Syncing your products

To view errors for a specific product:

1. In your Shopify admin, go to Products.
2. Open the product you want to check.
3. In the Sales channels section, click Google to view any errors.

If your product displays a "Missing description" error, then it needs a description before it can sync to Google.

1. In your Shopify admin, go to Products.
2. Open the product with the error.
3. Add a detailed product description in the Description field.
4. Click Save.

If your product displays a "Missing image" error, then it needs at least one image before it can sync to Google.

1. In your Shopify admin, go to Products.
2. Open the product with the error.
3. In the Media section, add at least one product image.
4. Click Save.

If your product displays an "Unavailable landing page" error, then the product isn't available to the required sales channels.

1. In your Shopify admin, go to Products.
2. Open the product with the error.
3. In the Sales channels section, confirm the product is available to both Online Store and Google & YouTube.
4. If either channel is unchecked, then check it and click Save.

If your product displays a "Missing GTIN or MPN" error, then Google requires unique product identifiers to match your products to their catalog.

You can resolve this error using one of these methods:

• Add a barcode (GTIN): In your Shopify admin, go to Products, open the product, and add the barcode in the Inventory section.
• Add brand and MPN: In the Google & YouTube channel, add the brand name and Manufacturer Part Number (MPN) for products without barcodes.

If your product displays a "Promotional overlay on image" error, then your product images contain elements that Google doesn't allow.

1. In your Shopify admin, go to Products.
2. Open the product with the error.
3. Replace images that contain text, logos, watermarks, or promotional badges with clean product images.
4. Click Save.

If your product displays an "Excessive capitalization" error, then your product title uses all capital letters, which Google doesn't allow.

1. In your Shopify admin, go to Products.
2. Open the product with the error.
3. Change the product title from all capitals (for example, "GREEN SHIRT") to sentence or title case (for example, "Green shirt").
4. Click Save.

If your products sync successfully but don't appear on Google surfaces, then consider these factors:

• Review time: Google reviews new products within 3-5 business days after initial sync.
• Policy compliance: Products must comply with Google's Shopping policies. Policy violations can prevent products from displaying.
• Account status: Check if your Google Merchant Center account has any warnings or suspensions in the Google & YouTube channel Settings.
• Product eligibility: Some product categories have additional requirements. Review product requirements.