Order types excluded from Shop Promise

Some order types aren't supported and are automatically excluded from Shop Promise. Other order types have additional requirements to be eligible for Shop Promise. Refer to the following list of order types to learn more.

Orders originating to or from outside the United States

Orders originating from or sent to countries or regions outside the United States aren't eligible for Shop Promise and are automatically excluded.

Zero inventory

Products with zero available inventory aren't eligible for Shop Promise and are automatically excluded.

Try before you buy

Try before you buy orders are eligible for Shop Promise only if they can be fulfilled immediately. For a product to be immediately fulfillable, the following must be true:

• The product must have tracked inventory.
• The product must have an in-stock quantity of one or more.
• The product must assigned to a fulfillment location that offers shipping.

Pre-orders

Pre-orders aren't eligible for Shop Promise and are automatically excluded.

Subscriptions

Only the first order in a subscription is eligible for Shop Promise. Subsequent orders for that subscription aren't eligible for Shop Promise and are automatically excluded.

Digital products

Digital products and services aren't eligible for Shop Promise. If your store offers digital products or services, then you need to remove shipping for those products.

Fulfillment locations without shipping

Fulfillment locations that don't offer shipping, such as those that exclusively offer local delivery or in-store pickup, aren't eligible for Shop Promise and are automatically excluded.