Eligibility for Shop Promise
To display Shop Promise on your store, your store must adhere to the following requirements. In some cases, the Shop Promise badge is removed from an order because not all items in your customer's cart are eligible for Shop Promise.
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Requirements for using Shop Promise
To apply for Shop Promise, your store must first meet all requirements:
- Have an active subscription to a Basic plan or higher.
- Have Shop Pay activated.
- Have an active Shopify Payments account.
- Have the Shop sales channel installed.
- Have an active fulfillment location within the United States.
- Use the latest version of Shopify’s features, products, and programs. For example, you might need to update your shipping settings if you haven't already done so.
- Has never violated the Shopify Acceptable Use Policy.
Evaluating eligibility
Because Shop Promise highlights the top 1% of shippers on Shopify, Shopify routinely assesses eligibility to identify merchants who would most benefit from displaying the badge and guarantee. If you’re eligible, then you’ll get notified in your admin and offered the chance to activate Shop Promise.
After Shop Promise is active on your store, we’ll continue to evaluate your eligibility based on your shipping and delivery performance.
Displaying delivery dates without Shop Promise
If you’re no longer eligible, then the Shop Promise badge and guarantee will stop appearing on your store. You’ll still be able to display estimated delivery dates on your product pages and during checkout for orders delivered within 5 days, but they won't include the badge.
To restore your eligibility for Shop Promise, focus on increasing your shipping and delivery performance.