decline a cancellation request on the Whatnot help center.

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Sync orders from your Whatnot inventory to Shopify

You can create Whatnot product inventory directly in your Whatnot Seller Hub, and you can choose to sync orders from your Whatnot inventory to your Shopify admin.

Steps:

  1. From your Shopify admin, go to Sales channels > Whatnot.

  2. Click Settings.

  3. In the Sync Settings section, activate Sync orders from Whatnot inventory.

  4. Click Save Settings.

Fulfilling and shipping your Whatnot orders

You can fulfill your orders from Whatnot in any of the following ways:

  • Through the shipments page in your Whatnot Seller Hub.
  • If you're approved for Bring Your Own Label:
    • In the Orders page of your Shopify admin.
    • With a third-party fulfillment integration in Shopify.

If you fulfill your orders in the Whatnot Seller Hub, then you can download a prepaid shipping label for your customer's package. Shipping labels are also available in the Whatnot Label URL metafield that displays on Whatnot orders in your Shopify admin.

Getting paid for your Whatnot orders

You get a credit in your Whatnot account balance between 48 to 72 hours after your customer receives their order items. For more information, refer to Understand the earnings payout timeline on the Whatnot help center.

You can withdraw funds from your Whatnot account balance to your personal bank account at any time. Refer to Set up and start a payout on the Whatnot help center.