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Getting support for the Fulfillment Network app

If you need help with the Fulfillment Network, then where you can go to get support depends on the issue that you're encountering.

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Get support for the Fulfillment Network app from Shopify

Contact Shopify Support if any of the following are true:

  • You're experiencing issues with the Fulfillment Network app in the Shopify admin.
  • You need assistance with syncing your inventory and orders.
  • You've contacted your 3PL and they've directed you to Shopify for support.

Get support for Flexport

If your issue is related to shipping and fulfillment of your inventory with Flexport, then refer to Flexport's support guides. If you can't resolve your issue with the provided guides, then log in to your Flexport account, and then click Talk to Support.

Get support for Amazon MCF

If your issue is related to shipping and fulfillment of your inventory with Amazon’s Multi-Channel Fulfillment (MCF), then go to the MCF sales channels help page or visit the main Seller Central page.

To contact Amazon regarding MCF: Log into Seller Central and then:

  • Click on Help
  • Select Get Help and Resources
  • Choose My Issue is not listed category
  • Under What do you need help with? – Describe your issue related to Amazon MCF and click Send to create a case.

Note: You will need valid seller credentials to access most of these resources, as they are specifically for Amazon sellers.

Get support for BigBlue

If your issue is related to shipping and fulfillment of your inventory with Bigblue, then refer to Bigblue’s Help center.

If you can't resolve your issue with the provided guides, then log in to your Bigblue account, go to the Support menu, and do one of the following to connect to Bigblue’s Customer Care team:

  • Access the order’s page and click New Request.
  • Open the App Widget and click Ask.

Get support for DHL

If your issue is related to shipping and fulfillment of your inventory with DHL Fulfillment Network, then refer to DHL Fulfillment Network’s Knowledge Hub. If you can't resolve your issue with the provided guides, then log in to your DHL Fulfillment Network account, go to the Support menu, and then do one of the following to connect to DHL Fulfillment Network's support:

  • Click Create a ticket
  • Select Live chat

Get support for GoBolt

If your issue is related to shipping and fulfillment of your inventory with GoBolt, then refer to GoBolt’s Knowledge Hub.

If you can't resolve your issue with the provided guides, then log in to your GoBolt account, select Help, and do one of the following to connect to GoBolt’s support:

Get support for Mayple

If your issue is related to shipping and fulfillment of your inventory with Mayple, then refer to Mayple's in-app tracking to view live tracking of your inventory. Any updates can be viewed in the tracking.

For issues related to viewing inventory, tracking a restock or submitting a new restock request, refer to Mayple's Help Center.

If you can't resolve your issue with the provided guides, then log in to your Mayple account, and use the in-app customer support chat bot for further support.

Get support for Shipfusion

If your issue is related to shipping and fulfillment of your inventory with Shipfusion, then refer to Shipfusion’s Knowledge Hub. If you can't resolve your issue with the provided guides, then log in to your Shipfusion account, go to the Support menu, and then do one of the following to connect to Shipfusion support:

Get support for ShipBob

If your issue is related to the shipping and fulfillment of your inventory with ShipBob, then refer to ShipBob’s support guides. If you can’t resolve your issue with the provided guides, then log in to your ShipBob account and do one of the following to connect to ShipBob support: