Shipping with DHL Express Worldwide on Managed Markets
You can use DHL Express Worldwide as a shipping service with Managed Markets.
On this page
- Considerations for using DHL Express Worldwide with Managed Markets
- Shipping rates with DHL Express Worldwide on Managed Markets
- Package requirements for DHL Express Worldwide with Managed Markets
- Getting your products to DHL Express Worldwide
- Shipping coverage for DHL Express Worldwide with Managed Markets
Considerations for using DHL Express Worldwide with Managed Markets
Review the following considerations before you ship using DHL Express Worldwide:
- DHL Express Worldwide supports Delivery Duty Paid (DDP) shipping. With DDP, all duties, taxes, and customs fees are paid upfront, making the delivery process smoother for your customers.
- DHL Express packages can't be dropped off at USPS locations. The only shipments that can be delivered to USPS drop-off locations are DHL eCommerce packages.
- DHL Express Worldwide doesn't support post office (PO) boxes for origin or destination addresses with Managed Markets. If you need to ship to a PO box, then use DHL eCommerce shipping services.
Shipping rates with DHL Express Worldwide on Managed Markets
When you first activate Managed Markets, a DHL Express rate card is assigned to your store. Your rates fall into one of 3 discount tiers, based on your cross-border shipping volume over the past 12 months:
| Tier threshold | Discount |
|---|---|
| Tier 1 0 - 2,999 shipments per year | Standard rates apply. |
| Tier 2 3,000 - 29,999 shipments per year | Average discount of up to 27%, compared to Tier 1. Discounts are based on lane distribution and package dimensions. |
| Tier 3 30,000 shipments and over per year | Average discount of up to 30%, compared to Tier 1. Discounts are based on lane distribution and package dimensions. |
Three months after you activate Managed Markets, your Managed Markets shipping volume is reassessed by Global-e, and might be changed to a different tier.
After your initial review, your DHL Express rates are reassessed every 12 months. If your reassessment moves you into a different tier, then you receive an email notifying you of the change at least 30 days in advance. You can review your DHL Express tier at any time in your Shopify admin.
Package requirements for DHL Express Worldwide with Managed Markets
DHL Express Worldwide places restrictions on the maximum measurements and weight of shipments. Review the following table to ensure that your orders don't exceed these restrictions.
When shipping with DHL Express Worldwide, you can pay a surcharge for an overweight piece, oversize piece, or non-stackable pallet to override the following maximum package values, with the exception of maximum pallet weight. A surchage of $30 will be applied for any shipment with a single dimension equal to or greater than 40 inches. Packages exceeding 120 inches in length aren't accepted.
| Measurement | Piece | Pallet |
|---|---|---|
| Length | 48 inches | 118 inches |
| Width | 32 inches | 78 inches |
| Height | 32 inches | 63 inches |
| Weight | 150 lb | 2200 lb |
Free DHL shipping supplies
You can order free shipping supplies by emailing DHL at ShopifyMPSupplies@dhl.com. This link opens a template email in your preferred email client:
Getting your products to DHL Express Worldwide
If you use DHL Express Worldwide with Managed Markets, then you can drop off your products at a DHL drop-off location or schedule a pickup. To set up a recurring pickup day and time window for your shipments, contact Shopify Support. For example, you can set your pickup window to Mondays and Fridays at 3:00 pm - 5:00 pm.
Schedule a DHL Express Worldwide pickup
You can schedule a single pickup from 1 to 7 days in advance. Pickup times are estimates and depend on traffic, weather, and pickup address. If you want to schedule multiple pickups, then you need to buy at least one DHL Express label.
Steps:
From your Shopify admin, go to Orders.
To schedule a pickup, do either of the following:
- To schedule a pickup immediately after you purchase a shipping label, click Pickup options, and then click Schedule DHL pickup.
- To schedule a pickup for an order that was fulfilled with DHL Express, open the order, click the
icon, and then click Schedule DHL pickup.
- In the Pickup address section, select the pickup address or enter a custom address. Custom addresses aren't saved for future pickups.
- In the Pickup details section, provide the following details:
- contact name and phone number
- pickup date and estimated pickup time
- package location, such as a reception or a front door
- any special instructions for the courier, such as an apartment number or a buzz code.
- Review the pickup summary, and then click Schedule pickup.
You can view your scheduled pickups from the Orders page in your Shopify admin.
If you need additional help with your scheduled pickup, then call DHL at 1-800-CALL-DHL (1-800-225-5345) with your pickup confirmation number and your tracking number. You can find your pickup confirmation number in the order's Timeline.
Cancel a DHL Express Worldwide pickup
You can cancel a scheduled pickup. If you try to cancel a pickup that's close to the scheduled time, then it might be too late to prevent the driver from arriving at the scheduled time.
Steps:
From your Shopify admin, go to Orders.
Click View pickups.
Click Cancel pickup.
Click Cancel pickup again to confirm.
Shipping coverage for DHL Express Worldwide with Managed Markets
If a shipment is lost or damaged, then submit a shipping claim in the Shopify admin.
You should submit your claim as soon as you discover that a package was lost or damaged. DHL Express claims must be submitted within 25 days after the package is picked up.
Include the following information in your claim:
- the receiver's phone number
- a screenshot that displays messages from your customer confirming loss or damage of package
For damaged packages, you also need to include the following information:
- a description of the damage
- photos of the damaged package and products