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Display store policies and important information on the checkout page for Japan

When selling in Japan, it's important to provide clear legal policies and important information to your customers.

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Required pages for using Shopify Payments in Japan

If you use Shopify Payments in Japan, then you're required to have a legal notice containing information for the Specified Commercial Transactions Act (特定商取引法に基づく表記). This page should be displayed both on your online store and at your checkout page, so that customers can always easily review it. Even if you don't ship domestically within Japan, all merchants who use Shopify Payments in Japan are required to display this page.

You might also want to provide other information and policies, such as:

  • Terms of service
  • Terms of sale
  • Refund policy
  • Shipping policy
  • Tax information

Add policies to your checkout page

Your store's terms of service, refund policy, shipping policy, and legal notice can be stored directly in the Policies page of your Shopify admin. Saved policies are automatically linked in the footer of your checkout.

Learn more about adding store policies.

Steps:

  1. From your Shopify admin, go to Settings > Policies.

  2. For each of the appropriate policy boxes, enter the text that you want to display in your checkout. If the option is available in your default language, then click Insert template and customize the content to meet your needs:

    • Add your refund policy in the Return and refund policy section.
    • Add your privacy policy in the Privacy policy section.
    • Add your terms of service in the Terms of service section.
    • Add your shipping policy in the Shipping policy section.
    • Add your contact information in the Contact information section.
    • Add your business information according to the requirements of the Specified Commercial Transactions Act (特定商取引法に基づく表記) in the Legal notice section.

  3. In each section, click Save after adding your content.

  4. Optional: If your default language is a language other than Japanese, then provide a translation for your policy content for a more localized experience. Learn more about managing languages and the Translate & Adapt app.

To ensure that your policy links are displayed at the bottom of your online store, activate the policy link feature in the theme editor.

Steps:

  1. From your Shopify admin, go to Online Store > Themes.

  2. Next to the theme that you want to edit, click Edit theme.

  3. Click Footer.

  4. Toggle the Policy links option to the on position.

If you use Shopify Payments in Japan, then you're required to display the information for the Specified Commercial Transactions Act (特定商取引法に基づく表記) on your online store and at your checkout page. It's also generally good practice to also display all your store's policies to your customers.

Learn how to add, remove, or edit menu items in your online store.

In addition to your policy pages, you can create a custom page for your store's policies.

Add tax information to your checkout page

By default, the cost displayed to customers on the checkout order summary includes tax. Learn more about taxes in Japan.

If you want to display the exact amount of tax being paid in the checkout, then follow these steps:

  1. From your Shopify admin, go to Settings > Taxes and duties.

  2. In the Regional settings section, click the region for Japan and ensure that you are set to collect tax in the required regions.

  3. In the Global settings section, confirm that Include sales tax in product price and shipping rate is active.

  4. Optional: If your default language is a language other than Japanese, then provide a translation for your checkout text for a more localized experience. Learn more about managing languages and the Translate & Adapt app.